Alder

April 3, 2018RE: *** ***To the Revdex.com, We have arranged for a technician to travel to his area and a member of our customer service team will contact him shortly to schedule an appointmentOut of appreciation for Mr***’s patience we have given him two months of service at
no charge.Sincerely,Brandt.N | Alder Compliance Manager

December 21, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have attempted to contact Ms*** to discuss these issues but have been unable to reach herWe would like to keep her as a customer and are willing to forgive the $past due and go
forward at a reduced rate of $39.99, previously $If Ms*** would still rather cancel we will consider her requestWe look forward to her response.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
It is not true that the technician returned timesThe technician was only here times total and there was no equipment to installIt's true that we had new windows installed and had told the technician that we would have him return once the windows were installedWhen I called to have the technician come out after the windows were in he said that he didn't have an order from Alder. As to the old equipmentI still have the email from the customer service person, Camden, telling me to leave the old equipmentI believe I also have the same email from Mike, another rep as I had ask more than once before we moved just to make sure The technician was not sent to the old residence in Texas to look for the equipment, he was sent there in error when I called and said we were ready at our new house in New MexicoCustomer service admitted that was what had happened when we called in to see why the technician had not shown up Just last week I phoned in AGAIN and was told by Tanner that Ty would call me within hoursThat did not happenAs I stated before, I really do not feel confident that this company would be able to provide quality customer service based on their history.I appreciate the offer of the waiver of the $installation fee but I had also been told recently that I would have to pay for the equipmentThis is contrary to what I had been told previously in an email, which I still haveI am not paying for new equipment when I was told to leave the old equipment and I would not be charged for new equipment.
Sincerely,
*** ***

December 27, 2016RE: *** *** To the Revdex.com of Utah,Thank you for bringing this to our attentionWe reached out to the customer to discuss this issue but were unable to get a hold of them at the number we have on file. Our customer service
department has been instructed to waive the activation fee, although the contract does show that one would be chargedWe also credited the account $so Ms*** will not be charged until February as she requestedThe account was credited $on 11/and $on 11/and a check for $was sent on 12/to cover the overdraft fees. It is our understanding that the representative wrote on the folder that was left with the customer that if they referred someone to Alder they would receive a free cameraIf a referral was given please have Ms*** supply us with the name or if her agreement was different than what is stated here please have her send us a picture of what was written on the folder. Sincerely, Brandt N*** | Alder Compliance Manager

June 1, RE: *** *** To the Revdex.com, To accommodate Ms***, as she mentioned being on a limited income, and
because there may have been some confusion about the function of some of the equipment she received, we would like to offer to reduce her monthly rate from $to $If this is acceptable we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

November 29, 2017RE: *** *** To the Revdex.com,Thank you for contacting usWe attempted to reach Ms*** to discuss her complaint but we were unable to reach herShe has mentioned that her rate is higher than she is able to afford and she would be more comfortable
paying around $per month, consequently, we would like to offer to reduce her rate from $to $If this is acceptable we will proceed accordingly.Sincerely, Brandt N*** | Alder Compliance Manager

August 8, RE: *** *** To the Revdex.com, The fax was received on 6/22/and the last payment we received from Ms*** was 6/15/We were unable to draft her payment the following months because she had cancelled payments with her bankIf her records reflect something different please have her send them to our corporate office Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. We apologize Ms*** has never received the panel, we do see that it was sent out and we are not sure whathappened, but we have spoken with our inventory team and
is getting another panel sent out today and it is going to be shipped over night, so you should receive that tomorrowAnd for the inconvenience of the panel, not getting the panel at a timely manner we have went ahead and refunded back those months into the checking account we have on fileIf Ms*** has any questions she could give us a call. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the understanding that I will be reimbursed the $taken out of my bank account last month for being charged by both Alder and Live company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Alarm Protection Technology has stated that they will cancel the contract if they received a Power Of Attorney from someone authorized to act on behalf of Marie and Wesley T***. A copy of said Power of Attorney has been sent to Alarm Protection Technology by Teresa W***, the daughter of Marie and Wesley T***. I have attached a copy of the letter that was mailed to MrBrandt N*** (certified, return receipt requested).I fully expect Alarm Protection Technology to cancel this contract once they receive said letter as they said they would in their initial response to my complaint
Sincerely,
Cindy B***

Revdex.com:
Jake P***, VP of Operations, has sent me the agreement to cancel the contract in writing to ensure that they will not try to collect or that this will affect my creditIn turn, I will send them their equipment so they won't lose that investment
Sincerely,
*** ***

August 29, 2017RE: *** *** To the Revdex.com, I have instructed our service department to contact Ms*** regarding the sensorIf a technician needs to be dispatched MsMcaboy will not be charged the regular fee.Sincerely, Brandt N*** | Alder Compliance Manager

September 29, 2017RE: *** *** To the Revdex.com, Thank you for contacting us and we apologize for the inconvenience Ms*** has experiencedOur records indicate that her account was credited $for the system downtimeWe would also like to offer her an
additional months of service at no charge and reduce her rate from $to $However, if she would still rather cancel our agreement we will honor her wishes.Sincerely, Brandt N*** | Alder Compliance Manager

December 22, 2017RE: *** *** To the Revdex.com, Ms*** cancelled within her three-day right and she is no longer responsible for the terms of the agreementWe have also refunded her payment of $1.38. Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:I just called Alder to check on the status of my refund. Danielle told me that she did not see a refund on my account and had to get her manager, Nikka, to look into it and get it processedNow they are telling me it will another week before I get my refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Since August 8, 2017, my mother and I have tried contacting MrN*** with no successWe've left voice messages letting him know she's made me aware of everything and he has permission to speak with me, since I am helping her with this matterThe request to cancel the contract with Alder is not my request but, the request of my motherShe was pleased with the security provider she'd had for yearsMy mother would not have made any agreement with Alder if the sales representative hadn't misrepresented herself by claiming to be affiliated with her current security provider and claiming she was there to update her current systemMy mother thought she was signing papers to update her current systemShe was not aware she had signed a contract or changed security providers until she received a bill and asked me to review the billThat's when I made her aware of what Alder had done
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting us. Please have Mr*** elaborate on what he wants modified in his contract

October 13, 2017RE: *** *** To the Revdex.com, Thank you for bringing this to my attentionI immediately cancelled the account and issued a full refundPlease allow 3-business days for the funds to appear in the bank accountPlease let us know if anything
else is needed.Sincerely, Brandt N*** | Alder Compliance Manager

Ms***, We have been in contact with you regarding this issueAt that time, we requested verification of the Notice of Cancellation which was sent within the days, whether as a fax verification sheet or a forwarded email with theNotice of Cancellation in it with verification that the
email was sent within the day time frameOnce we have that information, we will be glad to further review the facts of this case and then we will be able to find a resolution to this complaintWe look forward to receiving this information. Thank you, Travis C***Alder SecurityManager of Customer Experience

November 23, 2016RE: *** ***
To the Revdex.com of Utah, Ms*** contract has been cancelled and there is not a balance owed on the accountPlease let us know if there is anything else we can do for
her. Sincerely, Brandt N*** | Alder Compliance Manager