*** ***,
Thank you for your recent feedbackI have researched your order and it does appear we have provided a full refund back to your credit card in the amount of $on May 7th, It can take *** 1-d business days to refund
your accountWe truly apologize for the production delay with the wheels you orderedWe strive ti provide accurate shipping dates and apologize that was not the case with your orderWe sincerely apologize for the inconvenience we have caused youit looks like everything on the order is resolvedIf there is anything else we can do please do not hesitate to reach out
Regards,
***
Revdex.com,
As stated on our website, our return policy is day, which is why the customer was told he cannot return the air filterI have gone ahead and processed a return as a one time customer courtesyThe customer has been emailed a RA number and a prepaid label to
get the air filter returnedOnce the item is in transit back we will issue a full refund
Sincerely,
***
AutoAnything
Customer Service Manager
Dear ***,
As a one-time courtesy, we will be refunding you in full for the AVS ventvisors. Please note for future reference, that our Return Policy states that we cannot allow a return on installed items. Your credit will be applied back to your Discover Card today,
however, please allow Discover 5-business days to process the refund.
AutoAnything Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy argument is based on how I was misled in their advertising that the *** lowering springs would work with oem and aftermarket KYB Struts and ShocksThe only way to know whether or not this combination would have worked or not was to actually install themAfter installing them, I noticed on certain roads the suspension would bottom-outAfter a few weeks of the same I decided to complain to their customer service about my experienceThey connected me to their expert suspension tech guy who explained to me the reason I'm bottoming out is because the struts and shocks are longer than the shorter *** lowering springsI explained what I was told to customer service and was told I didn't ask that question before purchasing the itemI explained to her that I went based on what their website says, that it would work with oem or aftermarket struts and shocks to no availTo show that I would've gotten the same response, had I spoken to a live person, I went on a live chat with themI pretended to be a new customer inquiring whether or not these two items would work, and was told it would(see original complaint)When I confronted customer service with this bombshell, I was still denied a full refund for the *** lowering springs, and replacement of the front strutsLook, the fact of the matter is my vehicle is bottoming out as a result of these items that are supposed to work together, according to their website's advertising(see original complaint)And the fact their first expert confirmed that from the beginningTherefore, I would only accept they admit their advertisement, change it to avoid any future complaints with other consumers, give me a full refund for the *** lowering Springs and replace the front KYB Struts with a fresh pair, because there's no telling what is the extent of the damage these lowering springs caused the rest of my suspension
Regards,
*** ***
Revdex.com,
Thank you for your emailAutoAnything does have a return policy stating on the website that anything that has been installed in non eligible for a returnAll returns must ne new and in resalable conditionIf the customer would like to send us photos showing the
condition of the mat we can look inot a returnIf the mats are not resalable we will be unable to provide a return authorization as stated below on our website:
Sincerely,
***
AutoAnything Customer Service Manager
Revdex.com,
Thank you for your emailI have researched the customer's order and see the order was delayed a few days due to stockWe approved to send the brake pads via overnight shipping free of charge to the customer for the delayThe order has shipped out today and will be delivered to
the customer tomorrowWhile we did have a slight delay in shipping due to inventory we did work with the customer and make the issue rightThere should be no further action required
Regards,
***
Do not purchase anything from this Internet CompanyThey just transport from one company to another and hide behind "they don't manufacture anything"You have daysI purchased a tent ahead of time because of all of the negative reviews stating that there were missing partsI used it this weekend (days after receipt) and it is either defective or not good quality, pieces were coming off while putting it together and generally concerned me that it would not withstand multiple usesI called for instructions to return and was quickly told days no exceptions, over and overThey don't care if it is defective, they don't care about your opinion; they don't have space to return anythingUpon requesting a supervisor, the long wait is for the rep to come back and say go online and state your concernAfter I insisted on speaking to a supervisor I received a sarcastic supervisor that is not interested in helping with a return only to tell you rules are rulesOh and mock the reviews that are online, very unprofessionalI didn’t realize that a company would not stand behind a product that they soldThe day return is for an unused product so regardless you get what you get, no exceptions
Revdex.com,
I can return the item and provide the customer with a full refund but I need to confirm the parts have not been installedWe certainly do not want our customer to be stuck with something that will not workPer our website, our return policy states
anything can be returned as long as it is in new, resalable conditionIf the customer did not use these we will be happy to process a return for themPlease advise
regards,
***
Revdex.com,
We have the tracking and have emailed it to the customer (see email below) to inorm the replacement parts were sent outWe have also provided the customer a 5% discount due to the inconvneince we have causd
"MARGIN: 0in 0in 0pt">Good day, [redacted]
My sincerest apologies for the inconvenience you have had with the replacement parts of your running boardsWe finally have a tracking number for you
Your tracking number is [redacted] and it has an estimated shipping date by 01/07/You may confirm said information by accessing the following link
Dear [redacted],
"background-">Thank you for contacting AutoAnything.com I apologize for any inconvenience this may have caused you The wheels you have ordered were verified for fitment with the factory specifications Once the brake rotors and pads have been replaced with aftermarket sport rotors and pads, these are no longer within factory specificationsI sincerely apologize for this inconvenience, these items are not eligible for return or exchange at this point but we will be happy to offer you a discount of $as a refund to your original form of payment In order to make clearance for the new rotors and pads, we recommend a small spacer to fit between the rotor and the wheel mounting surface If you need any further assistance, please do not hesitate to contact us
[redacted]
AutoAnything Customer Service Supervisor
[redacted],
"">
This is the first time I am seeing this complaintIn fact, it has been serval weeks since one has come throughI apologize, if I had received it earlier I would have repliedWe have resolved this issue, on 3/29/we refunded the customer in the amount of $back to the [redacted] credit cardThe customer should have received the credit back by nowAre they saying they have not?
[redacted]
Beware of ordering on the phone as the agents will not tell you items are non-returnable. Our 2nd sheepskin cover just arrived; it is golden and the one we ordered a year ago is cream/white. Had the agent said the item could not be returned, I would not have ordered. The manager I spoke with today said the agents don't have 30 minutes to read people all the policies on the phone and I should have read this on the Internet. Who does that? I think saying "this item is non returnable" takes 10 seconds.
Very lax on order confirmation from their drop ship purveyors. I ordered 4 shocks, received 2, no info about the remaining two shocks and no tracking numbers, etc. I had to call and sort the mess out. Never again.
I have reviewed the customer's order and after further investigation I have decided to approve the return. We have sent the customer an email with all the instructions on how to return the part along with a pre-paid shipping label. We truly apologize to the customer for...
the inconvenience we have caused.
Regards,
[redacted]
AutoAnything Customer Service Manager
The customer is stating they would like a $50 discount because we are not paying for shipping labels or allowing him to return the incorrect wheels. The customer called us on 7/10 and we approved to pay for the shipping label, allow him to return the order, and are waiving all fees associated with the return. I am not sure why the customer would like $50 when we agreed to take this back.
The customer placed an order for an exhaust system on 8/10/2015. The item the customer purchased is something we call a "quick ship" item, meaning they ship out within hours of the customer placing the order. While we attempted to cancel the order, the item had already...
shipped out. We could not refund the customer until he received the part and shipped it back to us. On 8/14/2015 we credited back the customer, the full amount, of $395.03. While it can take [redacted] a few days to refund the customer, we did provide the customer a refund as soon as our part was in transit back to us. Regards,
[redacted]
Dear [redacted],
Thank you for your recent order with AutoAnything. I sincerely apologize for the...
inconvenience, unfortunately we do not have images for each individual product we sell. Due to the inconvenience, I have sent you a separate email containing return instructions and a prepaid [redacted] mailing label. Once the item is in transit to the warehouse, a full refund will be issued back to your original form of payment and a confirmation email will be sent to you.
To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturdayfrom 6 AM-3:30 PM.
To the ride ahead,
[redacted]
Dear Revdex.com,
Unfortunately, we are unable to refund any funds on this order. Mr. [redacted] installed the rotors, which make them non-returnable. However, the manufacturer, [redacted], will warranty the rotors and have offered to pay for his return shipping. All...
warranties are at the discretion of the manufacturer's inspection. Our website clearly states in our "Large Print" disclosures that "Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued." Also, "AutoAnything will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances."
We have communicated with [redacted] and they have disclosed the warranty process to Mr. [redacted], as has AutoAnything. Our manufacturing partner is happy to send a replacement if there is any defect found during their inspection.
AutoAnything Customer Service
Thank you for your recent email to AutoAnything. After researching your order it appears we have processed a return for you at no charge to you. Once the item is in transit back you will receive a full refund in the amount of $279.99. We will be paying for...
the return shipping back so there will be no cost to you. It appears everything has been resolved on your order. if there is anything else we can assist you with please do not hesitate to reach out. We truly apologize for the inconvenience and we have caused you.
Regards,
[redacted]
*** ***,
Thank you for your recent feedbackI have researched your order and it does appear we have provided a full refund back to your credit card in the amount of $on May 7th, It can take *** 1-d business days to refund
your accountWe truly apologize for the production delay with the wheels you orderedWe strive ti provide accurate shipping dates and apologize that was not the case with your orderWe sincerely apologize for the inconvenience we have caused youit looks like everything on the order is resolvedIf there is anything else we can do please do not hesitate to reach out
Regards,
***
Revdex.com,
As stated on our website, our return policy is day, which is why the customer was told he cannot return the air filterI have gone ahead and processed a return as a one time customer courtesyThe customer has been emailed a RA number and a prepaid label to
get the air filter returnedOnce the item is in transit back we will issue a full refund
Sincerely,
***
AutoAnything
Customer Service Manager
Dear ***,
As a one-time courtesy, we will be refunding you in full for the AVS ventvisors. Please note for future reference, that our Return Policy states that we cannot allow a return on installed items. Your credit will be applied back to your Discover Card today,
however, please allow Discover 5-business days to process the refund.
AutoAnything Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy argument is based on how I was misled in their advertising that the *** lowering springs would work with oem and aftermarket KYB Struts and ShocksThe only way to know whether or not this combination would have worked or not was to actually install themAfter installing them, I noticed on certain roads the suspension would bottom-outAfter a few weeks of the same I decided to complain to their customer service about my experienceThey connected me to their expert suspension tech guy who explained to me the reason I'm bottoming out is because the struts and shocks are longer than the shorter *** lowering springsI explained what I was told to customer service and was told I didn't ask that question before purchasing the itemI explained to her that I went based on what their website says, that it would work with oem or aftermarket struts and shocks to no availTo show that I would've gotten the same response, had I spoken to a live person, I went on a live chat with themI pretended to be a new customer inquiring whether or not these two items would work, and was told it would(see original complaint)When I confronted customer service with this bombshell, I was still denied a full refund for the *** lowering springs, and replacement of the front strutsLook, the fact of the matter is my vehicle is bottoming out as a result of these items that are supposed to work together, according to their website's advertising(see original complaint)And the fact their first expert confirmed that from the beginningTherefore, I would only accept they admit their advertisement, change it to avoid any future complaints with other consumers, give me a full refund for the *** lowering Springs and replace the front KYB Struts with a fresh pair, because there's no telling what is the extent of the damage these lowering springs caused the rest of my suspension
Regards,
*** ***
Revdex.com,
Thank you for your emailAutoAnything does have a return policy stating on the website that anything that has been installed in non eligible for a returnAll returns must ne new and in resalable conditionIf the customer would like to send us photos showing the
condition of the mat we can look inot a returnIf the mats are not resalable we will be unable to provide a return authorization as stated below on our website:
Sincerely,
***
AutoAnything Customer Service Manager
Revdex.com,
Thank you for your emailI have researched the customer's order and see the order was delayed a few days due to stockWe approved to send the brake pads via overnight shipping free of charge to the customer for the delayThe order has shipped out today and will be delivered to
the customer tomorrowWhile we did have a slight delay in shipping due to inventory we did work with the customer and make the issue rightThere should be no further action required
Regards,
***
Do not purchase anything from this Internet CompanyThey just transport from one company to another and hide behind "they don't manufacture anything"You have daysI purchased a tent ahead of time because of all of the negative reviews stating that there were missing partsI used it this weekend (days after receipt) and it is either defective or not good quality, pieces were coming off while putting it together and generally concerned me that it would not withstand multiple usesI called for instructions to return and was quickly told days no exceptions, over and overThey don't care if it is defective, they don't care about your opinion; they don't have space to return anythingUpon requesting a supervisor, the long wait is for the rep to come back and say go online and state your concernAfter I insisted on speaking to a supervisor I received a sarcastic supervisor that is not interested in helping with a return only to tell you rules are rulesOh and mock the reviews that are online, very unprofessionalI didn’t realize that a company would not stand behind a product that they soldThe day return is for an unused product so regardless you get what you get, no exceptions
Revdex.com,
I can return the item and provide the customer with a full refund but I need to confirm the parts have not been installedWe certainly do not want our customer to be stuck with something that will not workPer our website, our return policy states
anything can be returned as long as it is in new, resalable conditionIf the customer did not use these we will be happy to process a return for themPlease advise
regards,
***
Revdex.com,
We have the tracking and have emailed it to the customer (see email below) to inorm the replacement parts were sent outWe have also provided the customer a 5% discount due to the inconvneince we have causd
"MARGIN: 0in 0in 0pt">Good day, [redacted]
My sincerest apologies for the inconvenience you have had with the replacement parts of your running boardsWe finally have a tracking number for you
Your tracking number is [redacted] and it has an estimated shipping date by 01/07/You may confirm said information by accessing the following link
Dear [redacted],
"background-">Thank you for contacting AutoAnything.com I apologize for any inconvenience this may have caused you The wheels you have ordered were verified for fitment with the factory specifications Once the brake rotors and pads have been replaced with aftermarket sport rotors and pads, these are no longer within factory specificationsI sincerely apologize for this inconvenience, these items are not eligible for return or exchange at this point but we will be happy to offer you a discount of $as a refund to your original form of payment In order to make clearance for the new rotors and pads, we recommend a small spacer to fit between the rotor and the wheel mounting surface If you need any further assistance, please do not hesitate to contact us
[redacted]
AutoAnything Customer Service Supervisor
[redacted],
"">
This is the first time I am seeing this complaintIn fact, it has been serval weeks since one has come throughI apologize, if I had received it earlier I would have repliedWe have resolved this issue, on 3/29/we refunded the customer in the amount of $back to the [redacted] credit cardThe customer should have received the credit back by nowAre they saying they have not?
[redacted]
Beware of ordering on the phone as the agents will not tell you items are non-returnable. Our 2nd sheepskin cover just arrived; it is golden and the one we ordered a year ago is cream/white. Had the agent said the item could not be returned, I would not have ordered. The manager I spoke with today said the agents don't have 30 minutes to read people all the policies on the phone and I should have read this on the Internet. Who does that? I think saying "this item is non returnable" takes 10 seconds.
Revdex.com,
"">
We provided the customer a complete refund on 5/31/2016, the total amount of the refund was $
[redacted]
Very lax on order confirmation from their drop ship purveyors. I ordered 4 shocks, received 2, no info about the remaining two shocks and no tracking numbers, etc. I had to call and sort the mess out. Never again.
Revdex.com,
I have reviewed the customer's order and after further investigation I have decided to approve the return. We have sent the customer an email with all the instructions on how to return the part along with a pre-paid shipping label. We truly apologize to the customer for...
the inconvenience we have caused.
Regards,
[redacted]
AutoAnything Customer Service Manager
Revdex.com,
The customer is stating they would like a $50 discount because we are not paying for shipping labels or allowing him to return the incorrect wheels. The customer called us on 7/10 and we approved to pay for the shipping label, allow him to return the order, and are waiving all fees associated with the return. I am not sure why the customer would like $50 when we agreed to take this back.
Regards,
[redacted]
Revdex.com,
The customer placed an order for an exhaust system on 8/10/2015. The item the customer purchased is something we call a "quick ship" item, meaning they ship out within hours of the customer placing the order. While we attempted to cancel the order, the item had already...
shipped out. We could not refund the customer until he received the part and shipped it back to us. On 8/14/2015 we credited back the customer, the full amount, of $395.03. While it can take [redacted] a few days to refund the customer, we did provide the customer a refund as soon as our part was in transit back to us. Regards,
[redacted]
Dear [redacted],
Thank you for your recent order with AutoAnything. I sincerely apologize for the...
inconvenience, unfortunately we do not have images for each individual product we sell. Due to the inconvenience, I have sent you a separate email containing return instructions and a prepaid [redacted] mailing label. Once the item is in transit to the warehouse, a full refund will be issued back to your original form of payment and a confirmation email will be sent to you.
To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from 6 AM-5 PM (PST) and Saturdayfrom 6 AM-3:30 PM.
To the ride ahead,
[redacted]
Dear Revdex.com,
Unfortunately, we are unable to refund any funds on this order. Mr. [redacted] installed the rotors, which make them non-returnable. However, the manufacturer, [redacted], will warranty the rotors and have offered to pay for his return shipping. All...
warranties are at the discretion of the manufacturer's inspection. Our website clearly states in our "Large Print" disclosures that "Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued." Also, "AutoAnything will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances."
We have communicated with [redacted] and they have disclosed the warranty process to Mr. [redacted], as has AutoAnything. Our manufacturing partner is happy to send a replacement if there is any defect found during their inspection.
AutoAnything Customer Service
[redacted],
Thank you for your recent email to AutoAnything. After researching your order it appears we have processed a return for you at no charge to you. Once the item is in transit back you will receive a full refund in the amount of $279.99. We will be paying for...
the return shipping back so there will be no cost to you. It appears everything has been resolved on your order. if there is anything else we can assist you with please do not hesitate to reach out. We truly apologize for the inconvenience and we have caused you.
Regards,
[redacted]