American Freight Furniture and Mattress

I purchased a furniture set with a ottoman along with a dinette set from American Freight furniture on March 15, The delivery date was March 16, When I unwrapped my ottoman, I noticed that there was a cut in the ottomanI showed it to the delivery guy he took a picture and I took a picture of the damageThe delivery guy said that he would notify the manager and they would get me another one outAfter unboxing my dinette set I noticed that I was missing a side foot rail from one of the chairsI contacted American Freight and told them the problem with both the ottoman and dinette chairA manager told me he talked to the delivery guy and knew about the ottomanHe also said that he can get me the part I needed for my chair as wellI asked when will these items be replaced he informed me they will call me when the items will be deliveredI called again the following week and asked to speak with a manager, the manager told me that when a delivery comes my way I would g

We purchased a mattress from AF that we had in our possession for days When we attempted to return the mattress we were told that we couldn't and they had to go to the manufacturer to submit a claim Since 3/13/we have been trying to return the mattress for a full refund At this point the local office is no longer responding to our emails for phone calls to try to get this resolved

My husband and I bought a king size Jameison StRegis mattress yesterday from the Jacksonville, FL location and we were expecting to love it based on the one on the sales floor that we layed on, but the one that was delivered to us was vastly firmer than the floor model and consiquently my husband and I spent a very restless night last night only to wake up with our backs and hips hurting When I contacted the location I was asked if the mattress still had the factory plastic on it and I said no and I was told that if it was out of the plastic they would not be able to take the mattress back I asked the salesman I was speaking to who sleeps on a mattress covered in the dusty, dirty factory plastic? Even he admitted that no one does, but still there is nothing they can do for me He spoke with his manager who said we can purchase a mattress topper and bring the receipt in and they will refund us some money, but now I own a mattress that I hate and can never sleep on without a mattress topper This is my 3rd time purchasing from them and previous purchases have gone okay, but I will NEVER recommend purchasing a mattress here due to lack of customer service after the sale I explained that Mattress firm will take the mattress back after one night and not being in plastic and the salesman proceeded to tell me that Mattress Firm was under investigation for reselling the previously slept on mattresses as new That is no excuse for poor customer service after the sale!!!!

I purchased a couch and love seat from American Freight on 4/5/as a wedding present for my daughterThe sales rep’s name was Jennifer W***Because I paid in full ($854.80) rather than setting up a layaway plan, Jennifer told me that American Freight would store it for me through August if I needed thatIt turns out that I did need that storage because my daughter and her husband ended up living at my house to save up money for their own house
I got a phone call from American Freight in August/September telling me they were on their way to deliver my furnitureI said NO NO NO, it isn’t supposed to be delivered and that no one called me to set up a delivery dateBesides, I was not planning to pay for delivery Jennifer phoned me several times near the end of and into asking if I was going to pick up the furnitureI told her that I still needed to leave it with themShe said that they needed the warehouse spaceI told her she said they’d store it unt

I purchase furniture eight months ago the Springs are sticking out from under the love seatI took a picture and so they could see it said it was not covered under the one-year warranty

Bed was paid to be assembled but was completely in correctly put together..been giving the run arounds for months and they tried to send a guy out at 930pm I wasnt home..he came the next day but didnt have the pieces that were missing and they havent helped me and has been very rude I spent cash..I shouldnt be treated this way

I went to put in a Layaway in for American Freight $piece black queen bedroom set around June 3rd, I spoke with Timothy for the transactionThe total was $I put $down off of my master card and the remaining balance was $which I went back up to American Freight Wednesday June 15th, around 2:pm to pay the remaining balanceTim mentioned that he did not have the two pieces in stock and that he needs a couple daysI said okay that is fineMonday Come June 20th, 2016, I went up to American Freight and Spoke with Tim and he still did not have any days on when I will get the bedroom setSo I mentioned to him it is okay I would like a refundTim said he was working on the set coming from the manufacture I replied I would like a refundTim then mentioned that I would only receive half of my money back and the rest will be store creditIn the policy the customer has days for a full refund back after paying in full not to mention I have not e

I recently purchased a purple sectional from American freight furniture that cost $950.00+ less then a month ago.I also purchased the year warranty on my furniture.the sofa part had to be replaced days after purchasing my furniture due to metal and boards sticking out from the back of the sofa.they brought another sofa out and before they left I told them come back in and take the same sofa that they just delivered due to it having a big piece of medal sticking out on the corner of the sofa and also being ripped on one side of the sofa.they brought me out a different one the next day and it was fine.now I had to call them again due to medal coming out of the back of the lounge part of the sectional.the manager told me he is not replacing it again because the delivery guys told them that kids were jumping on the couch.that is Not true.my older kids were in school when they brought the sofa out and my month can't even roll over yet to even damage the sofa.the delivery guys also tol

I bought a couch and had the ability to take it home that dayI bought a warranty plan that included a protective spray on the couch and the manager suggested we wait a day and pick it up the next day so it would be dryWe do not have the means to transport a couch so we made plans for a friend to help usWe showed up to pick up the couch and after waiting an hour the manager said their system showed they had six couches but didn’t have any in the back and must have sold the couch earlier in the dayHe said they didn’t have any of the couches I boughtHe found another couch at a different location further away but he would not ship it to me for a discounted rateI tried calling the regional manager and have not been contacted backI did not receive a call from them during the day saying they didn’t have any couches in stockI asked why I didn’t receive a message during the day that they sold my couch and he said “because he just found out they didn’t have anymore.” I want the

I purchased a dream Sleep King SET, box springs and mattress but was switched for a cheap junk box spring and NOT the one I orderedI have called the store and they are unwilling to fix this issueAlex made the switch without my knowledge or consentIf need be I will seek legal action

We purchased a living room suit in November which included couch love seat coffee table and end stands paid 1,for it the cushions on the couch went flat within months so much we were feeling the board under us I called the store let them know they had me email pictures which I did they told me it was under their warranty but they had to contact the company who manufactured it I have kept in contact with them weekly they keep telling me the company has not given the ok yet they assure me that they will replace it but still after weeks I still have this broken down couch we sit on love seat i'm afraid doing this the love seat will look like crap before the couch is replaced

My husband and I desired to purchase a sectionalWe found one that we liked at the Burnsville, MN storeWe were told by the individual at check-out on 5/8/that they were currently out of stock, but the item would be in by May 9th and we would receive a call shortly thereafter to come and pick it upAfter not receiving a call by the 13th, the day the receipt stated the item would be in, I called to find out the individual who checked us out was not accurate what-so-ever in the dateThe sectional was not expected on a shipment and there was no definite time it was expectedWhen I explained we were renting a moving truck on 6/2/and that was the "drop-dead" date we needed the item by, I was assured it would most certainly be in by then even if it meant they have it shipped from another storeNeedless to say my phone number and name was requested so that an update could be providedFor three weeks I called in twice a week and was told by the various company representatives that the item would be in by the date I notedToday after my final call I was told there was no end in sight when the item would be inEvidently the individual they kept requesting updates never returned their call, so they never provided me the updates noting each time (twice a week) I called in I was assured the item would be inAlthough the company policy is NO REFUNDS and only store credit, I was provided a full refund for my item upon requestI expressed my extreme frustration with the smoke blown up my XXX for the month that the item would be inWhen I went to the Revdex.com site to submit my review I was relieved to see unfortunately that I am not the only one who had zero customer service, integrity, and honesty with my situationI would have appreciated having a heads up immediately that the item was not going to be in (a month after I was promised it was) but was strung alongFortunately *** at *** *** provided me with outstanding customer serviceWe received a full refund from American Freight and purchased a much higher quality item for just a few dollars moreBewareIt is not worth your time and effort to consider a purchase from this companyRead the reviews and complaintsThey are realMine is realGo somewhere else!

Ipurchased a dining room table on March I was told the table would be on back order for weeksThat was fine, until weeks came and went with no table and no communication from the store My husband called the location and was told a manager would call him back, a manager never didMy husband went to the store and was told the same thing, a manager never called backI called om 9/28/and spoke with our sales person who, once again, told me the regional manager would call me back in five minutesToday I called the store, no answerI called the corporate office and was given the regional managers phone numberI called and left a message, still no word backIt has been weeks since my purchase date and I am being given the run arounnd regarding a refund and the actual date my table will be deliveredAt this point, I just want a refund

I ordered furniture 8/17/I was told I would not pay for furniture until it was picked upThey would have it available 9/7/My furniture was not available and I never picked it upThey charged my card 9/18/I did speak to someone who refunded that payment backBut did not refund my inital payment of back to me as of yetShe assured me that I could cancel the order and would no longer be chargedI have copies of the screenshots from that online message exchangeThey added the full amount to my credit report and have been calling my phone leaving vm and text messages for furniture I never gotAfter they told me everything was cancelledI talked to someone in october and I threaten going to Revdex.com and they said they git a supervisor involved who would see the account closedIm still getting calls telling me I have to pay for sonething I never gotId like them to stop calling and remove the open account from my credit report immediatelyIf I can get my refund

On December 31, I purchased a loveseat and sofa from American Freight in Parma, OhioThe following day the loveseat and sofa were deliveredWhen I received the sofa there was a hole in the sofaI called American Freight the same day I received the sofa to see if they could replace the sofa because it has a hole in itThe woman I spoke with at the store said they would order another sofa and would call me back when it came inOver a month went by and I had not heard from the store so I called themThey stated they had the sofa and it would be delivered on February 11, The delivery men came to my house on February 11, They brought a loveseat instead of a sofaI told them that I needed a new sofa and that the old sofa was to be returnedThey stated that they were not told that I would be returning the sofa and refused to take itThey took the loveseat that they brought in error and leftThe following day on February 12, I spoke to a woman who claimed to be

I purchased a new Mattress for my grandson with a headboard footboard and rails...the mattress had bed bugs inside of them...I notice every time my grandson woke up he was scratching his back and legs at first it seem to look like mosquito bites but then they became so worst they covered the top of his year old back from shoulder to shoulderwhen his beding was changed he had blood splats from a bed bug fecal...Then I had a exterminator come review his bedIN FACT THE BED WAS THE ONLY BED IN THE WHOLE HOUSE THAT WAS INFECTED...This is the review from the exterminator: Inspected each room found live bedbug on mattress in sons roomFecal smears on sheets and mattressChecked other rooms no evidenceInspected living room furniture no evidenceTreated Sons bedroom for bedbugs, sprayed mattress and box spring with cross fire.the Charge for the exterminator was
399.00+= I WAS SOOOO disappointed and disgusted I have been shopping with them for years I even recommende

I purchased a sofa, chair, and mattres on a SaturdayI advised the sales person that I needed a California King mattress and box springHe told me that the king size mattress he was selling me would fitWhen they delivered it on Sunday, I saw that the mattress did not fitThe deliver person told me that the bed would need a slight adjustmentHe left the mattress leaning against my bureau, still wrapped in plasticHe said if it was a problem to call the store on MondayWhen my son saw that the mattress wouldn't fit (it is off by 4-5inches on all sides), I called the store (Port Orange, Fl)I spoke with a manager that told me they do not sell California King mattressesHe also said that he was not taking it back for a refund because it had been in the house
Because he told me that they do not sell California King mattresses, I went to another store to buy oneMy son went to American freight and the assistant mamager offered to exchange the mattresses, but again said they

I put in layaway a Versailles Mattress (king size) around December or earlier not sureI made the final payment on March 20, and they told me it will take up to weeks to get the productI waited almost weeks and never got a call from them so I went to the store to see what the problem wasWhen I got there, I told them I had been waiting on my mattress that was paid for weeks agoThe crew went searching for mattress and could not find it so I waited around and finally the manager got involved and said that she told the crew that the mattress was no longer availableShe said she could offer me a better one at same price, I asked her to refund my money she said it will take weeks to get a refundSo I took her up on the offer, which was a Sea Glass Plush MattressWe took the mattress home and about a week later sleeping on it, I notice that the mattress begin puckering or where we lay at, it did not go back to its shapeSo I called the store back to complain and they told

I recently put a mattress set in layaway at American FreightWhen I put the initial $down, I received a little receipt as proof of my paymentNothing moreMy situation has changed and so I went into the store today to get a refund and ca ncel the layawayI expected to pay a fee for cancelling, and that would be fairWhen I went to the counter, a young girl started waiting on meI told her what I wantedShe went to get someoneA man approaches the counterShe explains to him what I wantHe proceeds to tell me that they do not give refundsHe said it was printed on my receiptI was never given a full receipt so I did not know what he was talking aboutI told him I wanted my money back because my situation had changedIn total I had paid down $Maybe to him that isn't a lot of money, but to me it isHe said he could give me "store credit"I told him I didn't need to buy anything etcand I just wanted my money backHe refused and was quite rude I asked if I could s

I ordered a mattress from American Freight on 5-13-The bill was paid in full at that timeIt was scheduled to be delivered on 5-17-At Three o'clock of that day the delivery had not been made I called and they said that their delivery truck had "flaked out" on themthey promised delivery later that night with an alternate delivery methodTwo hours later they showed up with the wrong size mattress tied to the top of a Toyota, Corolla in the pouring rainAs they angrily backed out of our drive way the queen size mattress folded in halfWe ordered a king size mattress I would like a refund because I am afraid of receiving a damaged mattress due to the improper handling of the previous mattress