American Mint

12/15/2016Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory internet order from [redacted] on 12/01/2016 for 4 of the Donald Trump 2017-2021 Presidential coins. There was a credit/debit card payment of $24.75 received at the time (the coins were $4.95...

each plus $4.95 shipping and handling). This package was shipped to [redacted]’s address on 12/07/2016.[redacted]'s complaint states that he placed an internet order on 12/01/2016 for the Donald Trump coins but decided to cancel the order and called on 12/01/2016. When he spoke to the representative he advised them his name was William M[redacted]. After checking the account we found no order. We placed a warning on the account for no order to be processed. On 12/07/2016 [redacted] called back and gave the name Dave M[redacted]. We found the account and the order under that name and explained the order had already been shipped to him.We have enclosed a postage paid return label for his convenience in returning the coins.We apologize for any inconveniences this may have cause [redacted]. Please let me know if you need anything further. Thank you for your assistance in this matter.Sincerely,Susan D. Director of Client Services

[redacted] was receiving advertisements from us but never contacted us via phone to inform us to stop the mailings. Unfortunately we did not receive his return mailings notifying us to remove his name. I have entered a do not mail on his account but it can take up to 90-days for the mailings to...

cease. Please inform [redacted] to discard any mailings he receives. If he has further questions please let us know.Respectfully,Susan D[redacted]Director of Client Services

10/28/2015Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 03/10/15 for a free Statue of Liberty coin. The offer advertised a free coin with $4.95 for shipping and handling. We did not receive this payment...

from [redacted] but mailed the coin in good faith since she returned the offer. This package was shipped to [redacted]'s address on 03/17/15. Another item, a US National Anthem coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We do provide postage paid return labels upon request as it states on the reverse side of our “Returns Information Form” enclosed inside all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.On 4/17/15 we received a letter from [redacted]. In response, we cancelled the “Symbols of Freedom” collection and sent a postage paid return label. We received another letter on 6/10/15 and sent another postage paid return label. On 9/29/15 we received an email from [redacted] and a postage paid return label was emailed to [redacted]. We then mailed a copy of the order form to [redacted] to show her the American Mint Satisfaction Guarantee. Payment or return of the US National Anthem coin will reconcile the account.We apologize for any inconvenience this may have caused [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susash DDirector of Client Services

We received information on 9/2/16 to remove [redacted] from the mailing list. At that time we notified it takes up to 90-days to remove from mailings as they are preprinted. [redacted] can discard any advertisements from us within the 90-day period. Thank you,Susan D[redacted]Director of Client Services

1/1/16Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 06/24/2016 for a Form a More Perfect Union coin... We received payment of $4.95 for shipping and handling as the coin was free with check #3679. This...

package was shipped to [redacted]'s address on 6/27/2016. Another item, a Insure Domestic Tranquility coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] spoke with a representative on 11/1/2016 regarding only receiving one coin. We had no other communication with [redacted] since June when the coin was shipped. During this time [redacted] received and invoice, with his order, for the Insure Domestic Tranquility coin and additionally two Dunning letters regarding the outstanding balance. [redacted] did not contact our office to inform us of any issues.[redacted]'s complaint states that he never received the merchandise that he was being billed for. However, we were not notified of this. If American Mint were informed, we would have sent paperwork stating that the merchandise in question was indeed not received and lost in the mail. We would have [redacted] to sign, date, and return the paperwork to our office for processing and clearing of the invoice. However, we have since processed this manually, thus clearing [redacted]'s account. We have also closed his account.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely, Susan D.Director of Client Services

9/5/2017Dear [redacted]:I am writing in reference to [redacted] rebuttal letter. [redacted] filed an initial consumer complaint with the Revdex.com (Revdex.com) on 8/29/2017. American Mint responded to [redacted]’ complaint in a letter dated 8/29/2017 (hereinafter referred to as the “initial response letter). American Mint hereby restates and reincorporates its initial response letter by reference. [redacted] filed a rebuttal to American Mint's initial response letter on 8/30/2017.In our initial response letter, we explained that [redacted]'s account had been processed internally as a post loss after he stated that he did not receive the 2017 $1 Silver Eagle coin and the Boston Tea Party coin. [redacted] placed an order for the 2017 $1 Silver Eagle coin on 3/1/2017. He made a credit card payment of $19.95 on 3/8/2017. [redacted] was shipped the Silver Eagle coin. He was also shipped next item in his coin collection series, the Boston Tea Party coin, to preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph on [redacted]' order form. On 4/10/2017, [redacted] filed a credit card dispute concerning the $19.95 charge. [redacted] alleged that he never received the Silver Eagle coin nor the Boston Tea Party coin. American Mint credited the $19.95 back to [redacted] account pending the outcome of the dispute. On 5/3/2017. [redacted] bank credited the $19.95 back to American Mint's account after we won the credit card dispute. On 6/15/2017, we processed [redacted] account internally as a post loss. His account was issued a credit in the amount of $119.90. On 6/16/2017. his credit card was issued a refund payment in the amount of $19.95. He was refunded the payment he had already made for this order. At this time, his account balance was cleared. However, on 6/16/2017, [redacted] filed a second credit card dispute with his bank concerning the same $19.95 charge which had already been refunded to him. As a result, American Mint credited an additional $19.95 to [redacted] account pending the outcome of his second credit card dispute. This is why [redacted] now has an account balance of $19.95 and continues to be billed. [redacted] has been refunded twice by American Mint in the amount of $19.95 when he was only owed one refund.[redacted] alleges in his rebuttal letter that [redacted] had refunded American Mint the $19.95 backon 7/18/2017 after he allegedly had [redacted] reverse his second credit card dispute. Please note that American Mint has never received this amount back.American Mint requests that [redacted] provide American Mint with a [redacted] statement showing that we were refunded the $19.95 payment on 7/18/2017.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

7/19/2016 Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 3/21/2016 for an Amendment II coin. No payment was received and we sent the item in good faith. This package was shipped to [redacted]'s address...

and received, per USPS, on 3/26/2016 tracking #[redacted]. Another item, an Amendment I, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We received a letter from [redacted] on 6/15/2016 stating he never received the package. We sent a copy of the delivery confirmation from USPS. We received another letter on 6/27/2016 stating he did not receive the package. On 7/13/2016 another letter came in from [redacted] stating the items were not received. We sent a post loss letter for him to fill out and return to us.[redacted]'s complaint states that he never received the merchandise that he was being billed for. However, we do have confirmation from USPS it was delivered. Since we have received numerous letters from [redacted], we have cleared his account and removed him from our collection agency.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

03/15/2017Dear [redacted],I am writing in reference to [redacted]'s complaint. We received two introductory order forms in the mail from [redacted], the first order on 12/27/2016 for a Declaration of Independence coin. We received a payment of $26.90 (the coin was $19.95 plus $6.95 the shipping and...

handling) check# [redacted]. This package was shipped to [redacted]'s address on 01/03/2017. Another item, a Mayflower Compact coin, was sent along inside the same package for preview. The second order we received on 02/16/2017 for a Bald Eagle Knife. We received a payment of $14.90 (the knife was $9.95 plus $4.95 the shipping and handling) check# [redacted]. This package was shipped to [redacted]'s address on 03/09/2017. Another item, a Big Horn Ram knife, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. 'Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted]'s complaint states that he placed both orders but never received the merchandise. [redacted] called American Mint on 02/03/2017 and advised us he never received the first order so we sent him a claim form, processed the claim for this order as a lost package and sent [redacted] a replacement order 03/15/2017. The second order we processed on 03/10/2017 and is currently in the mail to be delivered to [redacted]. We ask [redacted] due to the inclement weather we received, to allow more time to receive both orders.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

12/1/2017Dear [redacted]:I am writing in reference to [redacted]'s complaint. We received an introductory order form in themail from [redacted] on 5/9/2017 for a Liberty 1886 coin. This item is part of the Statue of Liberty Anniversary Coin Collection Series. We received payment of $6.95 (the coin was...

free with a fee of $6.95 for shipping and handling) via check # 2414. This package was shipped to [redacted]'s address on 5/10/2017. Another item, a Beacon of Light coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Please advise [redacted] that he was shipped the next item in the Statue of Liberty Anniversary Coin Collection Series, the Beacon of Light coin, as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph on his order form. By not crossing off this paragraph and voluntarily returning his completed order form to American Mint, [redacted] authorized American Mint to ship him future issues of his coin collection series at the regular prices to preview with no obligation to purchase. Since he kept the Beacon of Light coin past the free 20 day preview period, he was billed for this item. Please note that we have never received payment for the Beacon of Light coin nor its return. This is why [redacted] continues to receive billing notices and is accruing late fees.On 7/25/2017, we received a second introductory order form in the mail from [redacted] for a Donald Trump coin. This item is part of the Presidential Leadership Coin Collection Series. We received payment of $9.90 (the coin was $4.95 with a fee of $4.95 for shipping and handling) via check # [redacted]. This package was shipped to [redacted]'s address on 7/27/2017.[redacted] states in his complaint that he keeps getting billing notices when he asked American Mint to send him no more billing statements. [redacted] further states that this matter was handled about three months ago and that payment information was faxed to American Mint at our fax number.[redacted] had tried to pay for the Beacon of Light coin using a credit card ending in #[redacted]. American Mint attempted to charge [redacted]'s credit card four times on 10/26, 11/2, 11/9 and 11/10 for the Beacon of Light coin. Every time American Mint attempted to charge [redacted]'s credit card for the Beacon of Light coin, the transaction was denied due to some deficiency with [redacted]'s credit card. We never received payment for the Beacon of Light coin.Per this complaint, we have processed [redacted]'s account internally as “A – Item Forgiveness.”[redacted] may keep the Beacon of Light coin. We have cleared [redacted]'s account balance. Enclosed is an account cleared letter.[redacted]'s subscription to the Statue of Liberty Anniversary Coin Collection Series and the Presidential Leadership Coin Collection Series were cancelled on 10/25/2017. We have removed[redacted] from our mailing list. Please allow up to 90 days for all advertisements to completely cease.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely, Susan D Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. (To close the account with a ZERO BALANCE)!The local post office did NOT confirm delivery! We did NOT RECEIVE the product. Nor did we ever order or approve shipment of a preview product! We ordered on the phone (as acknowledged and used a credit card for payment) The representative on the phone never stated we would recieve another product for preview. But customer service said we "checked a box" on a form! We did not use a "form" or order online.Thank you very much for your prompt assistance in this dispute.  Sincerely, [redacted] 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
As I've already stated several times, I did not receive the one additional coin in question. The company did ship the other coins I ordered. The company can show receipt of apackage, but again the only coins I've received were Donald Trump coins. I've senta payment via registered mail. I will be calling the company to confirm that they'veclosed my account, and honored my request to remove me from any and all futureoffers, email, phone, or other methods.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the refund as stated in the email.
Regards,
[redacted]

04/28/2017Dear [redacted],Thank you for contacting us regarding your request to return merchandise. To ensure proper credit, please include your returns information form with your return. If you are using an envelope, make sure it is PADDED to protect the merchandise.Please return the unwanted item(s) to us -printed here is a a postage-paid return label for your convenience. Please cut out and securely attach the label to your return shipment and drop your package off at your local Post Office or give it to your mail carrier.Should you have any questions, please contact our Customer Service Department.Sincerely,Customer Service Department

Thank you for your recent correspondence requesting an account statement. Please be advised the above bolded items currently remain unpaid. If you have any further questions or would like to return any of the above bolded items, please contact Customer Service at [redacted]SincerelyCustomer...

Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I did contact them by mail asking for them to remove from there mailing list last year.  I have returned all there mailings with a letter telling them to remove me.  They should be investigated for that publishing of Donald Trump on there mailings.  It is miss leading.  They never done show other presidents like that on the front of the mailings.  If you like I can photo copy and send you this mailing.  If more mailings come I will contact my states attorney generals office and report it to them.  Thank you
Regards,
[redacted]

----- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Jun 20, 2017 at 11:35 AMSubject: Fwd: Revdex.com COMPLAINT #[redacted] / You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] 
Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] Date: Tue, Jun 20, 2017 at 11:26 AMSubject: Revdex.com COMPLAINT #[redacted] / You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com  To:  [redacted] / Revdex.com Ops Team Thank you for your 6/19/17 email below.  Since submitting my 5/15/17 letter to the Revdex.com which is identified as the 5/19/17 Rebuttal document in this complaint, I had not received anything further from the Revdex.com which is why the 6/9/17 document from Patrick D[redacted], American Mint Legal Assistant is concerning and more importantly an absolute untruth. As you can see in my 5/15/17 letter, I did send the return package using the actual return label finally provided.  Therefore, there should not be any balance due to be written off and would believe this action was not reported as a bad credit mark.  Preposterous that once again the American Mint would simply state “we did not receive it” when, in fact, their very own return label was used. After submitting my 5/15/17 letter to the Revdex.com, I did not believe that there was anything further to respond to, in that, after reviewing Susan D[redacted]’s 5/10/17 letter in which each statement was a fabrication of the truth, I felt American Mint needed the $70.45 more than I so I just did not want to deal with American Mint any further submitting my 5/15/17 letter and leaving it at that. I would like to add that we still receive solicitation letters from the American Mint regarding their product and would like to get off their mailing list completely. I do want to express my sincere gratitude for the Revdex.com follow up and thank you for your professionalism. Respectfully submitted, [redacted]Firm Administrator – Business Office - Oakland[redacted]@[redacted].[redacted]T: ###-###-####    F: ###-###-#### This is a privileged and confidential legal communication, protected by attorney/client privilege and is the exclusive property of the intended recipient of [redacted]. From: Revdex.com [mailto:[email protected]] Sent: Monday, June 19, 2017 10:21 PMTo: [redacted]Subject: MM Revdex.com You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message. Click Here to view the complaint If your email program does not support HTML copy and paste the link below into your browser http://[redacted] 
This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at ###-###-####. Thank you,

Dear [redacted]:I am writing in reference to [redacted] complaint. We received an introductory order form in the mail from [redacted] on 2/23/2017 for a 2017 S1 Silver Eagle coin. This item is part of the The Birth of Our Nation Commemorative Coin Collection Series. We received payment of $24.90...

(the coin itself was $19.95 with a $4.95 shipping and handling fee) via check #[redacted]. This package was shipped to [redacted] address on 2/24/2017. Another item, a Boston Tea Party coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund. Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperWork.On 3/15/2017, we received payment of $99.95 via check #[redacted].On 2/24/2017, we received a second introductory order form in the mail from [redacted], this time for a Donald Trump coin. This item is part of The Greatest U.S. Presidents Coin CollectionSeries. We received a payment of $29.95 via check #[redacted]. This package was shipped to [redacted] address on 2/27/2017.On 2/27/2017, we received a third introductory order form in the mail from [redacted] for a Statue of Liberty coin. This item is part of the Symbols of Freedom Coin Collection Series. We received a payment of $4.95 via check #[redacted]. This package was shipped to [redacted] address on 3/6/2017. Another item, a Pledge of Allegiance Coin, was sent along inside the same package for preview with no obligation to purchase pursuant to the American Mint Satisfaction Guarantee paragraph. We received a payment of $79.95 via check #[redacted] on 3/25/2017. On 3/15/2017, [redacted] was shipped the next item in the The Birth of Our Nation Commemorative Coin Collection Series, the Declaration of Independence coin, to preview with no obligation to purchase as stated in the American Mint Satisfaction Guarantee paragraph. We received a payment of $106.90 on 4/4/2017 via check #[redacted].On 3/17/2017, [redacted] was shipped the next item in the The Greatest U.S. Presidents Coin Collection Series, the Ronald Reagan Comm. Strike coin. On 4/24/2017, American Mint received a return package containing the Ronald Reagan Comm. Strike coin. Her account was issued a credit in the amount of $99.95. Her subscription to The Greatest U.S. Presidents Coin Collection Series was cancelled at this time.On 3/24/2017, [redacted] was shipped the next item in the Symbols of Freedom Coin Collection Series, the Bald Eagle coin, to preview with no obligation to purchase. On 4/24/2017, we received a payment of $86.90 via check #[redacted].On 4/4/2017, [redacted] was shipped the next items in the The Birth of Our Nation Commemorative Coin Collection Series, the Mayflower Compact coin, the Abraham Lincoln coin and the Dwight D. Eisenhower coin. On 5/3/2017, American Mint received a return package from [redacted] containing the Abraham Lincoln coin only. On 5/3/2017, we received a payment for the Mayflower coin in the amount of S106.90 via check #[redacted]. Please note that we never received payment for the Dwight D. Eisenhower coin or its return. [redacted] subscription to The Birth of Our Nation Commemorative Coin Collection Series was cancelled at this time. [redacted] states in her complaint that she returned the Dwight D. Eisenhower coin along with Abraham Lincoln coin in the same package. However, our system shows that only the Abraham Lincoln coin was received. Her check for the Mayflower coin was also received. Per this complaint, American Mint has processed [redacted] account internally as a return loss. Therefore, we have written off the amount owed for the Dwight D. Eisenhower coin and cleared her account balance. Enclosed is an account cleared letter.Additionally, American Mint has removed [redacted] from its mailing list. Please advise Ms.Smith to allow 90 days for all mailings to cease. American Mint has also cancelled [redacted] Subscriptions to the remaining coin collection series.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Director of Client ServicesDear [redacted],Thank you very much for your recent correspondence. Your letter has been referred to us forreply.We would like to inform you that your account has been cleared.Thank you for choosing AMERICAN MINT. Should you have additional questions or concerns, please feel free to contact our Customer Service Department.Sincerely yours,Customer Service Department??

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
they told me on march 10th that it would be here in two weeks and now I have to wait even longer.I think they owe me more money for having to wait so long.I should be entitled to interest on my money since they have had my money in their account since february,this is april.they lie so bad,why do they keep sending me stuff every single day to buy something else if they are so busy????????????????what scam artists!!!!!!!!!!!!!!!!!!!!