Asos.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I've had the hardest time getting ahold of their customer service team and even more in order for me to do so I have to join social media to even speak with someoneI have no desire to use [redacted] nor [redacted] for my personal life and most certainly not for my personal purchases, that was oneThere's no customer service phone line so you're forced to use an online chat system, literally the worstIn the past month I've ordered at least $worth of clothing and haven't received half of itMy package was supposed to be here on the [redacted] and nothing showedI contacted them online via [redacted] and was basically told to shut up an wait until the [redacted] and if nothing arrived then they would see what they could doI informed them nothing showed and was told to wait another days for their team to get back to me, I as a paying customer should not have to wait this long for information on something I paid for and I shouldn't be told to keep waiting when I'm the paying customerI have ne

I placed an order for $from AsosI have ordered from them many times in the pastI have paid $for year-long express shipping for the second year in a row nowThat being said, I received a notification that my item could not be delivered from [redacted] and to schedule a redeliveryWhen I attempted to do this, the status was then showing as "delivered." There is a lobby area of my building where there are many packages, and the package was not here, nor was it at my door, nor was it received by my roommatesWhen I reached out to [redacted] multiple times, they told me that the driver could not initially get into the building, but was let in as someone was exiting, and delivered the package to a common areaIt is nowhere to be found, and I have received packages from [redacted] since then with absolutely no difficultyThere are packages in the common area every day, none of which are my orderThey told me to contact ASOSUpon doing so, customer service agent Tisharne told me that I sign

I placed an order on I paid for day shipping and was expecting my package on I gave it a few days when I didn't receive it and started contacting their customer service deptThe thing that is unsettling is that they are not able to provide me a tracking number and they keep telling me it's on its way I placed this order days ago, it should have been here by nowThey need to provide a better answer than its on its way

ASOS is refusing to refund me for my return of a $order consisting of a black Monki women's coatI sent my return out following the directions provided by the company on November **, They are refusing to give me a refund and will not let me speak to a manager or supervisorI've talked to three different representativesASOS is demanding a tracking number when the return instructions inside the bag tell you to put the return in a dropbox or mailbox, which does not give you a tracking numberI've been a customer with ASOS for over three years with no complaints until nowTheir customer service is a joke Their response to my claim about not having a tracking number after following the companies return instructions were that I should have anticipated needing a tracking number and I should have disregarded the company's instructions in order to get oneAbsolutly rediculouse

I received the wrong package, and when I contacted customer service via chat the rep, Nadim, would not issue me a refund, I asked to speak to a manager and he refusedI said I want my money back right away and I will send back the incorrect items even though it is an inconvenience to me to go to ***They stated no I cannot have my money back until they process my return packageThey kept arguing back and forth and at times completely ignoring meI want my money back, and now the item I ordered is sold out so I cannot even get it anywhereThe so called manager is [redacted] ***

The customer placed an order with ASOS.comThe parcel was not received within the customer’s desired time-frameWith the help of the ASOS Customer Care team, the customer has been refunded in fullThis matter is now closed

The customer placed an order with ASOS.com, however the products did not arrive within the customer's desired timeframeWith the help of the ASOS Customer Care team, the customer has been refunded in full for the order placedThis matter is now closed

It has been over a week since I was told that I would receive a "final answer" from the courier regarding my ASOS order - [redacted] I have yet to receive an update on the status of my order, and I initially reached out for assistance on June ***, -- almost days after the order was shippedSo far, there has been no progress made toward finding an acceptable resolution, and payment for the items has already been received by ASOS My order was supposed to have been shipped on 516, and I have not received anything in my mailFurthermore, the tracking still says it's "in process" on June ***, which clearly, by this time, the package has been lost and obviously not in my possession I have repeatedly requested a refund, but have not been granted such -- only that I should wait a few more days until they receive a response or update from the courierHowever, this response was given to me twice

On February **, 2016, I wrote to ASOS (Query: [redacted] ) wanting to know what had happened to my Order # [redacted] that had not arrived long after it’s stated delivery date of January **Within a few hours, Lucy at Asos replied with an email asking me to confirm my address and to ensure that no neighbors, or the post office had it, and/or that it wasn’t hiddenI replied that my address was correct and that no one else had my package ASOS replied on February [redacted] with the following email: “I can 100% put something in place for you for the refund on this order - It can take 24-hours for a response for acceptance but we will be in touch with you soon Holly, ASOS Customer Care” No refund was madeInstead, hours later, on February ***, ASOS emailed, “ [redacted]

company refused a refund for lost merchandisethen promised one would be provided by there has been no refund and every time I try to contact them I get disconnected from their chat service or no response

Hello, Order# [redacted] I contact ASOS due to the problem i'm facing with your shipping serviceI placed an ordered from November ***, was promised to delivery by [redacted] which days (even its 4-day delivery as website stated)On November ***, days before i'm heading for Alaska trip to visit my family, so I bough new clothes and a leather jacket to keep me warmUnfortunatly, I have not recieved any package, the tracking system is very difficult to use because i'm not very similar to itBut as promised by ASOS by delivery day, I do not recieve any package from anybodyI did check mailbox, porch, backyard even of my friendly neighbor that they always willing to accept my package but there is nothingI'm getting little bit of worry since it's not a small amount of money especially i'm a student on last year of collegeAs now, I have to go to local shopping mall and buy stuffs that I need for a trip which I ran out double amount of pending, i'm totally disappointed and dont know

I am very dissatisfied with the service that ASOS provides in regards to returns I had received my order just fine as I paid for expedited shippingNone of the dresses I had ordered worked out so I decided to use the shipping label provided with my orderThe shipping label is a [redacted] labelI go ahead and affix it to my return to then drop off at *** After a day or so of dropping it off I try to look up the status of my returnAfter reading online that [redacted] labels will need a verified receipt of drop off I started to worry as this information was not stated in the paperwork I received in my order I then contacted online customer service, and chatted with a tech in regards to my orderI asked if there was a way to track the tracking number of the label I had received in my orderThe tech replied that the tracking numbers provided in orders are not kept record of and that the only way to receive a refund of the order does not return back to the warehouse was if I had

I placed an order totaling $CAD on June [redacted] of this yearI was told that I would be given a tracking number and that my item would arrive on or before July ***It did not arrive on time, so I contacted ASOS customer support via Facebook, which seems to be their only way of communication with customers as they have no phone number...odd for such a large companyThey told me that somebody is working on resolving the issue and to wait until July [redacted] for my package to arriveIt is now the [redacted] and there is still no sign of my orderI have checked with neighbours and the local post office and no one has seemed to receive anythingCutomer service has been no help whatsoever and has been running me around in circles for almost weeks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In typical ASOS fashion, they offered a "goodwill gesture" and then never followed throughInstead, they closed our email string and did not provide the gift certificate offered.This complaint is not closedASOS way of doing business is unacceptable and needs to be addressed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I placed an order with this company on for second day deliveryMt order never shipped yet they charged me for $I have been in contact thru email and chat and they never sent me a refundThey still owe me my funds and they refuse to helpVery rude, not helpful, they refuse to help, I have records of everythingI just want my refund backI never received the order, the order was not even shipped to me per the chat info I got from them, why would they not refund me?

I sent them an item over weeks ago Since September [redacted] they've been telling me that a return has been issued I still haven't seen it They have no phone number and the name of the customer service rep is always different Everybody seems to have this problem with them ( [redacted] ) I don't have my item I sent it back I am returning the rest of the items from that order today and attempting to dispute the whole credit card charge

my account blockedFebruary ** order was made to the mailbox [redacted] Order number [redacted] Delivered was on time, but the package was opened, and obviously it was sealed with tapeThe order was missing one thing PS by Paul S [redacted] - Multicolor / S code [redacted] And I was put in the package additionally topI did not order, which is immediately reported asos and he thanked me and asked to return back and promised to return the postage for itAnd today blocked me and wrote that the more I can not make reservations as a result I have not received the ordered item and the postage for returnpozhalystva sort things out, my letters do not respond to ignore

When there’s a prepaid label, I always just remove all previous label and put on the new label and drop it in [redacted] binI don’t even know what the heck is “proof of postage”It’s been 3+ weeks and they still say they haven’t received my returnWTHI’ve done this so many times without trouble from ALL OTHER COMPANIESI don’t get how are they not able to track my PREPAID LABEL that’s was included IN MY ORDERWTH is PROOF OF POSTAGEI’m SOOOOO MAD nowBeen on “”CHATS”” now with NO helpWhen did service become so bad? I’ve been a customer even before they had the US websiteIt seems like they try to dupe us with this new “proof of postage” thing that I’ve never seen or known aboutHow are they not able to track the prepaid smart label that comes with the packageIt's because they don't really care about their customers so it's all the customer's fault that they have to track something that they are not aware ofWORST customer service ever