ArtNaturals

I ordered 4 bottles of hand sanitizer and 1 bottle of hand soap I received the soap, but not the hand sanitizer.
On 4/7, I placed order #*** for 4 bottles of hand sanitizer and 1 bottle of hand soap. I received the shipment email (#***) indicating all items shipped with UPS tracking. I received one small box yesterday that included only the hand soap. I immediately attempted to contact Art Naturals @ #*** and received a recording, due to the high extremely high volume of calls, they are not available to handle calls. I sent an email providing details of the missing hand sanitizer. I proceeded to look up this company's reviews, wishing I had done so prior to placing my order. I do not expect Art Naturals to reply to my email seeing the unresponsiveness to countless consumers. I would prefer to receive the hand sanitizer, however, based on the feedback I've read regarding the aloe gel, trusting this company with our health and safety is not recommended.

On 4/7, 2 orders for hand sanitizer in amount of $538.66. On 4/9 & 4/10 I received an email with a tracking. been charged, no products delivered to me
On 4/7/20, I put in 2 orders on the same day. 1st order *** (5 bottles - 1 gallon hand sanitizer) total $328.45. 2nd order# *** (4 bottles - 1 gallon hand sanitizer) total $210.21. Total amount of $538.66 that I was charged. On April 9th and April 10th, I received a confirmation for both orders with a tracking number. On the tracking, it states label was created. Till today, the tracking on both states the same "label created". There has been no update. I have been sending massive emails everyday since 4/13/20. No response. I contacted them via Facebook and instagram, email and tried calling their business.

Order was placed. Website says it ships w/in 48 hours. Shipping label created, but no further action. Numerous emails sent, no response
Order was placed 4/7/20 & website indicates orders in US ship within 48 hours. I rec'd email that my order had shipped on 4/9/20 & tracking # given; however, there is no tracking when I go into the UPS site. The only info is that a shipping label was created on 04/8/20 @ 1:52 am. This item has not progressed any further & it's been 8 days since the label was created. I have tried to call the number listed (XXX-XXX-XXXX) - there is a message that they are too busy to take calls, but to email. I have sent emails on 4/11/20, 4/13/20, & 4/14/20 inquiring about the order. No response has been rec'd. My concern is that if a shipping label was created & an email was sent that the item was shipped, it could be an oversight that the item has NOT shipped. If the item was actually shipped, there was be some type of update with UPS in the last 8 days. I cannot get anyone to respond to emails and this item was $59.99 which has already been taken out of my bank account.

I purchased this product 3 weeks ago never shipped out I tried five times emailing and calling no answer I want a Full refund they are a fraud.
I ordered 2 gallons of antibacterial 3 weeks ago they said it was in stock still hasn't shipped out I want a full refund

I placed an order on March 12 and received an immediate confirmation. No order has been received.
Order date: March XX XXXX
Company issued invoice same date.
Order number:***
Credit card shows company name as Virgin Air.
Company issued tracking Number:***

Despite repeated calls and emails on status company is not responding

Part of order never was delivered. Called several times and sent 6 emails. No response. Want a refund of $26.99.
I placed on order in March for hand sanitizer and a skin care trio pack. Hand sanitizer arrived as promised but the skin care pack never was delivered nor was it even mentioned in the packing slip when the hand sanitizer was delivered. I have called several times, phone is never answered. I have sent six emails, no response. So after over three weeks of no product and no response I am attempting to get a refund of $26.99 from this company. Order date March 24, 2020. Order # ***. Order included: Hand sanitizer SKU # ***. Amount $38.98.(This was delivered). Skin Care Trio, SKU# ***. Amount $26.99. (This was never delivered). Paid by debit card from our bank.

I PURCHASED THEIR PRODUCT AND NEVER RECEIVED IT
I PURCHASED THEIR HAND SANITIZER ANHS-SCFR-8-6 QUANTITY 1 *** ON 03/15/2020 BUT NEVER RECEIVED IT. THEY TOOK PAYMENT FROM MY ACCOUNT THRU PAY-PAL. THEY PROVIDED A TRACKING NUMBER *** BUT I WAS UNABLE TO FIND THIS WITH ANY CARRIER. THEIR VOICE RECORDER MESSAGE STATES THAT PURCHASES ON OR BEFORE 03/17/2020 WOULD BE SHIPPED OUT BY 03/25/2020 BUT I HAVE NOT RECEIVED ANYTHING. I REPEATEDLY ATTEMPTED TO CONTACT THEM BUT RECEIVED NO ANSWER. I DID RECEIVE A AUTOMATED RESPONSE ASKING FOR A REVIEW OF A PRODUCT THAT I NEVER RECEIVED. I HAVE SENT E-MAILS BECAUSE THEY DO NOT ACCEPT CALLS, REQUESTING EITHER THEY SEND THE PRODUCT OR REFUND MY MONEY. THE AMOUNT IS$60.20

Items paid for not received. Business does not reply to emails.
On March 15 I placed order # XXXXXXXXXX for a total of $54.98, which I paid.

It was to have shipped by March 25th but did not. I have contacted them twice by email and received no response and their phone line is unavailable for incoming messages.

This is a terrible fraudulent company .
They don't reply to my emails and provided me with a false sense of hope with a UPS tracking number and they don't even have the product . I bought hand sanitizer , 3 gallons of at $59.99 a piece . I want my refund. I placed orders since April 11th and April 13th 2020.
Nothing yet .

DO NOT BUY OR PURCHASE FROM THIS COMPANY.

A scam bussiness a rip off they say shipped but hasn't left their warehouse no way to communicate don't respond

Only 1 of 2 orders were fulfilled. 2nd order the label was printed but the product was not shipped. Art Naturals charged me for the phantom shipment not shipped. Phone calls, emails, messenger and Facebook follow up proved to be unsuccessful. Scam company. Checkout all the negative reviews on Facebook.

I ordered Hand sanitizer that was advertised has being shipped in 48 hours on 4/11/2020. My funds were removed from my account on 4/13/2020. The order has complete, but a shipping label was only created. I have called, phones not taking calls, emailed numerous times, no response, attempted through messenger, no response! I want a refund immediately!

Placed an order on March 12th with understanding product would be shipped on March 25th.
Paid $9.99 each for two 8 oz. bottles of hand sanitizer, plus $5.99 shipping. Artnaturals charged my credit card on March 12th, but never sent the product. Sent them four separate emails requesting info about the status of my order, but have not received an answer. Their customer service telephone automated message states that orders placed before March 17th will be shipped on March 25th. The same product is on sale at Target in 7 oz size for $3.99. This company is ripping people off.

purchase item never got the item email numerous time no response
ORDER NUMBER
XXXXXXXXXX
ORDER DATE
April 1, 2020 2:41:45 PM
Paid $49.99 .
Item according to the emails was shipped on the 8th of April check tracking number item was never received by UPS
Tracking number :

On April 6, 2019, I ordered product from Artnaturals website order number XXXXXXXXXXX.
The companies website advertised shipping of products inside the US within 48 hours. I paid $59.99 for the product with a credit card and was given order number XXXXXXXXXX. On April 9, I got an email saying my order was shipped. UPS says the order has a shipping label but has not been picked up from the shipper. I have attempted calls and emails but no response. If this is overloading the company they need to stop taking orders and refund moneys to those who want. At the very least respond to calls and emails.

I placed an online order on 4/7/20, the company said they would ship the order within 48 hours. The order still hasn't shipped and it is 4/15/20.
I placed an online order on 4/7/20 and at the time of ordering, the site very clearly and boldly listed on every page "ALL ORDERS SHIPPED WITHIN 48 HOURS OF ORDERING." That has since been removed from their website, but even my confirmation email states " REMINDER NOTE: USA AND CANADA
ALL ORDERS SHIP WITHIN 48 HOURS OF PURCHASE." Not only is this statement not true at all, it is now 4/15/20 and the tracking number still indicates only the shipping information has been received. Thus, the company STILL has not shipped my order after over a week. I am in need of what I ordered due to being a first responder in the midst of the COVID-19 crisis. I've emailed the company with no response back. I either want the company to deliver my order as soon as possible, or issue a refund.

Placed order on March 10, attempted several contacts, including today with no response. I want a refund since no delivery/response in over a month.
Placed order on March 10, for 2 pk of 8oz hand sanitizer. When no shipping confirmation was received on March 24, I called and they said to email, so I emailed. Received no response to that email so I emailed again April1, April 8, and April 15 with no response. The company has a voicemail stating that everything ordered before the March 16th is shipped but I have yet to receive a shipping confirmation, my product or a refund. The company has failed to respond to any of my inquires and at this time I just want my $25.97 refunded for the products I ordered and the company failed to ship.

Placed an order over a month ago that has not been fulfilled. Tried to contact business 3 times to get a status update, but they will not respond.
Placed an order on 3/12 for $49.24 (4 pack of hand sanitizer and one essential oil bottle). Received a 'shipment notification' on 3/31 with a tracking number, but it still says that the 'Shipment Ready for UPS' even 2 weeks later, with no updates listed since 3/17. Attempted to contact the business, but the mailbox says they are not taking calls at this time. Sent three emails asking for a status update on my order #XXXXXXXXXX, but have received no response.
I am starting to think that their business is a scam after reading other complaints. They claim to still have hand sanitizer in stock on their website and are probably still making money off of people trying to stay safe during COVID-19.

I have purchased 3 times from this company twice I used my company credit card
and twice my bank approved the sale but Art Naturals did not
The last time I use my personal credit card and they accepted the payment and IT CAME OUT OF MY ACCOUNT on their website it said the orders to the US would be sent within 48 hours my ORDER #XXXXXXXXXX and Invoice #XXXXXXXXXX
they do not answer the phone or answer the emails if they can't send it then let the customer know a date or they they cant fill the order and cancel it

Artnaturals sold me a product on April 7. On Friday the 10th they gave me UPS tracking number *** NO PACKAGE EVER SHIPPED
Artnaturals sold me a product on April 7. On Friday the 10th they gave me UPS tracking number *** NO PACKAGE EVER SHIPPED I feel they are selling product they dont have. There facebook page is 4 weeks old. The telephone number they give you to call gives you a pre recorded message and then hangs up on you. The telephone number I'm given through pay pal, they don't answer and the mail box is full. They are not responding to claims through pay pal or ebay or direct emails. THEY TOOK MY MONEY AND WONT REFUND. pEOPLE ARE QUESTIONING THE PRODUCT THAT HAS NO fda APPROVAL????