Asos.com

The customer made an order for goods on ASOS.com The customer later contacted the ASOS Customer Care team to request that a discount code she received from ASOS after placing her original order, be redeemed against her original order Under the terms and conditions of ASOS discount codes, discount codes cannot be applied to orders that have already been placed, and the customer had up to minutes to cancel the original order, if it was no longer wanted at the original priceHowever, the ASOS Customer Care team will offer the customer a small goodwill gesture in order to resolve the matter

I ordered items on 8/ [redacted] with a guaranteed delivery date of Thursday, August **The package was not delivered by the date and the tracking information stated that it arrived in the US and needed to clear customsThis was as of 8/**, and to date, the tracking status remains stuck in the same status since that dateI contacted customer service on 8/ [redacted] letting them know I didn't receive my itemsThey told me they were checking with ***Two days later, I heard nothing from ASOS customer service, so I emailed them againI was told by ASOS customer service on 8/ [redacted] that ASOS spoke with [redacted] and that the package will be delivered within hoursI did not receive the packageI emailed ASOS again stating I didn't receive it and the tracking is stuck in the same status and on 8/ [redacted] I received an email saying they referred it to their package investigation team and it would be another working days to get back to meI was shocked as I thought they were investigating this lost package since

The customer placed an order for goods on ASOS.com, however did not receive the goods within the designated delivery timeframeWith the help of the ASOS Customer Care team, the customer has been issued with a full refund for the order, as per the customer’srequestThe customer has also been provided a small goodwill gesture, and the matter is now closed

I ordered a package Nov [redacted] with delivery date Dec *I have been trying to get in touch with customer service since Dec [redacted] to find my packageI finally got a reply Dec [redacted] that my package will not arrive until at least Dec ***ASOS has also informed me that I am not able to get a refund until my package arrives and I ship it back to the warehouse

I ordered a dress 9/*/and paid for day shippingIt is now 9/ [redacted] and I have yet to receive my packageWhenever I contact asos they say to check back later and never offer a solutionI'm at the point where I no longer want to do business with them in the futureI no longer need the dress since it was for an event on the ***But would like a full refund for the item purchased

I ordered pairs of shoes from this websiteI received one pair before the expected delivery date, but both pairs of shoes were on the receipt sent with the return labelWaited and waited only to never receive the other pair that I was charged forI contacted customer service and was given the run around and never was sent an email by their "specialist" to resolve the problem, like I was told I wouldI believe they have indeed scammed me like I unfortunately just found that they have done many others

I bought 477.50$ worth of clothing from Asos.com on May ***I returned aprox295$ worth of clothing to Asos, I took it to the *** on May ***The tracking information states that they received said order Wednesday, 05/**/at 7:A.MI have yet to have been issued a refundI contacted Asos (they are extremely slow to get back to me) and they seem to know nothing about my return (yet I did receive an automated message stating that my refund would be issued soon)This does not put me at easeI want to know where my refund is
ASOS makes communication really difficultThey state that they have 24/costumer service as well as a Help ChatThe help chat is never in service and they take forever for respond to emailsIt's also- always a different person who knows nothing about my issue responding

I orders items from ASOS on 11/**/The items were to be shipped out 11/**/The first issue I had was they utilized a recycled *** numbers so the information of the *** tracking site was mixed up as the item was said to have been delivered "7/**/17"I paid additionally for day shippingI didn't receive my itemsI contacted ASOS on 12/*/and was told that they were able to locate the item*** stated the box was empty and contents were missing and would not delivery the itemsASOS told me to wait till 12/*/as they spoke to shipper and had cleared up the confusionOn 12/*/17, not items received, I contacted them and was told to wait till 12/**/That's over weeks and I had an event scheduled for 12/*/

I purchased products from ASOS website on 10/*/and was guaranteed delivery by 10/**/I never received the products and when I contacted *** I was told the package was missing information and it would be returned to senderI then contacted ASOS to issue a refund, and was told I had to wait for the package to be received*** says the packed was returned to sender on 10/**/I then contacted ASOS again on 10/**/to ask on the status of a refundI was told that I had to wait potentially until 11/**/for it to be issuedI read the refund policy on 10/**/and contacted ASOS in 10/**/to draw attention to their policy stated a refund will be issued within hours of the return being receivedI was then told they had not received the package, even though customer service confirmed it was received on 10/**/Now they are passing my issue to have someone “investigate” the location which takes hoursI am displeased with their service and attempt to keep my money with m

I placed an order on October *, 2016, in the amount of $327.31, to be shipped via 4-day shippingThe order never arrived, and the package tracking information clearly shows that the package has been lost by the carrierASOS has refused my request for a refund on the order

ASOS subscribed me to print magazines (Allure, etc) that arrived to work and got me in troubleIt seriously violates privacy and it's just unethical marketing tactics to increase their revenue line at the stake of their customersI will never shop there again and I recommend that you don't either

I have contacted the company times via email and have not heard backThe problems with the clothing were ill fitted and one item was brokenI have requested how I can return the items through their website, with no information back to meThe website states I only have days to request a refund number

I purchased an item on October *** that was supposed to be delivered to my address on October *** The package DID NOT arrive, I contacted ASOS.com's customer care via chat, there was no listed phone numbers, I was told to wait till October ***, because it was an international orderASOS.com's website also mentioned tracking would be available upon the order of my package and to no avail there was no tracking and apparently they could not locate where my order wasI reached out to them asking for a full return and they mentioned that they would reach back to me in hoursNo one ever reached out to me, at allSo I did not get my item on the day of my wedding I asked for an immediate refund they said check with you local post office, the item was not there! I have none of the items I ordered and have been robbed of moneyTo all those who read this site, I was wished I did before placing my orderI have been robbed

I ordered a few things from ASOS which proceeded to take a month to get delivered to meThen upon receiving my parcel, two of the items did not fit at all so I promptly returned them within the week ( as I know how slow ASOS can tend to be )It has now been over a month and they have not refunded me on the two items I sent backI have been getting extremely slow responses from their support team and was last told I had to wait for their "investigations" team to look into my caseThose have now passed and I have not heard a thing from ASOSI have had problems in the past withthem but wanted to give them a third chanceI am now feeling regretful and as though I'll never shop with them againIt is not worth my time

Asos was having a promotion and the items applied in my bag but when I checked out were removedI immediately contacted them in which you have minutes on express and on standardYou wait forever to even be contacted with someone and then they reply every mins or soVery unsatisfied! I spend over 1,with them regularly never again!!!!

Merchandise was supposed to be delivered on or before December **, I have not received the merchandise until nowI have followed up with emailing customer service on December **, but have not received any response until nowThere is absolutely no communication

I returned two items over a month ago and I have still not been refunded I have been in communication with their customer service department and they just keep giving me the run around They say it’s with their specialist team and they are looking into it Will not offer me any other information on when I will get my money back

I ordered some items on Black Friday 11/**/and spent over $I was told that my delivery would arrive 12/*/It is now 12/**/and no word on my orderI have reached out to Asos times and every time they state “we will work on it and get back with you in days.” It has been almost a month since my order with no sign of any issue being resolvedThey have terrible customer service and no urgency to help youI ordered these products over a month in advanced for an eventAnd when I told Asos I would need a refund if my packages are lost so I can purchase another outfit they’re response was “someone will get back with you in days.” I haven’t been able to speak with someone on the phone or file a complaint through ASOS.com

I was told that I would be refunded because of the items were out of stock They sent me items that I refused when it was sent to me I returned to sender I requested a refund instead of the merchandise I checked in with asos and the told me they only refunded I am requesting my remaining refund of $be issued to my account

I placed an order for two items from ASOS on ** July and received them on ** JulyThey were in good condition, however I chose to return one of the itemsI registered my refund on asos.com on ** July, and received a PDF UPS return labelI returned the item via UPS drop box on * August, and per ups.com the item was received by ASOS on * AugustToday is ** August and I still have not received my refund
I have corresponded with ASOS "customer service" via email several times, and the best summary of what they do when you have a problem is: They stall
First, a different person contacted me each time, and in a different email trackSecond, they stated they did not receive the return package, although clearly they didI received a communication from a Daniel that I've now passed this onto our specialist team to look into - we'll be in touch in the next days with an update for you." Twelve days is a fairly lengthy time frame in today's digital world; I had se