American Airlines

Complaint: [redacted]
I am rejecting this response because: I only received canned responses from them,  and my issues/concerns have not been addressed nor resolved.  I’m offended they have the nerve to make this claim.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on August 15, 2017. See attached.

Complaint: [redacted]
I am rejecting this response because:This company does NOTHING to rectify THEIR mistakes.  Customer service is ALWAYS less than professional and I lost over $1,000 using their airlines.  Please, please, please NEVER fly with AA. Horrific experience,  horrific people
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:  They really never addressed several of the core issues with me.1.  They never told me as a Consumer the following:   The Website [redacted] is a booking company (Not and Airline Company), Book other airlines seats in association with agreements unknown to Consumers.  When purchasing Tickets from AA.COM You are purchasing booked seats on other airline flights of which AA.COM has no control over "CHECK IN" "SEATS" and "AIRPORT CHECK-IN" as stated a "PASS THROUGH BOOKING COMPANY" of which is "NOT" stated Prior to Purchasing an Airfare at AA.COM to the Consumer.  All other sites such as Travel.com[redacted], and all others mention all of these key Notations to the Consumer that they would have no control once booked as to the Control of seating and all other aspects of the travel and have a Valid Refund Policy that allows consumers to receive refunds for not receiving what they paid for in validity.  American takes "NO RESPONSIBILITY" as to Booking to A PARTNER Airline through agreements that they think the consumer should not have knowledge of What American is booking and takes No Responsibility for the Refund, the Seats, the Check-in of that other airline, and does NOT Take the responsibility of Informing the Consumer they are entering into this Agreement with American prior to Purchase of this Ticket.  This is a violation of Consumer Rights, and the Airline Transportation Association for Consumers, I have validly complained to them as well and American responded only by "NOT ACKNOWLEDGING" their Violation, and By Updating their Website to show now Airline Responsible but has not mentioned that they are not in control of Seating and Check-In and Refunding or combination of those services is out of their control.  And NOT By offering a Refund for their Obvious sneaky BOOKING robbing the Consumer of Choices prior to Paying so deception of Purchase to the Consumer tricking them into Purchase by not offering the information prior to purchase, nor Offering a refund Prior, during, or Post Activity !!!  American Airlines has recently been FINED for Various Refund Violations for Delays or Ignoring Refund Requests and this is one of them.  American Needs to address their Request for Refunds as well as pay their fines !  Not just wait for fines and avoid paying back Customers for their own Violations and lack of Responsibility in this industry that other airlines such as [redacted] Follow regularly and daily..!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is the response they gave which is a generic response. Very impersonal company...

..customer is obviously a number...and not a priority...would like an EXCEPTION to be put in for $100.38 so that the credot can be applied to my current ticket. Every time I call its for a different credit amt
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the response did not address my complaint at all. AA was aware of runway issue that happened in the morning that day that affected our late afternoon flight. They failed to alert us until we arrived at the airport. The delayed response should demonstrate AA lack of concern. The complaint was June 2017; their response is January 2018.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I sent a response to AA on July 14th 2017 and I am still awaiting their response.  It has been 12 days.  I asked [redacted] if she listened to the recorded conversation I had with their Rep Nicole the morning of April 25th, when Nicole told me AA would reimburse my rental car costs.  I also asked to her to explain why AA had not responded to the Revdex.com. I will attach the email (sent July 14) for your reference. Regards,
[redacted]

Passenger has been contacted under case number [redacted] on May 8, 2015. See attached.

Passenger has been contacted under case number [redacted]
on September 28, 2015. See attached.

Passenger has been contacted under case number [redacted]
on October 26, 2015. See attached.

Passenger has been contacted under case number [redacted]
on May 1, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:American Airlines is fully aware that the practice of selling insurance by a third party is fraud and should be stopped by them.  Any site that sells their tickets should carefully be vetted...

by any airline as to the fraudulent business practice. They claim no responsibility for any practice by a third party that sells their tickets. This is unacceptable. Millions of dollars are spent by unsuspecting travelers that only fly every few years or less on trip insurance that does nothing but make you feel good.  There should be more information put out by the airlines that describes how this system of fraud works.  I now have to use a ticket within a year, now less than a year, or American Airlines keeps my money.  I have no recourse to collect my money. I have not cost them in any way by cancelling my flight due to a hurricane. I'm sure they sold my seat to someone else at a higher cost.  How many people are in the same situation that I'm in? How many will loose their money due to this "third party" excuse? I have until May 2018 to use the ticket and I'm sure that seat will cost me more to go to the same place so they win no matter what.  It has been a few months since they contacted me and now I get this letter.  I'm not satisfied with them. 
Regards,
[redacted]

Customer was contacted on April 6, 2018 under case # [redacted]  Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I believe they know exactly why my bag was not put on the plane but because it would give their company a negative outlook, they choose to say I don't know. The airline has literally kicked people off the flight because they consider other people more important, so I feel my bag got the treatment of being kicked off. I just don't believe their answer is genuine. I will pay extra in the future to not be treated in the manner as which I've been treated over the years by this airline. This case can be closed.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because it fails to recognize the core problem, which is a lack of available information from American Airlines.  My specific problem arose...

because I was able to reserve seats well in advance of the flight date, when I had many seat options available, but was unaware there could even potentially be an oxygen mask availability problem with specific seats.  (ie, like the ones that are in place for an exit row)When I booked my tickets, there were no warnings, pop-ups, or mention of seating restrictions that may be in place for lap seated infants.  [redacted]  There is a mention, that infants must be included in the reservation by calling AA but no mention of timing for placing that call, or once again, no mention that seating options may not be available.This entire complaint is centered around a lack of sufficient information for a family to properly plan a trip on American Airlines without knowing the risk of choosing invalid seats, which leads to last minute stress at final check-in before travelling.  American Airlines should refund me the amount I had to pay to change my seats because of a problem caused by them and they should also make the commitment to update their website which requires very little effort. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no one has contacted me from American Airlines. I want someone from American to contact me as to any resolution. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 9, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because the reimbursement amount noted in American Airline's response is less than what my replacement bag cost. Please see the attached PDFs:1....

The first attachment is the form I was given by AA and asked to fill out, it notes the value of the bag at $130.2. The second attachment is the receipt from the replacement bag I purchased with the $130 price.When speaking with the gate agent following the incident that resulted in a ruined bag, as well at the phone representative on one of the several calls I had to make, they noted that any reasonable bag cost would be covered. The piece of luggage that was ruined was not sold on Amazon and looks to be discontinued as of last year, so I purchased a bag that was slightly less than what I paid for the original. I expect to be reimbursed for the full amount I paid for the replacement.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is simply a letter stating they are offering no compensation.   Once I received this response, I contacted Revdex.com.  They have provided no additional response or compensation.  I appreciate your continued assistance with this matter.
Regards,
[redacted]