Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I already gave this information to the sales person when I contacted them about the refund. The person kept coming up with different problems. I will also include a copy of the conversation I had with the person I spoke to:
Chat Transcript08:10:31 [[redacted]] Price adjustment
08:10:40 [[redacted]] Welcome to AutoAnything. My name is [redacted]. How may I help you today?
08:11:27 [[redacted]] Hi Just found Sportwrap [redacted] I ordered cheaper from[redacted]s.com
08:11:55 [[redacted]] I ordered it from you guys about 2 weeks ago and would like to get the adjustment
08:12:10 [[redacted]] Do you have an order number?
08:12:24 [[redacted]] They have it for $1,066.50
08:12:46 [[redacted]] [redacted]
08:13:03 [[redacted]] One moment please.
08:14:27 [[redacted]] I see your total cost was $1,093.50. Let me check [redacted]s.com. What is your zip code?
08:15:05 [[redacted]] Actually My mistake they have it for $1032.75
08:15:09 [[redacted]] [redacted]
08:16:19 [[redacted]] Do you have a link for the [redacted] on their website?
08:17:00 [[redacted]] [redacted]
08:19:01 [[redacted]] One moment please.
08:19:29 [[redacted]] [redacted], we can do price match it!
08:19:44 [[redacted]] ok. sounds good to me
08:20:33 [[redacted]] Perfect.
08:20:42 [[redacted]] You can expect a refund of the diffrence within 3-5 business days.
08:20:43 [[redacted]] Was I able to address all of your needs today?
08:21:01 [[redacted]] how much was the refund?
08:21:52 [[redacted]] $11.75.
08:22:17 [[redacted]] No It is supposed to be $60.75
08:22:23 [[redacted]] One moment.
08:22:32 [[redacted]] I paid $1093.50
08:22:50 [[redacted]] They have it for $1032.75
08:23:00 [[redacted]] Right. One moment.
08:23:11 [[redacted]] the difference should be $60.75
08:23:36 [[redacted]] How did you get $11.75
08:24:54 [[redacted]] That was incorrect [redacted].
08:24:58 [[redacted]] Please give me one moment.
08:29:06 [[redacted]] [redacted], because of the discount applied to your purchase, $11.75 would be the difference. That's what we can refund to you, and you'll have it within 3-5 business days.
08:29:23 [[redacted]] what discount?
08:30:30 [[redacted]] im not sure what you are talking about. I paid $1093.50 for the [redacted]
08:31:08 [[redacted]] another site has it for $1032.75
08:32:20 [[redacted]] I didnt get a discount for the [redacted]
08:33:13 [[redacted]] You paid $1,093.50 for your purchase. You were then refunded $37.19, and an additonal $50. The $50 was split between the [redacted] and the [redacted].
08:33:21 [[redacted] So there difference leftover would be $11.75.
08:34:48 [[redacted]] No No No. the $50 was because you sent me the [redacted] without the Headliner and the keyless entry that I ordered. You guys sent me the wrong [redacted]. That was a credit for the hassel of me calling and not getting what I ordered. You better go check the notes
08:35:48 [[redacted]] The Headliner was free, so we had to take $50 off the [redacted]. When we provide a discount, we have to take it from something, and in this case it was the [redacted].
08:36:14 [[redacted]] well that is not right
08:36:36 [[redacted]] [redacted], I do apologize, but our system is not designed to credit you back more than what you paid.
08:37:04 [[redacted]] but I paid $1093.50
08:37:11 [[redacted]] However, I'd be more than happy to take the $11.75 off and refund that to you.
08:38:00 [[redacted]] You originally paid the $1093.50, minus the $37 and $50.
08:39:26 [[redacted]] I have the email that was sent and no where does it state the $50 was a discount on any item in anyway!! the $37 you are talking about was because you sold me the [redacted] but them put it at a lower price and the adjustment was for the [redacted]
08:40:41 [[redacted]] The Email States:
08:40:42 [[redacted]] I apologize [redacted]. I see I'm only able to credit you back $11.75. If you'd like to call in and speak with one of our Customer Service associated to get a complete break down of the items, you are more than welcome to.
08:40:45 [[redacted]] Dear [redacted],
We're sorry your recent order didn't meet your expectations.
As promised, $50.00 has been credited to your account. This should appear on your statement in 5-7 business days.
We'd like the opportunity to prove why we're the number one source for all things automotive. Check us out at www.AutoAnything.com. Or, give us a call at ###-###-####. We're here Monday-Thursday from 5:30 AM-8 PM (PST) and Friday-Sunday from 6 AM-5 PM.
[redacted]
Customer Service Specialist
AutoAnything
08:41:36 [[redacted]] show me where it says the [redacted] has been discounted $50
08:42:30 [[redacted]] [redacted], please call our Customer Service at ###-###-####.
08:42:44 [[redacted]] They will be more than happy to go over this order with you.
08:43:36 [[redacted]] I am going over it with you right now. So are you saying you are not going to give me the full refund???
08:44:31 [[redacted]] [redacted], I'm saying that the max refund I can give is $11.75. If you'd like an itemized explanation of all of the refunds and discounts you've already been given, and how they're applied, you'll need to contact our Customer Service department.
08:45:43 [[redacted]] If not I will file a claim with the Better Business and I will call my credit card company for a charge back and I have all the transcripts Including this one to prove what I am saying is true.
08:47:43 [[redacted]] [redacted], the agreement was made to take $50 off of the [redacted]. If you'd like to go over this, please contact our Customer Service so they can give you the most detailed information.
08:47:53 [[redacted]] There's only so much I'm able to do in Chat. You'll need to contact them.
08:47:56 [[redacted]] You are wasting my time. If your company says they price match up to one year they should stand by it
08:48:21 [[redacted]] We do stand by it [redacted]. I'm telling you that I can only refund $11.75 because of the discounts already applied to your purchase.
08:48:25 [[redacted]] Nope that was not the agreement. The $50 was because of the hassel
08:48:30 [[redacted]] Please [redacted], call our Customer Service.
08:48:34 [[redacted]] ###-###-####.
08:49:32 [[redacted]] Like stated in the Email. We're sorry your recent order didn't meet your expectations.
As promised, $50.00 has been credited to your account. This should appear on your statement in 5-7 business days.
08:49:48 [[redacted]] Says nothing about a discount for the [redacted]
08:51:56 [[redacted]] Hi [redacted], I am [redacted] the supervisor in Chat. I have been reading this chat and assisting [redacted]. I udnerstood what you are saying but I am unable to give you $50 off without taking it off the part you bought. Every discount needs to be taken off something which brings down your final price. That is the case in most retails stores. We do not have the ability to give credit without deducting from your price.
08:52:55 [[redacted]] No one said the discount is off the [redacted]. I was told because the order was screwed up they would credit me $50
08:53:54 [[redacted]] I apologize [redacted]. I am not trying to argue with you, this is all I can do. We can go back on forth but I am not able to take more than what was paid.
08:54:01 [[redacted]] Ok then I found an even better price on the [redacted] are you going to price match it?? [redacted]
08:54:20 [[redacted]] $915.00
08:54:28 [[redacted]] check it out
08:54:31 [[redacted]] [redacted]
08:55:05 [[redacted]] are we going to have a problem with this too now??
08:55:15 [[redacted]] One moment please while I look that up for you.
08:56:16 [[redacted]] There is no option to order this online.
08:56:30 [[redacted]] sure it is
08:56:41 [[redacted]] on the left side scroll down
08:57:32 [[redacted]] even has options to add other options to cart
08:58:01 [[redacted]] You have to email this site your vehicle information and then they give you an updated price. They do not have the part numbers listed.
08:58:21 [[redacted]] I am not sure this is an legit website [redacted].
08:58:42 [[redacted]] It sure is. I called them
08:59:06 [[redacted]] Okay can you email me the quote they gave you since I am unable to obtain one?
08:59:23 [[redacted]] the price is right there
08:59:35 [[redacted]] It does not state the part number.
08:59:44 [[redacted]] and if you click add item to cart it even gives you price
09:00:05 [[redacted]] I need to verify it is part #Part # [redacted]
09:00:35 [[redacted]] you give them you color code in the email after you purchase the item
09:00:56 [[redacted] S] I understand but this does not state it is for your vehicle anywhere.
09:01:32 [[redacted]] How do you verify it will fit for your truck?
09:02:18 [[redacted]] after the purchase you send the Email with your truck info and that is the one ordered
09:04:10 [[redacted]] Our price match policy on our site states that we need to verify the part, the part number, and the total price.
09:04:25 [[redacted]] I cannot find the part number or vehicle information to verify that [redacted].
09:05:56 [[redacted]]
Terms and conditions
Price comparison includes merchandise selling price plus equivalent shipping method, handling charges, and sales tax. The item also needs to be the identical product and in new and unused condition. The item needs to be in stock and available for purchase from an authorized dealer and not a pricing error. Excludes rebates, liquidations, auction sites such as [redacted], and employee discounts. Price match discounts cannot be combined with AutoAnything promotional offers. The Price match policy applies to orders shipped within the United States and US Territories. Expedited shipping offers and orders shipped outside of the United States or U.S. Territories are not [redacted]gible for price matching. AutoAnything reserves the right to limit the amount of price match requests per customer.
09:08:33 [[redacted]] what you just sent me does not state anything about a part number.
09:08:55 [[redacted]] It needs to be identical. This could be for a Toyota or Ford. we need to verify that.
09:10:00 [[redacted]] [redacted], I want to help you here. What I will do is take the $11 off the part we were able to verify. If you find it lower and we can go online and verify the part number let us now and we will take care of you.
09:10:29 [[redacted]] the guid[redacted]nes you just sent me does not state anything about a part number
09:10:44 [[redacted]] call the company and see what they tell you
09:11:04 [[redacted]] they have that item and can ship it out
09:11:08 [[redacted]] It stats the part needs to be identical. I am not going to argue here [redacted]. If you are able to call in we can break everything down for you.
09:11:31 [[redacted]] ###-###-####
09:11:37 [[redacted]] I just called them
09:11:46 [[redacted]] Are you able to call us [redacted]?
09:12:30 [[redacted]] no I cant call you
09:12:59 [[redacted]] I am not able to call the company I need to verify it online.
09:13:10 [[redacted]] If you can email me their onvoice I can verify that way.
09:13:15 [[redacted]] invocie*
09:13:36 [[redacted]] I will just file a claim with the better business and also call my credit card for a charge back. I have all the transcripts from me and your company for proof
09:13:59 [[redacted]] Why cant you call???? I called your company to order this item I didnt order it online
09:14:08 [[redacted]] Ok, I understand and you are more than welcome to do that. In the meantime I will take the additional $11 off for the price match I was able to confirm.
09:15:07 [[redacted]] I am glad you sent me the terms of your price match and it dont state anything on there about a part number but you keep telling me you need a part number to compare.
09:15:53 [[redacted]] here is the link for our total price match policy: [redacted]
09:16:20 [[redacted]] I dont need that. You already sent me what you go by. You cant change it now
09:16:38 [[redacted]] Is there anything else I can assist you with [redacted]?
09:18:07 [[redacted]] nope. already filed a claim with Better business so you will be hearing from them. also let them know who I spoke to.
09:18:13 [[redacted]] have a good day
Regards,
[redacted]
Revdex.com,
We apologize the customer is not satisfied with the sound of the exhaust. We try to have video clips for the customer's to try and give them an idea of the sound of the exhaust they are ordering. Unfortunately we cannot guarantee how a particular part will sound exactly and it is one of those things that is going to vary depending on each customer. We want our customers to be happy with the parts they order from us, however we cannot determine if a customer will be 100% satisfied until they received it and use it. With that said, we do state on our site our return policy so customer's are aware of exactly what it entails if they chose to read it. We cannot re-sell an exhaust system that has been installed and this is the case for this customer. We have already issued the customer a $50 credit back to their credit card for this.
Our return Policy taken directly from our website ([redacted]):
Dear Revdex.com,
Mrs. [redacted] called us to return the wheels she purchased on 7/23. Once a tire is mounted to the wheel, it is deemed used and no longer returnable. We ask our customers to complete a "dry fit" to ensure that the wheels fit before mounting any tires. On each...
call, we asked Mrs. [redacted] if the wheels had been mounted and she was unable to confirm, and was going to ask her husband. We never received another phone call back from her. Our 30 day return policy is for new and uninstalled products. Unfortunately, based on the information provided, we are unable to complete a return. However, we will be happy to provide an invoice with the price if Mrs. [redacted] would like to sell them on her own.
We apologize that the wheels were not the right fit, but if they were installed we cannot accept a return. If they were not installed, we will be happy process a return contingent upon inspection once they are returned to the warehouse.
AutoAnything Customer Service
Dear Revdex.com,
Due to the vast number of products and possible part variations, we show sample images for some year, makes, and models. We clearly disclose this on the photos, citing that they are sample images. We will be happy to process a return for the wheels. As our site...
states, a restocking fee and return shipping label fee will be assessed and subtracted from the refund.
In order to process a return, please contact AutoAnything Customer Service within 30 days of receipt of the product in new/unused, uninstalled condition in the original packaging at ###-###-####.
Thank you for contacting AutoAnything.com. I apologize for any inconvenience, unfortunately we cannot waive any type of restocking fee on your order. Please see the attached image. The website clearly lists that it is a dual bolt pattern, that the image is a sample image, and that there is a 15% restocking fee. AutoAnything is not responsible for the fee if the customer simply did not review the item description when ordering. According to the documentation, the agent offered to waive the return shipping fee if the customer exchanges the item for any item we sell within a comparable price. If you need any further assistance, please do not hesitate to contact us.
10px 20px;">Thank you for contacting AutoAnything.com. I sincerely apologize for the inconvenience, I have reviewed your orders and it appears that you have been fully refunded for all transactions made on your credit card. On 02/18/15 you were originally charged $139.98. For this transaction you were refunded $79.99 on 03/02/15 and $59.99 on 03/01/15 (equaling $139.98). On 02/27/15 you were also charged $47.92 and this amount was refunded on 03/01/15. This currently leaves us at a zero balance due, it may take anywhere from 5-7 business days for these credits to appear on your statement. If you need any further assistance, please do not hesitate to contact us.
To the ride ahead,[redacted]
Customer Service ManagerAutoAnything
I ordered a sunshade for a Rx 350 ( Lexus) from AutoAnything on or about October 19 ,2016 via the internet . The product was to be delivered the last week of the month and it was delivered as stated .The items ordered were a sunshade along with a bag to store the sunshade while not in use , The problem is the bag did not fit , I contacted AA upon arrival and advised them , the customer service agent advised me that to resolve the problem I needed to return the wrong bag and there was going to be a 15% restocking fee as well as a 12-15 dollar shipping fee . I advised him this was not my mistake as I ordered the correct bag , AA sent the wrong bag and at that point he hung up on me .On Friday AA issued a credit for the bag , I emailed them asking why the credit ? All I want is the correct bag and I will return the wrong bag in the box the correct bag is shipped in . They now acknowledge that they do not have or do they stock the correct bag yet they advertise they do in fact have all the items ordered . Should they not have contacted me before they shipped the order to advise they are not able to fulfill the items and at this point I could cancel or peruse ,They failed to act in a honest and trustworthy manor as a internet business . I have contacted the manufacture who has agreed to fulfill the order with the correct bag . AutoAnything is nothing more than a rip-off business that does not understand that if you advertise a product for sale ,you need to be able to produce the exact item .If your not able to provide the product, advise the customer and let him/her decide to cancel or peruse the order
Revdex.com,
Due to the amount of time it is taking for the manufacturer to send the part we have provided the customer with a full refund for the shackles in the amount of $57.51. We agree with the customer, this should not have taken this long. The customer will receive a refund...
notification via email from us as well.
Regards,
[redacted]
I ordered a set of shocks (front and rear) on June 24th... The rear shocks showed up on June 26th... Great job... However, it is now July 11th and the front shocks are no where's to be found. I called everyday to find out where the item was as I had two appointments for install of the shocks and no one could tell me anything other than they were shipped or they were missed by fedex and the tracking number shows no info... I was finally lucky enough (or so I thought at the time) to finally get an understanding representative that on July 7th placed a new order, over nighted the front shocks to me at no cost, told me the part would be in my possession by today, Saturday July 11th... Well here it is, delivery day and much to my surprise the product is not here. I track the package and the only thing that says is a label was created on June 9th but the same day I get an email telling me it was shipped... I send a message to the company they tell me they fell short... No kidding, you think so? They asked me to wait 1-2 business days while they contact their warehouse for info... I've already been waiting 1-2 weeks... I tried to cancel the order, let's see what happens! I will NEVER order from this company again!! If the item isn't in stock simp,y just state so...
Thank you for the reply. I went to [redacted] and searched for the Day Star leveling kit for the 06 Nissan Frontier and when you see AutoAnything is states the price range for this kit as being $49.95-$499.95. The reason for the gap in price is due to this part being vehicle specific. Some vehicles such as trucks are going to require more parts than a coupe or sedan so there is a huge price discrepancy due to the amount of year, makes, and models we have to offer in the U.S. With that said, the customer has a 2006 Nissan Frontier, which will require the specific part number [redacted] which is listed for $129.95. When you enter that exact part number into [redacted] there is no price listed with any company for $49.95. Like I mentioned in the previous email, the customer can order the Day Star lift kit for $49.95 but it will not work for his vehicle, it is for a coupe. We are not advertising false information, we do sell a Day Star lift kit for $49.95 and the customer is more than welcome to purchase it but it will not work for his specific vehicle.
Hopefully this helps clear up the confusion.
Regards,
[redacted]
AutoAnything.com
Ordered floor mats for two different cars. When I recieved them they were both cut for the same car. Also the mats cut for the car didn't fit at all, too big in places and just didn't fit. Which you would think would be no problem to return, NO. Their no hassle return was first they wanted pictures of how they didn't fit. A week later they replied for me to mark the mats where they were too big and ship them back so the mats could be trimmed. This was another week but they agreed to a return. Got the shipping label, was told I would recieve refund 7 days after Fedx scanned the it. It was more like 2 weeks and after I contacted PayPal. I will never use them again for anything.
We would like to apologize for the inconvenience we have caused this customer. After the order was placed the manufacturer of the wheels contacted us to inform us that they just discovered an issue with fitment and they did not want to inconvenience the...
customer by sending these out when they just discovered the issue and knew the customer would have to end up sending them back. They tested it and it failed so they could not send this to the customer until they fixed the issue. We did not feel comfortable selling this until we heard back and we proactively cancelled the order. We understand this is an inconvenience to the customer but we felt it would be more of an inconvenience to send this out when we knew it was not going to work for the customer's vehicle. the customer has been refunded in full for the order.
Regards,
[redacted]
I have reviewed the customer's order and we have agreed to pay the return shipping for the wheel order. The customer is not paying anything out of pocket for the return. The customer will be receiving a full refund for his return....
The customer received 20% off yesterday and was emailed for their records. They will see the $49.60 refund on their credit card within 3-5 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have tried to attach a file with detailed response. Each time I try it goes to an error page. I have photos, receipts, emails to support my position that the business has sent me a broken part and also sent me two defective parts. These first item should be replaced as a broken part they sent me. The bumper lights should be replaced as a warranty item since they were defective. I have tried to attach just a couple pictures and email from manufacturers rep since entire file won't load and that work either. How can I send these?
Regards,
[redacted] Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[the broken part was never installed as witnesses by the photo I sent. In addition, the bumper lights were defective. There is no way to find out they were defective until that part was installed. When I contacted u about the broken part, u did not tell me I couldn't install the other parts. You said u would check with manufacturer to replace the broken part. So I have a broken part that needs replacing, and a defective part that needs replacing
Regards,
[redacted]
Revdex.com,
We provided the customer with a full refund in the amount of $699.95 on 2/10/2016. The customer should see the refund by now on her statement with her credit card. We have a successful transaction number for our bank to the customer’s credit card company. Everything is good on our end.
Regards,
[redacted]
Contact Center Manager
Customer Satisfaction
T: (858) 569-8111 x7036 | F: (858) 569-8503
E: [redacted]
6602 Convoy Ct, Ste 200
San Diego, CA 92111
www.autoanything.com
Revdex.com,
The customer called us stating they received a defective exhaust from us and in good faith we authorized a warranty return authorization number to the customer. Our website states that we will not provide the return postage for any warranty returns, it is our policy. However we agreed...
to reimburse the customer the $160 shipping they paid as a one time customer courtesy. However, when the warehouse inspected the exhaust they determined the part was not defective. After testing the returned exhaust, we determined the part was in good working condition so we failed the warranty return and informed the customer the part was not defective. After reviewing the notes, photos, and customer calls I have decided I will reimburse the customer in the amount of $849.85 for the exhaust he returned as a one time customer courtesy, however we will not reimburse the shipping. We feel that this is fair since we are agreeing to provide a full refund on a part that was not defective and has been used owe are no longer able to resell the item.
Dear Revdex.com,
We have been working with the customer and have issued a courtesy refund in the amount of $75.00 to get the rotors resurfaced. If there are any further questions or concerns, please contact AutoAnything Customer Service at [redacted].
AutoAnything Customer...
My boyfriend purchased me some Weather Tech floormats from this company for my birthday. We paid $58 for two floormats. When I received them they did not even fit in my vehicle. When I called them they treated me like an it and continued to tell me they are not custom made. I understand that, I am not wanting them to be custom made, I want them to FIT in my car.
They sent me a return label to send them back but want to charge me $11.95 shipping for something they screwed up on. DO NOT PURCHASE anything with this company. This is FRAUD!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I already gave this information to the sales person when I contacted them about the refund. The person kept coming up with different problems. I will also include a copy of the conversation I had with the person I spoke to:
Chat Transcript08:10:31 [[redacted]] Price adjustment
08:10:40 [[redacted]] Welcome to AutoAnything. My name is [redacted]. How may I help you today?
08:11:27 [[redacted]] Hi Just found Sportwrap [redacted] I ordered cheaper from[redacted]s.com
08:11:55 [[redacted]] I ordered it from you guys about 2 weeks ago and would like to get the adjustment
08:12:10 [[redacted]] Do you have an order number?
08:12:24 [[redacted]] They have it for $1,066.50
08:12:46 [[redacted]] [redacted]
08:13:03 [[redacted]] One moment please.
08:14:27 [[redacted]] I see your total cost was $1,093.50. Let me check [redacted]s.com. What is your zip code?
08:15:05 [[redacted]] Actually My mistake they have it for $1032.75
08:15:09 [[redacted]] [redacted]
08:16:19 [[redacted]] Do you have a link for the [redacted] on their website?
08:17:00 [[redacted]] [redacted]
08:19:01 [[redacted]] One moment please.
08:19:29 [[redacted]] [redacted], we can do price match it!
08:19:44 [[redacted]] ok. sounds good to me
08:20:33 [[redacted]] Perfect.
08:20:42 [[redacted]] You can expect a refund of the diffrence within 3-5 business days.
08:20:43 [[redacted]] Was I able to address all of your needs today?
08:21:01 [[redacted]] how much was the refund?
08:21:52 [[redacted]] $11.75.
08:22:17 [[redacted]] No It is supposed to be $60.75
08:22:23 [[redacted]] One moment.
08:22:32 [[redacted]] I paid $1093.50
08:22:50 [[redacted]] They have it for $1032.75
08:23:00 [[redacted]] Right. One moment.
08:23:11 [[redacted]] the difference should be $60.75
08:23:36 [[redacted]] How did you get $11.75
08:24:54 [[redacted]] That was incorrect [redacted].
08:24:58 [[redacted]] Please give me one moment.
08:29:06 [[redacted]] [redacted], because of the discount applied to your purchase, $11.75 would be the difference. That's what we can refund to you, and you'll have it within 3-5 business days.
08:29:23 [[redacted]] what discount?
08:30:30 [[redacted]] im not sure what you are talking about. I paid $1093.50 for the [redacted]
08:31:08 [[redacted]] another site has it for $1032.75
08:32:20 [[redacted]] I didnt get a discount for the [redacted]
08:33:13 [[redacted]] You paid $1,093.50 for your purchase. You were then refunded $37.19, and an additonal $50. The $50 was split between the [redacted] and the [redacted].
08:33:21 [[redacted] So there difference leftover would be $11.75.
08:34:48 [[redacted]] No No No. the $50 was because you sent me the [redacted] without the Headliner and the keyless entry that I ordered. You guys sent me the wrong [redacted]. That was a credit for the hassel of me calling and not getting what I ordered. You better go check the notes
08:35:48 [[redacted]] The Headliner was free, so we had to take $50 off the [redacted]. When we provide a discount, we have to take it from something, and in this case it was the [redacted].
08:36:14 [[redacted]] well that is not right
08:36:36 [[redacted]] [redacted], I do apologize, but our system is not designed to credit you back more than what you paid.
08:37:04 [[redacted]] but I paid $1093.50
08:37:11 [[redacted]] However, I'd be more than happy to take the $11.75 off and refund that to you.
08:38:00 [[redacted]] You originally paid the $1093.50, minus the $37 and $50.
08:39:26 [[redacted]] I have the email that was sent and no where does it state the $50 was a discount on any item in anyway!! the $37 you are talking about was because you sold me the [redacted] but them put it at a lower price and the adjustment was for the [redacted]
08:40:41 [[redacted]] The Email States:
08:40:42 [[redacted]] I apologize [redacted]. I see I'm only able to credit you back $11.75. If you'd like to call in and speak with one of our Customer Service associated to get a complete break down of the items, you are more than welcome to.
08:40:45 [[redacted]] Dear [redacted],
We're sorry your recent order didn't meet your expectations.
As promised, $50.00 has been credited to your account. This should appear on your statement in 5-7 business days.
We'd like the opportunity to prove why we're the number one source for all things automotive. Check us out at www.AutoAnything.com. Or, give us a call at ###-###-####. We're here Monday-Thursday from 5:30 AM-8 PM (PST) and Friday-Sunday from 6 AM-5 PM.
[redacted]
Customer Service Specialist
AutoAnything
08:41:36 [[redacted]] show me where it says the [redacted] has been discounted $50
08:42:30 [[redacted]] [redacted], please call our Customer Service at ###-###-####.
08:42:44 [[redacted]] They will be more than happy to go over this order with you.
08:43:36 [[redacted]] I am going over it with you right now. So are you saying you are not going to give me the full refund???
08:44:31 [[redacted]] [redacted], I'm saying that the max refund I can give is $11.75. If you'd like an itemized explanation of all of the refunds and discounts you've already been given, and how they're applied, you'll need to contact our Customer Service department.
08:45:43 [[redacted]] If not I will file a claim with the Better Business and I will call my credit card company for a charge back and I have all the transcripts Including this one to prove what I am saying is true.
08:47:43 [[redacted]] [redacted], the agreement was made to take $50 off of the [redacted]. If you'd like to go over this, please contact our Customer Service so they can give you the most detailed information.
08:47:53 [[redacted]] There's only so much I'm able to do in Chat. You'll need to contact them.
08:47:56 [[redacted]] You are wasting my time. If your company says they price match up to one year they should stand by it
08:48:21 [[redacted]] We do stand by it [redacted]. I'm telling you that I can only refund $11.75 because of the discounts already applied to your purchase.
08:48:25 [[redacted]] Nope that was not the agreement. The $50 was because of the hassel
08:48:30 [[redacted]] Please [redacted], call our Customer Service.
08:48:34 [[redacted]] ###-###-####.
08:49:32 [[redacted]] Like stated in the Email. We're sorry your recent order didn't meet your expectations.
As promised, $50.00 has been credited to your account. This should appear on your statement in 5-7 business days.
08:49:48 [[redacted]] Says nothing about a discount for the [redacted]
08:51:56 [[redacted]] Hi [redacted], I am [redacted] the supervisor in Chat. I have been reading this chat and assisting [redacted]. I udnerstood what you are saying but I am unable to give you $50 off without taking it off the part you bought. Every discount needs to be taken off something which brings down your final price. That is the case in most retails stores. We do not have the ability to give credit without deducting from your price.
08:52:55 [[redacted]] No one said the discount is off the [redacted]. I was told because the order was screwed up they would credit me $50
08:53:54 [[redacted]] I apologize [redacted]. I am not trying to argue with you, this is all I can do. We can go back on forth but I am not able to take more than what was paid.
08:54:01 [[redacted]] Ok then I found an even better price on the [redacted] are you going to price match it?? [redacted]
08:54:20 [[redacted]] $915.00
08:54:28 [[redacted]] check it out
08:54:31 [[redacted]] [redacted]
08:55:05 [[redacted]] are we going to have a problem with this too now??
08:55:15 [[redacted]] One moment please while I look that up for you.
08:56:16 [[redacted]] There is no option to order this online.
08:56:30 [[redacted]] sure it is
08:56:41 [[redacted]] on the left side scroll down
08:57:32 [[redacted]] even has options to add other options to cart
08:58:01 [[redacted]] You have to email this site your vehicle information and then they give you an updated price. They do not have the part numbers listed.
08:58:21 [[redacted]] I am not sure this is an legit website [redacted].
08:58:42 [[redacted]] It sure is. I called them
08:59:06 [[redacted]] Okay can you email me the quote they gave you since I am unable to obtain one?
08:59:23 [[redacted]] the price is right there
08:59:35 [[redacted]] It does not state the part number.
08:59:44 [[redacted]] and if you click add item to cart it even gives you price
09:00:05 [[redacted]] I need to verify it is part #Part # [redacted]
09:00:35 [[redacted]] you give them you color code in the email after you purchase the item
09:00:56 [[redacted] S] I understand but this does not state it is for your vehicle anywhere.
09:01:32 [[redacted]] How do you verify it will fit for your truck?
09:02:18 [[redacted]] after the purchase you send the Email with your truck info and that is the one ordered
09:04:10 [[redacted]] Our price match policy on our site states that we need to verify the part, the part number, and the total price.
09:04:25 [[redacted]] I cannot find the part number or vehicle information to verify that [redacted].
09:05:56 [[redacted]]
Terms and conditions
Price comparison includes merchandise selling price plus equivalent shipping method, handling charges, and sales tax. The item also needs to be the identical product and in new and unused condition. The item needs to be in stock and available for purchase from an authorized dealer and not a pricing error. Excludes rebates, liquidations, auction sites such as [redacted], and employee discounts. Price match discounts cannot be combined with AutoAnything promotional offers. The Price match policy applies to orders shipped within the United States and US Territories. Expedited shipping offers and orders shipped outside of the United States or U.S. Territories are not [redacted]gible for price matching. AutoAnything reserves the right to limit the amount of price match requests per customer.
09:08:33 [[redacted]] what you just sent me does not state anything about a part number.
09:08:55 [[redacted]] It needs to be identical. This could be for a Toyota or Ford. we need to verify that.
09:10:00 [[redacted]] [redacted], I want to help you here. What I will do is take the $11 off the part we were able to verify. If you find it lower and we can go online and verify the part number let us now and we will take care of you.
09:10:29 [[redacted]] the guid[redacted]nes you just sent me does not state anything about a part number
09:10:44 [[redacted]] call the company and see what they tell you
09:11:04 [[redacted]] they have that item and can ship it out
09:11:08 [[redacted]] It stats the part needs to be identical. I am not going to argue here [redacted]. If you are able to call in we can break everything down for you.
09:11:31 [[redacted]] ###-###-####
09:11:37 [[redacted]] I just called them
09:11:46 [[redacted]] Are you able to call us [redacted]?
09:12:30 [[redacted]] no I cant call you
09:12:59 [[redacted]] I am not able to call the company I need to verify it online.
09:13:10 [[redacted]] If you can email me their onvoice I can verify that way.
09:13:15 [[redacted]] invocie*
09:13:36 [[redacted]] I will just file a claim with the better business and also call my credit card for a charge back. I have all the transcripts from me and your company for proof
09:13:59 [[redacted]] Why cant you call???? I called your company to order this item I didnt order it online
09:14:08 [[redacted]] Ok, I understand and you are more than welcome to do that. In the meantime I will take the additional $11 off for the price match I was able to confirm.
09:15:07 [[redacted]] I am glad you sent me the terms of your price match and it dont state anything on there about a part number but you keep telling me you need a part number to compare.
09:15:53 [[redacted]] here is the link for our total price match policy: [redacted]
09:16:20 [[redacted]] I dont need that. You already sent me what you go by. You cant change it now
09:16:38 [[redacted]] Is there anything else I can assist you with [redacted]?
09:18:07 [[redacted]] nope. already filed a claim with Better business so you will be hearing from them. also let them know who I spoke to.
09:18:13 [[redacted]] have a good day
Regards,
[redacted]
Revdex.com,
We apologize the customer is not satisfied with the sound of the exhaust. We try to have video clips for the customer's to try and give them an idea of the sound of the exhaust they are ordering. Unfortunately we cannot guarantee how a particular part will sound exactly and it is one of those things that is going to vary depending on each customer. We want our customers to be happy with the parts they order from us, however we cannot determine if a customer will be 100% satisfied until they received it and use it. With that said, we do state on our site our return policy so customer's are aware of exactly what it entails if they chose to read it. We cannot re-sell an exhaust system that has been installed and this is the case for this customer. We have already issued the customer a $50 credit back to their credit card for this.
Our return Policy taken directly from our website ([redacted]):
Regards,
[redacted]
Customer Service
Dear Revdex.com,
Mrs. [redacted] called us to return the wheels she purchased on 7/23. Once a tire is mounted to the wheel, it is deemed used and no longer returnable. We ask our customers to complete a "dry fit" to ensure that the wheels fit before mounting any tires. On each...
call, we asked Mrs. [redacted] if the wheels had been mounted and she was unable to confirm, and was going to ask her husband. We never received another phone call back from her. Our 30 day return policy is for new and uninstalled products. Unfortunately, based on the information provided, we are unable to complete a return. However, we will be happy to provide an invoice with the price if Mrs. [redacted] would like to sell them on her own.
We apologize that the wheels were not the right fit, but if they were installed we cannot accept a return. If they were not installed, we will be happy process a return contingent upon inspection once they are returned to the warehouse.
AutoAnything Customer Service
Dear Revdex.com,
Due to the vast number of products and possible part variations, we show sample images for some year, makes, and models. We clearly disclose this on the photos, citing that they are sample images. We will be happy to process a return for the wheels. As our site...
states, a restocking fee and return shipping label fee will be assessed and subtracted from the refund.
In order to process a return, please contact AutoAnything Customer Service within 30 days of receipt of the product in new/unused, uninstalled condition in the original packaging at ###-###-####.
Regards,
AutoAnything Customer Service
Dear [redacted],
Thank you for contacting AutoAnything.com. I apologize for any inconvenience, unfortunately we cannot waive any type of restocking fee on your order. Please see the attached image. The website clearly lists that it is a dual bolt pattern, that the image is a sample image, and that there is a 15% restocking fee. AutoAnything is not responsible for the fee if the customer simply did not review the item description when ordering. According to the documentation, the agent offered to waive the return shipping fee if the customer exchanges the item for any item we sell within a comparable price. If you need any further assistance, please do not hesitate to contact us.
[redacted]
Customer
Service Supervisor
Dear [redacted],
10px 20px;">Thank you for contacting AutoAnything.com. I sincerely apologize for the inconvenience, I have reviewed your orders and it appears that you have been fully refunded for all transactions made on your credit card. On 02/18/15 you were originally charged $139.98. For this transaction you were refunded $79.99 on 03/02/15 and $59.99 on 03/01/15 (equaling $139.98). On 02/27/15 you were also charged $47.92 and this amount was refunded on 03/01/15. This currently leaves us at a zero balance due, it may take anywhere from 5-7 business days for these credits to appear on your statement. If you need any further assistance, please do not hesitate to contact us.
To the ride ahead,[redacted]
Customer Service ManagerAutoAnything
I ordered a sunshade for a Rx 350 ( Lexus) from AutoAnything on or about October 19 ,2016 via the internet . The product was to be delivered the last week of the month and it was delivered as stated .The items ordered were a sunshade along with a bag to store the sunshade while not in use , The problem is the bag did not fit , I contacted AA upon arrival and advised them , the customer service agent advised me that to resolve the problem I needed to return the wrong bag and there was going to be a 15% restocking fee as well as a 12-15 dollar shipping fee . I advised him this was not my mistake as I ordered the correct bag , AA sent the wrong bag and at that point he hung up on me .On Friday AA issued a credit for the bag , I emailed them asking why the credit ? All I want is the correct bag and I will return the wrong bag in the box the correct bag is shipped in . They now acknowledge that they do not have or do they stock the correct bag yet they advertise they do in fact have all the items ordered . Should they not have contacted me before they shipped the order to advise they are not able to fulfill the items and at this point I could cancel or peruse ,They failed to act in a honest and trustworthy manor as a internet business . I have contacted the manufacture who has agreed to fulfill the order with the correct bag . AutoAnything is nothing more than a rip-off business that does not understand that if you advertise a product for sale ,you need to be able to produce the exact item .If your not able to provide the product, advise the customer and let him/her decide to cancel or peruse the order
Revdex.com,
Due to the amount of time it is taking for the manufacturer to send the part we have provided the customer with a full refund for the shackles in the amount of $57.51. We agree with the customer, this should not have taken this long. The customer will receive a refund...
notification via email from us as well.
Regards,
[redacted]
I ordered a set of shocks (front and rear) on June 24th... The rear shocks showed up on June 26th... Great job... However, it is now July 11th and the front shocks are no where's to be found. I called everyday to find out where the item was as I had two appointments for install of the shocks and no one could tell me anything other than they were shipped or they were missed by fedex and the tracking number shows no info... I was finally lucky enough (or so I thought at the time) to finally get an understanding representative that on July 7th placed a new order, over nighted the front shocks to me at no cost, told me the part would be in my possession by today, Saturday July 11th... Well here it is, delivery day and much to my surprise the product is not here. I track the package and the only thing that says is a label was created on June 9th but the same day I get an email telling me it was shipped... I send a message to the company they tell me they fell short... No kidding, you think so? They asked me to wait 1-2 business days while they contact their warehouse for info... I've already been waiting 1-2 weeks... I tried to cancel the order, let's see what happens! I will NEVER order from this company again!! If the item isn't in stock simp,y just state so...
Revdex.com,
Thank you for the reply. I went to [redacted] and searched for the Day Star leveling kit for the 06 Nissan Frontier and when you see AutoAnything is states the price range for this kit as being $49.95-$499.95. The reason for the gap in price is due to this part being vehicle specific. Some vehicles such as trucks are going to require more parts than a coupe or sedan so there is a huge price discrepancy due to the amount of year, makes, and models we have to offer in the U.S. With that said, the customer has a 2006 Nissan Frontier, which will require the specific part number [redacted] which is listed for $129.95. When you enter that exact part number into [redacted] there is no price listed with any company for $49.95. Like I mentioned in the previous email, the customer can order the Day Star lift kit for $49.95 but it will not work for his vehicle, it is for a coupe. We are not advertising false information, we do sell a Day Star lift kit for $49.95 and the customer is more than welcome to purchase it but it will not work for his specific vehicle.
Hopefully this helps clear up the confusion.
Regards,
[redacted]
AutoAnything.com
Ordered floor mats for two different cars. When I recieved them they were both cut for the same car. Also the mats cut for the car didn't fit at all, too big in places and just didn't fit. Which you would think would be no problem to return, NO. Their no hassle return was first they wanted pictures of how they didn't fit. A week later they replied for me to mark the mats where they were too big and ship them back so the mats could be trimmed. This was another week but they agreed to a return. Got the shipping label, was told I would recieve refund 7 days after Fedx scanned the it. It was more like 2 weeks and after I contacted PayPal. I will never use them again for anything.
Revdex.com,
We would like to apologize for the inconvenience we have caused this customer. After the order was placed the manufacturer of the wheels contacted us to inform us that they just discovered an issue with fitment and they did not want to inconvenience the...
customer by sending these out when they just discovered the issue and knew the customer would have to end up sending them back. They tested it and it failed so they could not send this to the customer until they fixed the issue. We did not feel comfortable selling this until we heard back and we proactively cancelled the order. We understand this is an inconvenience to the customer but we felt it would be more of an inconvenience to send this out when we knew it was not going to work for the customer's vehicle. the customer has been refunded in full for the order.
Regards,
[redacted]
AutoAnything Customer Service
Revdex.com,
I have reviewed the customer's order and we have agreed to pay the return shipping for the wheel order. The customer is not paying anything out of pocket for the return. The customer will be receiving a full refund for his return....
Regards,
[redacted]
Revdex.com,
The customer received 20% off yesterday and was emailed for their records. They will see the $49.60 refund on their credit card within 3-5 business days.
Regards,
[redacted]
AutoAnything
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have tried to attach a file with detailed response. Each time I try it goes to an error page. I have photos, receipts, emails to support my position that the business has sent me a broken part and also sent me two defective parts. These first item should be replaced as a broken part they sent me. The bumper lights should be replaced as a warranty item since they were defective. I have tried to attach just a couple pictures and email from manufacturers rep since entire file won't load and that work either. How can I send these?
Regards,
[redacted] Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[the broken part was never installed as witnesses by the photo I sent. In addition, the bumper lights were defective. There is no way to find out they were defective until that part was installed. When I contacted u about the broken part, u did not tell me I couldn't install the other parts. You said u would check with manufacturer to replace the broken part. So I have a broken part that needs replacing, and a defective part that needs replacing
Regards,
[redacted]
Revdex.com,
We provided the customer with a full refund in the amount of $699.95 on 2/10/2016. The customer should see the refund by now on her statement with her credit card. We have a successful transaction number for our bank to the customer’s credit card company. Everything is good on our end.
Regards,
[redacted]
Contact Center Manager
Customer Satisfaction
T: (858) 569-8111 x7036 | F: (858) 569-8503
E: [redacted]
6602 Convoy Ct, Ste 200
San Diego, CA 92111
www.autoanything.com
Revdex.com,
The customer called us stating they received a defective exhaust from us and in good faith we authorized a warranty return authorization number to the customer. Our website states that we will not provide the return postage for any warranty returns, it is our policy. However we agreed...
to reimburse the customer the $160 shipping they paid as a one time customer courtesy. However, when the warehouse inspected the exhaust they determined the part was not defective. After testing the returned exhaust, we determined the part was in good working condition so we failed the warranty return and informed the customer the part was not defective. After reviewing the notes, photos, and customer calls I have decided I will reimburse the customer in the amount of $849.85 for the exhaust he returned as a one time customer courtesy, however we will not reimburse the shipping. We feel that this is fair since we are agreeing to provide a full refund on a part that was not defective and has been used owe are no longer able to resell the item.
Regards,
[redacted]
AutoAnything
Dear Revdex.com,
We have been working with the customer and have issued a courtesy refund in the amount of $75.00 to get the rotors resurfaced. If there are any further questions or concerns, please contact AutoAnything Customer Service at [redacted].
AutoAnything Customer...
Service
My boyfriend purchased me some Weather Tech floormats from this company for my birthday. We paid $58 for two floormats. When I received them they did not even fit in my vehicle. When I called them they treated me like an i
t and continued to tell me they are not custom made. I understand that, I am not wanting them to be custom made, I want them to FIT in my car.
They sent me a return label to send them back but want to charge me $11.95 shipping for something they screwed up on. DO NOT PURCHASE anything with this company. This is FRAUD!!!