American Airlines

Complaint: [redacted]
I am rejecting this response because:nothing has been teaolved I have yet to receive my refund as told.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was never contacted by the business and nothing was resolved. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:
 [redacted] I am writing in response to the Revdex.com letter, dated July 25, 2017, which was in response to my complaint (ID: [redacted]), reporting the unfair business practice utilized by American Airlines, Inc. (AA). (See original letter enclosed) After a lengthy back and forth between American Airlines, the Revdex.com, and multiple other affiliated agencies, the above matter was not resolved. My American Airlines' miles were confiscated, and I was provided with a cavalier response from American Airlines that they had received my correspondence and "responded accordingly." I was also mockingly instructed to visit them online at their website. Instead of actually addressing my concern, American Airlines, dismissed my concern, and blamed me, for wrongly contacting the resort to cancel my reservation (which any reasonable person 'vvould do), instead of contacting American Airlines, directly, to cancel the reservation. If I knew beforehand, that I was required to contact Amcrican Airlines directly to cancel the reservation, I would have happily done so. However, because I did what any reasonable person would do, and not what American Airlines silently required me to do, my miles were confiscated. Even though I cancelled my reservation with the hotel, which confirmed there would be no charge since I did so timely, American Airlines confiscated my miles anyway. [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:They never sent a response to me regarding any outcome to this situation/matter. I have since moved, and they are more than welcome to send the documentation to [redacted] San Diego, California [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I was never adequately compensated for my wife, children and I having to spend an entire day and night in an airport. Many people are offered incentives to be bumped off of their flight and many times they are delayed a lot less than my family and I were. And I'm sure not all of them are American Aadvantage Members like I am. So the bottom line is that I feel my family and I went out of our way for American Airlines and they don't feel they need to do the same for us. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I bought 2 tickets for around $150 the credit card was working, and the partial Coupon was working, and when I got to the airport not only did I have to pay $450 for each tickets I also lost the around 200$ coupons I used to purchase it, Please refund me the full amounts I paid, because you voided the coupon for no good reason. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on February 6, 2016 and case number [redacted] on February 6, 2016. See
attached.

Revdex.com:
You are answering almost two years later. For my good fortune I paid with American Express and blocked the transaction.I think that toi answer to a complain one year and eight monts after the complain is terrible.Sincerely
[redacted]

Complaint: [redacted]
You have...

done nothing to rectify an unhappy customer for giving MY paid seat to someone else and refusing me to board. None of my flights were on time and I was refused the chance to get off the first plane to catch the connecting flight when we boarded the flight on the runway there was no reason we couldn't get off there too. It's unacceptable
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:I have NOT received any message or contact from the business in regards to the complaint. Once again, this adds to their shady business practices and poor customer service by saying they have responded to me and yet they have not. Just another way for them to dodge the issues going on within their company. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is 2 years after AA agreed to refund the taxes and still hasnt done so. This is unacceptabke and AA has not done what they previously agreed to do.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It had nothing to do with the weather. When I first came to check in the first flight was already delayed and the gentleman told us it might be in our best interest to book a different flight. He took us to the head of the line and the Rep told us out right we had 39 for the connecting flight . I asked right out are u sure if not we can stay here with family that will not cost us because we have no money to be stranded and he definitely said YES. I have my partner on this flight checking in wirh me that will verify this. I have sent an email to [redacted]. If I have to I will go to Channel 10. This is ridiculous way to run a large business like this. They rare telling me that they will use this scenario to better there reps. Well hats not going to help my pocket. Thank you for all your help. 
.
Regards,
[redacted]

Passenger has been contacted under case [redacted] an resolution has been met.

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:My concerns were not adequately or TIMELY addressed. The dates on your letter where you claim to have "wrote" me on April 22, 23, 27, and May 3 of 2017 were in fact MY RESPONSES to seemingly automated emails from your organization. A summary of my emails are included below. Original copies of my emails are also attached for your reference.Furthermore, in your letter where it states "We advised that anytime make a voluntary change to their itinerary, there is a charge associated with the ticket change. However, there may also be an additional fare collection necessary as the fare may have to be recalculated." is in fact false. This organization's TERRIBLE  customer service and lack of TIMELY response (as evident by THIS January 4, 2018 follow-up for an April 2017 complaint, almost NINE MONTHS later) is more than egregious. I am STILL waiting for a resolution to my complaint filed NINE MONTHS AGO!!!April 22, 2017 4:25 pm- In this email was FINALLY sent AFTER I contacted your organization AGAIN because NO ONE had followed-up on my concerns. In this email the representative asked for flight information so she can review my ORIGINAL complaint!April 22, 2017 4:35 pm - In this email I responded with my flight information.April 23, 2017 10:27am - In this email I told your representative that I was not available when she originally called at 6:19pm on April 22nd (the previous day) and I did not receive another call back an hour later as she stated in her voicemail (I also have a saved copy of the voicemail).April 23, 2017 5:09pm - In this email I am following up with the representative after a VERY RUDE conversation. During the conversation I was put on hold for an EXORBITANT amount of time while waiting for the "supervisor" [redacted] to take my call. My call was eventually disconnected by the VERY RUDE representative. I called back and I was told [redacted] will contact me. In the email I stated if [redacted] is unavailable, I would like to speak with her supervisor. As of now, NINE MONTHS LATER, I am STILL waiting for the follow-up call.May 1, 2017 11:53 am - In this email I told the representative that I AM STILL WAITING for a follow-up response from the supervisor. Also in this email, the representative states that my complaint was CLOSED as "NO RESPONSE". HOW was the complaint closed with "NO RESPONSE" if I have MULTIPLE emails of my RESPONSES?May 3, 2017 6:19am - Your letter states that your organization representative "wrote" to me on May 3rd. The May 3rd correspondence was a separate issue that I made your company aware of when I witnessed an American Airlines flight attendant ASSAULT another passenger. In this email I stated the phone representative was obviously unconcerned and had an acrimonious disposition  (an obvious pattern for your organization) . During THAT call I asked for a Director and the phone representative sarcastically gave me the CEOs name. When I asked for his contact information, she ENDED MY CALL!!!Regards,[redacted]
Regards,
[redacted]

Noted. Last response from case number [redacted] on September 11, 2017 is attached.

Complaint: [redacted]
I am rejecting this response because:My wife, my children, along with myself spent an entire morning all the way through to the folowing day waiting in airports for a flight that American Airlines knew wasn't coming and never took the time to explain it to us so we could make other arrangements. If it was just myself being inconvenienced, I wouldn't be as upset. But the fact that my wife and kids were also involved, then it makes me wonder why American Airlines would not want to settle this the right way. 
Regards,
[redacted]

Passenger has been contacted under and information has been provided.

Complaint: [redacted]
I am...

rejecting this response because:American Airlines has refused to offer any resolution, nor any compromise. They have wronged, and refused to take any sort of responsibility to their wronging. Furthermore, their service was inefficient and unuseful.This complaint should remain on file, so that other potential customers could know.Regards,
[redacted]