Asos.com

Asos is an online clothing company I have purchased from beforeThis time around I have been highly disappointedI placed an order a few weeks ago for over $and to my surprise, I received an incomplete packageI reached out to the company and no one seems to answerWe're in 2018, no customer should wait business days for the response of a mistake given from their endIf my package was incomplete, this is something that should be resolved right away and if you can't handle the volume as a company then you shouldn't be up and runningThere are hundreds of negative reviews online on the same issues I am havingit's truly disappointing for any customer to have to go through such experiences

I ordered a dress days ago for a gift and today received a totally different itemThe company is now out of stock of the item I ordered and I have no giftAll they are offering for this mistake is for me to go out of my way to return the item in order to get a refund for the dress I never receivedThe customer service was difficult to reach and unhelpfulI will not be ordering from this company again

I don't even know where to beginI set up an account with them on 6/30/when placing my orderAn account was NEVER createdSo I had no order number or confirmationA week goes by and I receive the itemsI decide to mail some back for a refund totaling $It has been business days and NO RESPONSEI tried doing an online chat with "Connor" and he said he cannot help me because my info does not match his recordsLOL! What records? You guys don't even have record of my ORDERSo I have zero updates or information on the return or refundUSPS did not give me a tracking number so that has been funI literally gave ASOS my confirmation order number that is on this invoice and they could not tell me where it is because of "PRIVACY" reasonsAbsolute jokeThey purposely DRAG things out so the days lapses and you won't get your refundThey can just claim they never received it or some bullstDO NOT SHOP HERE

It will be a short review - I ordered Armani watches, T-shirt and shower gelSurprisingly, i've got only T-shirt and shower gel, contacted support - BANNED ACCOUNT EVEN IF I HAVE A VIDEO PROOF OF UNPACKAGE! BEWARE OF SCAMMERS, DON'T MAKE MY MISTAKE!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I am a regular ASOS customerI recently purchased two suitsNeither fit properly, and I immediately returned both using the company's return method (I included the return note with their tracking and used their shipping label via the ***)The items were returned on separate days and shipped via the postal service as indicated on the noteIn both cases a postal worker accepted the items as ready to ship
It has been three weeks, and ASOS never issued me a refund and now refuses to, claiming that I must provide tracking numbers on the return (I don't have them- I used their system)I believe that ASOS did not correctly track my returns and now is withholding my refund, which other customers have also indicated is a regular practice

I placed an order and half of it was missing, made several attempts to contact ASOS via email and twitter with no responseWas not credited for the missing items and I do not know if the items or backordered or in transitI would like to know and or received a refund for the missing items

I ordered a dress online at Asos.com which was supposed to be here on May ***It never arrivedVia email I contacted Asos and told them that the item never arrived on the ***They told me to wait until the *** just incase it arrivesI waited until the ** ** and contacted them againI was told that a refund would be processed but they only refunded me $out of the total $I contacted them again asking why and they said that they were shipping out another dress to meI told them I do not want another dress because the first one never arrivedThey still have not refunded me or replied to my emailsThey do not have a US contact number

Purchased my item on 5.**and was to receive the delivery by 5.**It's now 6.*and item has not been receivedASOS has done nothing to provide me with any information regarding the packageThey continue to give me the run-aroundI've asked for a refund and they refuse to address my requestTheir *** page is over inundated with complaints from customers stating they have not received their deliveries or refunds they have requested

This is the worst online clothing company I made my first purchase yesterday accidentally put the incorrect code in payment system, promptly noticed my error and contacted customer service and asked them to correct the errorI was told my only option was to cancel my order and repurchase which would lock up my money 2xI then requested a call back from a manager because you would think a manager with any sense would want existing customers to be happy Wrong, the "escalation" person told me that their was nothing they could do to help me Moreover, the customer service is rude I was planning to make additional purchases after I received my initial order At this point, I will not purchase another item from ASOS based on the absolutely deplorable customer service I noticed the company said they were trying to resolve other matters, but conveniently cannot confirm the customer Well, my call reference number is ***

I ordered one small item - bralette I was planning to buy more but decided to test it first with one small item They charged my account, sent me notifications and tracking number and then one day before it was to be delivered, I received notification that it was in Redmond, WA (should of gone to Issaquah, WA) and that's where the tracking stopped Emailed ASOS Received back the standard, "we have received your email", sent more emails, each time being told it was being worked on A month a half later, it is still not resolved I posted on their ** page, received comments back from others in same situation, to which ASOS responded stop or we will block you Only after going to their ** page and posting negative (but true) comments did *** call me and tell me I had to resolve it with ASOS I emailed their CEO off website; no response

I made a purchase on 4/*/(Order #***) ; the order was received on 4/**/
On 5/*/I placed my return package in a USPS mail receptacle of two items (item #'s and 641182) for returnThe items were unworn, unwashed, tags still attached and inside their original packaging; included in the package was the required return slip identifying the items per their instructionsASOS has refused this return and not provided a refund, even though I have 100% satisfied the return policy conditions

On September ***, I sent my item back to ASOS using the pre printed return label that they included in my original packageSince I already had my return label, I do not have any proof of postage/tracking number because I just dropped it in my mailboxOn October ***, I received an email from the ASOS Customer Care Team notifying that they received my item but that it could take up to business days receive my refundI have been patiently waiting but still have not received my refundI have tried to reach out to them to resolve this issue via chat, Facebook messenger, and email but after the representative asks for my order number, I never hear back and they disconnect from the conversation

First of all: the items are nothing like what they appeared to be on the websiteHorrid quality, worse than *** **Second, they don't warn you that you may have to pay $30+ CAD in dutiesSo that was a shockThird, if you want to return your sy quality product to get your money back, and hopefully be able to apply to the Canadian Government for a duties refund, they want to charge you for returnWhat a jokeI was told my returns would be freeDo not waste your time or money on this companyThe prices look cheap until you get dinged on duties/returnsHorrible, should not even be in business

I received the wrong item in an order I completedI was told to return the wrong item and I would get a refund for the item I orderedI returned the item and then I was told I would no longer receive a refund because my original order contained a coupon codeSo I paid for an item that I didn't ever receive and I didn't get to keep the wrong item they sent meI have been in contact with them for over a month and they best they can offer me is a $coupon off code if I spend $So even though I returned the item in a timely fashion and was told I would get a refund, they want me to spend more money on their website

I ordered a pair of black shoes for my mother's birthdayI spent hours looking for shoes that I figured she would likeMy order was placed with four day shipping delivery of 7-*-It is now 7-**-and the shoes have still not been deliveredThis company doesn't have a customer service phone number to contactThe customer service staff did not respond to my e-mail after I confirmed my address with herI finally was able to get through to a Natalia on Live Chat who informed me there was an issue with my order leaving the warehouseI was e-mailed three times by ASOS.com but not once was I ever informed that there was an issue with my orderI'm incredibly sad at the lack of communication as a first time buyer from this companyOn top of it, Natalia offered no remedy other than she was not the appropriate department to discuss the matter with and that the appropriate people would contact me in two daysMy mother's birthday is in two daysI would like a refund of my purchase and

I am so upset with ASOSI have come to terms that I would never order from ASOS againNumber one we are in a world where we should be able to verbal speak with customer services representativesI ordered two pair of sneakers from ASOSBoth were suppose to be a size US instead I received a US size in both how could that mistake happen on both pairs I am completely unsureI reached out to ASOS representatives for the last days to rectify the situationEach customer care rep continues to tell me that my information does not match with my order number or emailI keep explaining I do not understand how that is possible as I only have one email addressASOS did not think my information did not match when they deducted the money from my bank accountI provided my full name, order number, birth date, address, email, and everything under the sun to prove I am the person who ordered the itemsI took pictures and submitted the pictures of the incorrect items as well as my or

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Hello,
I recently received an
email from the business stating that they will refund me $In the original complaint I stated they owed me $for the third shoe because the total purchase for the three pairs of shoes was $and they had only refunded me $for two pairs of shoesHowever, after further review from their email and my receipt, $of the $that I was originally requesting was spent on shipping for when I purchased the shoes and the third shoe really only cost $Therefore they are correct in looking to refund me $as oppose to $(that was my mistake) and now I am awaiting to see the refund appear in my accountOnce they have done so, I will be satisfied with the resolution.
Thank You,
** ***
Sincerely,
** ***

They keep addiding coupon codes and then not honoring them saying it’s a mistake You cannot speak to a human for any assistance

The customer placed an order on ASOS.com, however did not receive their order within their desired timeframeThe ASOS Customer Care team have
issued a full refund on the *** September, as requested by the customerThis matter is now closed