Alder

December 7, 2017RE: *** *** To the Revdex.com,Thank you for contacting usBased on the city records robberies, assaults, and arson all increased from to in Rome GeorgiaThe statistics also state that the chances of becoming a victim of property crime in Rome
GA are in which is high compared to the state of Georgia as a whole which is in The overall crime index score for Rome is based on a scale between 1-100, being the safestBased on the numbers, the representatives statements seem to be accurate. The statistics cited were obtained from the sites below.www.city-data.com/crime/crime-Rome-Georgiawww.neighborhoodscout.comSincere...⇄ Brandt N*** | Alder Compliance Manager

September 18, 2015 RE: *** *** To the Revdex.com, Mr***’s agreement states the length of the contract is months and the representative appears to have circled it for
emphasisWe also spoke with Mr*** over the phone prior to the installation of the alarm system and specifically asked him if he understood the agreement has an initial term of months, to which he replied “yes.” Since this is the first time the matter of the alarm going off in the middle of the night has been brought to our attention please provide us with the dates and times these incidents occurred so that we may check to see what triggered the alarmBased upon our findings we will determine what course of action we will take. Sincerely, Brandt N*** | Alder Compliance Manager

June 1, RE: *** *** To the Revdex.com, We are willing to waive the fee for Mr*** and will install the system at his new
residence at no costSincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
I HAVE NEVER gotten a REFUND of $50.87!!!!! I check my bank account quite often, in fact I'm really expecting this company to charge me AGAIN!!! I haven't used this company's service for the whole month of Aug, but yet I GOT CHARGED!!! I have told this ALDER alarm co to CANCEL my service as of July 17-but did they NO!!!!!
Sincerely,
*** ***

September 25, 2017RE: *** *** To the Revdex.com, Thank you for contacting usI have canceled the renewal and reverted the customer’s contract back to the original terms as requestedTo compensate the Slaters for the inconvenience they’ve experienced I have reduced
their monthly rate to $and given them months of service at no chargePlease have them contact us if there is anything else we can do for them.Sincerely, Brandt N*** | Alder Compliance Manager

January 19, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe attempted to reach Ms*** to discuss this matter but we are unable to connect with anybody at either of the numbers on the accountMs*** states she’s kept the contract for five years
(the length of the agreement) in her complaint but our records do not reflect thisThe contract signed by her son is dated May 9th, She also states that her contract was renewed without her knowledge but the reason the account was renewed is because a request was made to move the system to a new address and the customer renewed the contract so they wouldn’t have to pay the fee to have the system relocated.To address the concerns in the complaint I have cancelled the renewal even though the $fee was already waivedI have also lowered the monthly rate from $to $because Ms*** also expressed concern about the costIf Ms*** is still unsatisfied she may contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

March 9, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe attempted to reach Ms*** to discuss the issue but we were unsuccessful in contacting herA technician went to her home on March 8th and resolved the issue with the systemAs a gesture of
goodwill we have given Ms*** two months of service at no charge.Sincerely, Brandt N*** | Alder Compliance Manager

Alder is attempting to contact this customer to resolve this issue but has not yet been able to speak to anyone

This complaint was already sent on 5/

June 12, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Mr*** and he informed us that he did not file the complaint even though it is in his name and written as though he were the authorUntil we know who
is making these claims and why they are interfering in an agreement between Mr*** and our company we cannot respond to the allegations. Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 25, 2018RE: *** *** To the Revdex.com, Thank you for contacting usIf indeed this problem was caused by the installation of the thermostat we sincerely apologizeAs a gesture of goodwill we have refunded Ms*** last payment of $84.52.Sincerely, Brandt
N*** | Alder Compliance Manager

February 16, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe attempted to contact Ms*** to discuss these issues but we were unable reach herTo remedy the problem we have waived her past due balance of $and our service department will contact
her shortly to schedule a time for a technician to come to her home.Sincerely, Brandt N*** | Alder Compliance Manager

Ms***, As this response is being written, it is September 23rdA check was sent out to you on September 16th and you should have either already received it or should receive it in the next couple of daysI have tried to reach out to you and see if this check has been received, but have only received a voicemailI left my number for you to contact me directly if you need toThank you very much. Travis C***Alder SecurityManager of Customer Experience

Complaint: ***
I am rejecting this response because:Once again Alder / MrN*** have "twisted" their words to suit them, but clearly didn't read ALL of the paragraphs of our former contract NOR the email that was sent. First, the agreement was canceled by Alder after illegally releasing security codes and other "mishaps" on Alder's part (see previous messages of this complaint)It was not "prematurely" cancelled by us, but by Alder after their lack of interest in people's securitySomali stated in a return phone call from her on July that "WE HAVE DECIDED TO RELEASE YOU FROM THE CONTRACT". Second, the email sent from MrN*** on July clearly stated that am "no longer responsible for the TERMS OF THE CONTRACT", not only monthly payments as stated in MrN***'s previous message. 3rd, The default paragraph states the following ahead of MrN***'s previous REMEDIES reading from the former contract:IF ANY ONE OR MORE OF THE FOLLOWING EVENTS SHALL OCCUR (EACH A "DEFAULT"), THEN TO THE EXTENT PERMITTED BY LAW, COMPANY SHALL HAVE THE RIGHT TO EXERCISE ANY ONE OR MORE OF THE REMEDIES SET FORTH BELOW: EVENTS: (i) FAILURE TO PAY ANY MONTHLY MONITORING FEE WHEN DUE; (ii) CLIENT AND/OR ITS GUARANTOR BECOMES INSOLVENT OR FILES FOR BANKRUPTCY PROTECTION (VOLUNTARY OR INVOLUNTARY); (iii) A RECEIVER, TRUSTEE, CONSERVATOR OR LIQUIDATOR IS APPOINTED ON BEHALF OF CLIENT OR GUARANTOR UNDER ANY FEDERAL OR STATE LAW; (iv) CLIENT'S BREACH OF ANY OTHER SECTION OF THIS AGREEMENT AND FAILS TO REMEDY SAID BREACH WITHIN (TEN) DAYS AFTER BREACH; (v) CLIENT CHANGES TO A TELEPHONE/COMMUNICATIONS SERVICE NOT SUITABLE FOR ALARM SIGNAL TRANSMISSION; OR (vi) CLIENT ENTERS INTO A NEW AGREEMENT WITH ANOTHER ALARM COMPANY FOR CERTAIN SERVICES AT THE CONTRACTED PREMISE BEFORE THIS AGREEMENT'S EXPIRATION DATEREMEDIES:.........Only after that the contact reads the remedies previously described previously by MrN***. NONE of the above so called "defaults" have occurred and do not apply to this situationAnother attempt to grasp at straws days after the last contact between Alder and myself. Also, the alarm system was not a "selling point" of my former property and previous emails between seller (myself) and client (new homeowner)/realtor clearly show thatHOWEVER, Alder was clearly informed far in advance of the upcoming sale of the home and did not ever mention anything about equipment return until after the sale was completed and all sorts of issues were created created by Alder's lack of responsibility, response and customer service ahead of time. None of it matters, because the email from MrN*** to me from July 13th, NO LONGER HOLDS ME RESPONSIBLE FOR THE TERMS OF THE CONTRACT, no matter what paragraph MrN*** wants to partially mentionThe new homeowner is not responsible for returning equipment or letting Alder access his property and according to the previously mentioned email, neither are weWe will take further steps if necessary and report this customer treatment up the chain of command to resolve this issue once and for allThis is a perfect example of why there are so many complaints about Alder and this treatment of soldiers and veterans is outrageous! Sincerely,
*** ***

November 8, 2016RE: *** *** To the Revdex.com, Thank you for bringing this matter to our attentionWe attempted to contact Ms*** but were unsuccessfulBased on the information provided in her letter I have reduced her monthy rate from $to $39.99, her renewal
from years to years, and instructed our service department to install new equipment in her new home at no chargePlease let me know if anything else is needed. Sincerely, Brandt N*** | Alder Compliance Manager

November 1, 2017RE: *** *** To the Revdex.com, We apologize for the delayThe refund has either already been received or will be within the next business daysPlease let us know if there are any issues.Sincerely, Brandt N*** | Alder Compliance Manager

February 2, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe have attached a copy of the welcome call Ms*** received prior to the installation of the alarmDuring the call we asked Ms*** if she understood that her agreement had a term of
months and she responded “yes.” We have also attached a copy of her contract where the term length is shown clearly on the front pagePlease have Ms*** contact me directly after she has had a chance to review the attached files at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

This issue has been resolved through the attorney general's officeThank you for your assistance

January 19, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe attempted to reach Ms*** to discuss this matter but we are unable to connect with anybody at either of the numbers on the accountMs*** states she’s kept the contract for five years
(the length of the agreement) in her complaint but our records do not reflect thisThe contract signed by her son is dated May 9th, She also states that her contract was renewed without her knowledge but the reason the account was renewed is because a request was made to move the system to a new address and the customer renewed the contract so they wouldn’t have to pay the fee to have the system relocated.To address the concerns in the complaint I have cancelled the renewal even though the $fee was already waivedI have also lowered the monthly rate from $to $because Ms*** also expressed concern about the costIf Ms*** is still unsatisfied she may contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager