American Mint

I am responding to [redacted]' request to be removed from our mailing list. I did not find any account for [redacted] or any coorespondance in writing or via phone. I have added him to our data base so I can stop his mailings however it does take up to 90-days for any mailings to cease since they...

are pre-printed.We apologize for any inconvenience.Sincerely,Susan * D[redacted]

5/8/2017Dear [redacted]:I am writing in reference to [redacted]'s complaint. There are two account numbers associated with [redacted].Account # [redacted]We received an introductory order form in the mail from [redacted] on 2/16/17 for a 1933 Gold Double Eagle replica coin. We received a credit card...

payment of $6.95 (the coin itself was free and the customer only had to S6.95 for shipping and handling). This package was shipped to [redacted]'s address on 3/3/17. Another item, a 1797 Turban Head Eagle Archival coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not Satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund." Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that he received the 1797 Turban Head Eagle Archival coin due to the fact that he did not cross of the American Mint Customer Satisfaction Guarantee paragraph. (Please see above) We received a credit card payment in the amount of $89.95 on 4/3/17.On 4/4/17, we received a second introductory order form in the mail from [redacted] for an 1838 Liberty Head Eagle Archival coin. A second item, a platinum accented eagle replica coin, was sent alongside in the same package for preview with no obligation to purchase as stated onthe American Mint Satisfaction Guarantee paragraph. (Please see above) This package was mailed to [redacted]'s address on 4/4/17.Please advise [redacted] that he received the platinum accented eagle replica coin due to the fact that he did not cross off the American Mint Customer Satisfaction Guarantee paragraph. (Please see above) We received a credit card payment in the amount of $96.90 on 5/4/17.On 5/5/17, [redacted] called American Mint to return the platinum accented eagle replica. American Mint provided [redacted] with a postage paid, self-addressed return label for use with this return. Additionally, American Mint cancelled [redacted]'s Subscription to the platinum accented eagle replica coin series. American Mint has not yet received the coin back.In his complaint, [redacted] states that he would like a refund for these coins. In order to receive a refund, [redacted] will have to return both the 1797 Turban Head Eagle Archival coin and the platinum accented eagle replica coins using the enclosed postage paid, Self-addressed mailing label.Account # [redacted]We received an introductory order form in the mail from [redacted] on 2/23/17 for a Donald Trump - Battle coin. We received a credit card payment in the amount of $6.95 on 3/20/17. (the coin was free and the customer only had to pay a $6.95 shipping and handling charge) Another item, a Donald Trump - Business Coin, was sent alongside in the same package for preview with no obligation to purchase as stated on the American Mint Customer Satisfaction Guarantee paragraph. (Please see above) Enclosed is a copy of this order form. This package was shipped to [redacted]'s address on 3/20/17. On 4/10/17, [redacted] called American Mint to return the Donald Trump - Business coin. [redacted] was advised of American Mint’s return policy but declined. Please advise [redacted] that his subscription to the Donald Trump - Business coin series was canceled on 4/10/17. On 5/5/17, [redacted] again called American Mint to return the Donald Trump - Business coin. This time, American Mint sent [redacted] a postage paid, self-addressed mailing label for use with his return. American Mint has not yet received the Donald Trump - Business coin back or payment for this item.In order for [redacted] to clear his account, [redacted] will have to return the Donald Trump - Business coin using the enclosed postage paid, self-addressed mailing label.Please advise [redacted] to return the 1797 Turban Head Eagle Archival coin, the platinum accented eagle replica coin and the Donald Trump - Business coin using the same postage paid, self-addressed mailing label and enclose all of the associated paperwork and invoices for each item.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

I am writing in reference to Mr. [redacted]'s complaint. We received an introductory order form in the mail from Mr. [redacted] on 03/10/2016 for a 2016 S1 Silver Eagle coin. We received a credit/debit card payment of $24.90 (the coin itself was $19.95 plus $4.95 for shipping and handling). This package was...

shipped to Mr. [redacted]’s address on 03/11/2016. Another item, a Mayflower Compact coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Mr. [redacted]'s complaint States that he returned the Mayflower coin with the postage paid return label that We Sent him. Upon further review we did receive an item that he returned with our label, but the item we received was from a different invoice. Mr. [redacted] then called us again 10/27/16 and we advised him again that we didn't receive the Mayflower coin, he insisted he returned the item, so we sent him a claim form to clear his account balance. We received, processed the claim and cleared Mr. [redacted]'s account balance. “Enclosed is an Account Cleared Letter.We apologize for any inconvenience this may have caused Mr. [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter./ Susan D[redacted]Director of Client Services

I am writing in reference to Mr. [redacted]'s rebuttal. Mr. [redacted] filed an initial consumer complaint with the Revdex.com (“Revdex.com) on 10/23/2017. American Mint responded in a letter dated 10/24/2017 (hereinafter referred to as the “initial response letter). American Mint hereby restates and reincorporates its initial response letter by reference. Mr. [redacted] filed a rebuttal on 10/24/2017.We had attached an order confirmation form and a delivery confirmation letter for Mr. [redacted] with our initial response letter. This information showed that Mr. [redacted] placed an order with American Mint for the items described in our initial response letter and that they were delivered to his address. In his rebuttal, Mr. [redacted] nevertheless states that he never ordered or received the merchandise described in our initial response letter.Per this complaint, we have processed Mr. [redacted]'s account internally as a demand loss. We have cleared his account balance. Enclosed is an account cleared letter.Mr. [redacted]'s account has been closed out.We apologize for any inconvenience this may have caused Mr. [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D[redacted] Director of Client Services

------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jan 12, 2017 at 8:40 AMSubject: Fwd: Complaint # [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Jan 10, 2017 at 6:19 PMSubject: Complaint # [redacted]To: [email protected] Revdex.comI now have my money returned to my cardThank you for your help.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the USPS shipping label and the 1838 Liberty Head replica coin will be returned today. 
Regards,
[redacted]

3/7/2014
Dear **. [redacted],
I am writing in reference to **. [redacted]’s complaint for her father, [redacted]. **. [redacted] has been a customer of American Mints since 2003. He has been consistently ordering and collecting since 2011 by check. **. [redacted] states that...

“he says it was simpler for him to pay the credit card bill then to return the items.” She then states that American Mint is unethical and preying on her elderly father who is confused. Firstly, **. [redacted] does not have a credit card on file with American Mint. As shown on the account statement, everything has been paid via check. Also, American Mint does not know the age of their customers when orders are submitted.
Every time an introductory order is received, other merchandise from that corresponding collection is sent for preview with no obligation to purchase. This is outlined on every order form in our paragraph titled the American Mint Satisfaction Guarantee. This paragraph also states that the customer is under no obligation and any item may be returned at our cost during our preview period. A copy of one of **. [redacted]’s order forms is enclosed, as well as a copy of the account statement. As shown on the account statement, **. [redacted] has 112 invoices. He has paid for the majority of these items by submitting a check. He has never contacted American Mint to return an item or to cancel a collection.
**. [redacted] did contact us once on 9/10/13 to inquire about the invoice price ($1104.90 for a rare 1928-P Peace Dollar coin). Our representative informed him that it was the price listed. **. [redacted] stated he would think about it and make a decision. We promptly received this payment via check #[redacted] on 9/23/13.
On 2/20/14, we spoke with **. [redacted]. In response to this conversation, we cancelled all the active collections on **. [redacted]’s account and mailed a postage paid return label. We are uncertain as to what items **. [redacted] is requesting to return. Her complaint only lists 6 rarity gold coins but does not state the name of these coins. She also requests that the refund be issued to the credit card. As mentioned previously, there is no credit card on file on **. [redacted]’s account. On 3/5/14, we spoke with **. [redacted] again. At that time, the Customer Service Representative submitted a request for a refund check of $171.05 to be issued for overpayments. This refund check should be received in approximately three weeks.
We apologize for any inconvenience this may have caused **. [redacted] and **. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,

03/21/2017Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 02/11/2017 for a Donald Trump coin. We received payment of $6.95 for shipping and handling with check #[redacted]. This package was shipped to [redacted]...

[redacted]'s address on 02/28/2017. Another item, a Ronald Regan coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. Enclosed is a copy of this order form. We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with [redacted], via telephone or mail, despite that We have sent out monthly reminder notices. We never received payment or a return of the Ronald Regan coin either. Thus, [redacted]'s account is past due for $85.16.[redacted]'s complaints state he was never able to get through to our customer service department. We are open Monday-Friday 8:00am–9:00pm EST and Saturdays 8:00am-6:00pm EST. We have no record of his call. Mr.[redacted] also states he sent back the coins however we do not have them in our office and did not provide a postage paid return label for him with tracking. He will need to file a claim with the provider he sent them back with since we did not provide the label. Until either the Ronald Regan coin is returned or paid the balance will remain open. If [redacted] still has the coins I have enclosed a postage paid return label so we are able to track his package and properly credit his account.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.SincerelySusan D.Director of Client Services

5/9/2017Dear [redacted]:I am writing in reference to [redacted]'s rejection of our response to his initial complaint. [redacted] submitted a complaint to the Revdex.com on 5/5/17. The case was assigned an ID of 12140348. In his complaint, [redacted] requested that American Mint cancel all of his invoices. American Mint explained in its 5/5/17 response letter that [redacted] did place an order on 2/21/17 for a Statue of Liberty Archival Edition coin. This coin was free and [redacted] was only required to pay $6.95 for shipping and handling. American Mint received payment in the amount of $6.95 from [redacted] via check # 0178. Furthermore, American Mint explained that [redacted] received the National Anthem Archival Ed. preview coin due to the fact that the American Mint customer satisfaction guarantee paragraph was not crossed out on the order form. This package was shipped to [redacted]'s address on 2/23/17. American Mint confirmed that [redacted] had refused this package and that at the time of American Mint’s initial response letter dated 5/5/17, the package was en route back to American Mint. Therefore, American Mint cleared [redacted]'s account balance and issued an account cleared letter.On 3/29/17, [redacted] placed a second introductory order in the mail with American Mint for a 1933 Double Eagle Archival Ed. coin. (The coin was $4.95, and the customer had to pay a $4.95 shipping and handling fee). The 1933 Double Eagle Archival Ed. coin was shipped to [redacted]'s address on 3/31/17. American Mint received a payment via check # 202 on 3/29/17 in the amount of $9.90. Therefore, American Mint issued a credit to [redacted]'s account in the amount of $9.90. In order to receive a refund for check # [redacted] will need to return the 1933 Double Eagle Archival Ed. coin.On 4/25/17, American Mint received another payment from [redacted] via check #201 in the amount of $9.90. American Mint then issued an additional credit to [redacted]'s account in the amount of $9.90. Check #201 was paid toward invoice ** associated with the first order received by American Mint from [redacted].On 5/8/17, American Mint received the return of the first package that [redacted] previously refused containing, among other things, the Statue of Liberty Archival Ed. coin and the National Anthem Archival Ed. coin. [redacted]'s account was therefore issued a credit in the amount of S96.90 and his account balance was later cleared.[redacted] makes a request in his rejection letter dated 5/917 for a refund for all three of his payments made. Per this new complaint, American Mint has issued a refund in the amount of $16.85. (This includes [redacted]'s payments via check *'s [redacted] and [redacted].) Please advise [redacted] that he should receive a refund check within 2-4 weeks. If [redacted] would like to receive a refund for check #[redacted], he will need to return the 1933 Double Eagle Archival Ed, coin.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan
D.Director
of Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I did not write a bad check as stated twice in the letter. A stop payment was applied, it was not an overdraft, a bad check, or insufficient funds, it was a stop payment to prevent American Mint from depositing the check and applying funds to an account that should not have had funds applied since the forgiven account was apparently not forgiven.
Regards,
[redacted]

Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 11/11/15 for a free Statue of Liberty 1886 Crystal Inlay Commemorative coin. We received payment of $4.95 for shipping and handling with money order #...

[redacted]. This package was shipped to [redacted]'s address on 11/12/15. Another item, an Enlighten the World Commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We received a letter from [redacted] on 12/8/15 stating that invoice 1 was supposed to be $4.95. We sent a postage paid return label (tracking #[redacted]) to [redacted]. A copy of [redacted]'s original signed order form showing the American Mint Satisfaction Guarantee was also sent to her. On 12/22/15 we sent [redacted] another copy of her order form and explained that she had received a preview item in addition to her free coin. We also included a second postage paid return label (tracking #[redacted]). We received a letter from [redacted] stating that she had returned the items from invoice 1. We advised her that we have not yet received her return. To date, neither of our postage paid return labels has been used. If [redacted] returned the items without using either of the postage paid return labels we provided, we advise [redacted] to contact her local post office to file a claim.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

I am writing in reference to Ms. [redacted]'s complaint. We received an introductory order form in the mail from Ms. [redacted] on 05/13/2016 for an Everlasting Grace Ring. There was a payment of $9.95 received at that time (the ring was $9.95 and the shipping and handling was free) per checkh 54.06. This...

package was shipped to Ms. [redacted]'s address on 05/25/2016. Another item, the Everlasting Grace Earrings, were sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Ms. [redacted]'s complaint states that she returned the preview item with our postage paid return label, but that was incorrect. She returned a different order which we received and credited to her account. Ms. [redacted] then called us 12/12/16 and we advised her that we received the items returned, also we advised her that those weren't the items she was being billed for. She told us that she did return the Everlasting Earrings, we advised her we never received them back and they may have been lost in the mail so we sent her a claim form 12/13/16 to fill out and return so we can clear her account balance. Per this Revdex.com complaint we expedited the claim and processed it internally and cleared Ms. [redacted]'s account balance. “Enclosed is an Account Cleared Letter.AMERICAN MINTP.O. Box [redacted] Mechanicsburg, PA 17055-0010 Local: ###-###-#### o Fax ###-###-#### Toll-Free: 877-[redacted]) E-mail: [redacted] Hours: Monday-Friday, 8 a.m. - 9 p.m. EasternWe apologize for any inconvenience this may have caused Ms. [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D[redacted] Director of Client Services

Attached is our response to the complaint.

Complaint: [redacted]
I am rejecting this response because:
See attached handwritten response.
Regards,
[redacted]

Please see our below and attached  response.---------- Forwarded message ----------From: <Susan.D[redacted]Date: Fri, Mar 17, 2017 at 2:53 PMSubject: [redacted]
To: [redacted]@myRevdex.com.org[redacted]'s account has been cleared of any outstanding balances and he has been removed from our mailing list. It does take up to 90-days for the mailings to cease as they are pre-printed.We hope this clear's [redacted]'s concerns.Please let me know if there is anything else we can do.Sincerely,Susan * D[redacted]Susan D[redacted]Director of Client ServicesAmerican Mint

01/09/2017Dear [redacted]I am writing in reference to [redacted]'s complaint. We received an introductory internet order from [redacted] on 11/29/2016 for a Donald Trump coin. There was credit/debit card payment received of $9.90 (the coin was $4.95 plus $4.95 for shipping and handling) card#...

[redacted]. This package was shipped to [redacted]'s address on 11/30/2016. Another package with 2 items, the George Washington and Harry Truman coins, was sent 12/19/16 for preview with no obligation to purchase as it states on our website under the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted]'s complaint States that he received merchandise that he never ordered. [redacted] contacted American Mint on 12/22/16 and we advised him of the American Mint Satisfaction Guarantee. He stated he didn't want any of the items and we sent him a postage paid return label on 12/26/16 So he could return the package at no cost. We have yet to receive the return of the George Washington and Harry Truman coins. The postage paid return label is also showing that it was not used. We have enclosed another postage paid return label, he can return those unwanted items in the padded packaging that the order initially came in and once we receive the package it will clear [redacted]'s account balance.Sincerely,Susan D.Director of Client Services

I am writing in reference to Mr. [redacted]'s complaint. We received an introductory order form in the mail from Mr. [redacted] on 06/20/2016 for a 1933 Gold Double Eagle Replica coin. We received payment of $4.95 (coin was free just had to pay $4.95 for shipping and handling) with check #[redacted]. This package...

was shipped to Mr. [redacted]'s address on 06/21/2016. Another item, an 1861 Paquet Double Eagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, creditor refund." Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Mr. [redacted]'s complaint states that he received the merchandise but he never ordered the 2nd coin, which was sent as a preview item due to the American Mint Satisfaction Guarantee was not crossed off on the order form as it states. Mr [redacted] called 06/24/2016 he stated he didn't want to continue with the collection or keep the preview item, at that time we cancel the coin collectionand sent him a postage paid return label, to help Mr. [redacted] return the unwanted items at no charge and clear the account balance.We apologize for any inconvenience this may have caused Mr. [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Director of Client Services

Dear [redacted]:I am writing in reference to the reopening of [redacted] complaint. We received an introductory order form in the mail from [redacted] on 3/27/17 for a Donald Trump coin. We received payment of $4.95 (the coin itself was free customer only had to $4.95 for shipping and handling) with check # 1743. This package was shipped to [redacted] address on 3/28/17. Another item, a Dwight D. Eisenhower coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperWork.On 6/9/2017. American Mint received a return package from [redacted] containing theDwight D. Eisenhower coin. Therefore, a credit in the amount of S79.95 was issued to [redacted] account.Per this complaint, American Mint has cleared [redacted] account balance. Enclosed is an account cleared letter. Please note that [redacted] Subscription to the Dwight D. Eisenhower coin collection series has been cancelled. Additionally, American Mint removed [redacted] from its mailing list on 5/16/2017. Since it takes 90 days for all mailings to cease, [redacted] should no longer receive any mailings after 8/16/2017. If [redacted] receives additional mail prior to this date, please have him either discard or ignore these mailings. [redacted] should no longer receive any additional billing statements. We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.SincerelySán D[redacted] Director of Client ServicesDear [redacted].Thank you very much for your recent correspondence. Your letter has been referred to us for reply.We would like to inform you that your account has been cleared.Thank you for choosing AMERICAN MINT. Should you have additional questions or concerns, please feel free to contact our Customer Service Department.Sincerely yours,Customer Service Department

4/20/2017I am writing in reference to [redacted]'s complaint. [redacted] has two accounts with American Mint. His two account is are [redacted] and [redacted]. [redacted]'s complaint addresses account #[redacted]. Regarding account #[redacted], we received an introductory order form in the mail from...

[redacted] on 3/1/2017 for a Buffalo Bill Bowie Knife. We received payment of $14.90 via a credit card payment (knife was $9.95 and there was a shipping and handling fee of $4.95). This package was shipped to [redacted]'s address on 3/7/2017. Another item, a Davy Crockett Bowie Knife, was also sent in the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] kept the Davy Crockett Bowie Knife past the 25 day period as stated above in the American Mint Satisfaction Guarantee, and thus, was charged $99.95 for the knife. [redacted] returned the Buffalo Bill Bowie Knife and the Davy Crockett Bowie Knife on April 12, 2017. American Mint acknowledges this receipt. Therefore, the customer's account was cleared as to these items and he received a refund. Additionally, the customer's subscription to the knife collection was cancelled at this time.Prior to [redacted]'s knife subscription being cancelled, an additional order was placed on April 7, 2017 with American Mint. As a result, [redacted] was charged $106.90 ($99.95 for a Wyatt Earp Bowie Knife and $6.95 for shipping and handling) The Wyatt Earp Bowie Knife was shipped to [redacted] on the same day.[redacted]'s complaint alleges that he bought a collectible knife for $9.95 and then received another knife he did not buy, and therefore, his credit card was charged $99.95. He states that he returned the knives at a cost of $25 shipping. Please note that customers are provided a postage-prepaid return label to make returns. Please advise [redacted] that his return package containing the Buffalo Bill Bowie Knife and the Davy Crockett Bowie Knife pursuant to invoice #1 have been received by American Mint and his account has been cleared as to these two items. He has received a refund as to these two items. Additionally, his subscription to the knife collection has been cancelled.Regarding invoice #2, (which charged [redacted] $99.95 for a Wyatt Earp Bowie Knife and a shipping and handling fee) please advise [redacted] to return the Wyatt Earp Bowie Knife in order to clear his account as to Invoice #2. Enclosed is a Postage Return Label. We never received any phone calls from [redacted] regarding this matter. If we had, we would have advised [redacted] to complete the steps detailed above. Please advise [redacted] that he will receive no more coins or knives and that it takes 90 days for mailings to cease.Regarding [redacted]'s second account with American Mint (account #[redacted]), which is not at issue in his Revdex.com Complaint (ID # [redacted]), American Mint received an introductory order (for coin) on 2/24/2017 in the mail from [redacted] for a 1933 Gold Dbl. Eagle Replica. We received payment from [redacted] via credit card in the amount of $6.95. (coin was free with $6.95 shipping and handling fee) This package was shipped to [redacted]’s address on 3/9/2017. Another item, 1861 Paquet Dbl. Eagle Archiv, was also sent in the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] kept the 1861 Paquet Dbl. Eagle Archiv coin past the 25 day period as stated above in the American Mint Satisfaction Guarantee, and thus, was charged $89.95 for the coin. [redacted] returned the 1933 Gold Dbl. Eagle Replica and the 1861 Paquet Dbl. Eagle Archiv coin on April 12, 2017. American Mint acknowledges this receipt. Therefore, the customer's account was cleared as to these items and he received a refund. Additionally, the customer's Subscription to the coin collection was cancelled at this time.Prior to [redacted]'s coin Subscription being cancelled, an additional order was placed on April 11, 2017 with American Mint. As a result, [redacted] was charged $96.90 ($89.95 for a 1838 Liberty Head Eagle Archiv and $6.95 for shipping and handling) The 1838 Liberty Head Eagle Archiv was shipped to [redacted] on the same day. Please advise [redacted] that this coin is currently in transit and he should be receiving it soon. In addition to returning the Wyatt Earp Bowie Knife as detailed above with the enclosed pre-paid mailing label, [redacted] should also include the 1838 Liberty Head Eagle Archiv coin in order to clear his second account, account #[redacted]. Additionally, please inform [redacted] that he will receive no more coins or knives and his subscriptions to both have been cancelled. [redacted] should no longer receive mailings after 90 days. After [redacted] returns his Wyatt Earp Bowie Knife and 1838 Liberty Head Eagle Archiv coin, both of his accounts (#s [redacted] and 27.665712) will be cleared and he will receive a refund for these items.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

02/22/2016 Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an on line order from [redacted] on 12/03/2016 for a Donald Trump 2017-2021 coin. Another item, a Harry Truman and John F Kennedy coin, was sent on 12/27/2016 for preview with no obligation to purchase as it...

states on our website under the description of the item. This paragraph states “*Includes a free preview of future issues in the collection “Greatest American Presidents. Should you decide to keep your preview item, it will be charged at the regular price to your credit card after your 20 day preview period.” Below is a screen shot of the paragraph.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] sent an email to our customer service department on 02/13/17 stating he neverreceived the package with the two coins. Our tracking from USPS shows delivery on 12/30/2016 with tracking [redacted].[redacted] called on 02/14/2017 stating her never received the package and hung up on the customer service representative. [redacted] should first check with his local post office as they show the package as delivered to him as it shows above. Once he verifies the delivery, either return of the package or payment will clear his account.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services