Asos.com

Placed an order on April *** My order should have been delivered by May *** at the latest based on their estimated delivery time on the confirmation emailI contacted them on May *** &*** and chat with an agent and said he was fwd my situation to the delivery investigation team and to wait 48hrs for a responseOn the *** I contacted them again to ask for a response and have not gotten a reponse yetIs very frustrating that they are a web based company where you cant contact anybody for responses and either they are understaffed and cant deal with the demand or they dont care for their customersI purchased a pair of sunglasses that were for my sisters birthday gift and had to buy another thing as I have no clue what the situation is

I purchased a jacket online and when I had it in my cart and even going through checkout all the way through to payment the cost was shown as approxAbout an hour later I get an email saying I was charged approx Unsure of how or why I'm getting charged an extra amount I proceed to make a complaint to customer service to cancel my orderThey told me that the prices changeSo the price changed when I pressed submit to pay and then changed back to as soon as I paid? It makes no senseAlso they told me that me contacting them an hour and minutes after I submitted the order meant they couldn't cancel it as customers are only given an hour to cancelI thought I could trust this site and I thought wrong! Be careful they will overcharge you and then say you should have read the fine printI'm disgusted and will never shop on here again

issues
I placed order *** ($250) on Sept***It arrived to me on Sept***I tried all the items on- they were all very small except for I packaged the entire order (except for the dress that fit) and dropped it off same day Sept***I used the return label that was provided on my original package for the returnIt has now been over days and still no wordI followed up with them and keep receiving the canned responses that make no actual senseI want to know where my refund is? I have emailed them the past days and the continue to say they are looking into it
I placed order *** ($324) on Sept** The tracking said it was delivered to me on Wednesday Sept*** When I got home- there was no package in my mail or inside at my doorI immediately contacted ASOS and they replied with canned responses that made no sense AGAINI told them that I spoke with the carrier and she explained how no one was home so she walked up the neighbors step

I ordered a dress on 11/** for an event on 12/*, the dress was scheduled to arrive on for before 12/*I inquired about the delivery after it was a couple days lateThey said that there was nothing they could do until after the ***I told them that I didn't need the dress then and I would like a refund which they deniedSo I waited until today (12/**) to contact them since the dress still has not arrived and they are now giving me the run around about a refundThey refuse to give me a contact phone number so that I can speak to someone directlyThere is interest being charged on my cc for this purchase and they are holding my moneyI have a transcript of the chat conversationThe tracking still says processing and they continue to hold my money without my consent for a product that has not arrived in almost a monthPlease help

The customer ordered items from ASOS.comThe customer contacted the ASOS Customer Care team to query how to return the itemsThe ASOS Customer Care team responded to the customer’s queries, and have not yet received a
response from the customer

I would give them zero starts, but they finally issued me a refundI ordered internationally and the estimated delivery date was March 21stOver a month later, still no deliveryI contacted customer service no less than (FIVE) times to resolve thisThey told me that the actual estimated delivery time was early AprilI told them I never would have even ordered if I knew thatThat's just deceptive to advertise faster shipping times than what they actually deliverThey told me multiple times that they didn't have a tracking number, but then told me that the package was with my local postal serviceEvery time, instead of offering to help track or replace the order, they just asked me to confirm my shipping addressWhich I didtimesIN THE SAME EMAIL CHAINThey also suggested that maybe the mailman left it on the doorstep or a neighbor had received itI explained times that the mail service in my country requires a signature and ID with all international deliveriesThey clearly can't read or didn't read what I sent them, because they AGAIN responded asking me to verify my shipping address and telling me to check with my neighborsUnbelievably bad customer serviceJust trying to get you to give up and go awayI started this interaction as a reasonable human being and due to their incompetence I was so frustrated, no one wants to be in that situationI ultimately will leave them starts because I got someone on live chat who refunded my orderAfter several weeks and multiple useless communicationsWhatever, if you're going to offer international delivery, make sure your estimated delivery times are accurate and that you can track the shipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This past Sunday, I ordered items (order #***) from ***I planned to wear and gift most of the items on my month-long trip (I flew out Wednesday) I paid an additional $for 2-day shipping
On Tuesday, when I picked up my ASOS package, I noticed that the bag was large, but its volume was lowAlso, the package had been opened, then re-taped with clear masking tapeI opened the bag and found four items onlyI immediately called ASOS customer service and asked the ASOS representative if my order was split into multiple shipmentsShe said no - she only saw one tracking number for my orderI asked if she could replace the missing items and ship them Next-Day so I could take them with me on my tripShe said ASOS could not ship the replacement items that fastShe apologized and offered me a refund of the missing itemsI was disappointed, but accepted
Wednesday morning, I received an ASOS email that stated, “After an assessment of your account, we've

I was suppose to get refunded for order *** in the amount of and for order *** in the amount of for orders that were never received Asos is out of the country Instead of refunding me after I sent in many supporting documents they blocked me from contacting them and removed my order history so that I could no longer make the request They kept stating they issued the refund when they did not

Up until being stationed overseas, I had ok experiences with ASOS ...but now ?? let's begin with the quality of packaging- it's not very wise, in my opinion, to ship things over several countries in plastic bagsI also received a box that was destroyed and then taped together, one item missingThe biggest order that I placed and have been waiting for for about a month never came and was pretty pricyI looked at all tracking systems that it went through; the first one said it was delivered, but dhl and usps said it was damaged, undeliverable, and couldnt be returnedWhen I told customer service this...they told me to wait weeks because "damage could mean anything, and the one tracking system says its delivered so thats good enough"Now, over two weeks have passed, still no order, and a rude customer service rep named "Kristeen" to bootShe said I have to wait an additional hourshours have passed, and now they want me to wait a week to return the $dollars that they owe me I've spent a pretty decent amount of money with this company, but the way they handled this situation has determined that I won’t ever spend another cent with them again

I am very upset because after waiting over a month for a refund, I was told today that I will not get a refundThis company gave the blues about my bank statements, they couldn't take PDFs and were almost unwilling to work with me about something that they did wrongThey delete comments from their *** account because they get so many bad onesI paid for those items, I returned them, and I would like my money backI'm sick of this e-correspondence, you cannot reach an actual person at this company

I ordered a dress from Asos.com on 4/**/and have yet to receive my dress, response email, or even my refund There's no live person to contactI've sent multiple messages on their website requesting feedback about my order I've even logged onto *** and messaged their customer care page Still no response! I don't even want the dress at this point I just want my money back!

I ordered a jacket from asos.com on the *** of April and I was supposed to get it within daysHowever, it has been about days and I still haven't received my orderI have emailed them multiple times without any successI have not received anything back from them and I don't know what else I can do to either get my order or my refund backI would like to have the same jacket with the next day delivery or my money back please

Order number: ***,I was placed this order at ***.by *** may 2016.and don't received the package.the package maybe lost.I send many of email request refund to me.the customer tell me If I haven't received my order by *** June 2016.please get back in touch,and not tell me about the refund

WOULD NOT EVEN GIVE A STAR! I ordered $worth of clothing and paid for express day shippingI received my order on the 4th dayThe order was missing of the itemsI received only items and of those items were DAMAGEDI contacted ASOS immediately and had to beg to have the missing items be shipped to me immediately because I was going on a week vacationThe rep finally apologized and guaranteed that the items would be delivered to me days later (the day I was leaving for vacation)I asked for tracking and he said I would receive it by emailThe next day of course I still hadn't received tracking so I contacted ASOS yet again which I got an answer of the items have not been shipped yet and will not make it to you before you leave for vacationI asked to speak to a manager and the answer is they will contact you within hours and there is nothing else they were willing to do for meNow I am left with no time to go shopping for the vacationI will never shop here againThis was the most unprofessional experience

*** *** ** *** ** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** I filed a dispute with this company with my financial services and ASOS are avoiding meAlso, I no longer have the merchandise I returned it for a refund and they never gave me my refund, they are stating that they did but it is not reflected on my bank statementsThis company still have my money of $since August and it is now OctASOS has stated that they had received my return around Sept *** or so, but has not refunded me my money

I placed an order with ASOS (not my first) just a few days ago Today, I received an email with a link to track my package It has been "delivered" to an unspecified address in Massachusetts All that it says in the email is "Delivered Ship to address: Reading, MA, 01867" I live in Maryland and have only one address on my ASOS account, the same that I have always shipped my packages to I don't even want to begin with the back and forth that other customers have with this company when it comes to shipping issues

Order *** was placed *** and according to the web site, was sent on *** with 4-day shipping The company did not provide a tracking number, thus it is impossible to know where the package is, or even if it has been sent The company has suggested that I go to my local post office and ask it for help with tracking down the missing package--and when I informed them that my post office needs a reference point in order to assist, I was told that they could do so only with my shipping address Clearly, these people are clueless, which is odd, because looking at social media and this site--this is a common recurring issue for them
The only form of communication is via social media IM, and consists of one message per day at odd times of day The customer service representative I was communicating with, did not take responsibility for this, but instead put the onus on me, saying that I should ask my neighbors if they have received my parcel in error When I communicated that I wo

I ordered a bridesmaid's dress from ASOS and was sent the incorrect sizeI contacted them and was sent a replacement and was told that because I already paid the customs clearance fee that they would indicate on the paperwork that it was a replacement so that I wouldn't be charged againThey however did not do that and I was forced to pay the duties twice (dollars X2)When I contacted them they had NO CARE for this and basically implied it wasn't there problem/they could't do anything about customs (even though I called my customs and they stated if ASOS indicated it was a replacement they would have never charged but since they did not there is no proof and they will not release it without the duties being paid)When I finally received my replacement dress it was a COMPLETELY different dress (not even the one I ordered)Again when I contacted them, they did not care and told me that because they haven't received the items I returned yet(which they told me to use the least expensive shipping option) that they cannot send me another replacement and it could take atleast two weeks for them to receive and processEVEN THOUGH they are the ones that made the mistake TWICENow I am the only one in the bridal party that does not have a bridesmaid's dressIf I could give them zero stars I wouldNow I am being told that because they did not receive the first incorrect item (which I sent back with the least expensive postage option because ASOS told me too) that they cannot send me a replacement for the new WRONG dress that I was sent and that it could take a few weeks to for them to receive and process so I was told that if I do not want the dress going out of stock I should order the dress AGAIN and pay for it and wait for a refund when they receive the incorrect itemsThis is honestly the most ridiculous situation I have ever been in and the WORST customer service I have ever receivedAgain ASOS really deserves zero stars

ASOS has repeatedly sent me the wrong size for my order then tried to blame it on meThey keep passing me off to different customer service personal who say I ordered the wrong size, despite the fact that my receipt CLEARLY states that I ordered the right sizeI even provided screen shotsThey are a UK website, so I ordered a UK 32GThey keep sending me US 32FsThey referred me to their sizing guide, which didn't help their cause because it states "ASOS own brand bikini tops come in UK sizing, please see chart below for conversion to EU and US sizes"Therefore, if I order a 32G, I expect to receive a 32G, no matter where I liveEnd of storyI tried to refund and re-order as they suggested, but they STILL managed to send me the wrong sizeTWICE!
Yesterday, I asked to speak to a managerThey said they would have someone call me this morningStill waiting! Pretty sure they are blowing me offAll I want is to receive my order in the correct sizeTHAT'S ALLI don't understand why this has to be so difficult!!
If you are looking to receive your order exactly as you ordered it, I would NOT recommend doing business with this companyUpdate: Only after I started posting public reviews on *** did they finally call meThe guy one the phone was super rude and condescending, saying I was wrong because I lived in AmericaWhat it came down to is they didn't have the size that was advertised as I had ordered, so they figured they'd just send me a smaller size insteadNope!