American Airlines

Passenger was contacted in case [redacted] and a resolution was offered.

Complaint: [redacted]
I am...

rejecting this response because:The business said that the amount was refunded to my amex card but my credit card was closed and I did not get any form of payment on my amex. Furthermore it felt like it was to deflect from the issue of non payment since no transaction number or amount was provided by the airlines.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on October 4, 2016. See attached.

Customer was contacted on April 6, 2018 under case #[redacted].  Please see attached.

Passenger has been contacted under case number [redacted]
on January 31, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: they did not offer me what was requested. They offered me 5,000 points which is nothing. It is not even enough points for 1 flight let alone after everything I went though.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I find their proposed resolution of a $57 refund to be almost as insulting and the entire situation. I have another offer,...

you can keep the refund and instead refund me for my next flight I have booked with AA next week and I'll book it with Delta or JetBlue and no longer fly with American in the future. Here is the record locator for that flight.
[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:  I have not spoken with anyone that has resolved my issue.  I have not received correspondence from the email address where they direct complaints.. I tried to escalate my complaint to a regional supervisor and was not given contact information for anyone above the basic representative I spoke to over the phone.  I had to keep calling the 1-800 number which was not the complaint department.  I was told they don't have live people you can talk to & complaints can only be emailed.  The only response I received from my email was a generic automated response stating they received my complaint.  My issue has not been resolved & I reject the companies position that it has been.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:American Airlines (AA) continues to offer nothing to compensate me for my loss.  Vouchers will not pay my credit card bill.  They failed to get me (and my 3 children) home on the day I booked my tickets for.  I was directed by the agent at American Airlines in the Denver airport to make my own arrangements home if I needed to get home the same day and that American Airlines and its affiliate had no way to get me home on the same day I had my tickets for. [redacted] was the AA representative I believe who said this.  Keep in mind this was the second time, for the same day, American Airlines cancelled my flight stating issues on AA's end.  I was forced to go line by line, at the Denver airport, with my children and 5 bags, to find any available flight to get me home and buy same day tickets due only to AA failure to deliver on the tickets I bought and secondly, this is what I was told to do by AA if I had to get home (which was the case to keep my son's job).  American Airlines has acknowledged I received sub-par service yet will not correct its error. I was asked what did I do to try to resolve this by [redacted] at AA.  Again, I called American the day before my flight, I called the day of my flight, I went in person the day my flight was cancelled, I went and asked for a supervisor when the face to face at American ([redacted] told me to solve my problem on line and with other airlines.  What more would American Airlines have had me do on 12/30/17 to get home after telling me they would not help me after cancelling my flight to Jacksonville (and telling me 12/31/17 would have to work for my family)?  I was told I had no other option but to find another airline myself if I needed to be home on 12/20/17, the day I booked.I will not accept vouchers as AA has done nothing to instill any sense of faith that they have planes that fly reliably and remotely time, or even the same day as booked.  The last customer service representative [redacted] suggested my planes didn't happen because of the busy time of year it was.  I thought the planes were cancelled because of the mechanical difficulty with each plane. [redacted] from AA said he reviewed my file/complaint thoroughly, yet I am not 100% sure about this if he does not know why my original flights were cancelled/did not happen.   The bottom line is that but for AA failure to get me home on either of the two flights they booked me on, and AA's failure to do anything to try to get me on any other flight to the state of Florida that would work, I had to get 4 same day tickets home.  AA did absolutely nothing to help me other than to tell me to go work it out with other airlines and find my own tickets.  And once I did, AA now doesn't want to pay the price difference between what I had to pay and what AA refunded me.  This is a tremendous customer service disappointment and exactly why I don't intend to fly AA again, vouchers or no vouchers. AA needs to refund my American Express $1049.92 or send me a check for the same. 
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on November 2, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:
I was charged $200 in cash by your representative at the gate in order to cancel the second leg of my trip to Edmonton and make my flight end early in Toronto. Your representative claimed that the issue was about overhead space and she refused to let me carry the appropriately sized baggage onto the plane despite my showing her the medicine and religious articles on the baggage. I reluctantly agreed to have it checked but told her that I would need it as soon as I arrived in Toronto. She refused to have my baggage be checked to Toronto and insisted that the only way I could do this would be to cancel the second leg of my trip for which she charged me $200. I had to pay money to you to lose a part of my planned trip. Most importantly, I was treated with disrespect and, I believe, with religious prejudice as I detailed in my original complaint. My complaint still stands and I will not remove it until I am reimbursed for the flight and the trouble your representative caused me. Contrary to your statement, this issue was brought to your attention in March of 2016 not in August of 2017. If at the time of my complaint you had taken it seriously and reviewed the circumstances you would have been able to interview the parties involved. Instead you have repeatedly tried to delay addressing this matter appropriately and simply hope I give up. I will not do so. Thank You,[redacted]

Complaint: [redacted]
I am rejecting this response because:They have taken over a year to resolve this and all I requested to begin with was my $75 baggage fees refunded because I was a miles member and they shouldn’t have been...

charged in the first place. Now they are offering me a $75 voucher which is worthless to me. Just mail me a $75 check or a free flight voucher to make this hassle worth my while. What poor customer service. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:American airlines partially reimbursed me for the original cost of the tickets, but failed to reimburse me for the full purchase price, let alone all the added costs I accrued while attempting to take a vacation that relied on air travel.  Having the flight cancelled caused the whole vacation to be cancelled, which is more costly than just the flight tickets.  On top of that, to take $40 off the top when reimbursing is just petty.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on February 24, 2018. See attached.

Complaint[redacted]
I am rejecting this response because: I have not been contacted by the business, and they have refused to terminate my AAdvantage account after countless demands by me to do so.  Instead, the business has...

continued to resort to extortionate demands that I blindly fax over my government issued identification to an unsecure fax number (exposing myself to the risk of identity theft), or else continue to run the risk of having my personal information stored in a database against my will for potential hackers to access.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:American Airlines did far to little to remedy the situation. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:When you called me, you started off the conversation by saying that you were trying to better your relationship with the Revdex.com and that you were sorry that I missed my flight, BUT you weren't going to give me a refund. I'm not sure what the purpose of that call was if you expressed your intent within the first 10 seconds of the call, and that was to do nothing for me, but to get back into good graces with the Revdex.com. I actually do NOT understand (as you stated) why I would be charged the cost of a new flight when this was in no way my fault. I am a graduate student and my only income right now is through my assistantships, which don't even cover the cost of my rent. I didn't choose to go on this vacation out of pure enjoyment, I was the maid of honor in my best friend's wedding. That being said, the charge of the additional payment affected me for several months, trying to catch up on bills. American Airlines is a 3 billion dollar company. The fact that you would not try to rectify what is a nominal charge to your company so that I could have the financial burden relieved that AA caused is immoral and extremely disappointing. I have been flying American my whole life, but this experience has been so disheartening and my family and I don't plan on flying with AA in the future if this isn't resolved in good faith. My boyfriend wanted me to spend some time with his family in Arizona over my Christmas break, so he bought me a plane ticket as my Christmas present. On the way home when I went to check in, we realized that my boyfriend booked the flight incorrectly and instead of booking me a 1215PM flight, he booked a 1215AM redeye, which of course we missed. This mistake was 100% his fault, but not only were the agents extremely polite to me, but they put me on the next flight, a 140PM flight, for NO extra charge and NO change fee. How two companies that have such comparable airfares have such different customer service? This makes the decision easy for me to use United in the future unless AA intends to refund me the cost of the extra ticket. Since this has been such a drawn-out process, and I know we are both anxious to be done with this, I would also accept an American Airlines voucher for the cost of the additional ticket.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on September 24, 2015 and case number [redacted] on August 17, 2015. See
attached.

Complaint[redacted]
I am rejecting this response because:I received a response with no phone number to call with the requested information. It appears they didn't read my complaint and just...

sent a canned response. This is a pattern of poor customer service they have when resolving flights they cancel.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]