ArtNaturals Reviews (%countItem)
ArtNaturals Rating
Address: 16325 S Avalon Blvd, Gardena, California, United States, 90248-2909
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Billed for an ordered product on 4/6/2020 and it was never shipped. Art Naturals will not respond and UPS indicates package never sent.
I purchased an order from Art Naturals on 4/6/2020. They "gauranteed" shipping in 48 hours. On 4/8/2020 I received a notice that a label was created for shipping. However, the product was never shipped and never sent to UPS for shipping. I followed up with Art Naturals on 4/14/2020, 4/17/2020 and 4/18/2020 to inquire about when I can expect to receive my shipment. Art Naturals has never responded to any of my inquiries. There is no update since the label was created and UPS confirmed that they have never received the package from Art Naturals for shipping. I attempted to file a claim with UPS but could not do so because Art Naturals has never sent the product to UPS for shipping.
I want my product to actually be shipped and proof of shipping, or I want a full refund from Art Naturals.
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed and it should be reflected in your bank statement after 3 to 5 days.
I also took at look at your order and according to UPS tracking number ***, the product was delivered on 04/24/2020 at 4:41 P.M.
We hope you enjoy the product and again, we really apologize for any inconvenience this may have caused.
order placed on 4/6/20 not received, tracking no provided states UPS awaiting item since 4/9/20.
I have placed an order on April 6th, 2020, order # XXXXXXXXXX, charged for $65.69, PayPal.On 4/9/20 I got an email from art naturals stating that my order was shipped and a tracking number was provided. UPS Tracking number : *** still states "shipment ready for UPS" therefore was never received by UPS even though the email received from Art Naturals on 4/9/20 states item was shipped. Item: Unscented hand sanitizer - 1 Gallon, sku# ***, for $59.99, $65.69 with tax. I have sent emails(on April 16th and April 18th ) and called Art Naturals and got no answer. At this point I would like to receive a refund if they are unable to fulfill my order. Thank you.
At this point I would like to receive a refund if they are unable to fulfill my order. Thank you.
Hello,***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund, and we contacted you directly via email.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
After I filed the complaint I received the item in the mail. I did email Revdex.com about it but did not get an answer back as you probably did not get my email.
I have also received the company email about the refund and I email them back asking that they do not refund because I did receive the item later.
Thank you so much for your help with this matter.
I ordered online order# XXXXXXXXXX on April 13th. I never received it and the money was drawn from my credit card. Can't get in touch with them
ordered hand sanitizer (12 pack) on 4/13 online from Artnaturals hand sanitizer it was $104.98 which I paid through my paypal acct.. The order# is XXXXXXXXXX. I never received the order and on their site they stated it would be delivered in 48 hours and I tried calling no one answers and I emailed them and got no response. I saw the charge was taken from my credit card. I want to know if I'm ever going to get the product or refund the money back onto my credit card if they can't produce the product to me.
need them to send me the product or refund my money
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund.And we contacted you directly via email to let you know this.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
I haven't received product and no response when called or emailed
I haven't received the product I ordered. I've called them and the recording says they are NOT taking calls, so Ive been emailing and I'm on my fifth email without a response, I would like a refund at this point
I don't want the product now, found other hand sanitizers, just want a refund
Hi ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, We really apologize for any inconvenience this may have caused.
Partial order rcvd. Unable to reach Artnaturals via 2 different ph numbers and/or 2 different emails. I want a refund for the 2 gallons not received
I placed my very first order with Artnaturals on 4/11/20 for 2 gallons and 4 bottles of the hand sanitizer.
On 4/19/20, only part of the order was delivered. I only received 1 package of the hand sanitizer bottles. I did not receive the 2 gallons that were included in the order. The UPS tracking number was ***.
I called UPS and they say package was delivered which only part was. I tried to call the phone number for Artnaturals on their website and it said they were too busy to talk to anyone and to email.
The UPS tracking number provided was ***.
The phone number I called was XXX-XXX-XXXX. I also sent 2 emails on 4/17/20 with no reply back per the email referenced on their website to ***
I do not see another tracking number on the order.
I requested a reply back via email or phone call with no reply received back. I want to be refunded for the purchase of the 2 gallons of hand sanitizer for the amount paid $119.98.
I also sent an email ***as listed as the merchant email on PayPal. I also tried calling XXX-XXX-XXXX as referenced on PayPal site and I was unable to leave a voicemail as the inbox was full.
I want a refund for the price paid for the 2 gallons I did not receive from the order in the amount of $119.98.
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund, and we contacted you directly via email, please keep the product and accept the full refund as a apology for all the issues that this order may cause.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Acknowledgment received and accepted from company
Where is my order? I would prefer a refund at this point!
I ordered some hand sanitizer before March 15, which according to the voicemail message that you hear when calling their customer service #, should have been shipped by now. I did receive a tracking # several weeks ago, but since then it has only shown "Label Created". I understand there is an extremely high demand for hand sanitizer right now, but I have ordered from many different websites including Amazon (which I noticed also sells Art Naturals hand sanitizer) and have had no issues receiving my packages in a timely manner. I have emailed the company asking for status update of my order, wanting to know if it was even shipped at all. I have been asking for a refund. No response. If the company reads this, I would just rather have a full refund please! At this point, I can get hand sanitizer somewhere else, without waiting over a month!
A full refund.
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed and it should be reflected in your bank statement after 3 to 5 days.
I also took at look at your order and according to UPS tracking number ***, the product was delivered on 05/01/2020 at 2:07 P.M.
We hope you enjoy the product and again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I was given a full refund and finally received my order.
Company states on website they have hand sanitizer in stock. Placed an order and product was not shipped. Consumer charged.
Order # XXXXXXXXXX. Company states on website they have hand sanitizer in stock. Placed an order and product was not shipped. I was charged for product that was never shipped. Reached out 3 times via email and have not received a response. Website still states they have product in stock. False advertising.
Refund
Hi ***.
we hope that you´re doing it very well in this crisis.
In order with your request, we already processed your full refund, and we contact you directy via email.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund processed
No product, no update but they charged me, no responses via phone or email
Order 4/X: XXXXXXXXXX, they have billed my credit card for $599.90, and they provided a tracking UPS # ***. I waited a week, and looked daily at the tracking history and it has not moved from a "label printed". I have attempted to call every day, and companies phone is not taking messages or active operator. I have emailed them 5 times with no response and the web site states they would respond next day. I checked my account by entering my account name and password and in "under orders" it states I have nothing on order. I wanted to cancel my order and you can not fill in this request, so I am left with NO Product; NO Response but they billed me with no ability to get refunded so I can purchase my product elsewhere. Their pricing on this hand sanitizer was also inflated but it is a need product. I just want to be updated or refunded so I can purchase elsewhere.
I would like a refund or an option of delivery date with option to cancel if not acceptable. There website shows shipping within 5 days in the United States.
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product and we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Checking your order, it says that the product was already delivered on 04/27/2020 at 10:59 A.M. according to UPS tracking number ***, we would like to inform as well that the case will be escalated and investigated further to make sure everything was received as expected.
We hope you enjoy the product and again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I did receive the final shipment over a course of 1 week. complete. Communication could of been better.
I ordered 3 packs of 2 bottles...a total of 6 bottles. I paid $59.94....
I ordered 3 packs of 2 bottles...a total of 6 bottles. I paid $59.94....I only received 3 bottles...I have emailed them numerous times and no response....I have called numerous times and they are not taking calls.....I have been ripped off....I can't even get hold of them to send these 3 bottles back and get a refund...I can't get no response from them...
I would like to get a refund and send the 3 I have from them
Hello ***.
we´re really happy to inform you that you refund request, was already processed, please allow 5 to 7 bussines days to see your money reflected in your account.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards
(The consumer indicated he/she ACCEPTED the response from the business.)
They emailed me Saturday the 9th and said they would refund the total amount...they haven't yet but I know it will take a few days....thank you so much
I ordered hand sanitizer 4/9, listed as in stock. It shipped but never given to UPS. Reached out to CS twice for status update or refund. No response.
I placed an order for one gallon of hand sanitizer on 4/9/20 SKU ***. The item was listed as in stock and ready to ship within 48 hrs. Order confirmation #XXXXXXXXXX for the amount of $59.99 charged to my credit card. I received a shipping notification email on 4/10 giving me two numbers, shipment number XXXXXXXXX and UPS tracking number ***. The tracking number issued never registered any activity, it didn't appear that a prepared order was actually given to UPS for transport. I emailed Artnaturals customer service on both 4/16 and 4/17 asking for an update and stating I was submitting a complaint through Revdex.com. I have yet to receive a response.
I want a refund for the purchase or the product to be sent. I ordered this product for my parents, they are older and high risk. The purchase was important to me. Very disappointed and feel that I allowed myself to be scammed.
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement after 3 to 5 days.
I also took at look at your order and according to UPS tracking number ***, the product was delivered on 04/27/2020 at 12:04 P.M.
We hope you enjoy the product and again, we really apologize for any inconvenience this may have caused.
Order placed, paid but never received.
March 13 2020 I ordered hand sanitizers on-line.
March 14 2020 my credit card was charged 25.96.
March 30 2020 I received notice from the shipper (UPS?) that the shipment was damaged and the company is notified
I notified company via email also of this damaged shipment and asked for a re-shipment or a refund. no response
April 8 2020 I sent another email regarding above. no response
Order # XXXXXXXXX
bank statement indicates: Virgin Scent DBA
Merchant XXXXXXXXXX, Ca.
Ref.# ***
Company has a message on their phone that they are not taking calls, asks for customers to email.
I have been willing to give them the benefit of the doubt...even a response would satisfy but zip....26 bucks will not break me but this is a windfall for them if they are doing this to many people and it isn't right.
I'm obtaining sanitizers from a local source; a refund would be great!
Hi ***,
We are very sorry to hear that your product was damaged along the way, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay on our response is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, We really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I entered my address and their automatic system entered the wrong house #. Tried to contact and no response
I placed an order after being recommended from a co worker. This has to be the worst customer service ever! I ordered 8 bottles of hand sanitizer on 4/17/19. I made a small error in the order process. Tried to contact them, they state they are not receiving calls to send an email instead. I've sent 4 emails to get this resolved and never got a response including the day I ordered it. This is truly disgusting and disappointing. The order number is XXXXXXXXXX.
I would like them to contact the shipper and correct the address, or give me a refund
Hello ***,
Please receive our most sincere apologies for the delay on getting back to you, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, We really apologize for any inconvenience this may have caused.
Approximately 60 US dollars in product received damaged. Multiple attempts to reach customer service, no reply by company. Unable to use product.
Order placed April 3, 2020. Order number XXXXXXXXXX. Total of order $54.98 played via Bank of America debit card. Item purchased: 6 8oz hand sanitizers. Product recieved on April 14, 2020. Product damaged, sanitizer opened and emptied all over packaging. Unable to use. Customer service number not taking calls at this time, 3 emails sent to *** including photos of damaged product. Still no contact from company.
I am seeking replacement of product and I ordered it out of need. If I cannot receive replacement I am seeking reimbursement.
Hi ***,
Please receive our most sincere apologies for the incomplete order you received, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay on our response is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that we have created a replacement order and the same has been escalated in order to be prioritized, we also have processed a full refund that should be reflected on your bank statement on the next 3 to 5 days, hoping that this can compensate the inconvenience that this might have caused you.
Please let us if you need anything else.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for acknowledging this mishap, the attention to the matter is appreciated and I feel it is an appropriate response.
I ordered 2 bottles of hand sanitizer March, 2020, one had leaked. I was told I would get replacement, didn't get it. Told I'd get refund, but didn't
I ordered 2 bottles of hand sanitizer in March 2020. When they arrived, one had leaked in the thin envelope they arrived in. I contacted them on Facebook, someone said I would get a replacement. I didn't get it. I emailed them a few times. Last time I tried email came back undeliverable. Finally weeks later someone emailed me on April 9 saying I would get a refund within 7 to 10 business days for $25.97, I never got it. Order no. XXXXXXXXXX. I also got a credit memo same day saying I would get a refund. Credit memo #XXXXXXXXX. I would like a refund from this company. So many others have complained about them on Facebook.
Refund of $25.97
Hi ***
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
As you stated, the refund has been processed on our end since April 9th and we are really sorry to hear that you have not received your product, we will escalate the case intermediately and investigate what happened to make sure you get your money back, moreover, we would also advise to contact your local bank to see if there is any transitory deposit from our side to your bank account.
Again, We really apologize for any inconvenience this may have caused.
(The consumer indicated he/she DID NOT accept the response from the business.)
I verified with my bank that I have NOT received my refund of $25.97. On Facebook so many others have complained about this company and at least one told me same thing happened to her - she was told she would get a refund but didn't.
Please give me my refund of $25.97. This is going on too long.
Hello ***
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your acount to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
Best regards
I want to return the items purchased and receive a refund. They will not respond to my emails or answer their phone.
Due the lack of hand sanitizers to buy anywhere during the Covid19 pandemic and I am a health care provider, I made a purchase of 4 hand sanitizers and a $5.00 gift card on April 2nd 2020 from Art Naturals. I paid $9.98 each for an 8 oz bottle with my bill totaling $43.98. I was desperate to protect myself and my client, (he doesn't have any at his house and he is a quadriplegic) The sanitizer did arrive but there was no receipt or return label inside the box and the return address said Virgin Scent, Inc. Fortunately I had found some 8 oz sanitizer at my local Dollar Tree and bought 4 for $4.00 so I no longer needed the Art Natural ones I purchased. Their website states that the return policy is 30 days and satisfaction is guaranteed. I called the number over several days and only received a recorded statement saying there was an influx of calls and to email them. I have since emailed them 3 times and have had no response whatsoever. I called my bank and they said I needed to contact the company or the Revdex.com to help me send the items back for a refund. I am worried now that the 30 day return window will pass and they will deny me a refund. Also, I had been to Walmart yesterday and to my shock, they had the exact same product in the exact same size for $4.00!! I had been charged $9.98 for each one and I believe I have been taken advantage of and they price gauged the products I bought directly from them!! I am so distressed and upset that they charged me so much more! Please help me return these items and get a full refund. I have since seen reviews on this company and realized that I have been taken advantage of and they are not an honest company. My order number is: XXXXXXXXXX.
I have other photos to prove that Walmart is selling the same product on their website for $4.00 but I can't get it to upload. I am not terribly good with the computer. I emailed them on April 9th, 14th, and 20th, 2020.
Hi ***,
Please receive our most sincere apologies for not delivering the returning process instructions within the product, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay on the response is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Regarding the price difference, we completely understand your concerns as unfortunately there have been unethical businesses who have increased prices beyond reason but we assure you that ArtNaturals strives to create high-quality products at the best price possible and something that affects the price is the high demand of hand sanitizers and various disinfectant products, therefore, the costs of raw materials used in their manufacturing have significantly increase or decrease in the marketplace.
Again, We really apologize for any inconvenience this may have caused.
My order was sent to the wrong location. I sent an email on april 9th . No response from the company. All I need is a pre paid label to ship items
Shipped to incorrect address
I just need a pre paid label so I can ship or have them ship another order to the correct address
Hello ***,
Please receive our most sincere apologies for not being able to change the shipping address on order ***, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that since the product shows delivered and the address can not be changed at this point, we have processed full refund which should be reflected in your bank statement in the next 3 to 5 days. We invite you to order the product again with the shipping address you need.
Again, We really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes. I appreciate the apology and refund. Thank you.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
Best regards
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a refund from this company. They have a pic from their company that a refund was processed (my account information was not there). I checked my account and no refund. If you check, this company has blatantly lied about refunding consumers. I need proof from the company of the card number they are placing my refund.
"Hello ***
We are pleased to inform you that your full refunded was done
Please contact your bank to see reflect your credit back on your card.
Feel free to reach out if we can be of further assistance.
Kind Regards,
Art Naturals Customer Service Team
"
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund
Their website says artnaturals.com, but they are also known as Virgin Scent Inc.
Their website says artnaturals.com, but they are also known as Virgin Scent Inc. I bought hand sanitizer from them on April 11, 2020 and it said on their website it would be shipped in the USA in 48 hours. These people people will not respond to numerous emails or phone calls. Avoid them. DO NOT BUY from them. They are a SCAM. *** I want a refund NOW ***. I want money refunded. Where's my MONEY? !!!!!!!
I want 100% of my money back NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi ***,
we´re really happy to inform you that your full refund was already processed and we contacted you directly.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
I purchased a 2pk of hand sanitizer on march X XXXX. I paid 19.00 plus shipping and Never received it
Order #XXXXXXXXXX
Ordered March 9th, 2020
Unscented hand sanitizer 2pk. 19.00 sku: *** Never re received and was paid for. They will not respond to my many emails
I want my money back obviously. I paid for something I never received. I want a response
They have refunded my money finally thank you
Company shorted order, they don't respond to email or phone requests, their sanitizer smells horrible, keep away from this company.
Hello Doug
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
Although scent-free, please keep in mind that the product is made with Aloe Vera gel, Jojoba oil, and alcohol, to some degree, there will still be some scent in the product.
We sincerely apologize for the inconvenience this may have caused.
Like many, this has the been the single most negative, frustrating, energy consuming online shopping experience I have ever had... and I have been shopping online for personal & business needs daily for years! I ordered the product (1 gallon UNSCENTED hand sanitizer) on 04/06/2020 BECAUSE of the promise by ArtNaturals to ship this IN STOCK item within 48 hours. My credit card was charged the next day (2 days before being notified by ArtNaturals that the item had shipped. ) They created a label via UPS and never scheduled pickup. You will find countless people experiencing the same (and worse) who are reporting them to the Attorney General, Revdex.com, FTC, UPS, POLICE, etc... So after MANY attempts to receive an email response from ArtNaturals (they are responding to NO one and their OUTDATED, outgoing message on their phone system says email them) I began action for a full refund. SUDDENLY the item shipped (weeks late) without a word from the company. I believe that this all may be in violation of FTC standards. I was ready to forget about all of this and move on until I opened the container. This 'unscented' product has a FOUL ODOR... JUST HORRIBLE... and no detectable alcohol smell. I KNOW hand sanitizers. I worked for hospitals for 25 years!! I now see MANY similar reports about the smell in reviews. I have washed my hands twice and still smell the odor. I cannot/will not trust this on my body. If I had the time & money, I would have it evaluated by a lab. I WANT A FULL REFUND AND I WANT THIS COMPANY TO BE INVESTIGATED.... AS DO MANY OTHERS!!! The Revdex.com even has a consumer alert attached to this account now. Please believe it. I have never taken the time to write a negative review... ever... I am taking the time to save others from experiencing more frustration than we are already enduring with this pandemic. ANYone taking advantage of the situation, profiting from it, then totally ignoring their customers AFTER taking their money should be shut down.
Hello Linda
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
Although scent-free, please keep in mind that the product is made with Aloe Vera gel, Jojoba oil, and alcohol, to some degree, there will still be some scent in the product.
We sincerely apologize for the inconvenience this may have caused.
I am STUNNED that Artnaturals CONTINUES to disregard what their customers are telling them about this bad batch of hand sanitizer. As noted in my original negative review, I KNOW HAND SANITIZERS. I was a hospital employee for over 20 years. Please stop responding to us as if we are m
ns! You are not LISTENING! I have taken a tremendous amount of precious time directly communicating with your CEO (Joseph) and your support staff, advising that you need to check quality control over the hand sanitizer. LISTEN to the customers who have purchased your unscented product before. They are TELLING YOU that this is different.... and UNACCEPTABLE. At best, it smells like tainted tea tree oil mixed with some unusual form of alcohol. I have purchased no less than 50 different forms of unscented hand sanitizer over the years. The smell that your customers are TRYING to report to you is NOT remotely typical or acceptable. I will again write to your CEO, because you are CLEARLY not accepting the obvious reality that ATYPICAL Artnaturals product is out there... and your customers are livid that you continue to say the same thing about it being the scent of alcohol and jojoba. We know that it is not. Please, for your own sake, and the sake of your customers, figure this out! And own up to the bad batch. That's all people are asking you to do...