American Airlines

Passenger has been contacted under case numbers [redacted] on September 2, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:They still have not answered why we were told (screen popped up) that because of the people travelling we would be charged an extra $50. This was after completing all the passenger information. I think they believe that due to their size they are not accountable to customers. Disappointing but thank you for trying. American is now not our number one choice of airlines but may have to use them on flights to Manchester UK.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I NEVER received a response from American Airlines. There were multiple problems costing us over a thousand dollars due to their negligence. I was told management would contact me and that NEVER happened. These giant companies can say and do whatever they please and leave their PAYING CUSTOMERS literally out in the cold! They physically removed us from the airport out into -20 degree weather while they put our bags on an airplane that was NEVER our destination and left us without proper clothing, toiletries, and necessities for 48 hours. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  No one contacted me to resolve the issue.  That is false information.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
To Whom it may concern:  I am...

satisfied with the result of this case.  American Airlines representative Kelly Vann was very professional and sympathetic about the situation that I experienced and I am satisfied. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was never contacted by American Airlines and no resolution was achieved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There was no offer for any kind of compensation for the lost time. We could have gotten on our connecting flight in Chicago had American Airlines not locked the door for boarding and had someone at the desk to assist us. We stood in the window and watched our plane sit at the gate for 25 minutes before it even attempted to leave the gate. There was absolutely no reason why we shouldn't have been allowed to get on that plane if it wasn't for the airline not making employees available at that gate. We lost an entire day of a long overdue and very rare vacation for us. I don't care what the airline policy is regarding these matters, all policies can be adjusted based on circumstances. I'm tired of going around and around on this. They screwed up, they take zero responsibility or accountability, and have a very low regard for their customers. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
However, in response to the letter from American Airlines. I...

did call her back and left a voice mail message. I also never received the vouchers she speaks about.  I told her about it in the voice mail.  Please follow up with them to make sure that they do give me those vouchers.  Thanks
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Thanks so much for helping me with this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They are saying the same thing over and over. I did not elect to pay for preferred seats, I simply secured seats for my fiancee and I because seats were not assigned to us at the time, and we did not want to miss our flight because my fiancee had to be at work the next morning. AA did not specify in their policy that passengers will be provided seats regardless at the gates. they did not have any info in their website that addressed the issues we had. I need a refund for paying extra for seats that were already paid for. I did not seat in the business or first class. The seats we selected were the same exact seats that we had already paid for. thank you
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because it does not address my compensation request.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: American Airlines has been non responsive on this incident and I have no trust at all that they will make it right. My son did not rent the car...

after finding out about the miscommunicated extra charges. AA should then credit my 21000 travel miles. They have by far the worst customer service of all the airlines.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:American Airlines made no attempt to remedy the hardship that their extremely poor customer service cause me and my family.  I maintain that: (1) we began the check-in process with AA personnel prior to the 45-minute cut-off time for checking a bag; and (2) AA made no effort to remedy their error in checking us in, the staff was extremely rude, and in fact charged us a rebooking fee of $150 to take a later flight.  I requested that at the very least AA refund us the $150 rebooking fee and they refused, taking no responsibility for their error and poor customer service. It is no surprise that AA continues to rank near the bottom of most lists for customer service satisfaction, and maintains an "F" rating by the Revdex.com.  Their over 6 month delay in even responding to my Revdex.com complaint is evidence that they have no intention of improving their service.
Regards,
[redacted]

Complaint: [redacted]1
I am rejecting this response because:  It took  two years for them to respond which made me feel like they just don't care about their customers. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on March 5, 2018. See attached.

Complaint: [redacted]
I am...

rejecting this response because: I have never received anything from American Airlines, nor have I ever heard from them. In fact, they never responded to the Revdex.com so the complaint was closed by the Revdex.com on 3/8/2016 as "business unresponsive." I'm confused why I am getting this message now.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The issue has not been resolved.  The airline refused to take responsibility or give me a refund for my $75 flight change.
Regards,
[redacted]