American Airlines

Passenger has been contacted under case number [redacted]7 on March 8, 2017 and case number [redacted] on June 2, 2017. Please see attached.

Passenger was contacted under cases [redacted] and [redacted] and a resolution was offered.

Passenger was contacted by phone on March 15, 2018. Suggestion on policy has been noted.

Passenger was responded to in case [redacted] on February 13, 2018.  Please see attached.

Passenger has been contacted under case number [redacted] and information has been requested.

Passenger has been contacted under case number [redacted] on August 24, 2016. See attached.

Complaint: [redacted]
I am rejecting this response because: They gave me no choice they argued instead of showing empathy. I showed them my injuries and how I was mistreated And they still charged me for lost luggage. I just paid that...

bill 2 weeks ago. They added bonus miles instead of refunding my trip cost or paying for luggage. 2,000 miles was a spit in the face and it showed me exactly how much they don't care.
Regards,
[redacted]

Passenger was contacted under case [redacted] and a resolution offered.

Passenger has been contacted under case number [redacted] on October
20, 2015 and case number [redacted] on December 3, 2015. See attached.
Passenger was also contacted by phone on December 4, 2015.

Passenger has been contacted under case number [redacted] on January 15, 2018. See attached.

Passenger has been contacted under case number [redacted] on December 6, 2016. See attached.

Passenger has been contacted under case number [redacted] and product explanation has been given.

Complaint: [redacted]
I am...

rejecting this response because: American Airlines did refund the airfare after months of fighting. They then only compensated a small portion of the damages caused by their issues. I am also wondering why it took almost 1 year to reply to this complaint?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they have in no way attempted to results this complaint.  As passengers we were bullied and lied to and not reimbursed for the mistakes that American Airlines made. 
Regards,
[redacted]

A response under case numbe[redacted] was sent to the customer on January 9, 2018. See attached.

Complaint: [redacted]
I am...

rejecting this response because American Airlines has yet to refund us $641.70  for the returning ticket and additional expenses we incurred for both my child and I.  American Airlines has taken ZERO responsibility or accountability in regards to their under-staffing that ultimately caused an 11 hour standby for us in not just one airport but two.  We were there early (only second flight of the day), waiting in line when their employee disappeared to another part of the airport to attend to another position because there obviously weren't enough people working in order for them to complete checking in luggage for all customers.  None of this would have happened had American Airlines been sufficiently staffed in the first place.  Although American has tried blaming it on me, the time of the year as well as [redacted] (neither of which are true), they failed to do THEIR job which was to check in just as many bags as tickets they sold so that their customers are able to make their flight and not be left stranded in an airport for hours on end.  If waiting in line for over an hour and a half (which their website clearly states is a sufficient amount of time prior to departure) is not enough time to check in luggage, then clearly they are understaffed.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like it documented that while American Airlines never found my bag, and did minimally compensate me for this, this complaint was larger than just the lost baggage. ...

On this flight to and from my destination, they had to cancel my direct flights and put me on connecting flights which made me miss a portion of my event that I was attending. I spent an extra 10 hours in airports during this trip, and was not compensated for this at all. I had to continually reach out to customer service in the 2.5 months in which this case was open while they were still locating my bag because I was not contacted by AA regarding the matter.  I even had one individual call me letting me know there was "good news, they had located the bag," and gave me a number to call back.  When I returned the call, the individual on the line stated the bag had not been located.  I had to wait on hold every time I called for at least 30 minutes just to speak to someone, and even had a representative hang up on me.  I've never had a worse experience with an airline, and I fly at least 12+ times per year.  American Airlines should be investigated for their bad practices with canceling flights as well as their customer service procedures.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have never received any feedback from american airline.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: it is not true - the response says that they have "responded accordingly" when they have done no such thing.  I have never received any response from AA customer service and they have done absolutely nothing to address my complaint.
Regards,
[redacted]