American Freight Furniture and Mattress

I purchased the Peoria living room set and recliner from their Huntington WV storeThey got the item in stock within the weeks as promisedThey even held it for me until the remodeling of my family room was completeWhen I went to pick it up they helped load it in the back of the truckThe furniture made it to the loading dock in excellent condition and the quality is great ! Cannot beat American Freight for quality furniture at a great price !!

I bought close to $3,worth of furniture from this store and it has been a NIGHTMARE! I set delivery up about a month before my move in date, I got a call from the store manager (Craig, one of the biggest is I've ever met.) the day of delivery and he told me they have to reschedule my delivery for later in the day, that's fine
I get another call to tell me he won't deliver my furniture because he can't find a piece and won't deliver unless it's the full orderI went as far as switching the bedroom set to another color just so I can have my furniture as now I'm in an empty houseHe tells me ok, 2hrs later, he calls me for a 3rd time to tell me he won't deliver again because he can't find that piece nowIt's somewhere in the store, but be doesn't know where, he doesn't know when he'll find it, maybe 6-weeks when a new order comes in6-WEEKS?!
I then told him what should I should I do? Just cancel the whole order? His response was "Ok." Like he was happy he didn't ha

Before purchasing I was told I could have my items delivered for "no extra" but I would have to wait a week or two for the items to come into the store, as they only had the floor model of my couch, and did not have the recliner I was told 2-weeks and my items would be in-store After paying I was asked if I would like to have the items delivered or if I would pick them up, I said delivered and the same associate who had said "no extra" informed me that they use a contractor company who charges $to charge to my home zip code I argued that she had promised "no extra" and she said "well, yeah, no extra from US." She refused to refund my money, pointing at a point on the receipt which stated ALL SALES ARE FINAL
Frustrated and angry, but with two children in tow, I left the store, hoping to find a friend to help me with pickup for less than $109, and waited for American Freight to call about my furniture being in stock
I did not receive a call for some time, called the

When I went to get the furniture they told me my sofa had been sold another one would be in by the 20thThen the said the truck was there but had not been unloadedThe would have it by o'clockNo callI called at 5:and they said my sofa was not on the truckI had family member coming in now with no where to sleepI had to go get another oneSo I ask them to cancel my order and give me a refundThey offered me some store creditI did not want I already had brought anotherI have waited long enough I need my refund

My husband and I purchased a whole living room setRecliner, loveseat, two end tables, and coffee tableIt was made clear at the time of purchase that we needed the furniture before the new yearWe even we so far as to offer to pay full price for the display couches and were denied because, “they could sell of those couches before they even get them restocked.” Well we decide to order the couches when we were assured that they would be delivered in two weeksWe call after two weeks and we were told that it was running behind and that we would have it bythe 1st for sureNOW I just called the day after Christmas as I need to have the couches by the new year and the manager says that the date of delivery is now moving even further again!, to January 15thI expect when I spend $with a store that they can atleast own up to there side of the contract of saleI would never come here again after I cancel my order

I placed an order for new furniture over a month agoIn between me placing my order and yesterday, I called times to see when I should expect my furniture The response was always the same: 'Your furniture is not in yet.? Growing frustrated with that reply, I decided to take a trip to the store yesterday to see what was going on The initial employee told me that he was unauthorized to look up customer's orders; that is typically a manager's job He told me he could call a manager and call me later This answer was completely unacceptable as I have been getting runaround responses this entire time I needed to know something about my furniture ASAP He reluctantly called a manager who was able to assist me From speaking with the manager, I was informed that no one fulfilled my order to have my furniture delivered to me! How is this possible? American Freight was ok with taking my money, but couldn't be bothered with actually placing the order? Even worse, instead of tell

I went in on 3/8/and ordered a queen bed with platform and a twin trundle with mattress They repeatedly screwed up the delivery and fulfillment and refused to respond to my request at the corporate level for resolution I have attachrd screenshots

I received furniture July First with this company, they promised (their "guarantee") it to be delivered at a certain time, which was not However, the main issue is that my furniture, both the couch amd loveseat, were delivered with tearsI contacted the store and the sales person of the tear that were not even caused by me They were contacted multiple times right awayI also took pictures and even went up to the store The sales person that I was dealing with (who no longer works there) said the furniture that I had was out of stock and can take weeksI wanted the same furniture that I already had since I just moved and purchased other items for the living room as wellSo I was given just a $credit which I told the store I may use on a dinning room table (which I never did) and still was waiting on the status of when that furniture would be in stock In addition, I did purchase the year warranty which I felt I should not have to file against my warranty for damag

Iam very unhappy with this furniture I have boughtI have been talking to Gavin at the Antioch store and he's been great, but I'm now going on my 3rd set of furniture with this companyI want a refund of what I paidI spent $2,and my bed was only $I want a full refundThe last delivery didn't come until 10pm on Sunday and within a week this set is already falling apartI'm so very over this company and I'm tired of having problems with this furniture and I will never buy anything again from hereI don't want anymore people in my house delivery late at night nor do I want another set just to have problems.I'm trying to be understanding but this has become a joke and I'm so done with this whole situationI want my refund in full which would be$Not to mention the problems I have experienced with the employees who work at the Goodletsville storeMy experience has just been aweful

I purchased a floor ,idea couch for my new aptI've had it for a weekSo far I have been bitten by some bugSeveral times as well as my grand daughterI have bites everywhere and am itching like crazy.I don't know if they are fleas or bed bugs but I am going crazy, I need this couch removed as soon as possible and want a full refund as well as my delivery charge refundedThis is unhealthy and am feline sick and feverushNot to mention my poor year old grand daughterI'm afraid to sit on this thingI covered it in pkasticSprayed it to no availThis must go now..asap

My fiancee' and I ordered a sectional on 11/28/ We paid in full and at the time were told the location was out of stock, but a truck would be arriving in roughly weeks After a month went by, I called the store and was told there was no truck and they had no idea when it would be arriving, and that they would call when it eventually showed up I called customer service and spoke with their customer service VP and she assured me that it was just the slow season and that they should know something in roughly more weeks She was actually very nice and offered to compensate us for our patience It has now been over weeks and I spoke with both the store and the VP again only to once again be told that they have no clue when one would be arriving and was offered an upgrade to a different sectional if we found one we liked that was actually in stock in their store We didn't We just want our sectional that we were promised would have been here by now Not a substitute

Got a box spring & mattress from American Freight & it had bed bugsGot it on 1st of February _____ them 2nd told them they bring it back and they would giv _____ did they wane me to make a deal gave _____ some money and would give a deal I paid I'm not going to do that

Failed to deliver all items I purchased on the promised dayDelivery drivers then started they were unable to bring the forgotten items back that same dayI was then told I had to come pick up the items myself if I wanted the itemsI was then told by Matt that he could not compensate me for my troubles on having to come out and pick up the itemsTerrible customer serviceBeware of promises and lack of effort to make up on their errors

I went to put in a Layaway in for American Freight $piece black queen bedroom set around June 3rd, I spoke with Timothy for the transactionThe total was $I put $down off of my master card and the remaining balance was $which I went back up to American Freight Wednesday June 15th, around 2:pm to pay the remaining balanceTim mentioned that he did not have the two pieces in stock and that he needs a couple daysI said okay that is fineMonday Come June 20th, 2016, I went up to American Freight and Spoke with Tim and he still did not have any days on when I will get the bedroom setSo I mentioned to him it is okay I would like a refundTim said he was working on the set coming from the manufacture I replied I would like a refundTim then mentioned that I would only receive half of my money back and the rest will be store creditIn the policy the customer has days for a full refund back after paying in full not to mention I have not e

I have been waiting for days past my verbal delivery dateCan not tell me when my product will be deliveredI called and was told I could cancel on 7/7/by Cedric and now a Brenton will not honor Cedric's word and will not void or cancel my contract
Product_Or_Service: Bed

I went to American Freight towards the beginning of April to get a twin plush memory foam mattressThey didn’t have any in stock, saying it has to be special orderedweek waitSo I chose the lease to own since they go by the paycheckweeks time is up and I hear nothing, not a wordSo in I go to inquire about it on May 2ndMy sales guy, Lance, has another sales lady call the lady who handles special ordersThat lady informs her that she didn’t get my order until a week before and that I would have to wait another month if I wanted itWhich I opted toWe had to redo my contract since I never received the mattress and I thought everything went wellWrong! I went in on Saturday May 26th to find out it never came in on the truck the week beforeI was lividReady to cancel everythingMy guy Lance found another store in town that has my mattressHere it is WednesdayNot heard a thingMe myself and I will have to go in just to find out what is going onThat’s not how a business should beMe going inThe lady who handles the special orders should not be employed as she obviously doesn’t careI plan on going in Friday, AGAIN, after workIf nothing is resolved, I am canceling my order completely and will tell anyone who’ll listen, not to do business with American FreightI just want to have the mattress I orderedIt’s that simple

My husband and I purchased a sectional February 8th, 2016, exactly a year ago todayThis is the worst piece of furniture I have ever ownedThe back frame is busting through the fabric, the cushions are so compressed and flat that it can't even be sat onThe whole time we have had this, the cushions haven't lined upAs we were told by the store, there is no warranty and this is final saleWe paid over $for this set and its junk

I received my couch and one of the leg anchors was broken, there is a tear in the favric from where the delivery guys tore it and the main seat spring is brokenI called them right away and it took them two months to get me a new couchWhen they came to deliver it it was the wrong color After that I informed them I was moving soon and instead of delivering to a second story apartment I told them I would be okay if they would want to wait until I moved into a one story houseAfter I moved I called and they said my couch is discontinued and I could have one similar, it was less expensive the the one I have and they never actually sent me the email to look at itWhen I called back again they told me my couch issues were resolved so I asked them why I still have a broken couch They then wanted me all by myself to take pictures of the damage and I expressed to them I couldn’t lift up the couch on my ownThen insisted they couldn’t proceed with out pictures of the broken couch after

PLEASE STAY AWAY FROM THIS PLACE.....you get charged triple for crappy furnitureThey don’t tell you all the hidden feesThis place will rob you dry while you think you have good furniture, it falls apartNeedless to say I’ve asked them to come and get the furniture and they refused to come and get itI’d rather sleep on the floor than to keep paying for this crap!!!! I would recommend this store to anyoneGo to Ashley’s Furniture, or better yet shop on Walmart.com for furniture, I’m pretty sure it’s better than this crap!!!!

When going into the store on Erie Blvd we asked to see the sofa!s advertised on line starting at $ We were told that they do not carry theseThat the advertising online is only for bigger cities like New York cityI feel that that is advertisingWe drove minutes to come to the storeThere are no sets of couches and loveseats for $