American Airlines

Passenger has been contacted under case number [redacted]
on April 16, 2018. See attached.

Passenger has been contacted under case number [redacted] on December 14, 2016. See attached.

Passenger has been contacted under case [redacted] and explanation has been provided.

Complaint: [redacted]
I am rejecting this response because:- One year to reply to a complaint? Is this serious? What kind of business is that?- I already informed that two receipts were given to me by AA, and ALL OF THEM show a TOTAL CHARGE LOWER than what I was charged between gift cards and credit cards.- I was not reimbursed the full amount charged to my credit card, but AA never provided a receipt with the charged amount.- AA is not only the worst carrier but also the worst customer service I've ever had. One year to reply is just out of this world. And still they don't make it right. Just shutdown this business.- AA owes me money, which is increasing with interest.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because: th business has not shown any effort to solve the matter. I would accept a gift card of $50 value.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: Invalid solution on AA's part. I paid full price for round trip airfare. AA charged me a 2nd round trip airfare for the same ticket, when I complained I received some of the over payment. To date, still missing reimbursement on the 2nd overcharged airfare.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on February 1, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:I have yet to receive refund. They f[redacted]n finally got back to me with the info I requested. I no know what I could have and request a refund with should post to my debit card by next week... Card ending in [redacted]---------There email response:February  7, 2018  Dear Mr. [redacted] Thank you for your reply and request for refund of the unused portion of your ticket [redacted]I have submitted your refund request. Once the adjustment is processed, a credit will be issued to the original form of payment you used when purchasing the ticket.For your convenience, you can check the status of your refund at [redacted] Please allow up to 10 business days for the information to be available.Mr. [redacted], I hope this resolution will serve to resolve these issues
Regards,
[redacted]

Passenger was contacted under case # [redacted] and policy has been explained

Passenger was contacted under case [redacted] on January 3, 2018 Please see attached

Complaint: [redacted]
I am rejecting this response because: they didn't provide a satisfactory resolution. The flight got delayed and then cancelled, and they made me wait for 3+ hours to get my bags back without providing and compensation or accommodation.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:
 [redacted] I am writing in response to the Revdex.com letter, dated July 25, 2017, which was in response to my complaint (ID: [redacted]), reporting the unfair business practice utilized by American Airlines, Inc. (AA). (See original letter enclosed) After a lengthy back and forth between American Airlines, the Revdex.com, and multiple other affiliated agencies, the above matter was not resolved. My American Airlines' miles were confiscated, and I was provided with a cavalier response from American Airlines that they had received my correspondence and "responded accordingly." I was also mockingly instructed to visit them online at their website. Instead of actually addressing my concern, American Airlines, dismissed my concern, and blamed me, for wrongly contacting the resort to cancel my reservation (which any reasonable person 'vvould do), instead of contacting American Airlines, directly, to cancel the reservation. If I knew beforehand, that I was required to contact Amcrican Airlines directly to cancel the reservation, I would have happily done so. However, because I did what any reasonable person would do, and not what American Airlines silently required me to do, my miles were confiscated. Even though I cancelled my reservation with the hotel, which confirmed there would be no charge since I did so timely, American Airlines confiscated my miles anyway. [redacted]
Regards,
[redacted]

Complaint: 11536582
I am rejecting this response because: I am not sure why I need to "re buy" [redacted] that were previously accrued by my deceased Mother.
Regards,
[redacted]

Revdex.com:
You are answering almost two years later. For my good fortune I paid with American Express and blocked the transaction.I think that toi answer to a complain one year and eight monts after the complain is terrible.Sincerely
[redacted]

Complaint: [redacted]
You have...

done nothing to rectify an unhappy customer for giving MY paid seat to someone else and refusing me to board. None of my flights were on time and I was refused the chance to get off the first plane to catch the connecting flight when we boarded the flight on the runway there was no reason we couldn't get off there too. It's unacceptable
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:My wife, my children, along with myself spent an entire morning all the way through to the folowing day waiting in airports for a flight that American Airlines knew wasn't coming and never took the time to explain it to us so we could make other arrangements. If it was just myself being inconvenienced, I wouldn't be as upset. But the fact that my wife and kids were also involved, then it makes me wonder why American Airlines would not want to settle this the right way. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:They never sent a response to me regarding any outcome to this situation/matter. I have since moved, and they are more than welcome to send the documentation to [redacted] San Diego, California [redacted]
Regards,
[redacted]

Passenger has been contacted under case [redacted] an resolution has been met.

Complaint[redacted]
I am rejecting this response because:Yes I was reimbursed for the original flight fare, which was a direct flight leaving at midnight. 1. I paid $50 to upgrade my seat separately...

after I paid for the ticket during the time of check-in. I never got reimbursed for the upgrade as the flight was cancelled.2. Letter says delays happen. This is not a delay. We waited until 2am in the morning and the crew realized that the pilot was gone. Because there was no other flight the only option was to wait until the morning and take a non-direct flight and waste the whole day instead of the original 4 hour direct flight. 3. If you leave your passengers stranded at the airport at 2 am in the morning because the assigned pilot decided to leave with the 1am flight so he can go home sooner then they should at least pay for our hotel. 4. $50 for the upgrade, $150 for the hotel and to get a direct flight with another airline I ended up paying a lot more than the AA flight, I lost a night and over $300 during this mess. AA sending me a voucher for $100 to fly with them again is an insult and considering this issue a 'flight delay' is the proof that they didn't even read my complaint. Flight didn't delay it was cancelled and a non-direct flight option was offered which was going to depart 8 hours after the original direct flight. Best Regards, [redacted]  
Regards,
[redacted]