American Freight Furniture and Mattress

I had bought a couch from American Freight on Mulhauser Rd in Cincinnati, OHWhen the couch was delivered to my home it was too big and would not fitI was still charged a delivery fee of $And they took the couch back to the storeI went back to the store to exchange it for a smaller couchSpoke with a manager and he assist me with the exchangeNot knowing that I was not supposed to been charged a delivery charge which was documented at the bottom of my receiptI was told by the people *** delivered my couch that there was still a charge and I gave it to themWhen I realized I was not supposed to have been charge I immediately called back to American Freight and spoke to a manager in regards to it he said he would look into itWhen I came up to American Freight to pick up my mattress I asked about the issue with the delivery chargeHe told me that he is not responsible and do not have proof that I paid and the ones that delivery my furniture took the money since it was

We are both disabledMy husband was at home alone on Saturday, Feb 25, when the delivery people dropped off the couch and loveseat At no time did the man ask my husband about removing the plastic and packaging, which was part of the fee we paid them The delivery man states my husband told him to go We had purchased the fabric treatment and when it was deliver there was no documentation that it had been done The package looked liked it had never been off the couch/loveseat I came home and called on Saturday spoke with Jack(Manager) he said he would call back I called again Sunday, We then drove there on Monday A round trip of miles We were told then that "Oh they just forgot to give us the box with the warranty and yes it was treated, but if you run into any problems with stains within the next months or year we will replace it." Then he addressed the delivery man and told him to come back and remove the packaging This is now Thursday, March a

My husband and I purchased a pc sectional sofa from American Freight in *** ** for $plus $for the Guardian Value year insplan on 02/24/ Soon after receiving it we noticed there was a manufacturing flaw in the one section in between where the back of the bottom seat cushions meet the bottom of the back rest cushionsIts kind of hard to explain but I did contact the inscompany and the store with photos and they said they would take care of it and that we will hear from themThat the inscodid approve it and still no wordWell we call numerous times with no resultsI want to exchange this set for something else but they also said I would have to pay another $delivery and pick up fee which I dont think I should have to pay again for shoddy workmanship of their merchandiseI believe they should waive this fee 100%

Early April of I purchased a sofa and loveseat from American Freight furnitureI opted for the same day delivery and got a call a little after leaving the store and was told that they over scheduled deliveries and that I would not be receiving my furniture until the following dayI was still charged the same amount for the deliveryThree weeks after I received my furniture my sister was sitting on the furniture and when she stood up there was a loud pop and then the cushion sunk downI called the company the day it happened and was told that I would be receiving a call back from the manager within hoursNever got a call backI called again about a week later and spoke to Adam and he said he needed to speak with his manager and that he would give us a call back after he spoke to his bossNever received a call backCalled them back a week later and was told that I needed to take pictures to email to AdamI sent the pictures within a few daysI called a few days later a

I ordered furniture from this company back in MarchI got my couches no problem but the bedding set I ordered I still have never received all of the piecesThey had given me dressers and a mirror that I had ordered and one set of posts for the actual bed but never received three of the pieces to my bed that total $I had to call them several times to try to sort it out and was given the runaround several timesTwo months later they supposedly got in the rest of the pieces but were broken and since then I have not heard another wordI emailed their customer service almost months ago now saying that I don't even want these pieces anymore and that their stores customer service had been incredibly unprofessional and unhelpful and never heard a word back from them eitherI want my $for the merchandise I never received

our sofa was delivered with a tear in itthey told us it would be replaced after the first call and will not return our call as to when they are going to do this

I started a layaway with this business in January of In February I went to the store to pay the account in full with expectations of setting up a delivery date for my furniture which includded living room sets, complete bed set, one box spring, bed railings, and lampI was told only one living room set was in-store at the time and the remaining order would be available the following weekSounded genuine so I trusted my judment and pre-paid the entire account in the sum of $dollarsI didnt want to pay separate delivery feess so I asked to keep what they had until everything was inNeedless to say it took a month For beds to arrive and the living room set that was there was damaged so I had to choose something else which only consisted of love seats because thats the only thing that could fit the space that the peeviously ordered set would dwellBeds did arrive as well as the lampThe remaing living room set has yet to be located going on months after purchaseWhere abouts are still unknown and I was told it would take almost a week to receive my money back at the sum of $dollarsI was promised a $refund check from corporate which I have yet to receive to assist with the amount I previously paid for deliveryStaff was rude and obnoxious when I called to inquire about my items still owedAs of date I have not received my furniture or my money backMay I add that I also purchased accessories to match these sets in the sum off $that are going to be wasted because I dont have the furniture that was purchased in mindWarning all potential patrons to Please ask lots of questions before purchasing from this business!!!

On February 26, I went into the American Freight store located in Merrillville, IndianaWhile in this establishment, I made a purchase of a king size mattress setDuring my time there, I asked my sales person Amanda if I was not satisfied or changed my mind could I get my money back and she informed me that couldOn March 4, 2016, I contacted the very same store and told them that I had found another set of mattresses and I requested a refundAt that time, I was told that all sales are final and there was nothing they could or would doI have talked to the store manager Gabriel as well as the regional manager Gina who promised to resolve the issue but I have not heard from her since March 4thI also contact the corporate office and was hung up in multiple times and so I cant seem to get anywhere with this situationI contacted the store manager Gabriel again on Monday March 7th and asked him how would I know that all sales are final until I received a receipt which would n

We lasted months as clients of *** *** *** ***The reason for the termination is their material breach of the contract agreement by failing to make all necessary repairs and required maintenance to the property, misrepresenting that repairs and maintenance were made when they were not, charging for repairs and maintenance that were not performed, withholding disbursements without explanation, and generally failing to communicate pertinent issues related to the propertyThese matters are at a minimum intentional gross negligence and at worst just plain fraud.We repeatedly attempted to contact *** *** *** with regard to these matters to attempt to resolve them amicablyAt a March 16, meeting with the Director of Operations, she pledged to take over the account personally, take immediate action on all outstanding maintenance issues, provide explanation and reimbursement for expenses incurred as a result of mismanagement of the property,

I went into the Augusta,Ga location and placed a living room set on layawayI advise the representative I was moving and that I would need to have the items delivered to me once paid offI paid every two weeks on the itemsOn February I decided to go ahead and pay off the item and schedule for deliveryWhen I spoke to a representative they advise me they no longer have the item and that I can get a refund or get something insteadThey also advise that I can have the credits transfer to the closet store which would be in Columbia,SC because they are not setup to deliver and they no longer have the item I spoke with a woman who stated she was the manager at the Augusta, GA location who advise that the credit will be transferred and it will take 2-business daysI waited two weeks and the credit was never sent at the time I went ahead and purchased worth of items and purchase another living room set from another company with cash and still never received the credit trans

we shopped at the NTonawanda store, we put approximately worth on layaway and paid it off in January of this year and it's been a nightmare sinceWe had ordered a chair but when it came delivery time we were told that what we ordered was no longer available and that another chair would be substituted ...bait and switchThe chair that was delivered on 2-5-had a large cut in it and we called the store manager and asked for a new chair his comment was...quote live with it take store credit end quote'Live with it' is quite a policy! We had also ordered coffee and end tables but didn't get what we ordered and had to return them ourselves which we did on Feb 22nd and while we were there we asked about the replacement chair which we had been promised on Feb 6th, again we were told that the replacement chair was coming in on the 23rd and that it would be delivered on the 24th...we waited most of the day then called the store and was told it had never been scheduled for del

On Tuesday January 3, 2017, I bought a sofa for $and lamps for $eachThe total was $The sofa was on clearance because it had a little defect on the front of the sofa, where the left inside arm and the inside back joined togetherThe manager Richard W*** that was the only damage, and he even offered us another addition for the sofa with the same $discountHe offered us that they will send it right that day if we bought it right thenRichard said we will pay directly to the delivery people a total of $dollars, and they will deliver the sofa that same day before 10:pmThey gave us the two lamps right there in the store
When we arrived home and opened the lamps, one was brokenThe delivery people arrived at 10:pm and they involuntarily broke something on the back of the sofa while going up the stairsThey themselves decided to take it back because they considered it unprofessional to leave a sofa in that condition, you can see (on one of the

I went into the store in Goodlettsville TennesseeI washelp by a sales name PeterI saw a sectional with an ottomanPeter informed me that all pieces were in the store at that timeI then paid my moneyWent I went to the store the next day to pickup my merchandise I was informed that all pieces were not there I talked to Peter and his manager Tim about my merchandiseThey informed me that they could get it from another store Now it's days later and I still don't have my merchandiseTim tells me that he will return my calls but never doesWhen I ask Tim for his manager number I was directed to Javen at ###-###-#### when he finally answered he asked me was something on fire, because I called too many timesI informed him of being professionalHaven't said he didn't have to be professional because I didn't buy anything from himTo make a long story short I still haven't received my merchandise but American freight has my moneyTheir managers don't care about goo

dec.29th I had back surgery doctor informed me I need to invest in a better mattress,jani went into business and ordered 400$ foam mattress,they said I had to wait for it to come in,it came in feb4,decided I wanted the best mattress for better support of my back,so I paid an extra 382$,got mattress home realized the mattress that was advertised in the store was not the mattress I had in my possession,the mattress I laid on in the store was firm and supportive,the mattress that I have sinks in and hurts my back, been contacting the store every since to get matter resolved,went in store quite a few times to discuss the matter,one employee told me to turn the mattress over,I asked for higher authority,they told me I had to talk to dewayne,I dont think dewayne exist because every time I call,go up there,or leave my number,my communication attempts are unsuccessful.I dont want to pay 800$ for a mattress that I cant sleep on,or supports my health issue, nor do I want to turn it over,it wa

Upon purchase of furniture, I was given a contract stating that delivery fee was $60, to be paid in cash upon arrival On their way to delivery my furniture, they called me and stated that the price was now $ The only justification I was given when I called to resolve the problem was that the salesperson who did this was "new." I was refused my request for the additional $to be refunded to me

I purchase a Queen Excelsior Mattress, Model AFDAY25-1050/from America Freight in Melbourne, Florida on Sept.15,with in months I notice the mattress start to sink in the middleI called American Freight here in Melbourne Flwhere I purchase the mattressI was told by the local salesman to use a string to to measure the collapse in the middle of the mattress with a picture and send to them via emailI did as I was ask to doNo response, I called the local store, the same salesman says the Head Quarters now want a video of me getting out of the bed to see how low the center of the mattress has sunk in right after I get up out of the bedStill no response from head quartersby this time I go to the local store here in Melbourne, FL American Freight Furniture/MattressThe salesman says he have been emailing the headquarters, the local salesman say they still want proof of the mattress with the plastic cover still on the mattress with the brand name, serial number

I purchased a bedroom set from the *** location of American Freight and made my final payment on 05/25/I was assured my furniture would be in stock by 06/03/I rented a *** to pick up my furniture, but when I arrived it was not in stockThe company promised that I would get free delivery of my furniture on 06/04/When I called to find out what time the delivery would be made, I was told that my furniture was in *** *** It was then promised that my furniture would be delivered on 06/05/2017, but again, I never got my furnitureWhen I called to complain, I was promised that I would receive $back as compensation and that my furniture would arrive no later that today, Monday 06/12/Today I got a phone call from a delivery driver saying that he was in my area and would be by to deliver my furnitureHe never showed up and when I attempted to call him, he did not answerWhen I called the American Freight store to let them know, they also were unable

I bought the table set in I paid for a five year extended warranty witch was $when it started breaking I call the company and told them they said they would get back with me I waited waited 2y went by the store and talked to them they said take pictures and send to the email waited waited last year did the same thing went back in the store February they told me to email pictures again I emailed pictures to [email protected] text me back asking the location of the store I text them the address nothing again I called again they said text the pictures to store95@americanfreight that was last month

This store sells cheap garbageI bought my couch months ago and the frame brokeThey said it was two months over its warrantyMy butt is hitting the ground

I ENTERED A LAYAWAY PLAN WITH THIS STORE 2/25/FOR A SECTIONAL SOFA AND A BEDROOM SET WITH END TABLES AND A XTRA BLACK CHESTI PUT A DEPOSIT ON THIS FURNITURE.I HAVE TALKED TO THIS STORE SEVERAL TIMES, NOT AT ANYTIME DID THEY INFORM ME THAT THE SECTIONAL WAS NO LONGER AVAILABLEI SAT ON THIS SOFA AND CHOSE ITTHEY SOLD THIS SECTIONAL SOFA TO SOMEONE ELSEWHEN WE RETURNED TO THE STORE TO MAKE A PAYMENT THEY SAID THE SOFA WAS NO LONGER AVAILABLETHIS IS A SHABBY BUSINESS PRACTICEI ASK FOR MY MONEY BACK AND THE STORE MANAGER SAID THIS WAS NOT POSSIBLE AND I COULD PICK ANOTHER SOFA
I HAVE BOTH RECEIPTS