ArtNaturals

Fake, rip off, false claim to have "in-stock" and "ships within 48 hours of purchase".
I placed and order on 4/12/20 for a 6-pack hand sanitizer, order # XXXXXXXXXX. Their website mentions "in-stock" and "ships within 48 hours of purchase". They created a shipping label with tracking info *** and emailed me the next day. But my order never shipped. The tracking info is stuck at "Label Created". They charged my credit card already, even before shipping my order. This company is a rip-off. They are abusing people in need of hand sanitizers during this terrible covid-19 situation. They don't answer the phone calls, it goes it an automated recording. They don't reply back to my emails.

Ordered hand sanitizer for our essential ees on 3/10. The product was issued a tracki#r and was "shipped" 3/31. We have not rec. and no response.
We ordered hand sanitizer on 3/10. WE paid for expedited shipping. We received a notice it shipped on 3/31. There was a UPS shipping number issued; however, UPS does not show a pickup order and there is no tracking number. We have sent numerous emails with not response. We depended on this shipment to protect our employees. We now have 3 employees with coronavirus. I believe this is a scam. How can you not answer your phone or return email. Their email notice indicates to email them; however, they don't respond. We were charged close to $600 for this shipment. We are a small company and can't afford this.

HORRIBLE CUSTOMER SERVICE.Take our money, in-adequate customer service. Please see
https://www.facebook.com/artnaturalsUSA for many other complaints
HORRIBLE CUSTOMER SERVICE ! they take our money but don't provide decent enough customer service. (my order #XXXXXXXXXX) ordered on 4/3/2020/

I created an online account at Artnaturals store online. I next received promo code for 20 % off via email. I ordered online for a 1 gallon hand-sanitizer with promo code. At checkout the promo code took and adjusted my payment. After hit Send button, I received email confirmation that my order WAS CHARGED AT FULL PRICE. On same day,I tried to call your help number, NOBODY took call, they instructed me to email instead. I emailed on 4/3, 4/6. did that for 2 days. NO RESPONSE back and it has been 10 days. I disputed with AMEX to cancel my order.

My ask is : I would like to cancel order . However, I can keep the product but would like to receive my promo code discount for 20 %. If not, there is no need to ship out. please refund amount of 65.69$ (since no response from your store, I had to put a dispute w/ amex).

Please see
***

Many customers experience similar frustations. Please see comments at their facebook pages. Bad delivery shipments. Missing shipments. No responses...

I never received my hand sanitizer but my credit card was charged on 3/16/20. They emailed me a UPS tracking #, but UPS says they never got the item.
My order number is XXXXXXXXXX
I ordered a 2pk hand sanitizer from Art Naturals on 3/16/2020. They charged my credit card $28.44 the same day. I received an email from them on 3/20/2020 with a UPS Tracking # indicating delivery date of 3/22/2020. The package was never delivered and the tracking status has changed to "in transit". UPS states the item was never given to them for shipment. Art Naturals no longer accepts calls and several of my emails have bounced back as undeliverable. Today is 4/14/2020 and no order received as yet. I would like my money back if they have no interest in fulfilling my order. I do not appreciate lies and scammers!

I made an order through the site 1 month ago -- credit card charged. Received no confirmation. All attempts to contact the business have been ignored.
I placed an order with Art Naturals on March 21st and was informed that my desired items would ship on March 31st, accompanied by a shipping confirmation e-mail. My card was charged upon placing the order. To this date I have neither received an e-mail confirmation nor a shipment with the items that I paid for. All attempts to contact the business have been ignored (phone calls, customer service e-mail, and social media). I would either like my items or to receive a refund.

I ordered $19.99+ $5.99 shipp. worth of hand sanitizer during our covid19 outbreak. No items delivered, no response from cust. Service, no refund, etc
I ordered hand sanitizer during the recent outbreak of covid19 to share with my grandparents from ArtNaturals. I paid $19.98 plus $5.99 in shipping on March 10, 2020. I received an email 5 days later with my order number (first email I even received from them) and my tracking info. The order number was XXXXXXXXXX and the tracking number was *** (shipped with ups). I used a debit/credit card to make the purchase. As of today, April 14, 2020 I have only received a generic email saying that they have a high demand and are processing orders. I have tried contacting them several times with no response. I now see other customers also bought this hand sanitizer as it was advertised on Facebook and cannot get in touch. I am frustrated that I lost $25.97 and wasted time thinking I was receiving such a critical item during this time. Your system only allows me to upload one photo, but I have screenshots of all emails from them and ups tracking.

Never received an order of hand sanitizer despite being charged for it.
Purchase date: 3/11/2020
Purchase amount: $54.96
Order number: XXXXXXXXXX

I placed an order on 3/11 with being told that the order would ship on 3/25. I waited until 3/29 and sent my first email asking for an update on my order. Two days later, I was sent an automatic shipment confirmation email on 3/31 by the company and in it was a tracking number. I checked for 3 days to see if the product arrived at UPS and when it hadn't I emailed them a second time on 4/3. No response to that email either. I finally sent them a third email on 4/10 asking the status of my order. I have received no responses from the company and UPS still only has a label created but no shipment at their facility.

While I'm looking for my order and dealing with all of this, they have advertised on their website that the product I ordered is now in stock and ships within 48 hours. Meanwhile I've been waiting for over a month for my product.

I ordered hand sanitizer from their website. They charged my credit card for the amount of purchase and I have not received the product I ordered.
On March 10, 2020 at 7:03:08 PM PDT, I placed an order with ArtNaturals for a 2-pack of Unscented Hand Sanitizer (SKU# *** My order number is: XXXXXXXXXX. The company accepted my payment of $20.97 and charged my *** Visa credit card on March 11, 2020. Merchant information according to *** is: XXX-XXXXXXX, CA; reference number ***; merchant name - Virgin Scent, Inc.

I tried calling the company at XXX-XXX-XXXX several times. Instead of talking to a customer service representative, I heard a recorded message that said they were receiving a large number of calls and were not accepting any calls at that time. The message also said to send them an email if I needed to get in touch with them. The message also stated that if an order was placed before a certain date (as mine was), it would be shipped on March 25, 2020 and I would receive an email with a tracking number. I have not received an email with a tracking number. I have not received the merchandise I paid for.

When I sent the company an email on April 2, 2020 at 10:22:12 AM, the delivery failed because they were receiving mail at a rate that prevented additional messages from being delivered. I sent a second email on April 8, 2020 at 10:03 AM that was received, but I have not had a response from the company.

The company's website states that their merchandise is back in stock and any orders placed will be shipped within 48 hours. As of today (April 13, 2020), I still do not have the merchandise I paid for.

I placed an order on 3/15, my credit card was already charged. Still have yet to receive the product and no response from the company Order # XXXXXXXX
I placed an order on 3/15, my credit card was already charged. Still have yet to receive the product and no response from the company Order # XXXXXXXX. Company does not respond to numerous communications

This company has horrible customer service. They refuse to answer emails and phone calls. They price gouge on their products and don't ship them even though the claim their product is in stock and ready to ship within 48 hours. Don't buy from them, they're not a reputable company.

Ordered Aloe Gel. "Aloe gel" they sent is actually water- NOT gel. Customer svc ph# = recording. My emails unanswered after 10 days.I Want a refund.
Purchased with credit card 2 bottles of advertised pure aloe gel. Recieved water not gel.

Tried to phone company but got a recording directing me to email. Emailed and never heard back.

Bought online in March, recieved last week. Attaching photo of receipt. Refund requested.

If I could give this company lower than 1 star I would. I ordered hand sanitizer back on 3/12.
I received a UPS tracking label on 3/17 that said it was shipped. The UPS tracking still shows it was never dropped off at UPS for shipping. I have called numerous times and emailed. I have also filed a complaint with the Attorney General's office in CA. They are now investigating this company.
Bad enough to never respond to calls or emails but to do this in a national crisis is unexusable.
I would NEVER do business with this company again. Luckily I did get part of my money back from Paypal. HORRIBLE COMPANY !!!!

I ordered a 4 pack of hand sanitizer, face masks and an oil. Ordered placed on 3/20/20, payment was processed. I recieved a oil and no other products.
Art Naturals (r): Shipment # XXXXXXXXX for Order # XXXXXXXXXX. Amountvtaken out of my account was $53.96 they DBA as Virgin Scent Inc. I did not recieve full order. I tried calling and they aren't taking calls! Order placed 3/2020 They direct you to e mail. I have sent 5 e -mails without a response. I recieved a broken bottle of oil only. See pic below I want a credit or my products.

My package was undeliverable and was sent back to the company. I have yet to receive my refund. Nobody at ArtNaturals or Amazon will answer the phone.
I am looking for my refund since my package was undeliverable from the Hazel Park Amazon location. Artnaturals and Amazon will not answer their phone and they are not answering my text messages or emails.

X/20/2020 $35.22
They shipped me hand sanitizer that was exploded all over the box and they do not return emails about returns.
*** X/20/2020 $35.22
They shipped me hand sanitizer that was exploded all over the box and they do not return emails about returns. I have sent 5 emails at this point.

I placed an order for 32 hand sanitizers. They charged my credit 227.97. I never received my product. My account shows status complete.
On March 12, 2020 I placed an on line order with Art Naturals for 32 hand sanitzers. My order # is XXXXXXXXXX. The cost for 32 bottles of sanitizer $207.98 + 19.99 (expedited S & H) = $227.97.This charge was on my company credit card. They took my money immediately. I received an email on March 18th stating my package had shipped. Included was a tracking # ***. I contacted the company on April 2nd with an email trying to find out what happened to my order. The email was sent to ***. I also called but was unable to speak to anyone or leave a message. When I checked my account on their website showed my order status was complete. I have called several more times always getting a recording. Then on April 7th I sent another email. Not hearing anything I contacted my local UPS office. The lady said that a label was made but it actually was never picked up. Attached you will find a copy of the email I was sent when they made a UPS label and said my order shipped.

account debited but no product or no refund.
purchased sanitizer on 3/10/2020.bank account debited for 69.96 on 3/12/2020 by virgin scents (art naturals).I have tried to contact the company by phone and emails with no response.product still not delivered as of 4/13/2020.never had so much trouble trying to get in touch with someone to inquire about my order.I ordered this sanitizer for my business which is portland mkt.I am the owner and I would hate to imagine running my business like art naturals does.They have probaly scammed money from alot of people.I am very disgusted at no response from email or phone.When you try and call you get some man saying your order has shipped but if you need to contact them to send a email which is never replied to.no email was sent when I ordered the product.order #XXXXXXXXXX.

We ordered through amazon over a month ago. Cancelled the order before it even shipped and a month later waiting for a refund on my credit card.

We ordered through amazon over a month ago. We Cancelled the order before it even shipped and a month later waiting for a refund on my credit card. This company is a total scam, hundreds of not thousands of unhappy people online. They take your money and run.
We want a refund back to our credit card immediately. The order is under my husbands name

Order did not ship. Poor customer support. I have not received the refund that the Art Naturals offered.
I ordered 4 gallons of hand sanitizer for myself and coworkers that cost approximately $240. The ad clearly states that all items are in stock and ship within 48 hours. When the item did not ship on time I was offered a refund by Art Naturals. I have not received my refund also the vendor will no longer answer phone calls or respond to emails.

Placed order with expediated delivery on 3/12 No product, no contact, no response since. Now 4/10
Ordered product on 3/12 and paid for quick delivery. Didnt get product. Was sent some notice that was sent out. Never received it. Checked tracking, ups had something that address was wrong but was 100% correct. No notice from ups. No call from ups or art naturals. Sent numerous emails, no reply. Tried calling numerous times but got machine saying cant take calls, too busy sort of thing. But message is 2 plus weeks old. Credit card has been charged. Absolutely worse experience ever have had. Out money, no product and worse...not a single response to me. I know tough times for everyone right now and have had nothing but patience until saw credit card charged and never got my item. Someone by now should have reached out to me. Not hearing a word is why this report is being made