American Freight Furniture and Mattress

Yes, the chest was swapped and the customer said he is satisfied

This customers has been explained that are Sales Are Final....this is stated on all our receipts and signs above all our counter in all our stores! This customers claim came back from the manufactures as "REPLACEMENT APPROVED"This customer's replacement sofa is in our store waiting for to be deliveredTHIS HAS BEEN EXPLAINED TO THIS CUSTOMER NUMEROUS A [redacted] OF TIMESTHERE WILL BE NO REFUND ONLY A REPLACMENT!! Please help us in explaining our policy and to have this customer call our store to switch out and replace her sofa!

This customer walked into our showroom floor, went over to our mattresses and pick out and purchasedThis customer then went over to the counter where we have a HUGE SIGN SAY "ALL SALES ARE FINAL" and paid for the mattressThis customer received a receipt for this mattress where it states "ALL SALES ARE FINAL" Our sales people are not trained to hide any American Freight policies and are of respect American Freight would be happy to do a claim on this mattresses with the manufacturerThis customers dislike could be that there is a defect in this mattressPlease have this customer send pictures of any damage or defect to myself at ***@americanfreight.us and I will make sure a claim gets done to see if we can get it replaced American Freight cannot take back a mattress that has been sleep on and then be returned but we would be happy too do a claim to see if we can get it replacedThis customer will not be refunded

Customer called our store saying his mattress was delivered damaged We told him we will be happy to replace it but it was on backorder by the manufacturer and explained when it came in we would be happy to replace it The manufacturer finally shipped inventory a month and half later which we apologized for! For the inconvenience we upgraded this customer free of charge to another design of mattress and gave him free delivery which he thanked the delivery for taking care of him.....also on top of this ustomer got to keep his old mattress (Our assistant manager personally delivered this mattress to him to make sure he was taken care of)We apologize for any and all miss communications but American Freight feels this customer has been compensated for the inconvenience and that this compensation is fair, there will be no more compensation given Please take note that All our Sales are Final which states on all our customer receipts

I purchased a sectional in February Paid cash and also purchased Insurance In October I moved I noticed on my sectional that the inner fabric was ripped (where the cushions go) My brother explained to me that one on the kids stood in the sofa without the cushions in trying to place an object in a high place...that's when the sofa ripped I sent pictures to Angel at shop 113, and he advised I need to contact Guardian the insurance company I did this and was told my insurance does not cover this I was on the phone constantly with these people back and forth I was even given a phone number [redacted] to contact Grace a regional managerThe number never worked I was even written up for making personal phones too much at my job I decided I needed my job more than the sectional However after looking at all the monies I spent for a sectional that lasted less than a year , I decided I want my section replaced

My wife J [redacted] and I purchased a bedroom set from American Freight in Sanford FL about months agoIt's not even a year yet and the bed is already falling apartThey sold us a defective and poor quality productThe wood on bottom of the bed is breaking awayI am not sure if the bed is made out of real woodWe are afraid to sleep on the bed because we think that we will get injured if the bed complete fell to the floor overnightWe have been sleeping in the guestroom the past few weeksWe have purchased living room and other product from them and cannot believe they are treating their customers this wayThey are refusing to take care of the problem for usIt is always a fight trying to get them to assist usPlease help with this matter

Hi [redacted] ..this is what my Regional Manager is doing we have placed a claim with the manufacturer for a credit for a replacement, this takes about thirty days and we will contact customer as soon as we hear from the manufacturer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

Since this occurred only a few days after the purchase we will be happy to forego the manufacturer's warranty claim and provide a new sofa without further wait I have copied the Regional manager for this area on this response Please contact the store to arrange for a replacement We are sorry for any inconvenience

On your receipt it states all sales are finalThere are also signs over all our counters stating the same....though you do have options if damaged you can return for another-replace return for something different of the same monies store credit AF is happy to replace this for customer if not sold as clearance

All our customer are explained up front when purchasing...about our sub-contracting delivery and assembly and the payment to the sub-contractors who do this for American FreightThey are also explained there are no times given for this delivery date but the customer is called when they are in their areaI [redacted] *returned this customers call and explain our policy to herBoth delivery and assembly had been done for this customer This customer a week later calls into our store and spoke to one of our sales people and would not speak to [redacted] our store manager and explained that her son had kick in the bed rail and it came apartWe told her that we would be happy to replace this bunk bed and to call and schedule Please have this customer, Ms [redacted] call the store and speak to the store manager [redacted] to schedule this replacement! There will be no compensation for an injury that has been cause by her son kicking in the rail but in good faith we will do a one time replacement on this bunk bed for this customer

June 8, [redacted] Brackney, Pa ###-###-#### Hello, I am writing to complain about my treatment at American Freight inVestal, NY on May 27, I drove into the store (miles round trip) in the morning A salesman – said his name was Sam – met me at the door and I told him I was interested in inexpensive twin bed mattresses for a camp He showed me foam mattress that had a price on the wall over it of around $ He looked at a price list on the clipboard he held, and said he could sell it to me for $ I said I would take of them He then said there were none in stock, and showed me the next level up That one had a price of around $on the wall over itHe again checked his clipboard and said he could sell that one for $108, but only had in stock I said I would take it, and he said he would have it brought out He went to the register and rang up the $sale I went out and waited

We were originally told we could pick our furniture up 2-11-Then we were told it would be delivered 2-16-We were lied to multiple timesWe received our furniture more than "a day after told" we didn't receive our couches until 2-19-and the only reason we did is because we threatened legal action and someone had to "personally go pick up the couches" for the 3rd timeYour delivery men left marks in our front yard by backing up their vanI do not accept that this issue is resolved

Refund went out on 9/and sent to the store for a signature and pick up

We apologize for the inconvenience you experienced with AF!! Back orders do happen and in your case this was a factIf this customer wishes to go back into the store we would be happy to give her a discount with her next sale!! PS....if her cousin brings back the table happy to replace it

American Freight has received the Quote from Mandy's Auto Repair for $sent to us from this customer This customer has alleged that our warehouse employees at the Tampa, FL location damaged her vehicle in the process of loading and securing a mattress set to customers car In good faith we gave this customer $for this damage because customer told us the price of the piece broken was $ This customer now is claiming there is more damage, henceforth quote sent from customer American Freight will pay $of this quote because this customer has been given $already This check will be sent to the store with a settlement agreement customer must sign before taking the check Our store will call the customer when check arrives to the store.American Freight apologizes for any inconveniences and if she has further questions, she can contact Customer Relations at [redacted] ***

This customer has options her furniture is in the warehouse/in stock or she can be refundedIf she wishes to do a charge back....American Freight will not dispute it

Mr [redacted] along with American Freight have not been honest and has told me one thing and have done another when I spoke with Mr [redacted] on 5/25/he state that I would go intthe store to pick refund and same day furniture will be picked up however on 5/26/Mr [redacted] is stating refund would be later that he don't trust delivery crew so and I stated to Mr [redacted] I don't trust him so I will be pursuing civilly in *** court to ask for the maximum allowed considering the inconvenience and the storage of damage set in my apartment which is preventing me from purchasing a new set at another furniture storeAlong with punitive damages I'm regretfully sorry that we could not prevent this matter from professing further in the legal realmI would like to keep this complaint open as unresolved thank you in advance Regards, [redacted] ***

First off the purchase was in 2012, not Yes they did send us replacement cushions comma but they didn't send the right amount and the one question needs to have the couch completely torn apart in the one area to get it onWe were completely misinformed regarding the warranty or else I would have never paid the extra money to buy itWhen you're told you are purchasing a five-year full warranty as a customer that's what you're expecting you are gettingAs said before as a customer we have gone through way too many hoops to try and get this situation fixedWhen a tag is marked wrong on something in a store the store fixes it and you get it for the price that it was when something with Miss advertisedWell this situation is no differentI feel the whole sectional should be replaced, and we should not have to tear it apart to get a cushion on itThe warranty information on the receipt was not clear in any which way shape or form and was very misleading to a customer back then in and to any new customers they may have

I'm getting no where with this companyIt's clear by their lack of professionalism with the amount of exclamation marks after everythingIt took numerous attempts for them to get this slightly correct and they still sent me things I didn't need which they aren't addressingIf they are saying nothing took place in regards to the harassment why would ***, the employee in question be reprimanded?