American Airlines

Complaint: [redacted]
I am rejecting this response because: I have not received any correspondence nor any resolution on this issue from American Airlines. No refund was issued. This is not acceptable. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They had promised to give me a cash refund but instead gave me vouchers. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never got a refund  for the NY to Miami part of the trip, That I was not assigned to a first class seat.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They have taken over a year to resolve this and all I requested to begin with was my $75 baggage fees refunded because I was a miles member and they shouldn’t have been...

charged in the first place. Now they are offering me a $75 voucher which is worthless to me. Just mail me a $75 check or a free flight voucher to make this hassle worth my while. What poor customer service. 
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because: I have not been contacted by the business, and they have refused to terminate my AAdvantage account after countless demands by me to do so.  Instead, the business has...

continued to resort to extortionate demands that I blindly fax over my government issued identification to an unsecure fax number (exposing myself to the risk of identity theft), or else continue to run the risk of having my personal information stored in a database against my will for potential hackers to access.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: American Airlines and [redacted] keep pushing me from one to the other. Neither one has refunded me for the unflown segments.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:American airlines partially reimbursed me for the original cost of the tickets, but failed to reimburse me for the full purchase price, let alone all the added costs I accrued while attempting to take a vacation that relied on air travel.  Having the flight cancelled caused the whole vacation to be cancelled, which is more costly than just the flight tickets.  On top of that, to take $40 off the top when reimbursing is just petty.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on October 4, 2016. See attached.

Complaint: [redacted]
I am rejecting this response because:The business never contacted me nor resolved this issue. Whenever I call they refer me to an online team that does not care and all they say is there’s nothing we can do. They...

have not tried to contact me that is a false statement.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:I received a response with no phone number to call with the requested information. It appears they didn't read my complaint and just...

sent a canned response. This is a pattern of poor customer service they have when resolving flights they cancel.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I find their proposed resolution of a $57 refund to be almost as insulting and the entire situation. I have another offer,...

you can keep the refund and instead refund me for my next flight I have booked with AA next week and I'll book it with Delta or JetBlue and no longer fly with American in the future. Here is the record locator for that flight.
[redacted]
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on January 31, 2018. See attached.

Complaint: [redacted]
I am...

rejecting this response because:  I have not spoken with anyone that has resolved my issue.  I have not received correspondence from the email address where they direct complaints.. I tried to escalate my complaint to a regional supervisor and was not given contact information for anyone above the basic representative I spoke to over the phone.  I had to keep calling the 1-800 number which was not the complaint department.  I was told they don't have live people you can talk to & complaints can only be emailed.  The only response I received from my email was a generic automated response stating they received my complaint.  My issue has not been resolved & I reject the companies position that it has been.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:The business said that the amount was refunded to my amex card but my credit card was closed and I did not get any form of payment on my amex. Furthermore it felt like it was to deflect from the issue of non payment since no transaction number or amount was provided by the airlines.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on February 24, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:When you called me, you started off the conversation by saying that you were trying to better your relationship with the Revdex.com and that you were sorry that I missed my flight, BUT you weren't going to give me a refund. I'm not sure what the purpose of that call was if you expressed your intent within the first 10 seconds of the call, and that was to do nothing for me, but to get back into good graces with the Revdex.com. I actually do NOT understand (as you stated) why I would be charged the cost of a new flight when this was in no way my fault. I am a graduate student and my only income right now is through my assistantships, which don't even cover the cost of my rent. I didn't choose to go on this vacation out of pure enjoyment, I was the maid of honor in my best friend's wedding. That being said, the charge of the additional payment affected me for several months, trying to catch up on bills. American Airlines is a 3 billion dollar company. The fact that you would not try to rectify what is a nominal charge to your company so that I could have the financial burden relieved that AA caused is immoral and extremely disappointing. I have been flying American my whole life, but this experience has been so disheartening and my family and I don't plan on flying with AA in the future if this isn't resolved in good faith. My boyfriend wanted me to spend some time with his family in Arizona over my Christmas break, so he bought me a plane ticket as my Christmas present. On the way home when I went to check in, we realized that my boyfriend booked the flight incorrectly and instead of booking me a 1215PM flight, he booked a 1215AM redeye, which of course we missed. This mistake was 100% his fault, but not only were the agents extremely polite to me, but they put me on the next flight, a 140PM flight, for NO extra charge and NO change fee. How two companies that have such comparable airfares have such different customer service? This makes the decision easy for me to use United in the future unless AA intends to refund me the cost of the extra ticket. Since this has been such a drawn-out process, and I know we are both anxious to be done with this, I would also accept an American Airlines voucher for the cost of the additional ticket.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response continues to be incomplete.Yes, I have finally received my bag.AA has still not addressed the issue of a refund related to my August 30, 2018 reservations made in December.  While I have received an email from [redacted] dated March 6, 2018 she has not confirmed the status of that issues.  I got a separate notice that the flight had been changed from arrival in Portland ME to arrive in Manchester but I do not know what that is about? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:American Airlines did far to little to remedy the situation. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It's been three months without any helpful response from your organization. This email response hasn't provided any clarity for the situation.
Regards,
[redacted]