American Mint

10/14/2015Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 2/18/15 for an Everlasting Grace ring in a size 7. We received payment of $9.95 with check #556. This package was shipped to [redacted]'s address...

on 2/19/15. Another item, an Everlasting Grace necklace, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We received a partial payment of $50.00 with check #[redacted] on 6/1/15 for the Everlasting Grace necklace. Final payment was received on 7/7/15 in the amount of $29.90 with check #[redacted]. Thus, the "Everlasting Grace' collection continued by shipping out the Everlasting Grace Earrings on 7/9/15.On 8/12/15, we received a return of the Everlasting Grace Earrings. As this invoice was outstanding, the return reconciled that invoice. We also received a letter from [redacted] requesting a refund for the return of invoice #1. American Mint does not have record of the return of invoice 1, the Everlasting Grace ring and Everlasting Grace necklace. A letter was mailed to [redacted] advising that invoice 1 would not be authorized to be returned because it exceeded our return policy timeframe.[redacted] states that she returned all three items inside the same package, but American Mint only has record of receiving the return of the Everlasting Grace Earrings. However, American Mint has processed a loss for invoice 1. [redacted] can expect to receive a refund check in the amount of $89.85 ($9.95 via check #[redacted], $50.00 via check #[redacted], and $29.90 via check #[redacted]) in approximately two to three weeks. Enclosed is a copy of [redacted]'s account statement.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

01/13/2017Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 04/05/16 for an 1933 Double Eagle Replica coin. We received payment of $19.95 (the coin itself was $19.95 shipping and handling was free) with check...

#[redacted]. This package was shipped to [redacted]'s address on 04/06/16. Another item, a 1797 Eagle Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with [redacted], via telephone or mail, despite that we have sent out monthly reminder notices. We never received payment or a return of the Amendment IV coin either.[redacted]'s complaint is that she never ordered anything from us and we started sending her coins for no reason. As stated above there is a copy of the initial order form enclosed. [redacted] also stated that she refused a few packages and per USPS none of the packages were refused. [redacted]'s spouse, [redacted] called American Mint 01/11/17 stating they returned these items, we advised him to contact his Post Office and try to get tracking information so we can help clear the account. Per this complaint we processed claim internally, cleared [redacted]'s account balance and closed her account. “Enclosed is an Account Cleared Letter.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan DDirector of Client Services

03/30/2017To [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted]'s on 02/08/2017 for three D-Day coins. We received payment of $19.80 (coins were $14.85 plus $4.95 for shipping and handling) with check #[redacted]. This package...

was shipped to [redacted]'s address on 02/09/2017. 'Enclosed is a copy of this order form.We do provide postage paid return labels, if the customer is not satisfied with their order upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] complaint states that he received the merchandise but two of the coins capsules were damaged. [redacted] also stated that he never received the free vial of gold flakes. [redacted] called American Mint on three different occasions, 02/24/2017, 03/20/2017 and 03/27/2017 and spoke with our Belize office advising us that two of his coin capsules were damaged. On all three telephone calls [redacted] was advised we would send him replacements for the capsules and the vial of gold. Per this complaint, [redacted] States that he has yet to receive his replacements. As of 03/30/2017 the replacement vial of gold and both replacement coin capsules were sent to his address and ask [redacted] to allow 7-10 business days to receive these items.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

05/18/2016 Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 5/12/15 for a Lincoln - 1861 Liberty Tribute coin. We received payment of $19.95 with check #[redacted]. This package was shipped to [redacted]'s...

address on 6/8/15. This order form opened a collection and another item, a Teddy Roosevelt - 1907 Liberty Tribute coin, was sent to [redacted] on 6/26/15 for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of the original order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form' enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] called on 7/15/15 regarding the Teddy Roosevelt coin and requested to return the coin. A postage paid return label was created and mailed to [redacted]. [redacted] called on 7/27/15 stating he had not received the label and we asked that he allow more time to receive it. [redacted] also requested to be removed from our mailing list. We complied and advised [redacted] that it could take up to 90 days for all advertisements to cease. We continued to send invoices to [redacted] for the Teddy Roosevelt coin. [redacted] contacted us 5/16/16 regarding his invoice and he requested a copy of his order form. As the customer service representative was explaining that there was no order form for invoice 2 because it was a continuation of the collection he opened with his original order form, [redacted] stated he would contact the Revdex.com and then disconnected the call.[redacted] has an outstanding balance of $118.35 that has been sent to a collection agency. Payment to the collection agency or directly to American Mint, or return of the Teddy Roosevelt coin will reconcile the account. A postage paid return label has been sent to [redacted] for his convenience.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

Dear [redacted],I am writing in reference to [redacted] complaint. We did receive a prior Revdex.com complaint regarding inaccurate account information. We have two [redacted] accounts in our data base both with the same name and a slight variation of the address.We have closed both accounts and...

cleared all balances as of May, 2016. If [redacted] received any additional communications it was either a crossing in the mail or an advertisement.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

Dear [redacted]:I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 3/10/2017 for a 2017 S1 Silver Eagle coin. We received a payment in the amount of $24.90 via check #2165. (The 2017 Silver Eagle coin was $19.95 with a $4.95...

shipping and handling fee) This package was shipped to [redacted]'s address on 3/21/2017. Another item, a Mayflower Compact coin was sent along inside the same package as the 2017 Silver Eagle coin for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee paragraph. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund." Enclosed is a copy of the order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperWork.[redacted]'s complaint states that American Mint mailed her a 2017 $1 Silver Eagle coin. She states that she did not order nor receive the coin, but American Mint charged her $124.85. [redacted] did place an order for these items as stated on her attached order form. [redacted] was billed for $124.85. (This includes the 2017 $1 Silver Eagle coin for $19.95, the MayflowerCompact coin for $99.95 and a $4.95 shipping and handling fee) [redacted] had only paid $24.90 toward this invoice.Per this complaint, American Mint has processed [redacted]'s order as a post-loss. Therefore, [redacted]'s account balance has been cleared. Enclosed is an account cleared letter. Please advise [redacted] that he will receive a refund in the amount of $31 34. I have attached a copy of [redacted]’s Statement of Account for his convenience. Please advise [redacted] to allow 2-4 weeks to receive his refund.Weapologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Susan D[redacted] Director of Client Services

4/24/2017Dear [redacted]:I am writing in reference to [redacted]' complaint. We received an introductory order form in the mail from [redacted] on 2/23/2017 for a Statue of Liberty Archival Edition coin. We received credit/debit card payment of $6.95 (the coin was free and the customer only had...

to pay $6.95 shipping and handling). This package was shipped to [redacted]' address on 3/1/2017. Another item, a Bald Eagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted]' complaint states that she received the merchandise, but never ordered it. [redacted] was charged via credit $89.95 for the Bald Eagle Archival Edition preview coin on 3/31/2017 after not returning the coin within 20 days. She contacted American Mint on 4/1/2017 after her credit/debit card was charged for the preview coin and we advised her of the American Mint Satisfaction Guarantee. [redacted] claimed that she had sent the contacts of the package back to American Mint on 3/9/2017. American Mint advised [redacted] that they had not yet received the package and to allow additional time for the package to arrive. The customer further stated that she did not have any tracking information for the package that she shipped. American Mint advised [redacted] to hold onto the receipt and to allow more time for the package to arrive. [redacted] stated that she would search for the mailing receipt and call American Mint back. To this date, American Mint has not received the Bald Eagle Archival Edition preview [redacted].American Mint has processed [redacted]'s claim internally and her account has been cleared. She should be receiving a refund tomorrow and her refund should be available in 3-5 business days.American Mint cancelled [redacted]'s subscription for the Bald Eagle Archival Edition coin on 4/1/2017. Please advise [redacted] that she will no longer receive any additional coins.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,San DDirector of Client Services

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

Dear Ms. Cameron:I am writing in reference to [redacted]’s complaint. Please note that [redacted]’s account with American Mint was closed per American Mint policy on 2/27/2017 due to the fact that he had a previous demand loss, credit card disputes and a return loss with his American Mint account. I...

will address the relevant account history of [redacted] below.[redacted]s Demand Loss and Credit Card DisputesWe received an internet order from [redacted] on 10/4/2011 for a Princess Diana coin. We received a credit card payment of S104.90 (the coin was $99.95 with a $4.95 shipping and handling fee). This package was shipped to [redacted]’s address on 10/5/2011. [redacted] filed a credit card dispute on 12/16/2011. [redacted] states in his complaint that he filed the credit card dispute in early 2012 due to the fact that he did not receive the coins. On 1/11/2012, American Mint processed [redacted]’s account internally as a return loss. On 1/27/2012, American Mint received a return package from [redacted] gontaining, among other things, the Princess Diana coin. Accordingly, a refund in the amount of $104.90 was issued to [redacted]’s account. On 3/8/2017. [redacted] was issued a second refund in the amount of $104.90 due to him filing a second credit card dispute about this charge. Thus, [redacted] owed American Mint S115.40 (for the second S104.90 credit refund and S10.50 in late fees) as American Mint refunded [redacted]’s account twice totaling $209.80. On 7/17/2012, [redacted]s outstanding account balance was sent to a collection agency. On 10/4/2012, American Mint issued a demand loss in the amount of $115.40. [redacted]'s account balance was cleared at this time.[redacted]'s Return Loss fOn 12/29/2017, we received another introductory order form in the mail from [redacted] for a Pope Francis Coin. We never received payment for this item. (The coin was $29.95 with a $4.95 shipping and handling fee.) Another item, a Pius XII Coin was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that isshipped to you, you may send it back within 20 days at our cost for replacement, creditor refund.'We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.Additionally, a Donald Trump - Battle Coin was also sent in the same package for preview.Please note that in addition to never receiving payment for the Pius XII or Donald Trump - Battle Coins, [redacted] also did not return the Pius XII Coin or Donald Trump - Battle Coin to American Mint. (The Pius XII Coin was $99.95 and the Donald Trump-Battle Coin was $4.95.)[redacted] states in his complaint that in very late 2016 or very early 2017 American Mint mailed [redacted] a set of coins that he never once ordered. [redacted] did place an order for the abovementioned items. Please advise [redacted] that he received the Pius XII and Donald Trump - Battle Coins for preview as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph as directed on his order form. Since [redacted] kept these items beyond the 20 day free preview period, he was accordingly billed for them.[redacted] states in his complaint that he mailed back all of the unordered coins well packaged and sealed in two double bubble-envelopes and was assured that the coins had arrived safely and in good condition on 2/6/2017. On 2/16/2017, [redacted] spoke with an American Mint Customer Service Representative and stated that Pius XII and Donald Trump - Battle Coins had been returned on 2/6/2017. The invoice number associated with the Pius XII and Donald Trump - Battle Coins is Invoice H 11. On 2/27/2017, [redacted] left a voicemail with an American Mint Customer Service Representative. In the voicemail, [redacted] stated that he sent back the Pius XII and the Donald Trump - Battle Coins (Invoice # 11) along with coins associated with Subsequent orders he placed with American Mint. The American Mint Customer Service representative called [redacted] back and left a voicemail for him indicating that American Mint had received some of the items back for some of the orders, but that it had not received the Pius XII and Donald Trump - Battle Coins back. At this time, American Mint processed [redacted]’s account internally as a return loss and therefore cleared his account balance. (At the time, the balance on this particular order was $99.95 before it was cleared as a return loss.) At this time. per American Mint policy, American Mint also closed [redacted]’s account due to the previous demand loss, credit card disputes and the return loss. A refund was also issued at this time for the items he returned which were associated with the last two orders he placed with American Mint. [redacted] will be unable to place future orders with American Mint as a result of his account being closed.Weapologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Director of Client Services

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, May 1, 2017 at 2:49 PMSubject: Fwd: American MintTo: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, May 1, 2017 at 2:44 PMSubject: American MintTo: Revdex.com <[email protected]>Attn: [redacted] Attached is the 2nd late notice from American Mint. I did accept their response to the original complaint so this is just for your records should they come after me again. Thank you for taking care of this, it was such a nice surprise that it was accomplished in such a short time. [redacted]ID#[redacted].com

I am writing in reference to [redacted] complaint. We received an introductory order form in the mail from [redacted] on 01/31/20171 for a [redacted] Oath of Office coin. We received payment of $4.95 for shipping and handling with check #[redacted] This package was shipped to [redacted] address on...

02/01/2017. Another item, a [redacted] Business coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.The only communication with [redacted] was a letter from his POA on 03/22/2017 stating to remove [redacted] from our mailings. We do so on 03/22/2017 however it does take up to 90days for mailings to stop as they are pre-printed.[redacted] still has an outstanding balance of $79.95 for the preview item. I have enclosed a postage paid return label. Once the coin is returned or paid it will clear [redacted] open balance.Weapologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.

Complaint: [redacted]
I am rejecting this response because:[redacted]                               ...⇄ AMERICAN MINT  through  Revdex.com        Their letter/statement dated 8.15.2017. Ref: ID No. [redacted]Dear [redacted]:Thank you for again forwarding me the letter/statement from American Mint. It’s heartening to note that the company has taken one more step toward correcting their stand and reducing their claim from $1322.55 (on 7/28/17 to $1005.20 (on 8/15/17). They, at last acknowledged my legitimate claims - though only partially - and mentioned $299.25 credit given to me as of 1/9/2017 - but I have yet to see that in my bank statement. I don’t know where it has gone, if given at all.American Mint has still not acknowledged the returned packets of coins that I did not order, and had written to them several times to NOT SEND ME ANYTHING UNLESS I ORDER. From 5/20/16 to 12/13/16  I returned 5 packets to American Mint (one was a combined pack of coins they sent separately – of course without my order.) These returned items have not been acknowledged and their claimed cost – charged to my credit card – has not been credited, so far.Returned items include: Pheasant knife ($59.95), 1905 $20 Washington coin ($89.95), 1840 Liberty Head Replica ($79.95), 1861 Paquet DBL. Eagle Arch. ($89.95), Liberty Bell ($85.90), Freedom (item [redacted] - $135.90) and 1890 Farragut ($99.95).Please note, I have mentioned earlier also, that I have not placed any high-cost order (except one, and I have paid for it) and still American Mint dumped these other costly un-ordered and unwanted things and charged my credit cards for which I am still paying interest to the bank.  I hope this matter would be resolved speedily taking into account my submission.Thanks and regards.[redacted]

5/2/2017Dear [redacted]:I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 2/22/17 for a Donald Trump coin. We received payment of $24.90 (the coin itself was $19.95 with a $4.95 shipping and handling fee) with money order...

#[redacted] on 2/22/2017. This package was not shipped to [redacted]'s address due to the fact that not enough of these items were in stock.On 3/17/2017, [redacted] contacted American Mint about the status of her order and the whereabouts of the Donald Trump coin. The American Mint representative advised [redacted] that the Donald Trump coin was on backorder and that it was not currently in stock.Per this Revdex.com complaint, on 4/18/2017, American Mint issued a request for [redacted] to be refunded her credit in the amount of $24.90. On 4/21/2017, American Mint mailed [redacted] a refund check in the amount of $24.90. [redacted] should have already received her refund check or she will receive it shortly.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

03/09/2017Dear [redacted]I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 07/06/2016 for a Declaration of Independence coin. There was a $19.95 payment received at that time (the coin was $19.95 and the shipping and handling...

was free) checkh 4767. This package was shipped to [redacted]'s address on 07/07/2016. Another item, a Boston Tea Party coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted]'s complaint states that they never ordered or received the merchandise. This is incorrect as stated above we received the order form along with a $19.95 check. **. and [redacted] contacted American Mint multiple times advising us that they never received the package. When we received their first phone call on 08/23/2016 we advised them of the USPS tracking info confirming that they delivered the package to [redacted] address on 07/14/2016 and advised her to contact the Post Office so we can help resolve the issue, and [redacted] refused.

3/15/16 Dear [redacted],I am writing in reference to [redacted]’s complaint. We received an introductory order form in the mail from [redacted] on 9/16/15 for a free Liberty - Remembering 9/11 Commemorative coin. We received payment of $4.95 for shipping and handling with check #[redacted]. This package...

was shipped to [redacted]'s address on 9/17/15. Another item, a 9/11 Heroes Freedom Medal coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We received a letter from [redacted] on 2/12/16 stating that he had paid for the item he had wanted and had returned the 9/11 Heroes Freedom Medal coin. [redacted] did not contact us for a postage paid return label to return the unwanted item. We sent [redacted] a letter stating that we had no record of receiving his return and as he had not used our postage paid return label we were unable to track the item. We advised [redacted] to contact his local post office to file a claim. Payment or return of the 9/11 Heroes Freedom Medal coin will reconcile the account.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

05/24/2016 Dear [redacted],I am writing in reference to [redacted]'s rebuttal. Based on the discrepancy in the addresses and [redacted]'s claim that the signature is not his, we have removed the account from collections and written off the balance. We have enclosed a copy of the current account statement showing a zero balance.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely, Susan D.Director of Client Services

6/3/16 Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 218/16 for a Aurora Borealis Princess Ring size 8. We received payment of $9.95 with credit card ending in 9280. The credit card declined. Another item,...

a Aurora Borealis Pendant, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with [redacted], via telephone or mail, despite that we have sent out monthly reminder notices. We received a call from [redacted] who identified himself as her Power of Attorney stating the item(s) were never received.We have cleared [redacted]'s account. An account statement is attached to show a zero balance.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. Director of Client Services

I am unable to sign the letter as I am out of the country until 6/28.

10/14/2015Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 3/20/15 for a 2015 Silver Eagle coin. We received payment of $24.90 ($19.95 for the coin itself plus $4.95 for shipping and handling) with check #[redacted]....

This package was shipped to [redacted]'s address on 3/23/15. Another item, a Boston Tea Party commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We spoke with [redacted] on 5/12/15. During this conversation, he advised that he returned the Boston Tea Party coin on his own accord approximately two weeks prior. We advised that we must allow four weeks for receiving and processing of returns and urged him to wait two more weeks before contacting us for further account reconciliation. We also cancelled the “The Birth of our Nation” commemorative coin collection.We did not speak with [redacted] again until 8/11/15. At this time, we advised that we still had not received the return of the Boston Tea Party. We mailed [redacted] a return loss form which states that the package was returned. Upon receipt of this form with [redacted]'s signature, we would reconcile the outstanding invoice. We spoke with [redacted] on 8/26/15 in which he stated that he never received the return loss letter that we mailed. Another letter was mailed to [redacted]. As of today, American Mint has not yet received this completed return loss letter. A manual return loss has been processed which has reconciled [redacted]'s account. We do not have the payment that [redacted] references but when it is received, the check payment will be returned to [redacted] with a letter advising that the account is settled. Enclosed is a copy of [redacted]’s account statement. We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Susan D.Director of Client Services

03/01/2017Dear [redacted],I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 01/23/2017 for a George Washington coin. We received payment of $14.90 ($9.95 for the coin itself as well as $4.95 for shipping and handling) with...

check credit card ending in 9237. This package was shipped to [redacted]'s address on 01/24/2017. Another item, a Abraham Lincoln coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] has emailed and called our customer service department. We sent him a copy of the American Mint Satisfaction Guarantee as stated above.We have tracking [redacted] that shows the package was in route to us but never arrived via USPS for us to credit his account.I have cleared the balance from his account for $129.95 since we do show it was in transit back to us.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services