American Mint

06/17/2016Dear [redacted],I am writing in reference to [redacted]’s complaint. We received many introductory order forms in the mail from [redacted] starting from February 2015. His packages were shipped to the address that [redacted] provided as [redacted] Fallbrook, Ca [redacted]. We also sent...

an additional along inside each of those same packages for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation!If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed are copies of these order forms.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted]’s complaint states that he returned all the items he is being billed then changed his statement and said he never received the merchandise that he was being billed for, due to a change of address that we never received. Enclosed is a copy of order forms from October 2015 as current as March 2016 and [redacted] never mentioned a change of address. If American Mint were informed of this prior to his call phone call on 05/09/16, we would have sent paperwork stating that the merchandise in question was indeed not received and lost in the mail. We would have [redacted] to sign, date, and return the paperwork to our office for processing and clearing of the invoice(s).We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

04/03/2017Dear [redacted]I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 02/10/2017 for a Donald Trump - Battle coin. There was a $16.90 payment received at that time (the coin was $9.95 plus $6.95 for the shipping and...

handling) checkh 1166. The order was on back order, so [redacted] called 03/10/2017 and canceled the order.[redacted]'s complaint states that she canceled her order for the Donald Trump - Battle coin and requested a refund for the $16.90 she paid. She also requested that we cancel any open collections she may have and advised us she refused the last package we sent to her. The tracking number [redacted], confirms the package was refused 03/22/2017 and is on its way back to American Mint. [redacted] called American Mint 03/10/2017, 03/20/2017 and 03/27/2017 spoke with our overflow call center and was advised she should receive her refund check within 2-4 weeks. Due to the high work load we were behind on processing refunds, but the refund request was processed and [redacted] should have her refund check within the next 2-4 weeksWe apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

Dear [redacted]:I am writing in reference to [redacted] complaint. We received an introductory order form in the mail from [redacted] on 12/8/2016 for a 50 Years Investment Strike coin. A coupon Was applied to [redacted] account in order to cover her balance. (The 50 Years Investment Strike...

coin was $19.95.) This package was shipped to [redacted] address on 1/6/2017. The next item in the collection series, a Princess Diana coin, was shipped to [redacted] address on 1/24/2017 to preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.“We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] had filed a previous complaint with the Revdex.com (ID [redacted]), which American Mint had previously responded to in its initial response letter dated 5/31/2017. American Mint will restate the facts surrounding [redacted] initial complaint and then address her new allegations in her instant complaint.Please note that American Mint never received the return of the Princess Diana coin. On 4/1/2017, [redacted] contacted American Mint’s customer service center and indicated that she had returned the Princess Diana coin. However, an American Mint customer service representative informed [redacted] that it had not received her return package containing the Princess Diana coin. [redacted] claimed that she had mailed the package using her own return label. The customer Service representative informed [redacted] that she could have contacted American Mint for a postage paid, self-addressed return label for use with her return if she had called earlier. [redacted] was advised to contact her local post office with her tracking information in order to locate the package or file a claim with them. American Mint is not able to track packages which do not contain its own mailing labels.On 4/5/2017. American Mint cancelled [redacted] subscription to the Princess Diana coin collection series. On this date, [redacted] again called American Mint. This time, she again claimed that she had returned the Princess Diana coin. She also stated that she received a bill for this item and Would not pay for something that she did not order. American Mints customer Service representative informed [redacted] that they still had not received her return package containing the Princess Diana coin and that it could not track her package as she did not use American Mints postage paid, self-addressed return label. The representative advised [redacted] to use American Mint’s return labels in the future for all returns.Per [redacted] initial complaint, American Mint had processed [redacted] accountinternally as a post loss. Therefore, we cleared [redacted] account balance and enclosed an account cleared letter. In her instant complaint, [redacted] claims that on 5/29/2017 she wrote a check for her account to be paid in full. On 5/31/2017, [redacted] alleges that she received an e-mail from the Revdex.com Stating that the debt had been forgiven and credited to her account so she called her bank and put a stop payment on the check she had mailed. On 6/7/2017, she allegedly received a letter from American Mint dated 5/26/2017 claiming that her account had been sent to collections. Again, on 5/31/2017, she alleges that she received an e-mail from the Revdex.com stating that American Mint had forgiven her account. [redacted] states that she has yet to receive a letter from American Mint Stating this.Please note that American Mint did include an account cleared letter with its initial response letter dated 5/31/2017. It appears that [redacted]’s check was sent out before American Mint had initially processed [redacted]’s account internally as a post loss on 5/31/2017. On 6/2/2017, American Mint received [redacted] check ([redacted]) which was put towards her post loss. [redacted] had apparently already cancelled the check at the time American Mint received it. This is why [redacted] was charged additional fees for writing a bad check.Per [redacted] instant complaint, American Mint has again processed [redacted] account internally as a post loss and has written off her bad check fees. Thus, we have cleared [redacted] account balance. Enclosed is a current account cleared letter. [redacted] should receive no further billing Statements as of 6/20/2017. If [redacted] should receive a billing statement dated prior to 6/20/2017, she should either discard or ignore such statements.  We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Director of Client Services[redacted]Dear [redacted],Thank you very much for your recent correspondence. Your letter has been referred to us for reply.We would like to inform you that your account has been cleared.Thank you for choosing AMERICAN MINT. Should you have additional questions or concerns, please feel free to contact our Customer Service Department.Sincerely yours,Customer Service Department??

1/20/16Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 08/26/15 for a free First Amendment commemorative coin. We received payment of $4.95 for shipping and handling with check #3431. This package was...

shipped to [redacted]'s address on 08/28/15. Another item, a Tenth Amendment commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] contacted us on 9/3/15 stating that he did not want the Tenth Amendment commemorative coin. A postage paid return label was sent to [redacted]. On 9/30/15 we received the First Amendment coin as a return. On 10/19/15, we spoke again with [redacted] and sent him another postage paid return label in order to return the Tenth Amendment coin. Upon receipt of the Tenth Amendment coin, we would reship the First Amendment coin to [redacted] called us on 11/4/15 stating that he had returned the Tenth Amendment coin and that the tracking label showed we had received it on 10/29/15. We advised [redacted] to allow more time for our records to be updated. On 11/5/15, [redacted]'s account we credited for the return of the Tenth Amendment commemorative coin. A copy of [redacted]'s current account statement is enclosed. Due to an oversight, the First Amendment coin was not reshipped to [redacted] when we received his return. That order has been placed and is being shipped to [redacted] at no additional cost.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

12/30/2015Dear [redacted],I am writing in reference to [redacted]'s complaint. We have received multiple introductory order forms in the mail from her father, [redacted]. All order forms contain the American Mint Satisfaction Guarantee which informs the customer that they are enrolling in a subscription to receive additional items for preview with no obligation to purchase. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.”We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We received a letter from [redacted] on 8/20/15 asking to be removed from our mailing list. We then received an email on 8/26/15 also asking to be removed from our mailing list. We advised [redacted] that we had processed his 8/20/15 request and that it could take up to 90 days for all advertisements to cease. [redacted] called on 12/18/15 requesting an account statement for invoice 10 and a current account statement was mailed to [redacted] showing were all checks had been credited. On 12/29/15 we received an email from [redacted] stating that her father was receiving bills and coins that he did not want and that he had requested mailings be stopped on 8/20/15. We advised [redacted] that her father had been removed from further advertisement and product mailings and he was being billed for invoice 10 which had been sent on 6/30/15. We further advised [redacted] that a postage paid return label could be provided if needed. We received another email from [redacted] on 12/30/15 requesting that, if her father pays off the outstanding balance, we stop sending him any products and provide a zero balance statement in writing. We advised [redacted] that if the outstanding balance was paid, a zero balance statement could be provided. [redacted] was further advised that all open subscriptions for [redacted] have been cancelled and that he would not receive any additional items unless he places an additional order.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

7/31/2015Dear [redacted],I am writing in reference to [redacted]’s complaint. We received an introductory order form in the mail from [redacted] on 3/27/15 for a 2015 Silver Eagle. We received payment of $24.90 ($19.95 for the coin plus $4.95 for shipping and handling) with check #[redacted]. This package...

was shipped to [redacted]’s address on 3/30/15. Another item, a Mayflower Compact coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.After thorough investigation on [redacted]’s account, we have determined there were several oversights made in which we regret and apologize for the inconvenience. We are taking steps to correct this from happening in the future. The Mayflower Compact coin has since been returned, thus reconciling the account balance. Check #57709 for $24.90 has been mailed via USPS tracking #[redacted] on 7/31/15 to [redacted]. Enclosed is an account statement. We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

Hello,You wrote:"Before processing the complaint, we need you to provide some additional information.  Please respond to the following points:
Please provide the name and address of your father.  If you have
an account number for American Mint, please provide this as well." ...

 CONSUMER INFO:[redacted]West Sacramento, CA [redacted].comAmerican Mint Account: [redacted]--------------Note: American Mint replied to me via email on Tue, Dec 29, 2015 at 8:07 AM.  I will discuss their response with my dad to see if it's accurate.  However, I would still like to submit a complaint.  From the other complaints, this seems to be American Mint's business practice: Consumer buys one item, and pays for it.  Seller then sends consumer "preview items" via an unwanted subscription that the consumer must return (with his/her own money - since no return label is included) if s/he doesn't want to be billed.Thank you.

8/12/2015Dear [redacted],I am writing in reference to [redacted]’ complaint. On 5/29/15, we placed an order over the telephone for 5 White Tailed Deer knives. [redacted] paid $49.75 with [redacted] “[redacted]. This package was shipped to [redacted]’ address on 6/1/15. In mid July, American Mint received...

notification that [redacted] disputed the credit card charge of $49.75 for the 5 knives with a dispute reason of “cardholder does not recognize transaction.” [redacted]’ complaint states that American Mint has no records of issuing [redacted] a RGA fo return the product. American Mint mails USPS return labels with tracking and one was not mailed under [redacted]’ account #[redacted] for five White Tailed Deer Knives.[redacted] contacted American Mint on 8/10/15 via telephone and stated that he disputed the credit card charge because he paid for the Turkey Knife. This account is outstanding for five White Tailed Deer Knives. However, [redacted] has another account with American Mint that is under [redacted]. A Wild Turkey Knife was returned on that account. However, that invoice was not billed to the credit card. On his other account, [redacted] was billed $59.95 for a Black Bear knife that was shipped with his other order for five White Tailed Deer knives. The Black Bear Knife has not been returned. This credit card charge was recently disputed.In short, [redacted] has two accounts. His outstanding account #[redacted] is under [redacted]. That account has one order that consists of 5 White Tailed Deer Knives that were ordered and paid for over the telephone. That account is outstanding since [redacted] filed a credit card dispute. [redacted]’ other account #2434.8660 is under **. [redacted] and that account has two invoices. The first invoice is another order of 5 White Tailed Deer Knives for $49.75, as well as a Black Bear Knife that was sent for preview with no obligation as it states on our order forms in the American Mint Satisfaction Guarantee. The balance of the black Bear knife was billed to [redacted]’ credit card in the amount of $59.95. This credit card charge was recently disputed. The Black Bear Knife has not been returned. The second invoice consists of a Wild Turkey knife that was shipped as a continuation of the “Big Game Hunting Knives” collection. The Wild Turkey Knife was not billed to the credit card and was returned, which reconciled the account balance. [redacted] should have a total of 10 White Tailed Deer Knives as well as a Black Bear Knife. [redacted] may return the Black Bear Knife for a refund.Attached is the delivery confirmation for both packages, as well as an account statement for both accounts. We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

04/21/2017Dear [redacted]:I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 12/13/2016 for an Amendment II coin. Payment in the amount of $6.95 was received (the coin was free and the customer just had to pay $6.95 for...

shipping and handling) with check # 1243. This package was shipped to [redacted]'s address on 12/14/2016. Another item, an Amendment I coin, was sent in the same package to preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted]'s complaint states that he received the package but the Amendment I coin was missing from the package. [redacted] called American Mint on 12/22/2016 and advised us the coin was missing from the package and we sent him a claim form to clear the balance for that missing Amendment I coin. American Mint has yet to receive this claim form back from [redacted]. Per this complaint, we processed the claim internally for that missing coin and cleared [redacted]'s account balance. [redacted] also requested to be removed from our mailing list, which we did on 12/22/2016.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

03/22/17Dear [redacted],I am writing in reference to [redacted]'s complaint. We received call from [redacted] on 07/08/2016 regarding questions on her account and to place an order for the Buffalo Bill Bowie Knife. She paid via credit card ending in 8444 with the customer Service representative....

The representative asked her if she had the order form to read off the promotional code. [redacted] responded she did and proceeded to give her the code. This package was shipped to [redacted]'s address on 07/11/2016. Another item, a Wild Bill Hickok Bowie knife, was sent for preview on 7/31/2016 with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at Our cost for replacement, credit or refund. Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] called our customer service department on 10/17/2016 stating she never received the item and tracking information was provided to show the item was shipped and received. She called again on 10/18/2016 still insisting she receive the item.[redacted]'s complaint states she never ordered it or received it even though the local post office confirms delivery. I have included a postage paid return label for the item in case [redacted] does find the knife. In the meantime I’ve cleared the invoice 5 balance and closed her account. Advertisements will cease after 90-days as they are pre-printed.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Susan D. Director of Client Services

12/28/2015 Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 10/27/15 for a free Liberty Crystal Inlay Commemorative coin. We received payment of $4.95 for shipping and handling with check #[redacted]. This package...

was shipped to [redacted]'s address on 10/27/15. Another item, a Liberty Bell-Independence Commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, creditor refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] called us on 12/22/15 regarding his outstanding invoice. [redacted] claimed he had not ordered the item on the invoice and that he hadn't received the package. [redacted] was advised that the post office shows delivery of the package on 11/3/15 and that he should contact the post office with any questions on the delivery. [redacted] refused to contact the post office, stated he would write a letter to the Revdex.com and disconnected the call. Enclosed is a copy of the United States Post Office tracking. We are also enclosing a postage paid return label for [redacted]'s convenience. Payment or return of the Liberty Bell-Independence Commemorative coin will reconcile the account. We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

03/31/2017To [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 02/16/2017 for a Bald Eagle knife. We received payment of $14.90 (the knife was $9.95 plus $4.95 for shipping and handling) with his credit/debit card...

information. This package was shipped to [redacted]'s address on 03/09/2017. Another item, a Wolf knife was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted]'s complaint states that he received the merchandise but never ordered any of it. Per the copy of the order form enclosed [redacted] ordered the Bald Eagle knife. The Wolf knife was sent as a preview item due to the American Mint Satisfaction Guarantee paragraph not being crossed off on the order form as it advises. [redacted] states he doesn't want to continue with the collection, so we canceled the knife collection and removed his credit/debit card information to make sure he doesn't receive any additional charges. In order to clear [redacted]'s account he will either need to pay the $59.95 or return the Wolf knife. “Enclosed is a postage paid return label.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

I am writing in reference to Mr. [redacted]’ complaint. We received an introductory order form in the mail from Mr. [redacted] on 5/8/2017 for a 2017 S1 Silver Eagle coin. This item is part of The Birth of our Nation Coin Collection Series. We received a credit card payment of $26.90 (the coin Was $19.95 with...

a $4.95 shipping and handling fee). This package was shipped to Mr. [redacted] address on 5/9/2017. Another item, a Mayflower Compact coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Please advise Mr. [redacted] that he was shipped the next item in The Birth of our Nation Coin Collection Series, the Mayflower Compact coin, to preview with no obligation to purchase as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph on his order form. By completing his order form and voluntarily returning it to American Mint, Mr. [redacted] authorized American Mint to ship him future issues of his coin collection series at the regular prices to preview with no obligation to purchase. Since he kept the Mayflower Compact coin beyond the free 20 day preview period, he was accordingly billed and later charged for this item. Mr. [redacted] could have cancelled this subscription service at anytime by calling toll-free [redacted]. Mr. [redacted] also had the right to refuse receipt of the future issues. On 6/8/2017, we received a credit card payment of $99.95.On 5/19/2017, Mr. [redacted] called American Mint to return the Mayflower Compact coin. An American Mint Customer Service Representative sent Mr. [redacted] a postage paid, self-addressedAMERICAN MINTP.O. [redacted] Mechanicsburg, PA 17055-0010, Local: ###-###-#### a Fax ###-###-#### Toll-Free: ###-###- [redacted] (####) E-mail: contact [redacted] Hours: Monday-Friday, 8 a.m. - 9 p.m. Easternreturn label on this date. At this time, Mr. [redacted] subscription to The Birth of our Nation Coin Collection Series was cancelled.On 6/22/2017, Mr. [redacted] called American Mint in regards to a bill received for the Mayflower Compact coin. This item had already been returned. A customer service representative advised Mr. [redacted] to disregard the bill since we had already received the item back on 5/30/2017. The representative advised Mr. [redacted] to allow more time for his credit card to be refunded.On 7/5/2017, Mr. [redacted] called American Mint regarding his credit card refund for the Mayflower Compact coin. The American Mint Customer Service Representative sent an immediate request for a credit card refund. Mr. [redacted] had previously called for a postage paid, self-addressed return label on 5/19/2017 to return the Mayflower Compact coin, but his credit card was erroneously charged $99.95 on 6/8/2017 for the Mayflower Compact coin.Due to delays in processing, on 7/12/2017, we processed the return package from Mr. [redacted]. It contained the Mayflower Compact coin. On 7/10/2017, Mr. [redacted] received a credit card refund in the amount of $99.95.American Mint has removed Mr. [redacted] from its mailing list. Please advise Mr. [redacted] to allow 90 days for all mailings to completely cease.We apologize for any inconvenience this may have caused Mr. [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D[redacted] Director of Client Services

I am writing in reference to [redacted] complaint. We received an introductory order form in the mail from [redacted] on 4/6/17 for a [redacted] coin. We received payment of $6.95 (the coin itself was free and the customer only had to $6.95 for shipping and handling) with check #929. This...

package was shipped to [redacted] address on 4/7/17. Another item, a [redacted] coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with [redacted], via telephone or mail, despite the fact that we have sent out monthly reminder notices. We never received payment or a return of the [redacted] coin either. Thus, the customer has been receiving [redacted] letters with hopes to resolve this issue.Please advise [redacted] that he received the [redacted] preview coin with his package due to the fact that he did not cross of the American Mint Customer Satisfaction Guarantee paragraph on his order form. (Please see above) In order to clear [redacted] account, he will either have to pay $99.95 for the [redacted] Coin, or return the [redacted] Coin using the enclosed postage paid self addressed mailing label. Please advise [redacted] that his subscription to the [redacted] Coin series has been cancelled and he should no longer receive mailings. Please advise [redacted] to allow 90 days for the mailings to cease.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.

I don't  know why in December I was told it would take 90 days to cease mailing, if they are able to put a medical halt on her account now and stop all mailings. I will monitor her mail for appropriate action. [redacted], POA for [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:I am Writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 3/21/2017 for an 1849 Liberty Head Double Eagle coin. We received a credit card payment of $6.95 (the coin was free and the customer only had to pay $6.95 for...

shipping and handling). This package was shipped to [redacted]'s address on 3/22/2017. Another item, an 1877 Half Union Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that he received the 1877 Half Union Replica coin for preview as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph on his order form. (Please See above) [redacted] alleges in his complaint that he never received this item. However, American Mint has verified that the package containing the 1877 Half Union Replica coin was delivered to him. Enclosed is the product and tracking information form. Please note that this package was delivered to [redacted]'s address on 3/31/2017. We have also enclosed a delivery confirmation letter for [redacted]’s convenience.American Mint received a credit card payment in the amount of $79.95 on 4/21/2017. [redacted]'s credit card was charged this amount pursuant to the terms of the American Mint Satisfaction Guarantee paragraph as stated above and on his order form. Since [redacted] keptthe 1877 Half Union Replica coin past the preview period, his credit card was charged for this item.On 4/24/2017, American Mint, pursuant to the terms of the Satisfaction Guarantee paragraph, shipped [redacted] the next coin in the collection series, the 1907 Indian Head Double Eagle coin. This item was also shipped for preview with no obligation to purchase. On 5/24/2017. American Mint received a credit card payment of $86.90 for this item. [redacted]'s credit card was charged this amount pursuant to the terms of the American Mint Satisfaction Guarantee paragraph. Since [redacted] kept the 1907 Indian Head Double Eagle coin past the preview period, his credit card was charged for this item.[redacted] states in his complaint that he ordered the 1849 Liberty Head Double Eagle coin and the 1907 Indian Head Double Eagle coin, but never received these items. American Mint has verified that [redacted] received the package containing the 1849 Liberty Head Double Eagle coin on 3/31/2017. American Mint has also verified that [redacted] refused the package containing the 1907 Indian Head Double Eagle coin. We have enclosed this package's product and tracking information. According to this document, [redacted] refused this package on 5/1/2017. The package is en route back to American Mint. Upon receipt of the 1907 Indian Head Double Eagle coin, [redacted] will receive a refund for this item.American Mint has cancelled [redacted]’s subscription to the 1877 Half Union Replica coin collection series. He should receive no further coins. Additionally, American Mint has removed[redacted] from its mailing list. Please advise [redacted] to allow 90 days for all mailings to CCSC.Weapologize for any inconvenience this pay have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,[redacted]Susan D[redacted] Director of Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Clarification:According to American Mint, I only contacted them twice.  In actuality I spoke with there service dept. between 5 and 8 times.  They did promise ( on three of those conversations ) to send a form for reporting a returned or possibly lost item.  I have yet to received the described form.  I was also told that my acct would be but on hold.  Neither of which occurred.  I continue to receive letters threatening collection.  In fact the latest one was received this morning on 10/20/15.  I spoke with there representative this morning requesting something in writing that my account was paid in full and that I have no further financial responsibility to American Mint.  The dollars have no significance to me, but the aggravation is a headache.  I wonder if they make this type treatment of their customers a common practice, hoping persons will just pay the acct (as I ultimately did) and leave it at that.  I suppose that makes it profitable for American Mint.
Regards,
[redacted]

10/15/2015Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 9/17/15 for a free 1933 Double Eagle Archival Edition coin. We received payment of $4.95 for shipping and handling with check #[redacted]. This package was...

shipped to [redacted]'s address on 9/18/15. Another item, a 1929 HalfEagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We promptly received payment of $89.95 with check #[redacted] for the 1929 HalfEagle Archival Edition coin on 10/1/15. Thus, the “Gold Eagle Archival” commemorative collection continued. An 1861 Double Eagle Archival Edition coin was shipped on 10/6/15.We spoke with [redacted] on 10/14/15. In response to this telephone conversation, the “Gold Eagle Archival” collection was cancelled and a postage paid return label was mailed to [redacted]. There is a note in [redacted]'s account that this telephone call was disconnected, most likely due to technical issues. Upon receipt of the return of the 1861 Double Eagle Archival Edition coin, [redacted]'s account will be reconciled.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

9/2/16Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 07/26/2016 for a Liberty 1886 coin. We received payment of $4.98 with money order [redacted]. This package was shipped to [redacted]'s address on...

07/27/2016. Another item, a Liberty Independence, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] sent us an email on 08/05/2016 informing us of the return he was sending and to stop all mailings however, did not provide us with any account number or address for us to send a postage paid return label, note his account or stop the mailings. We sent an email back to him on 08/15/2016 requesting more information; we have several customers with the same first and last name. [redacted] responded on 08/16/2016 again stating the coin was returned but provided us no further information to stop the mailings and notate his account. During this email he also stated he would file with the Revdex.com if we did not stop. We were unable to do anything to assist him with his requests without further information from [redacted].When the Revdex.com complaint was received, and we could locate [redacted]'s account information, a definite do not mail was placed on his account. It does take up to 90-days for the mailers to stop as they are pre-printed. Also [redacted]'s returned was received on 8/16/2016 which clears the balance on his account.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services