Asos.com

I placed an order on 8/**/I paid for day shipping and was expecting my package on 8/**/I gave it a few days when I didn't receive it and started contacting their customer service deptThe thing that is unsettling is that they are not able to provide me a tracking number and they keep telling me it's on its way I placed this order days ago, it should have been here by nowThey need to provide a better answer than its on its way

I've had the hardest time getting ahold of their customer service team and even more in order for me to do so I have to join social media to even speak with someoneI have no desire to use *** nor *** for my personal life and most certainly not for my personal purchases, that was oneThere's no customer service phone line so you're forced to use an online chat system, literally the worstIn the past month I've ordered at least $worth of clothing and haven't received half of itMy package was supposed to be here on the *** and nothing showedI contacted them online via *** and was basically told to shut up an wait until the *** and if nothing arrived then they would see what they could doI informed them nothing showed and was told to wait another days for their team to get back to me, I as a paying customer should not have to wait this long for information on something I paid for and I shouldn't be told to keep waiting when I'm the paying customerI have ne

I ordered a package Nov ** with delivery date Dec *I have been trying to get in touch with customer service since Dec ** to find my packageI finally got a reply Dec *** that my package will not arrive until at least Dec ***ASOS has also informed me that I am not able to get a refund until my package arrives and I ship it back to the warehouse

I ordered a dress 9/*/and paid for day shippingIt is now 9/** and I have yet to receive my packageWhenever I contact asos they say to check back later and never offer a solutionI'm at the point where I no longer want to do business with them in the futureI no longer need the dress since it was for an event on the ***But would like a full refund for the item purchased

I'm Revdex.com they still have not refund me! They have email me and apologize for the length of timeWhich I said it's ok! Now again I'm still waiting on my MONEY!!!!
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I recently ordered pairs of shoes from ASOSI used the sizing guide and determined I should be a UK (equivalent to an US)When the shoes arrived they were huge (over an inch too big for each pair on either foot)I'm sure there is something wrong with their conversion chartsI was then told it was my own error, and to pay 22$ to return the shoesI went to the post office and was told it would be 50$ to return the shoesThis is beyond reproachable, especially since I did everything as I was told/explained to doI am disgusted with ASOS and will never be purchasing again, and HIGHLY recommend no one buy from these crooks ever

I ordered clothing from ASOS.com, it didn’t fit, so I returned it to the companyIt’s been three months and they refuse to give a refundThey claim that because I didn’t have a tracking number there is no way to tell if the item was returned to themThe return was with the companies return label that they gave me to process my return

I received the wrong item in the mail (completely different dress sizes off)I emailed customer service and didn't get a reply in hours, so emailed again including photos of the incorrect item and tags, and finally got a reply, which only said that my case would be reviewed in daysI was not given the option of having the correct item shipped to me promptly at no charge given their error, nor was I told I had the option of a refund since I never got what I orderedI started an online "chat" because it was the only way to actually get someone to speak to me (my follow up reply to the customer service email was ignored) - and was given the same response, days needed to review the caseI was then told if I wanted a refund on the correct item I ordered but didn't receive, I'd have to ship back to them the incorrect item they accidentally sent me and only upon receipt would they consider a refundUm, what? That is not customer service, especially considering how many reviews here suggest the company pretends not to have the ability to track returns with the labels providedI asked for a manager's information and corporate contact information repeatedly and was told that information did not existIn other words, they aren't willing to share it, because they truly don't care about their customer concernsSo there was no way to escalate the complaintIn the time it took for them to respond to me, the item I had ordered had sold out in my petite size, so even if I wanted to pay for it twice (which is nuts) I couldn't order itI was told if I ordered a new, different dress they would pay for free shipping - but I'd still have to pay for the cost of a new item, without a refund on the item I never receivedI've never dealt with such bad business tactics from a retailerThey may carry very small sizes, but I'd rather pay to have items tailored from a legitimate business that truly respects its customersI'm beyond disappointed

I ordered several items from ASOS on November **, When the delivery date passed, December ***, I contacted the company to inquire about my packageI was told I needed to wait until after December *** for deliveryOn December *** I contacted the company again and was told that my inquiry would be transferred to a "specialist team" which would email me within days with an updateI asked to speak with a manager, Emma rudely informed me that someone would call within hoursI then asked for a refund and was told me request would be processed in daysThis company is a jokeThey don't have a call center because they obviously have a history of mismanagement and wouldn't be able to handle the constant influx of angry customersTheir live chat agents are useless, only regurgitating canned responses that would be better delivered by a robot

I will absolutely never order from this site againI was charged extra money because I didnt have the option to change the currency on my mobile web browserNow they sent my package with an item missing and no reason why it is missing has been givenThey told me they would be in touch with me about my item within hoursThat makes me feel my issue isnt important to resolve immediately

my account blockedFebruary ** order was made to the mailbox *** Order number *** Delivered was on time, but the package was opened, and obviously it was sealed with tapeThe order was missing one thing PS by Paul S*** - Multicolor / S code *** And I was put in the package additionally topI did not order, which is immediately reported asos and he thanked me and asked to return back and promised to return the postage for itAnd today blocked me and wrote that the more I can not make reservations
as a result I have not received the ordered item and the postage for returnpozhalystva sort things out, my letters do not respond to ignore

I have the worse experience with this companyNot only did my package not arrive when I was told, I kept getting the run around from the company and you cannot speak with anyone directlyI will never order from this company again

I had submitted a bad review earlier in the week and I just want to say that customer service replied and immediately resolved the problemThank you, I will buy again from them

I made an order on April *The order was about $and was more than enough to qualify for day shippingI wanted to use a promo code for ten percent off however it only let me use one promo codeI chose the day shipping and realized today that it went through as day shippingI need the items for FridayMy order is going to arrive on Tuesday April ** -- so I did not receive 10% off or day shipping!! I contacted customer service representatives- Tania and naheem -- Tania ended the chat in the middle and naheem chatted with me for over half an hour and was still not able to do anythingThis is not he greatest customer servicePlease let me know what you can do for me

The product is fine, the customer service and their communication is HORRIBLE I will NEVER shop here again!!! My first experience was HORRIFIC and I tried to communicate with them via chat and email as they do not have a US phone number Even after getting NOTHING resolved, I thought I'd give them a 2nd try JUST AS HORRIBLE as the first time Don't waste your time or money with this company The shorts I ordered arrived missing buttons and my attempts at rectifying this were futile I ended up replacing the buttons myself, as I really liked the shorts, and was offered NO compensation

This company sent me a faulty dress It happened to be the last dress in stock The dress arrived with a broken zipper and missing beading, not just one or two, but whole rows I emailed the company about the zipper and they informed me that I could get a bid on the repair and they would decide if they would cover the repair I made the trip to a local seamstress and she prepared a bid for the repair on the zipper I then sent the bid to my contact at the company and within a quick amount of time I was told they would not pay for the repairs and to send the dress back At this point, the event that the dress was needed for was only days away and I told them this is not an option I got very angry and told them that I did what they wanted and it seemed as if they didn't even consider paying for the repair they just quickly said no Then I got an email back from another representative and she said they were going to look into the matter further and get back to me within hours

Made a purchase on jan * Items shipped jan *** As of today not received ASOS says it is on the way although tracking shows it arrived in ATL then left ATL I have requested a refund which they will not do because they say it is on the waydays still no deliveryThey refuse to start a formal investigation until next week I just want my $dollars refunded

I've been a customer with ASOS for more than a five years till nowI purchase three orders back in November and sent them back in somewhere around on November ***My mistake, the post office that I go, I usually dropped my packages off and leaveI never as for the receipt since I never have a problem beforeIt is already a month past by, and I never receive my refund back which is in total over $Contacted ASOS, they were not helpful at allThey all asked me for the proof of postage which I don't have itTherefore, they are not planning to return my moneyThat is a lot of money for me, and I want to share with all my experience

I purchased an item on 9/**/I received an email 10/**/stating that though my return was received late (through the mail), I would be issued a refund anyway and to wait business daysI contacted the company online on 11/*/2017, as there is no phone number for this company, and was told to wait until end of business the next day because that would be business daysNo refund was issued the next day As of 11/**/2017, I still have not received a refundI contacted the company online today and was told to wait ANOTHER business daysI still have no other form of communication for this company other than an online chat option

Wrong address (*** *** *** *** * *** ** **) was entered for deliveryContacted business hours after order to halt shippingAlthough it hasn't been shipped, Customer service isn't providing me with the contacts to alter my shipping address