American Mint

3/9/2015
Dear [redacted],
I am writing in reference to [redacted]’s complaint. We received an introductory order form in the mail from [redacted] on 2/3/15 for a free 1933 Double Eagle Archival Edition coin and a Gold Eagle Pocket Watch. We received payment of $4.95 via check...

#[redacted] for shipping and handling. This package was mailed to [redacted] on 2/4/15. We apologize that the Gold Eagle Pocket Watch was missing from [redacted]’s package. This item has been mailed to her on 3/9/15.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan D.
Director of Client Services

1/13/16
Dear [redacted],
I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 5/1/15 for a free 1849 Liberty Head Double Eagle Replica Archival Edition commemorative coin. Payment of $4.95 for shipping and handling...

was due at the time of the order. However, in good faith, we shipped [redacted]'s order without prepayment. This package was shipped to [redacted]'s address on 5/4/15. Another item, a 1794 Silver dollar Replica commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.
[redacted] contacted us on 5/20/15 regarding the shipment. He requested to be removed from the mailing list and postage paid return label was mailed to him for his convenience in returning the coins. [redacted] contacted us again on 6/8/15 stating that the invoice he received was a scam and that he would send it to the Revdex.com to let them pay. Another postage paid return label was sent to [redacted] for the return of the coins. On 7/29/15, [redacted] called regarding his invoice. He claimed he had never ordered the coins and wanted a copy of his order form. A copy of the order form was sent to [redacted] on 8/18/15. On 9/29/15 [redacted] contacted us requesting that he be removed from our mailing list and was advised that he had been removed from our mailing list when he first requested it on 5/20/15. [redacted] called us on 1/8/16 stating that he had never ordered the items, that he had since thrown them away, and that he would not pay for them. [redacted] asked for a copy of the order form and was advised that a copy had been sent to him on 8/18/15. As a result of that call, a manual demand loss was processed to reconcile the account.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,Susan D.
Director of Client Services

10/2/2015
Dear [redacted],
I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 9/5/14 for a free 1861 Paquet Double Eagle Replica coin. We received payment of $4.95 for the shipping and handling with...

check #[redacted]. This package was shipped to [redacted]'s address on 9/8/14. Another item, a 1933 Gold Eagle Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We received letters from [redacted] on 11/1/14, 1/5/15, and 3/18/15 in which [redacted] stated that he did not place this order and does not owe the outstanding balance. In response to each of these letters, we mailed [redacted] apostage paid return label to return the 1933 Gold Eagle Replica coin that was sent for preview. [redacted] is entitled to keep the 1861 Paquet Eagle Replica coin that he ordered. The “Historical Gold Eagle Replicas” coin collection was also cancelled.
Since payment or a return was not received, the outstanding balance entered collection status on 9/17/15 in the amount of $102.45 after accruing late fees. Payment or a return will reconcile the outstanding balance. Enclosed is a copy of [redacted]'s account Statement.
We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further.
Thank you for your assistance in settling this matter.
Susan D

5/13/2015
Dear [redacted],
I am writing in reference to [redacted]’ complaint. We have received numerous introductory order forms in the mail since January 2014 from [redacted]. Every time an introductory order is placed, other merchandise from that corresponding collection is...

sent for preview with no obligation to purchase. This is outlined on every order form in our American Mint Satisfaction Guarantee. Enclosed are copies of [redacted]’ order forms that introduced the collections affiliated with the outstanding balance.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.
As stated above, [redacted] has placed numerous orders with American Mint. He has previously paid for items that were sent for preview, as well as returned items sent for preview. On 6/18/14, we spoke with [redacted] and advised him why merchandise was being sent for preview by explaining our American Mint Satisfaction Guarantee. We also informed him to “X” out this paragraph on future order forms to prevent introducing new collections.
[redacted] was shipped the invoice in question on 9/2/14. This package contained various items from the active collections on his account. Since payment or return was not received, [redacted]’ outstanding balance of $870.00 was sent to our collection agency, National Recovery Agency, on 4/9/15. From 9/2/14 through 4/9/15, American Mint did not have any communication with [redacted].
We spoke with [redacted] on 4/23/15. In response, we mailed him an account statement showing the items that constituted the $870.00 balance. [redacted] did not express interest in returning the merchandise so a return label was not generated at this time. We recently spoke with [redacted] on 5/12/15. During this conversation, [redacted] requested to speak to a supervisor. Our customer service representative advised that there was not a supervisor available at this time and tried to assist [redacted] but he disconnected the telephone call.In short, [redacted] has placed numerous introductory order forms with American Mint. These orders have introduced collections in which items are sent for preview. The outstanding invoice consists of four baseballs and nine coins. The items are: a George Washington baseball, an Abraham Lincoln baseball, a Strength baseball, a Sacrifice baseball, a Manager of the Economy coin, a Liberty Design coin, a Boston Tea Party coin, a 61° Virginia at Appomattox coin, a 1999 $100 Eagle Replica coin, a Retreat to Cemetery Hill coin, a Freedom through Peace coin, a Franklin D Roosevelt coin, and a Truman-Roosevelt coin. [redacted] acknowledges receiving and opening the package. A postage paid return label is enclosed herein this complaint. The items may be packaged together in a box with [redacted]’ contact information inside. Return receipt of the above referenced items will reconcile [redacted] account.
We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Susan D.Director of Client Services

Revdex.com:
Thank you for your help. I will speak with the company in person now, as there is no reason for you to be involved anymore. I disagree with their approach for new customers, but what can I say, to each his own.  Maybe at some point in time, they will have enough complaints to change the way they do business. Thanks, again!!
Regards,
[redacted]

Dear [redacted],
I am writing in reference to [redacted]'s response. We will accept her offer of $4.95 payment and have written off the difference. We will also remove [redacted] from our mailing list, however it may take up to 90 days for advertisements to cease.Enclosed is a new account statement showing the remaining $4.95 balance due.
Again, we apologize for any inconvenience this may have caused [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan D.
Director of Client Services

I am writing in reference to Mr. [redacted]’s complaint. We received an introductory order form in the mail from Mr. [redacted] on 9/3/14 for a free Franklin $100 banknote commemorative coin. We received payment of $4.95 for shipping and handling with check #665. This package was shipped to Mr. [redacted]’s...

address on 9/4/14. Another item, a Hamilton $10 banknote commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We received a letter from Mr. [redacted] on 9/22/14, shortly after the package was shipped. In this letter, Mr. [redacted] stated that he only had to pay $4.95. Thus, Mr. [redacted] must've received this package since the only bill received at this time was the invoice enclosed inside the package. American Mint cancelled the “Banknotes of the USA” commemorative coin collection and mailed him a postage paid return label to return the Hamilton $10 banknote coin.
On 11/17/14, we received another letter from Mr. [redacted]. At this time, he stated that he did not receive the package in question. American Mint mailed him a delivery confirmation letter regarding the invoice. This letter is attached for review. Payment or return of the Hamilton $10 banknote coin will reconcile Mr. [redacted]’s account. He paid $4.95 for the Franklin $100 banknote coin and that is his to keep. Enclosed is a copy of his account statement.
We apologize for any inconvenience this may have caused Mr. [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
[redacted]
Director of Client Services

We ordered 2 coins from this company. The company sent two invoices with the coins. Both invoices were paid in full within 30 days via credit card. No additional purchases were made.
The company proceeded to charge the credit card an additional 6 times for the same invoices that were already paid in full. When the first unauthorized charge was made to the credit card, I assumed it was an innocent mistake and called asking a refund and specifically told American Mint they were to remove the credit card number from their system and specifically told them they were not authorized to make any additional charges to the credit card. American Mint violated those instructions and proceeded to charge the credit card an additional 5 times. The customer service representatives and accounting department are awful to work with and did not resolve the problem.
Ultimately I had to dispute the charges with my credit card company and the credit card company had the charges reversed. NEVER give American Mint your credit card information.

1/20/16
Dear [redacted],
I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 08/26/15 for a free First Amendment commemorative coin. We received payment of $4.95 for shipping and handling with check #3431. This...

package was shipped to [redacted]'s address on 08/28/15. Another item, a Tenth Amendment commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states “You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.
[redacted] contacted us on 9/3/15 stating that he did not want the Tenth Amendment commemorative coin. A postage paid return label was sent to [redacted]. On 9/30/15 we received the First Amendment coin as a return. On 10/19/15, we spoke again with [redacted] and sent him another postage paid return label in order to return the Tenth Amendment coin. Upon receipt of the Tenth Amendment coin, we would reship the First Amendment coin to [redacted] called us on 11/4/15 stating that he had returned the Tenth Amendment coin and that the tracking label showed we had received it on 10/29/15. We advised [redacted] to allow more time for our records to be updated. On 11/5/15, [redacted]'s account we credited for the return of the Tenth Amendment commemorative coin. A copy of [redacted]'s current account statement is enclosed. Due to an oversight, the First Amendment coin was not reshipped to [redacted] when we received his return. That order has been placed and is being shipped to [redacted] at no additional cost.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan D. 
Director of Client Services

12/30/2015
Dear [redacted],
I am writing in reference to [redacted]'s complaint. We have received multiple introductory order forms in the mail from her father, [redacted]. All order forms contain the American Mint Satisfaction Guarantee which informs the customer that they are enrolling in a subscription to receive additional items for preview with no obligation to purchase. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.”
We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We received a letter from [redacted] on 8/20/15 asking to be removed from our mailing list. We then received an email on 8/26/15 also asking to be removed from our mailing list. We advised [redacted] that we had processed his 8/20/15 request and that it could take up to 90 days for all advertisements to cease. [redacted] called on 12/18/15 requesting an account statement for invoice 10 and a current account statement was mailed to [redacted] showing were all checks had been credited. On 12/29/15 we received an email from [redacted] stating that her father was receiving bills and coins that he did not want and that he had requested mailings be stopped on 8/20/15. We advised [redacted] that her father had been removed from further advertisement and product mailings and he was being billed for invoice 10 which had been sent on 6/30/15. We further advised [redacted] that a postage paid return label could be provided if needed. We received another email from [redacted] on 12/30/15 requesting that, if her father pays off the outstanding balance, we stop sending him any products and provide a zero balance statement in writing. We advised [redacted] that if the outstanding balance was paid, a zero balance statement could be provided. [redacted] was further advised that all open subscriptions for [redacted] have been cancelled and that he would not receive any additional items unless he places an additional order.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Director of Client Services

8/28/2014
Dear [redacted],I am writing in reference to [redacted]’ complaint. We received an introductory order form in the mail from [redacted] on 08/19/14 for a 1849 Liberty Head Double Eagle commemorative coin. We received payment of $4.95 with check #[redacted]. This package was shipped...

to [redacted]’ address on 08/20/14. Another item, a 1787 Brasher EB Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We have not had any communication with [redacted] in regards to this matter. The 1787 Brasher EB Replica can be paid or returned to reconcile the account. All commemorative collections have been cancelled and a postage paid return label has been mailed to him.
We apologize for any inconvenience this may have caused [redacted]. Let me know if you needanything further. Thank you for your assistance in settling this matter.Sincerely,Susan D. 
Director of Client Services

12/22/2015
Dear [redacted],
I am writing in reference to [redacted]'s complaint. We shipped a Lyndon Johnson Presidential Dollar coin to [redacted]'s address on 10/06/2015 as part of his ongoing collection of the Presidential Coin Sets collection, which resulted in invoice...

#**. The next coin in his collection, an Eisenhower Presidential $1 Set, was sent to [redacted]'s address on 11/02/2015 resulting in invoice #**. We received check #[redacted] for $69.85 from [redacted] on 11/13/15. We applied that payment to the oldest outstanding balance, invoice #**. We havereceived additional payments for other invoices but have yet to receive a payment for invoice #**.[redacted] called us on 12/21/15 regarding invoice #**. He stated that he had sent in check #[redacted] to pay that invoice. We advised [redacted] that we had received check #[redacted] and the $69.85 had been applied to invoice #**. [redacted] asked how we were going to clear up invoice #** since he felt it had been paid. [redacted] was again advised that the payment received was credited to his outstanding balance on invoice #**. [redacted] then got upset and disconnected the call. Enclosed is a copy of [redacted]'s statement of account since invoice #** showing all outstanding invoices and payments received.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan D. Director of Client Services

In march 2015 I received and item from American Mint and returned it to them immediately. I continued to received statements for 99.95 even after speaking with there telephone representatives on 6 or 7 occaisons. I finally decided just to pay the bill out of frustrations. In my payment letter to them I stated the following and I feel it best describes their business motif.
Your company is either a fraudulent in taking my return and not crediting my account or at the very least inept in not crediting my account due to negligence.

10/14/2015
Dear [redacted],
I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 2/18/15 for an Everlasting Grace ring in a size 7. We received payment of $9.95 with check #556. This package was shipped to [redacted]...

[redacted]'s address on 2/19/15. Another item, an Everlasting Grace necklace, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.We received a partial payment of $50.00 with check #[redacted] on 6/1/15 for the Everlasting Grace necklace. Final payment was received on 7/7/15 in the amount of $29.90 with check #[redacted]. Thus, the "Everlasting Grace' collection continued by shipping out the Everlasting Grace Earrings on 7/9/15.
On 8/12/15, we received a return of the Everlasting Grace Earrings. As this invoice was outstanding, the return reconciled that invoice. We also received a letter from [redacted] requesting a refund for the return of invoice #1. American Mint does not have record of the return of invoice 1, the Everlasting Grace ring and Everlasting Grace necklace. A letter was mailed to [redacted] advising that invoice 1 would not be authorized to be returned because it exceeded our return policy timeframe.
[redacted] states that she returned all three items inside the same package, but American Mint only has record of receiving the return of the Everlasting Grace Earrings. However, American Mint has processed a loss for invoice 1. [redacted] can expect to receive a refund check in the amount of $89.85 ($9.95 via check #[redacted], $50.00 via check #[redacted], and $29.90 via check #[redacted]) in approximately two to three weeks. Enclosed is a copy of [redacted]'s account statement.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan D.
Director of Client Services

11/9/15
Dear [redacted],I am writing in reference to [redacted]'s response. When [redacted] contacted us on 11/10/15, a postage paid return label was created and mailed to him. The tracking number for the return label is [redacted].Again, we apologize for any inconvenience this may have caused [redacted]. Please let me . know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan D.
Director of Client Services

I am writing in reference to Mr. [redacted]'s complaint. We received an introductory order form in the mail from Mr. [redacted]on 4/25/16 for a free 1933 Gold Double Eagle Replica coin. We received payment of $4.95 for shipping and handling with check #[redacted]. This package was shipped to Mr. [redacted]'s...

address on 4/26/16. Another item, a 1797 Eagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.We have never had any communication with Mr. [redacted], via telephone or mail. We received a return from Mr. [redacted] and it was processed on 5/12/16. Mr. [redacted] has no outstanding balance, as the enclosed account statement will show. We have placed an advertisement halt on Mr. [redacted]'s account as requested in his complaint; however, it may take up to 90 days for all advertisements to cease.We apologize for any inconvenience this may have caused Mr. [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.Sincerely,Susan D[redacted] Director of Client Services

02/02/2016
Dear [redacted],
I am writing in reference to [redacted]'s complaint. We received an introductory order form in the mail from [redacted] on 05/05/15 for a free Dwight D. Eisenhower commemorative coin. We received payment of $4.95 for shipping and handling with [redacted]...

[redacted]'s credit card ending 2766. This package was shipped to [redacted]'s address on 05/19/15. Another item, a Franklin D. Roosevelt commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. This paragraph also states "You will be billed only for the items you decide to keep. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 20 days at our cost for replacement, creditor refund.” The next item in the collection, a Douglas MacArthur Commemorative Strike coin, was shipped to [redacted]'s address on 6/19/15 as invoice #**.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packages. Our hours of operation, email address and toll free phone number are also located on this paperwork.[redacted] called us on 10/19/15 regarding invoice #13 stating that she had returned the item to us. We advised [redacted] that we had not received her return package and that she should file a claim with the post office. We received a letter from [redacted] on 10/19/15 stating that she had refused delivery of invoice #**, however tracking showed the package was delivered. [redacted] called on 1 1/25/15 regarding her outstanding invoice stating again that she had refused the package. The customer then disconnected the call. A return loss letter has been sent to [redacted], the signed return of which will reconcile the account.We apologize for any inconvenience this may have caused [redacted]. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Susan D.
Director of Client Services

7/14/2014
Dear [redacted],I am writing in reference to [redacted]’s complaint. We received an introductory order form in the mail from [redacted] on 4/17/14 for a free 1933 Double Eagle Archival Edition commemorative coin. This package was shipped to [redacted]’s address on 4/21/14....

Another item, an 1838 Eagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction Guarantee. Enclosed is a copy of this order form.On 6/3/14, we spoke with [redacted]. In response to this conversation, we cancelled the “Gold Eagle Archival Collection” and sent [redacted] a postage paid return label to return the 1838 Eagle Archival Edition coin. The free 1933 Double Eagle Archival Edition coin is [redacted]’s to keep. On 6/25/14, [redacted] called American Mint again and informed us that the previous postage paid label was not received. Another one was mailed that day. American Mint is uncertain if [redacted] received the last postage paid return label that was mailed to him, so another one was mailed today.[redacted]’s complaint states that he never ordered any coins and that he does not have any in his possession. [redacted] did not mention this when he spoke with American Mint on two occasions. Payment or a return of the 1838 Eagle Archival Edition coin will reconcile the account balance.We apologize for any inconvenience this may have caused [redacted]. Let me know if you need anything further. Thank you for your assistance in settling this matter.

Complaint: [redacted]
I am rejecting this response because:
I responded to an advertisement in an e-mail from American Mint, received some coins and was charged on 9/12/14 $19.95 on my [redacted] card. I read in a [redacted] report '[redacted]'. I cancelled this program. On 10/14/14 I was charged $99.95 and on 11/14/14 $105.90. I read in a [redacted] report written by a former employee of American Mint '[redacted]'. I request a refund of $99.95 + $105.90 = $205.85.
Desired Outcome:
Refund of $205.85.
Regards,
[redacted]

I am writing in reference to Mr. [redacted]'s complaint.  Mr [redacted] references that the invoice, dated  11/7/14, "has 0.00 amount due listed."  This referenced invoice is invoice #5, which is a 1933 Gold Double Eagle Proof coin that Mr. [redacted] ordered and paid in full.  This particular invoice was enclosed inside the package containing invoice #5 and only pertained to this package.  However, Mr. [redacted]'s account is outstanding for invoice #3, the Hamilton $10 banknote coin.  Mr. [redacted] has been receiving reminder notices in reference to this invoice.
Mr. [redacted] is under the impression that he is being billed for a paper note.  Mr. [redacted] ordered a Franklin $100 banknote coin.  A Hamilton $10 banknote coin was sent along for preview.  These coins have a picture of a bank paper note on the back of the coin itself.  Enclosed is a picture of this outstanding coin.  Payment or return of this Hamilton $10 banknote coin will reconcile the outstanding account balance.  
We apologize for any inconvenience this may have caused Mr. [redacted].  Please let me know if you need anything further.  Thank you for your assistance in settling this matter.
Sincerely,
[redacted]
Director of Client Services