American Mint

I am Writing in reference to [redacted] complaint. We received an introductory order form in the mail from [redacted] on 10/5/2016 for a 50 Years Investment Strike coin. This package was shipped to [redacted] address on 10/6/2017. We received payment in the amount of $19.95 (the coin was S19.95) via...

check #[redacted]. Another item, a John F. Kennedy coin was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. If you are not satisfied with any item that is shipped to you, youmay send it back within 20 days at our cost for replacement, credit or refund." Enclosed is a copy of this order form.[redacted] We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that he received the John F. Kennedy preview coin due to the fact that he did not cross off the American Mint Satisfaction Guarantee paragraph on his order form. (Please See above) [redacted] was billed S99.95 for this item.[redacted] States in his complaint that he mailed a check for a product that he received and returned. He states that he never received his refund. [redacted] called American Mint on 5/2/2017 and indicated that he returned the contents of his original order. [redacted] used a postage paid, self-addressed return label that American Mint had previously provided him with his return. However, American Mint never received any return from [redacted]. Therefore, American Mint sent [redacted] a post-loss letter. Per this complaint, American Mint has processed [redacted] claim internally as a return loss. Therefore, American Mint has cleared [redacted] account balance. An account cleared letter is enclosed. Additionally, [redacted] has been issued a refund in the amount of S19.95. This refund will go out on May 22, 2017. Please advise [redacted] to allow 2-4 weeks to receive his refund check.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,San D[redacted]

I am writing in reference to [redacted] We received an introductory order form in the mail from [redacted] on 8/5/2016 for a [redacted] We received payment of $4.95 (the coin was free and the customer only had to pay $4.95 for shipping and handling) with...

check [redacted] This package was shipped to [redacted] address on 8/8/2016. Another item, a [redacted] was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation. If you are not satisfied with any item that is shipped to you,you may send it back within 20 days at our cost for replacement, credit or refund. Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperWork.Please advise [redacted] that he was shipped the [redacted] to preview With his package as a result of not crossing off the American Mint Satisfaction Guarantee paragraph on his order form. (Please see above) On 4/26/2017, [redacted] called American Mint and Stated that he never received the [redacted] with his package. Therefore, on 4/26/2017. We sent him a post-loss letter to clear his account balance. American Mint received his completed letter back on 5/12/2017 and cleared [redacted] account balance. Enclosed is an account cleared letter.[redacted] has been issued a refund in the amount of $4.95. Please allow 2-4 weeks for [redacted] to receive his refund check.Please advise [redacted] that his subscription to the [redacted] series was cancelled on 8/26/2016. He should receive no further coins. Additionally, American Mint has removed [redacted] from its mailing list. Please advise [redacted] to allow 90 days for all mailings to completely cease.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D[redacted]

7/7/2017 Dear Ms. Cameron:I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 6/29/2016 for a 1933 Gold Double Eagle Replica coin. This item is part of the Platinum Accented Eagle Replica Coin Collection Series. We received...

a credit card payment of $4.95 (the coin itself was free and the customer only had to pay a $4.95 charge for shipping and handling). This package was shipped to [redacted]'s address on 6/30/2016. Another item, an 1861 Paquet Double Eagle Archival coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. Enclosed is a copy of this order form. We do provide postage paid return labels upon request, as it states on the reverse side of our Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that he was shipped the next item in the Platinum Accented Eagle Replica Coin Collection Series to preview, the 1861 Paquet Double Eagle Archival coin, as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph as directed on his order form. By returning his order form, [redacted] authorized American Mint to ship him future issues of his coin collection series to preview with no obligation to purchase. [redacted] could have cancelled this subscription service at anytime by calling 1-877-807-MINT. Since [redacted] kept the 1861 Paquet Double Eagle Archival coin past the free 20 day preview period, he was accordingly billed for this item.On 8/3/2016, American Mint received a return package from [redacted] containing the 1861 Paquet Double Eagle Archival coin. His account was issued a credit in the amount of $89.95.On 8/5/2016, American Mint received a second introductory order form in the mail from [redacted] for an Abraham Lincoln coin and a 1933 Double Eagle Archival Edition coin. We received a credit card of $14.85. (Both coins were $4.95 with a $4.95 shipping and handling fee.) This package was shipped to [redacted] on 9/1/2016.On 9/14/2016, we received a third introductory order form in the mail from [redacted] for a 1922 S500 Lincoln Coin. This item is part of the Gold Certificates Coin Collection Series. We received a credit card payment of $9.90 (the coin was $4.95 with a $4.95 shipping and handling fee). The next item in the Gold Certificates Coin Collection Series, the 1905 $20 Washington Coin, was also shipped alongside in the same package to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. (Please see above). These items were shipped to [redacted]'s address on 9/15/2016.On 10/4/2016, we received a return package from [redacted] containing the 1905 S20 Washington Coin. His account was issued a credit in the amount of $89.95.On 9/22/2016, we received a fourth introductory order form in the mail from [redacted] for a Liberty coin. This item is part of The American Spirit 9-1 1 Coin Collection Series. We received a credit card payment of $9.90 (the coin was $4.95 with a $4.95 shipping and handling fee). This item was shipped to [redacted]'s address on 9/23/2016. Another item, a Security coin, was Sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. On 10/14/2016, we received a return package from [redacted] containing the Security coin. His account was issued a credit in the amount of $79.95.On 9/26/2016, we received a fifth introductory order form in the mail from [redacted] for a Statue of Liberty Archival Edition coin (part of the Symbols of Freedom Archival Edition Coin Collection Series) and a Bill of Rights coin (part of the Charters of Freedom Coin Collection Series). We received a credit card payment of $19.85. (the Statue of Liberty coin was $4.95 and the Bill of Rights coin was $9.95 with a $4.95 shipping and handling fee) These items were shipped to [redacted]'s address on 9/28/2016.On 9/29/2016, we received a sixth introductory order form in the mail from [redacted] for a Coronation 1953 coin. This item is part of the Jubilee Celebrations Collection Series. We received a credit card payment of $14.90. (the coin was $9.95 with a $4.95 shipping and handling fee) This item was shipped to [redacted]'s address on 10/5/2016.On 9/29/2016, we received a seventh introductory order form in the mail from [redacted] for a 1933 Gaudens Double Eagle coin (part of the Historical Gold Eagle Reverse Coin Collection Series), a Liberty coin (part of the American Symbols of Freedom Coin Collection Series) and a Liberty - 1886 coin. These items were shipped to [redacted]'s address on 10/11/2016. We received a credit card payment of $19.80, (the three coins were $4.95 each with a $4.95 shipping and handling fee).On 10/14/2016, we received an eight introductory order form in the mail from [redacted] for a $1 Trillion Dollar Trial coin. This item is part of the Platinum Layered U.S. Replicas Coin Collection Series. This item was shipped to [redacted]'s address on 10/17/2016. We received payment of $9.90. (the coin was $4.95 with a $4.95 shipping and handling fee). Another item, an 1840 Liberty Head Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. On 1 1/2/2016, American Mint received a return package from [redacted] containing the 1840 Liberty Head Replica coin. His account was issued a credit in the amount of $79.95.On 10/14/2016, we received a ninth introductory order form in the mail from [redacted] for a Coronation 1953 coin. This item is part of the Jubilee Celebrations Collection Series. We received a credit card payment of $14.90. (the coin was $9.95 with a $4.95 shipping and handling fee) Another item, a Golden Jubilee 2002 coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. We received a credit card payment of S139.95 on 11/17/2016. Please advise [redacted] that his credit card was charged this amount pursuant to the American Mint Satisfaction Guarantee paragraph. (Please see above.) On 1/24/2017, [redacted] filed a credit card dispute with his bank for the $39.95 which was charged to his account. Therefore, American Mint credited the S139.95 back to [redacted]'s account pending the outcome of the credit card dispute. Please note that [redacted] has never returned the Golden Jubilee 2002 coin and payment in the amount of S139.95 is still due for this item.On 10/14/2016, we received a tenth introductory order form in the mail from [redacted] for a Wilson Gold Certificate. This item is part of the President Federal Reserve Note Coin Collection Series. We received a credit card payment of $9.90. (the coin was $4.95 with a $4.95 shipping and handling fee) This item was shipped to [redacted]'s address on 10/19/2016.On 10/14/2016, we received an eleventh introductory order form in the mail from [redacted] for an 1866 Liberty Head Eagle coin, a John F. Kennedy high-relief coin and an Abraham Lincoln coin. We received a credit card payment of $19.80. (the 1866 Liberty Head Eagle coin was $4.95, the John F. Kennedy high-relief coin was $4.95 and the Abraham Lincoln coin was$4.95 with a $4.95 shipping and handling fee) These items were shipped to [redacted]'s address on 10/31/2016.On 10/17/2016, [redacted] was shipped the next item in the Symbols of Freedom Archival Edition Coin Collection Series, the Liberty Bell Archival Edition coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. On 1 1/1/2016, we received a return package from [redacted] containing the Liberty Bell Archival Edition coin. His account was issued a credit in the amount of $85.90 on 1 1/2/2016.On 10/18/2016, we received a twelfth introductory order form in the mail from [redacted] for a Liberty coin. This item is part of the Freedom Symbols Colossal Coins Collection Series, We received a credit card payment of S14.90. (the coin was $9.95 with a $4.95 shipping and handling fee) This item was shipped to [redacted]'s address on 10/20/2016.On 10/25/2016, we received a thirteenth introductory order form in the mail from [redacted] for a Coronation 1953 coin. This item is part of the Jubilee Celebrations Collection Series. We received a credit card payment of $14.90. (the coin was $9.95 with a $4.95 shipping and handling fee) This item was shipped to [redacted]'s address on 10/27/2017.On 10/25/2016, we received a fourteenth introductory order form in the mail from [redacted] for a Jacqueline Kennedy Onassis coin. We received a credit card payment of $174.00. (the coin was $174.00) This item was shipped to [redacted]'s address on 10/27/2017.On 10/31/2016, we received a fifteenth introductory order form in the mail from [redacted] for a United States Constitution coin. We received a credit card payment of $135.90 (the coin was $129.95 with a $5.95 shipping and handling fee).On 1 1/2/2016, we received a sixteenth introductory order form in the mail from [redacted] for an 1890 $1,000 Meade coin. This item is part of the 1890 - 1891 Treasury Notes Coin Collection Series. We received a credit card payment of $9.90 (the coin was $4.95 with a $4.95 shipping and handling fee). This item was shipped to [redacted]'s address on 12/2/2016. Another item, an 1890 $100 Farragut coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Please note that we have never received the return of the 1890 $100 Farragut coin, nor payment in the amount of $99.95 for this item.On 11/3/2016, [redacted] was shipped the next item in the next collection series, the 130 Years of Liberty Coin Collection Series. He was shipped the Liberty Enlightening the World coin and the 1838 Liberty Head Eagle coin. We received a credit card payment of $175.85. (the Liberty Enlightening coin was $89.95, the 1838 Liberty Head Eagle coin was $79.95 with a $4.95 shipping and handling fee) On 11/3/2016, we received a seventeenth introductory order form in the mail from [redacted] for a Donald Trump - Battle coin, a 2" Amendment Knife, a 1971-1978 Eisenhower Dollar and an Eagle coin. We received a credit card payment of $39.75. (the Donald Trump Battle coin was $4.95, the 2nd Amendment Knife was $9.95, the Eisenhower Dollar coin was $9.95 and the Eagle coin was $9.95 with a $4.95 shipping and handling fee) These items were shipped to [redacted]'s address on 11/9/2016. Another item, a Donald Trump - Energy coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. On 12/5/2016, we received a credit card payment of $79.95. On 1/24/2017, [redacted] filed a credit card dispute with his bank for the $79.95 charge. American Mint credited the $79.95 amount back to [redacted]'s account pending the outcome of the dispute. Please note that American Mint has never received the return of the Donald Trump - Energy coin and payment in the amount of $79.95 is still due for this item.On 1 1/8/2016, we received an eighteenth introductory order form in the mail from [redacted] for a Statue of Liberty coin. We received a credit card payment of $9.90, (the coin was $4.95 with a $4.95 shipping and handling fee) This package was shipped to [redacted]'s address on 11/9/2016. Another item, a Mayflower Compact coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. On 12/9/2016, we received a credit card payment of $79.95. On 1/24/2017. [redacted] filed a credit card dispute with his bank for the $79.95 charge. American Mint credited the $79.95 amount back to [redacted]'s account pending the outcome of the dispute. Please note that American Mint has never received the return of the Mayflower Compact coin and payment in the amount of $79.95 is still due for this item.On 11/8/2016, we received a nineteenth introductory order form in the mail from [redacted] for a Diana - A Princess coin. We received a credit card payment of $14.90 (the coin was $9.95 with a $4.95 shipping and handling fee). This item was shipped to [redacted]'s address on 1 1/10/2016.On 11/18/2016, [redacted] was shipped the next item in the President Federal Reserve Note Coin Collection Series, the Wilson Gold Certificate coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. On 12/19/2016. We received a credit card payment of $105.90. (the coin was $99.95 with a $5.95 shipping and handling fee)On 11/18/2016, we received a twentieth introductory order form in the mail from [redacted] for a George Washington coin. We received a credit card payment of $14.90. (the coin was $9.95With a $4.95 shipping and handling fee) This item was shipped to [redacted]'s address on 12/15/2016.On 11/18/2016, we received a twenty-first introductory order form in the mail from [redacted] for a Statue of Liberty coin. We received a credit card payment of $9.90. (the coin was $4.95 with a $4.95 shipping and handling fee) This package was shipped to [redacted]'s address on 12/1/2016. Another item, a Boston Tea Party coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Please note that American Mint has never received the return of the Boston Tea Party coin nor payment in the amount of $79.95 for this item.On 11/21/2016, [redacted] was shipped the next item in the American Symbols of Freedom Coin Collection Series, the Freedom coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. We received a credit card payment of $85.90. (the coin was $79.95 with a $5.95 shipping and handling fee)On 1 1/22/2016, [redacted] was shipped the next items in the U.S. Presidents Baseball Series, the George Washington baseball and the James Madison baseball, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. Please note that we have never received the return of the George Washington baseball and the James Madison baseball, nor have we received payment in the amount of $45.85 for these two items.On 12/1/2016, [redacted] was shipped the next item in the American Symbols of Freedom Coin Collection Series, the Freedom coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. Please note that American Mint has never received the return of the Freedom coin nor payment for this item in the amount of $135.90.On 12/2/2016, [redacted] was shipped the next item in the Jubilee Celebrations Collection Series, the Diamond Jubilee 2012 coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. Please note that American Mint has never received the return of the Diamond Jubilee 2012 coin nor payment in the amount of S145.90 for this item. On 12/5/2016, [redacted] was shipped the next item in the Silver Dream Replica Archival Collection Series, the 1776 Continental Currency coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. Please note that American Mint has never received the return of the 1776 Continental Currency coin, nor payment in the amount of $75.90 for this item.On 12/6/2016, [redacted] was shipped the next item in The Saints Coin Collection Series, the John Paul II coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. [redacted] was also shipped the next item in the 130 Years of Liberty Coin Collection Series, the Liberty - Path to Freedom coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. Please note that American Mint has never received the return of the John Paul II coin and the Liberty - Path to Freedom coin, nor payment in the amount of $235.85 for these two items.On 12/7/2016, [redacted] was shipped the next item in the Queen Elizabeth II Coin Collection Series, the 1953 - Coronation coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. Please note that American Mint has never received the return of the 1953 - Coronation coin, nor payment in the amount of S185.90 for this item.On 12/19/2016, we received a twenty-second introductory order form in the mail from [redacted] for a Statue of Liberty coin. We received a credit card payment of $29.95. (the coin was $29.95) This item was shipped to [redacted]'s address on 12/22/2016.On 12/20/2016, we received a twenty-third introductory order form in the mail from [redacted] for a Donald Trump 2017-202 coin. A credit in the amount of $9.90 covered this item's balance. This item was shipped to [redacted] on 1/30/2017.On 1/4/2017. We received a twenty-fourth introductory order form in the mail from [redacted] for a Donald Trump - Battle coin. We received a credit card payment of $9.90. (the coin was $4.95 with a $4.95 shipping and handling fee)In conclusion, in order to clear [redacted]'s account balance, he will either need to pay $1,305.05 or return the following items using the enclosed postage paid, self-addressed mailing label: the Golden Jubilee 2002 coin, the 1890 $100 Farragut coin, the Donald Trump - Energy coin, the Mayflower Compact coin, the Boston Tea Party coin, the George Washington baseball and the James Madison baseball, the Freedom coin, the Diamond Jubilee 2012 coin, the 1776 Continental Currency coin, the John Paul II coin and the Liberty - Path to Freedom coin and the 1953 - Coronation coin. Please note we have enclosed a copy of one mailing label and a receipt of another mailing label. Two [redacted] labels were sent out to [redacted]. We could not print out a copy of the first label since it was over 12 hours old. However, [redacted] may use either mailing label for his return. We have tracking numbers for each label.Per this complaint, American Mint has cancelled [redacted]'s remaining open subscriptions to his collection series. Additionally, we have removed [redacted] from our mailing list. Please advise [redacted] to allow 90 days for all mailings to cease.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further, Thank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

I am writing in reference to Mr. [redacted]'s complaint. We received an introductory order form in the mail from Mr. [redacted] on 03/18/2016 for an 1804 Class I Silver Dollar coin. We received payment of $4.95 (coin was $4.95 plus he had to pay $4.95 for shipping and handling) with check #85804150...

and we billed him the remaining $4.95 shipping. This package was shipped to Mr. [redacted]'s address on 03/24/2016. Per Mr. [redacted]'s Rosamond, Ca Post Office shows package was undeliverable due to incorrect address and was returned to sender 03/29/2016. (Copy of [redacted] tracking info enclosed)Mr. [redacted]'s complaint states that he never received the merchandise, which he is correct because the order was returned to sender. Due to a delay with the Post Office we finally received the return of the 1804 Class I Silver Dollar coin 05/10/2016 and we sent Mr. [redacted] a refund check for the $4.95 he paid (checkh [redacted]) 05/25/2016. Due to Mr. [redacted]'s inconvenience we resent his order for the 1804 Class I Silver Dollar for free, with an estimated delivery date set up for Saturday 07/09/2016. (Enclosed copy of Delivery Confirmation)We apologize for any inconvenience this may have caused Mr. [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Very happy with the outcome of this issue and grateful for the great support on your part in resolving this important matter. 
Regards,
[redacted]

7/28/2014
Dear [redacted],I am writing in reference to [redacted]’s rebuttal. [redacted] states “the Eagle coin that was or was not sent to me is not an interest to me.” He then states that he is willing to pay for the shipping and handling and call it a done deal.[redacted]’s previous correspondence, with American Mint via telephone, has supported the fact that the merchandise was received. At his request, numerous postage paid return labels have beenmailed to [redacted] to return the 1838 Eagle Archival Edition coin.Payment of $89.95 or a return of the 1838 Eagle Archival Edition coin will reconcile the account balance. -We apologize for any inconvenience this may have caused [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
American Mint issued a check on 7-31-15 in the amount of $ 24.90 and sent this to me via certified mail. Thank you very much for your help in this matter.
American Mint would have done nothing if not for the help of the Revdex.com.
Again, Thank You!
Regards,
[redacted]

12/28/2015
Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 10/27/15 for a free Liberty Crystal Inlay Commemorative coin. We received payment of $4.95 for shipping and handling with check #[redacted]....

This package was shipped to [redacted]'s address on 10/27/15. Another item, a Liberty Bell-Independence Commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, creditor refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.
[redacted] called us on 12/22/15 regarding his outstanding invoice. [redacted] claimed he had not ordered the item on the invoice and that he hadn't received the package. [redacted] was advised that the post office shows delivery of the package on 11/3/15 and that he should contact the post office with any questions on the delivery. [redacted] refused to contact the post office, stated he would write a letter to the Revdex.com and disconnected the call. Enclosed is a copy of the United States Post Office tracking. We are also enclosing a postage paid return label for [redacted]'s convenience. Payment or return of the Liberty Bell-Independence Commemorative coin will reconcile the account. We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan D.
Director of Client Services

9/26/2014
Dear [redacted],I am writing in reference to [redacted]’s complaint. We received an introductory order form in the mail from [redacted] on 4/23/14 for a free 1933 Double Eagle Archival Edition coin. We received payment of $4.95 for shipping and handling with check #[redacted]....

This package was shipped to [redacted]’s address on 4/24/14. Another item, a 1929 HalfEagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We received payment for the 1929 HalfEagle Archival Edition coin on 5/13/14 with check #[redacted] in the amount of $95.64. Thus, the “Gold Eagle Archival” coin collection continued by shipping out a 1797 Eagle Archival Edition coin on 5/14/14.We spoke with [redacted] on 6/2/14. In response to this conversation, we cancelled the “Gold Eagle Archival” coin collection and mailed him a postage paid return label to return the 1797 Eagle Archival Edition coin. We informed him that it would take 7-10 business days to receive this letter. We then spoke with [redacted] on 6/30/14. During this conversation, he informed us that he returned the coin to the wrong department. We advised to allow more time to receive and process the return.We spoke with [redacted] on 8/11/14. At this time, we had not received the return of the 1797 Eagle Archival Edition coin. A return loss letter was mailed to [redacted]. We asked for this paperwork to be completed and returned to our office for processing and reconciling of the account. We apologize that [redacted] did not receive this letter. It has been processed manually to reconcile [redacted]’s account. Enclosed is a copy of the account statement.We apologize for any inconvenience this may have caused [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan DDirector of Client Services

I like the quality of coins and would buy here again.

Dear [redacted], I am writing in reference to [redacted]’s complaint. We received an
introductory order form in the mail from [redacted] on 7/30/14 for a free
1886 Liberty commemorative coin. We received payment of $4.95 for shipping and
handling with check #[redacted]. This package was...

shipped to [redacted]’s address
on 7/31/14. Another item, a Symbol of Democracy commemorative coin, was sent
along inside the same package for preview with no obligation to purchase as it
states on the order form in the American Mint Satisfaction Guarantee. Enclosed
is a copy of this order form, as well as a copy of his check #[redacted]. [redacted] states that he contacted American Mint in reference to this
matter. We have never had any communication with [redacted]. [redacted]’s
account is outstanding for $89.95 for the Symbol of Democracy commemorative
coin. In order to reconcile his account, [redacted] will have to provide a
copy of the police report to his insurance company and file a claim. [redacted]
[redacted] will have to submit payment to American Mint and his insurance
company will reimburse him. Enclosed is a copy of his account statement. We apologize for any inconvenience this may have caused [redacted]. Let me
know if you need anything further. Thank you for your assistance in settling
this matter.Sincerely,Susan DDirector of Client Services

8/5/2015
Dear [redacted],
I am writing in reference to [redacted]’s complaint concerning his mother. American Mint does not have an account under [redacted]’s name or the address listed. Without his mother’s name and address or an account number, we are unable to locate the account...

for research.[redacted] states that he has asked American Mint to stop soliciting his mother. If his mother has an account, we can research the matter and cease shipments, if applicable, and remove her name from our mailing list. American Mint offers collectible coins, knives, and jewelry; we do not sell ceramics and plaques as [redacted] listed on the complaint. [redacted]’s mother may be on other numerous collectibles company mailing lists.
We apologize for any inconvenience this may have caused [redacted] and his mother. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan D.
Director of Client Services

05/05/2014
Dear [redacted],I am writing in reference to **. [redacted] complaint. **. [redacted] states that he submitted a check in April dated 4/1/14 in the amount of $4.95 to order a [redacted] coin. **. [redacted] does not reference the check for this order in his complaint.American Mint has...

record of receiving an order from **. [redacted] in early March for a free [redacted]Career Victory coin. This offer was paid via check #*26 for the shipping and handling of $4.95. We also have record of another order in March for a 1 Sitting Bull Sacagawea coin and a Remain Close to Great Spirit coin. This offer was paid via check #*28 for $9.90. Each coin was $4.95 and the shipping and handling was also $4.95. At the time the order was placed, the shipping and handling was not paid. We promptly received payment for the outstanding $4.95 via check #*33 on 3/31/14.We spoke with **. [redacted] on 4/29/14. During this conversation, he advised American Mint that he submitted check #*32 for 4.95 for the [redacted] order. As noted on the attached account statement, American Mint does not have record of an order for a [redacted] coin. We informed **. [redacted] to check with his bank to see if the check has been cashed. **. [redacted] called back the same day and informed us that check #*32 was cashed by American Mint. We informed **. [redacted] that we would need proof of the cashed check to research the matter further. **. [redacted] refused to submit a faxed copy of the cashed check #*32. He informed American Mint to cancel his account and disconnected the telephone call.In order to proceed, American Mint does need a copy of the cashed check #*32 to research the matter further. Enclosed is a copy of **. [redacted] account statement.We apologize for any inconvenience this may have caused **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.

9/2/2014
Dear [redacted],I am writing in reference to [redacted]’ rebuttal. [redacted] states that items are sent for preview with [redacted] Coin company, but American Mint disguises that. We apologize that [redacted] feels that way. All of American Mints order forms have a paragraph titled the American Mint Satisfaction Guarantee. This paragraph was located right underneath [redacted]’ signature. This paragraph reads “by returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues of the collection, please X out this paragraph. The American Mint Preferred Collector’s Price is guaranteed for you. You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. American Mint has no minimum purchase requirements. You can cancel this service at any time by calling toll free 1-877-807-MINT.”
[redacted] is only being billed for the 1787 Brasher EB Replica coin if he decides to keep it. He did not contact American Mint to state that he did not wish to keep this item. As stated in the initial complaint response, the 1787 Brasher EB Replica coin can be returned to reconcile the account. A postage paid return label was already mailed to him. The 1849 Liberty Head Double Eagle coin that was ordered and paid via check #[redacted] is [redacted]’ to keep.
Again, we apologize for any inconvenience this may have caused [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely
Susan D. Director of Client Services

I will keep this short, No need to give American Mint more then it deserves. First I placed an order with the offer for a knife for $9.95 + ship and handling. I received the product with a watch and 2 knifes. I looked at the invoice to see if they had made a mistake or if it was a promotion. I saw nothing to say I owed them 59.95. So I sent one to my father who is in the middle east US Air force Afghanistan. Later I noticed a charge of 59.95 on my credit card. I called and they told me I need to pay I explained that I did not order anything, they told me I did not mark on the card I told them I looked and did not see anything like that. Jump to now its bin 4 months and I'm still have this problem. They want me to pay 59.95 after they charged my Credit card. I called absolutely no help the most horrible service. They want there knife at all coast back.I was explaining to them that they need to be clear and stop these sneaky tactics. PLEASE I beg you to NEVER ORDER FROM THEM and tell your friends and family spread the word out!!!

05/05/2014
Dear [redacted],I am writing in reference to [redacted] complaint. We have removed [redacted] from our mailing list. However, our mailings are preprinted so it may take up to ninety days for our mailing advertisements to cease.We apologize for any inconvenience this may...

have caused [redacted]. Let me know if you needanything further. Thank you for your assistance in settling this matter.Sincerely,

I am writing in reference to Ms. [redacted]’s complaint. The account is in the name of Mr. [redacted]. We received an introductory order form in the mail from Mr. [redacted] on 3/7/14 for a free Petty 200" Career Victory coin. We received payment of $4.95 for the shipping and handling with check #[redacted]. This...

package was shipped to Mr. [redacted]’s address on 3/10/14. Another item, a Petty 1" Daytona 500 win coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Ms. [redacted] has a copy of this order form enclosed in her complaint.Despite Ms. [redacted] stating that her son never received previous bills, American Mint mailed reminder notices to Mr. [redacted] on a monthly basis from April until November. The outstanding balance entered collection status, with [redacted]y, on 11/13/14 in the amount of $87,45. [redacted]y mails letters and makes phone calls to collect a debt. An account statement was mailed to Mr. [redacted] to show him that the Petty 1" Daytona 500 win coin is outstanding.
After a telephone conversation on 1/10/15, a request for a copy of the order form was submitted. Ms. [redacted] has a copy attached to the complaint. Payment or a return of the Petty 1“Daytona 500 win coin will reconcile the account balance with American Mint and thus, [redacted]y.
We apologize for any inconvenience this may have caused Mr. [redacted] & Ms. [redacted].
Let me know if you need anything further.
Thank you for your assistance in settling this matter.
Director of Client Services

2/5/2014
Dear **. [redacted],
I am writing in reference to **. [redacted]’s complaint. We received an introductory order form in the mail from **. [redacted] on 08/28/13 for a free Statue of Liberty commemorative coin. This package was shipped to **. [redacted]’s address on...

08/30/13. Another item, a US National Anthem coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.
We do provide postage paid return labels upon request as it states on the reverse side of our “Returns Information Form” enclosed inside all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.
American Mint issued monthly reminder notices to **. [redacted] for the outstanding balance of the US National Anthem. **. [redacted] had the option of returning the item during our preview period. Unfortunately, we never had any communication with him until 1/29/2014. During this conversation, he advised us that he would be filing complaints with the Revdex.com and the Idaho Attorney General’s office. In response to this conversation, we cancelled the “Symbols of Freedom” commemorative coin collection and removed his name from our mailing list. However, our mailing advertisements are prepared in advance so it may take up to ninety days for advertisements to cease. **. [redacted]’s account balance is $79.95 for the US National Anthem coin.
We apologize for any inconvenience this may have caused **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.

4/15/2014Dear [redacted],I am writing in reference to **. [redacted]’s complaint. We received an introductory order form in the mail from **. [redacted] on 9/9/13 for a free 1896 $5 Presenting Light commemorative coin. We received payment of $4.95 for shipping and handling with check #[redacted]....

This package was mailed to **. [redacted] on 9/10/13. Another item, a $1 History Instructing Youth commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.On 11/6/13, we received payment of $79.95 with check #** for the $1 History Instructing Youth commemorative coin. Thus, the coin collection continued. The next package was shipped on 11/7/13 and contained an 1899 $1 Black Eagle coin.We processed an email from **. [redacted] on 12/20/13. In response to this email, we cancelled the coin collection and emailed **. [redacted] a postage paid return label to return the 1899 $1 Black Eagle coin. We did not receive a return.We processed another email from **. [redacted] on 3/13/14. In his email, he stated that he did not receive the 1899 $1 Black Eagle coin. We mailed him a letter with delivery information via the USPS for this package. We urged him to take this information to his local post office. On 4/2/14, we processed another email from **. [redacted]. In this email, he does not reference if he contacted his post office. He states that he refuses to pay this bill and has regarded it as junk mail.**. [redacted] also references that he received a gold plated coin. That coin was an individual order that he placed in October (see invoice #2 on the attached account statement) for $7.90 with check #[redacted]. This order did not introduce a collection. He also references that he bought two silver coins from us but that they were not pure silver. The 1896 $5 Presenting Light coin was not advertised as pure silver; the advertisement listed the coin at .999 pure silver plated.American Mint has reconciled **. [redacted]’s account balance. Attached is a copy of his account statement.We apologize for any inconvenience this may have caused **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,?

8/20/2014
Dear [redacted],I am writing in reference to [redacted]’s complaint. We received an introductory order form in the mail from [redacted] on 6/30/14 for a free Dwight Eisenhower commemorative coin. We received payment of $4.95 for shipping and handling with check #[redacted]....

This package was shipped to [redacted]’s address on 7/1/14. Another item, a Douglas MacArthur commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We spoke with [redacted] on 8/8/14. In response to this telephone conversation, we cancelled the “Leaders of World War II” commemorative coin collection and mailed [redacted] a postage paid return label to return the Douglas MacArthur coin. Upon receipt of this return, [redacted]’s account will be reconciled. Enclosed is a copy of his account statement.We apologize for any inconvenience this may have caused [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D Director of Client Services