Asos.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This isn't fairbecause of their error, I am being punishedI am being scammed by this website and get no refundJust refund me and this is dropped In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I ordered a dress on 11/ [redacted] for an event on 12/*, the dress was scheduled to arrive on for before 12/*I inquired about the delivery after it was a couple days lateThey said that there was nothing they could do until after the ***I told them that I didn't need the dress then and I would like a refund which they deniedSo I waited until today (12/**) to contact them since the dress still has not arrived and they are now giving me the run around about a refundThey refuse to give me a contact phone number so that I can speak to someone directlyThere is interest being charged on my cc for this purchase and they are holding my moneyI have a transcript of the chat conversationThe tracking still says processing and they continue to hold my money without my consent for a product that has not arrived in almost a monthPlease help

Alma Meza at **/08/05: I’ve contacted you THREE times now about this order and NOTHING has been resolvedMy last email to customer service hasn’t even been addressedI’m so extremely disappointedThis has been a horrible experience! Gnatta Automated at 30/08/05: Hi, you're through to ASOS - thanks for letting me know your detailsI'm just going to check this info for you Your chat reference is Luke at 30/08/05: You're now chatting to Luke Kevin at 30/08/05: You're now chatting to Kevin Kevin at 30/08/05: Hi there, thanks for getting in touch today Kevin at 30/08/05: I'm sorry to hear you are not happy with the service you have received Alma, how can I help you today? Alma Meza at 30/08/05: “My package has been in Compton, CA since 8/I was just informed by DHL that they sent it to USPS but have no further scan to indicate receipt by USPSBasically my package is lost/in limbo and I am beyond upset

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The item never arrived at all! Not "within my timeframe"When they correctly state the issue I will close the case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I ordered several items from ASOS on November **, When the delivery date passed, December ***, I contacted the company to inquire about my packageI was told I needed to wait until after December [redacted] for deliveryOn December [redacted] I contacted the company again and was told that my inquiry would be transferred to a "specialist team" which would email me within days with an updateI asked to speak with a manager, Emma rudely informed me that someone would call within hoursI then asked for a refund and was told me request would be processed in daysThis company is a jokeThey don't have a call center because they obviously have a history of mismanagement and wouldn't be able to handle the constant influx of angry customersTheir live chat agents are useless, only regurgitating canned responses that would be better delivered by a robot

On 616, I saw that the high neck black dress went on sale for $and I sent an email to customer service on that day asking if they can do a price adjustment since the item went on saleI received an email response from ASOS Customer Care Rep., Corey 'we have different promotions running at different times, and our prices do sometimes changeAs you've already placed your order, I'm unable to amend it.' I then responded 'I understand that I already placed my orderAll I was asking for was a price adjustment from the order I already placed, since one of the items I ordered is now on sale, which is a $difference Most companies try to keep customers and keep them satisfied by happily doing a price adjustment once an ordered product goes on sale in a nominal period of timeI can't believe ASOS is so head strung on $ This was my very first time ordering from ASOS and it

I made a purchase using Asos.com's IOS applicationThey were offering 15% off using a promo code, so I placed an order on their app with the codeThe next day when I checked my email, I noticed that the discount hadn't been applied to my order at checkoutI contacted the site several times, and was told by a rep (Keji) that my discount would be refundedThe next day, another rep (Kathryn) contacted me and told me they would not honor the discount after allSince I thought I was getting the refund, I opened my items and removed all packaging so now I am not eligible for a return Since the problem was with their app, why am I not receiving a refund for my order?

I ordered an item that clearly states “two piece” not “it can be a two piece if you want”ASOS sent me a different product code than what I ordered and still has not been forthcoming with their mistake and insists that “ASOS Design tailored satin contrast blazer two-piece” means the same thing as “ASOS Design tailored satin contrast blazer co ordinate.” I returned the wrong item and i’m waiting for a full refund Until then, I need ASOS to acknowledge that they sent me the wrong item and that the listing for the product I ordered is inaccurate and misleading

On Dec ***, I ordered $in products have not received anything this was supposed to be a Christmas gift that is now off the table and they took $from meTracking shows packaged was delivered but I did not receive anything and no signature was requiredI would think its standard practice to require signatures on orders of this valueI have reached out to the ASOS Customer Care Team multiple times and have heard nothing back ORDER NO.: [redacted]

issues I placed order [redacted] ($250) on Sept***It arrived to me on Sept***I tried all the items on- they were all very small except for I packaged the entire order (except for the dress that fit) and dropped it off same day Sept***I used the return label that was provided on my original package for the returnIt has now been over days and still no wordI followed up with them and keep receiving the canned responses that make no actual senseI want to know where my refund is? I have emailed them the past days and the continue to say they are looking into it I placed order [redacted] ($324) on Sept [redacted] The tracking said it was delivered to me on Wednesday Sept [redacted] When I got home- there was no package in my mail or inside at my doorI immediately contacted ASOS and they replied with canned responses that made no sense AGAINI told them that I spoke with the carrier and she explained how no one was home so she walked up the neighbors step

I returned two orders about two weeks ago, requesting a refundASOS supposedly provides no-hassle free shipping AND returnsYou’d think this is a great perk for the customer, however, their return procedures are flawedCustomers should bewareI waited the days before reaching out about my return as ASOS says returns take up to business daysWhen I received my packages they included return labels and instructions for making the returnTheir marketing on their website and return instructions within the shipments tote a hassle free processYou’re simply supposed to remove the original shipment label on the package, replace it with the prepaid return label (paid and provided by ASOS) and then either leave it for your mail carrier or drop it in your local neighborhood mailbox bin for [redacted] to pick upI did exactly as the instructions saidWhen I contacted ASOS regarding my return orders they asked for “proof of postage” and said it was the responsibility of the customer to add tracking to the return package and also “insure the items” that are being returnedThese steps are NOT included in their return instructionsWhen asked what is “proof of postage”, I didn’t receive a concrete answerAfter telling them that the return instructions DO NOT mention these additional steps, they resent me an email with the same script, repeating that I need to provide proof of postage and until I do that there is nothing they can doI then asked them why they wouldn’t know the tracking information for the return label that THEY providedThey then sent me an email saying they looked up the tracking for they return labels they provided and said it came back as “invalid”SO THE TRACKING NUMBER FOR THE RETURN POSTAGE ASOS PROVIDED IS INVALID?? AND SOMEHOW THAT IS MY RESPONSIBILITY AND FAULT?? They also looked this up for only one of the package orders I returnedSo in a subsequent email I asked them to track the other second packageThe “tracking number” that was assigned turned out to be the SAME as the other package they “supposedly” looked up: [redacted] ASOS are fraudsTo end, the last email I received from them condescendingly advised the following “I can suggest contacting the carrier you returned your items with and asking for proof of postage or a tracking number”HOW AM I SUPPOSED TO DO THIS? GO TO THE POST OFFICE AND ASK FOR PROOF OF POSTAGE FOR PACKAGES THAT ARE NO LONGER IN MY POSESSION AND HAVE BEEN MAILED WEEKS AGO?? ASOS is a joke, and they do not care about their customersI have scrolled through several customer review sites including this one, and this issue with refunds and returns goes back for YEARSWhy haven’t they updated their return instructions on the slip included in packages stating that customers should add tracking AND insure their items? Its because if they did, the return wouldn’t be considered freeInstead they place blame on the customer on the backend and refuse to honor returnsSave yourself the stress and moneyDo not purchase goods through ASOSI'll be submitting this review on others sitesHopefully it helps others who review businesses before giving them their moneyI will from now on

I placed an order for two items from ASOS on [redacted] July and received them on ** JulyThey were in good condition, however I chose to return one of the itemsI registered my refund on asos.com on [redacted] July, and received a PDF UPS return labelI returned the item via UPS drop box on [redacted] August, and per ups.com the item was received by ASOS on * AugustToday is [redacted] August and I still have not received my refund I have corresponded with ASOS "customer service" via email several times, and the best summary of what they do when you have a problem is: They stall First, a different person contacted me each time, and in a different email trackSecond, they stated they did not receive the return package, although clearly they didI received a communication from a Daniel that I've now passed this onto our specialist team to look into - we'll be in touch in the next days with an update for you." Twelve days is a fairly lengthy time frame in today's digital world; I had se

This past Sunday, I ordered items (order # [redacted] ) from [redacted] I planned to wear and gift most of the items on my month-long trip (I flew out Wednesday) I paid an additional $for 2-day shipping On Tuesday, when I picked up my ASOS package, I noticed that the bag was large, but its volume was lowAlso, the package had been opened, then re-taped with clear masking tapeI opened the bag and found four items onlyI immediately called ASOS customer service and asked the ASOS representative if my order was split into multiple shipmentsShe said no - she only saw one tracking number for my orderI asked if she could replace the missing items and ship them Next-Day so I could take them with me on my tripShe said ASOS could not ship the replacement items that fastShe apologized and offered me a refund of the missing itemsI was disappointed, but accepted Wednesday morning, I received an ASOS email that stated, “After an assessment of your account, we've

For my orders on this e-mail [redacted] , for some reason they cancelled them all and blocked my account after I had a successful orderWithout any explanation they won't process any other orders under my nameI even tried to order again, and they cancelled itI sent proof it was me and everythingI am unsure of what is going on but I would like to make purchases, I love this website

Addressing this form of complaint to the President of Asos online retailer Nick R [redacted] I’ve been a consumer with the company for serval years, and had a few mishapsI have spent over eight thousand dollars with this companyAs you may know, we live in a time where citizens are not so innocentThe times of our neighbors or delivery carries handling packages with integrity is overIn America millions of consumers order items online and are subjected to other citizens taking products that don’t belong to them In the past I’ve had some packages stolen from my home and I requested Asos to have the carrier sign for itI even shipped it to another location in a gated community to think it would be safeI’m an active consumer that purchase items online, because I am too busy to shop in-storeIn which I should take the time to ship in-store, because this would have never happened On July [redacted] I and Christopher M [redacted] purchased over $of apparel items from the online

On I placed an order for beanie hats for Xmas.A charge of $was posted for the order.I never received a confirmation for the order and I contacted them by email(NO PHONE # Available!) They were never able to find my order after several attempts by email.I NEVER RECEIVED ANY MERCHANDISE FOR XMAS! Contacted my credit card company to open a dispute claim

ASOS.com was unable to process the customer's refund due to their returned goods not being received back at the ASOS warehouseThe ASOS Customer Care team has contacted the customer to advise that ASOS have now refunded the customer, as per their requestThe customer has also been provided a small gesture of goodwill, and the matter is now closed

The customer did not receive their desired goodsThe customer had raised a [redacted] dispute and has been fully refunded for their order and shipping costs on Thursday [redacted] NovemberWe would note that the customer did not follow ASOS’ internal resolution process or exhaust the ASOS’ complaint handling process prior to referring the dispute on the Revdex.com platform

The ASOS Customer Care team has contacted the customer once again to assist her with her initial request The customer has confirmed that the matter is now resolved