American Freight Furniture and Mattress

This is a horrible company to work with we went in we didn't want to buy one of their mattresses that were on the floor we ordered one and they kept telling us after we paid for it that it was on the truck coming in they held our money hostage for three weeks and tried to sell us a different mattress on our first callwe didn't want to entertain that idea so they kept saying it was on next week's truck next week's truck do not go in there if you think you're gonna walk out with anything other than the broken down stuff they have on the floor
Blake the assistant manager is rude and unprofessional !!!
No apology no mattress
No business from me ever!!!
Don't waste your time or money

I paid off my recliner and went to store to pick it up and they didn't have it in stockThey told me I had to wait to wks, they attach a paper to your lay-away, after you give them your money and you are locked in they have no description of there lay away policy any where so you can see what they do, they take your money and then staple the policy to your receiptI am calling the Attorney Genoffice to report this

we bought a mattress set and got the product home and it didn't work with our sons bedI looked online that night to see their return policyit stated that if we returned the complete set in original packaging we would get a refundI called to verify with the store manager the next morning because the receipt had two different things listedhe claimed I did not see that listed on the website and I told him exactly where it was listedit was under frequently asked questions under returns/refundsI then proceeded to read him word for word what it stated on the websitehe then told me that what it meant to say was that only lay away items can be returnedI continued to argue and tell him that because the website did not say what he was telling me that I want my money backI was getting no where and ended the phone call frustrated and not happy with how the manager handled my situationwe will NEVER be purchasing anything from this company again

I went into the store looking to purchase a bedroom setAfter looking around, I asked the salesperson, Angel, what their return policy wasHe explained to me that, as long as the merchandise was unopened, they would accept the returnI am an indecisive person and wouldn't have made the purchase if they didn't accept returnsMoving on, I didn't see a set that I liked in the warehouseThe salesperson assisted me to a computer where he showed me the rest of their inventory onlineI decided on one of the sets, paid for it in full, and had it ordered to come into the warehouse in the next 4-weeksWhen the delivery arrived, I had to arrange for delivery through a third party service, which was not a problemUpon delivery of the furniture, I noticed it was not what I was shown in the picture at the storeI pulled up the image on their website to compare, it was not the sameThe furniture looked like it was bare wood spray painted with a metallic silver spray paint, by a child no d

On Thursday, March 3, 2016, my husband and I bought $worth of product to be delivered Friday, March 4, On FridayThe couch, love seat, recliner, matteress, and box springs arrived The love seat has a cut in the fabric ama the dose tables and coffee table were not delivered We were told to contact our sales person, Joe, to replace the love seat and get our tables Joe told my husband that everything would be delivered on Saturday, March 5, at no additional delivery charge Joe caked my husband later in the day to say that the delivery would be on Sunday, March No one contacted us to deliver the furniture and we were home all day on Sunday On Monday, March 7, I went to the store and told Joe and his manager that I wanted my tables and the replacement love seat today The manager tried to tell need that I would need to pay an additional delivery charge I immediately told him that I would not since this was not my fault They finally told m

Failed to deliver all items I purchased on the promised dayDelivery drivers then started they were unable to bring the forgotten items back that same dayI was then told I had to come pick up the items myself if I wanted the itemsI was then told by Matt that he could not compensate me for my troubles on having to come out and pick up the itemsTerrible customer serviceBeware of promises and lack of effort to make up on their errors

If I could give zero stars I wouldThis is my second time in thereThey are very unprofessional in that buildingMy god, it’s like a daycare in thereYou have employees running around hitting on each other while customers are needing helpEmployees using profanity and vulgar language very openlyWalking around on their phonesOh my, how disturbing to watch for businessI thought I walked into a high schoolAsk me did I go to a manager? Most certainlyHe gave off this don’t care responseI asked is there anyone above him and I was told “yeah he’s in the back busy”Busy??? With all this going on in the front????? He walked away and went outsideI attempted to give this business a try after my girlfriends and co-workers told me not toIf someone doesn’t fix this you are forever going to have customer issuesHow could anyone allow this in a place of business? You get treated like the customers need the employees when the employees need us customersGood thing I didn’t apply for the application online before I took a walk inside to see for myselfMost certainly taking my money somewhere elseI will be sure to call during the weekday to get answers from a owner or someone who might not be so busy for the customers’ issuesOH MY!

I purchased worth of furniture and paid cash at the Brooklyn Ohio store My salesman was Ozzie Not one time did Ozzie tell me there is a so called set up fee When the guys delivered my furniture, they said they were only delivering the furniture not putting it together The told me there was a 30.00/hr charge to do that I told them I was never told about the set up charge The delivery guy advised me to call the manager Tim at the store I called Tim and he promptly gave me to Ozzie I argued back and forth with Ozzie over the fact that I was not told of the fee to set up the furniture He basically was calling me a liar! He then said to put the delivery guy on the phone He told them to go ahead with the set up but the problem was they didn't have the time to set up my furniture I made arrangements to have him stop back to put my furniture together That was going to be a few days because I work during the week In the days after, I tried to put my furniture

For the 4th time I am trying to contact someone with this shady place!!!! On February 23, I purchased in full a whole house package and I have still heard nothing on my missing pieces!!! I completely understand it takes up to days to receive items but not one person can explain to me why I was told that all of the pieces I put a down payment on were in Stock and would be held for me until I came back to pay in fullWhen I came back just a few days later to pick up my items your Decatur was awful!!!! You have a Dalton who claims to be a manager there that does nothing but bark orders and down grade the other employees while they assist the paying customers not to mention doing burnouts in the parking lot with what I assume is his personal vehicleIs that endangering the lives and health of the customers or employees who maybe in that parking lot???? Not to mention he tells the customers how he sleeps on the furniture at night?!? It took over an hour for the employee that is

I went in to American Freight to purchase a sectional on 4/617, in which it was a layaway contract for $On 4/6/I paid dollars with a balance of 869.79, on 5/16/I paid dollars which left a balance of 569.79, and on 5/18/I paid in full In addition on 5/18/a delivery was set for the same day in which I paid dollars for deliveryWhen the delivery came the delivery men ripped the bottom cover of the couch, and the bottom cover of the chaise and the corner seam on the chaiseI immediately brought it to their attention by speaking with the manager Ryan via telephone and taking picturesRyan stated they will swap it out with a new set as soon as possibleSo I was somewhat content, I got a phone call from Ashley on 5/23/stating that the swap out would be on 5/24/and asking would I be available and I stated yesOn 5/24/there was no swap out, no one came, and no one called so I called American freight ten minutes to 8pm due to them closing at

Purchased a set of bunk beds from this establishment, had the items picked up only to wait for hours just for the items to be foundTook the items home and stored them in the storage until the room was finishedGot the beds down in an attempt to assemble themRealize we only had enough material for ONE bunk Called the store the following day on 05/30/place on hold several times, hung up on several times was told a manager would call me back but didn't I then proceeded to the store to see the manager Thomas standing behind the register eatingI explained my situation Thomas was very unprofessional, unwillingly to assist, he gave me attitude and spoke to me very poorlyThe situation began to escalate I was ask to leave the store but advised I will leave out of the store and wait in my car until my father arrivesDuane came to the car apologized for Thomas behavior and assured me he would rectify my situationI received an call later and was advised to bring back the it

I went to this business on Thursday 4/26/and put $1,down on a bedroom set to place it on layawayI continued shopping at other stores and found something better and went back to get my money back and I was told that I could not be refunded for daysThis policy is not stated on my receipt nor in store

Where do I start? I guess first with the manager Alex, he is the one that sealed the dealWe were first hesitant on going back to the store because of a bad experience regarding bed frames that we purchased and didn't needBut upon the GREAT sales game Alex GOT we fell for the okie dokeWe were told that the store had replaced everyone and under new managementHe even so called put a so call great deal together for us because of our situationWe had an apartment fire and lost everythingSo besides the stress of trying to start over with everything, this business has made it INCREASINGLY stressfulNext we have Hunter the asst manager who has hung up in my face, displayed very bad customer service.We had paid for our furniture a month in advance ahead of time because we had a place, but the owner changed his mind, so we had to find another living spacewe have paid over in this store only to be treated like a nothingMoney talks in this place, NO CUSTOMER SERVICE AND A GREAT HUSTLE GAMEIf you're looking for QUALITY furniture and Customer service skills DONT GO THEREWe had to pay 245, $ of that was for delivery fee and the rest was to put furniture togetherwhich was an independent companyThe furniture was wet and frame on chaise was broken and the ottoman zipper was stuck so we couldn't get legs out to put onI contacted the store and had to argue with HUNTER that we had furniture for a while and broke itI told HUNTER if I did per Alex The store manager I have a lifetime warranty on all the piecesSo after getting a decent response from Alex the chaise was picked up and another one was delivered but different color it was than asked that we can change to that color we didn't want that color so than the display was bought to our home wrapped in plastic but all torn on the cornersSo after several attempts and a lot of stressful conversations with the employees and managers Alex called and said we can replace itChoose something else for equal value, it was delivered the next day The Big Watson SectionalWe paid for sectional and something for ottoman so it was considered an even swapWell the delivery would of been great if we had all of the pieces So when the swap was delivered all couches but no ottoman, sooooooo they picked up bad furniture the other sectional but left the ottoman, So again having to call and get this resolved became a issueMy husband was hung up on by CLUELESS CAROL who don't need to be in any customer service position and than to HUNTER who in his own little disrespectful way tried to resolveMy husband than asked for a district manager or regional manager contact info and was given Jason info and we were told that he would deliver the ottoman that was around 4pmIt is now 8:and Jason has been coming per Hunter for at least a hour and a halfOver $to be treated like a worthless nothingThe saying is TRUE YOU GET WHAT YOU PAY FORLord I wish we would of went somewhere else

On February 23, I purchased a couch and love seatI decided to order versus take the floor model and was told this would take up to six weeksAt weeks I called for a follow up and they were unable to even tell me if it had been ordered but ensured we would get it by six weeksThen the week mark came and they still did not have the furniture nor could they show it being ordered and stated their district manager does the orderingWe tried several times to contact the DM without a return call and being told my the manager that he had not heard from the DMFinally I called another store who had the furniture and told the local store what store had itWouldn't you know then the DM called us back and the local store aggranged to have them deliver itWhen we purchased the furniture we got the protection plan and when I asked about the frame being covered while it said wood and other hard surface that this included the metal frameA side of our couch has since become loose

I bought a sectional and ottamon , With in weeks of purchase the sectional has already lost the firmness and is sinking when you sit on itMy Ottaman is rip on the side and I was under the couch and there is a huge holeSo, either it came that way or delivery guy's dropped it on somethingYou can actually see the wood and all up into the couchI called and spoke to Shango who is the manger at American Freight in Goodletsville TNHe said he emailed the company for CREDIT OF 1,dollars and I feel I'm getting the run aroundHe told me they do not want my sectional back and they don't do refundsI paid $1,for this sectional and I'm so upset and really mad that this whole thingNone of employeers who work there seem to be what there doing nor know customer serviceI'm still getting there waiting to hear back from the company on if there giving me a creditIt's is going on weeks from when Shango emailed the complaint but it's been July when I emailed the first com

I started a laway with this company in February the total came to 2,dollars I put down a deposit of down on my laway after speaking to a few people I know purchase furniture from American Freight I realize well maybe I will go else so I called this *** location to ask for my money they explain to me that they had a day policy after days you can't get your money back you can only use store credit So this left me with dollar store credit which the store associate said it can be used anytime I get ready so I go to this *** location on the 3rd of July to use my store credit and I was told from the store manager Brook that they have me using my store credit in *** ** on June the which I explain to them I did not do this at all If that is the case why am I here now I call dough which is suppose to be corporate store he not helping me either when I'm telling both parties it was not me at all I showed them my Identification my debi

On 9/3/I went in and put this dresser on layawaySales Number: ***, Receipt Number: ***Our salesman was ArchieWe made payments to pay the dresser off and then we were told it would be $to pay a delivery company, so we elected to rent a U-haul on 3/3/which was a total of $plus gasWe go to the store and pick up our boxed dresserGet it home and left it packagedWhen we opened the dresser it was broken! Very poorly put together and nails were bent and the top drawer doesn't close and wood hangingWe called American Freight and were put on the phone with a gentleman who we told we just want our $back, because it was clear they are selling junk! We were promised a check for the full amount, which would come from their corporate office, and were told so we don't have any expenses for their mistake they would have their men come and pick up the dresserThe man asked when a good time was to pick it up and we stated any day or time would workHe upd

Guarantee or Warranty Issues AND Customer Service Issues
On 1/18/16, we purchased a sofa from American Freight The initial sofa we purchased was too big for our home It was brought back to the store and store credit was given We selected a new couch (Mickey Pweter pcsectional) It was delivered to our home on 1/19/ After days of having the couch in our home, we noticed a loose piece of material on the inside right arm It was making a popping sound every time it was touched I made a video documentation of the problem, contacted American Freight on Friday, 1/22/ There is a year Manufacture Warranty on the sofaWe were told to bring the couch back to the store for inspection On Saturday, 1/23/16, we delivered the couch back to American Freight in Burnsville, MN They were very uncooperative Store personnel were wondering why we brought the couch back They weren't going to let us unload the sofa to see the defect They didn't have a sofa in stock, so

We purchased a bed and mattress set at the Orange Blossom Trail location in OrlandoWe were told that delivery and swould be $cashDelivery persons said they did not set up - that $was only for drop offWe are elderly and disabledWe never would have made purchase if no set up was includedWhen we first put deposit on purchase, we were told that we had day trial - that we could return if not satisfiedToday I called and spoke with James who told me that we were never told that there would be set up provided, so I asked them to arrange pick up of items and to refund full payment and was told that all sales are finalI told him we were told we had day trial and he told me that we were not told that eitherWe KNOW what we were told and regret that we tried to save money and did not go with a reputable companyThis company needs to be held accountableI got nothing in writing verifying what we were told, but we trust companies to be trustworthyUnfortunately, although American Freight provides decent prices, their personnel are dishonest, deceitful and dishonorableThey prey on low-income and elderly customers

I purchased a sofa and love seat.on Friday, November 10th, and was promised that it would be delivered between 2pm and 8pmThe furniture was delivered at 7:15pm by an untrained moving services who were not able to get it into my home, being dark outsideThey informed me that they would return Saturday morning first thing at 10am I phoned American Freight and informed them about my situation I was told they don't handle the movers I needed to call themI told them they took my money and I have no furnitureThey stated it wasn't their problem an have a good lifeAs of today 11:35amNo furniture for the dollars I spentI would like my money returned right away