Alder

May 16, 2018 RE: *** *** To the Revdex.com, Thank you for contacting us. We have refunded the May and April payments to Mr***'s bank accountPlease remind him that this typically takes 3-business days to processAlso, the account
has been cancelledPlease let us know if anything else is needed. Sincerely, Brandt.N | Alder Compliance Manager

August 5, RE: *** *** To the Revdex.com, We are happy to dispatch a technician at no charge to resolve any issues the cameras may be having, and we will credit Mr***’s account one month of service at no charge as a sign of good faith, but we are unable to release him from the contract at this time Sincerely, Brandt N*** | Alder Compliance Manager

July 20, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe did have an appointment scheduled with Ms*** but due to unforeseen circumstances we needed to change it to the day before the original dateWe attempted to reach Ms***
without success so a voicemail was leftOur technician showed up but no one was homeWe called the customer days later and she immediately said “stop calling” and hung up. We would have been more than happy to fix the system but we also wanted to honor Ms***’s request. As a sign of appreciation for being a loyal customer all these years we will waive the past due balance and cancel the agreement as requestedWe wish Ms*** the best and it was a pleasure to serve her.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com,Thank you for contacting usMs*** we apologize for the inconvenienceWe have submitted a request to equifax to remove the hard credit inquiry that was not authorizedPlease view the PDF file attached, let me know if you have any questionsFeel free to contact me
at EXT

Complaint: ***
I am rejecting this response because: This is not the agreement you discussed over the phone with my son, He demanded you send him a copy of the contract I signed, your reply was( We don't have to send you a contract copy but we will)
However, you never sent us a contractI strongly feel I was taken advantage of because of my age, and didn't have anyone here with me to advice me .As for the Equipment, Please sent Us an Address where to return it.,and we will make sure we ship every thingback to you.Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:We did not receive a phone call from the company or a refundAs a matter of fact I have called them on different occasions and was told to call back in about a week to check on status of refundI called them on 10/4/17, 10/17/and again on 10/20/and each time I called they said to call back, the first time on the 4th talked to Troy he said he put it through and if we didn’t receive it in 7-days call back so I didn’t receive refund and called back on the17th talked to Alex he said to call back in a couple of days so called back on the 20th and talked to Brad he said he didn’t see anything on our file for a refund so he put an email in with a rush on it to check back in a week still haven’t received a refund or call or contact of any kind
Sincerely,
*** ***

October 6, 2017RE: *** *** To the Revdex.com, We spoke with Ms*** on the 2nd of October as she stated and the issue is being taken care of.Sincerely, Brandt N*** | Alder Compliance Manager

August 17, RE: *** *** To the Revdex.com, We apologize for the inconvenience and would like to send a
technician free of charge to fix the issueI have also taken the liberty of giving you a month of service at no charge Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usI have reviewed Ms***'s account and have decided to release Ms*** from her agreement with no penaltiesThe equipment has been removed from her home and we have sent a letter to her home address to confirm the
cancellationAdditionally, we will be refunding the initial payment made in April of $22.35, that will be refunded to her credit card that ends in 2072, as well as the full payment of $that was made in May and that will be refunded back into her bank accountMs*** should expect to see those refunds within 7-daysWe hope this is sufficient for Ms***, if she needs any additional assistance please have her contact us. Sincerely, Charlotte L.| Alder Compliance Specialist

July 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Ms*** and agreed to release her from the contractThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Local Authorities have been notified of this companies total disregard for public safety.They do not have the proper permits to conduct sales in LAKE CITY,SC.Their employees are inadiquitely trained and the proper background and criminal checks have not been done.I'm contacting my local State representative to work on a law to require them to POST A BOND before conducting buisiness in South Carolina!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***PS- Since my Uncle has sold his home and no longer has the phone number the business has on fileTo schedule getting their equipment, they will have to contact my wife *** who has power of attorney at ###-###-####Also, all mail correspondance should go to *** *** *** *** ** ***.Thank you for your assistance.

Ms***, We have been in contact with you and , while we did receive a bill, it was a generic bill from a collection agency which did not berify that it was from your previous alarm companyOnce we get that verification, we will be glad to reimburse you for that amountWe see that
you called in to the general customer service number to gte our fax number, but you may also send that information directly to *** and we will expedite those funds. Thank you very much and we look forward to getting this issue resolved. Travis C***Alder SecurityManager of Customer Experience

December 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe are so sorry for your loss and hope things are going well for youThe account has been cancelled and I have refunded your payment of $Please let us know if we can help in any
way.Sincerely, Brandt N*** | Alder Compliance Manager

August 31, 2017RE: *** *** To the Revdex.com, Thank you for contacting usIn order to send Ms*** a check to pay her balance with *** we needed to receive her final bill from themWe received it on 8/and a check for $was sent on 8/Please let us
know if anything else is needed.Sincerely, Brandt N*** | Alder Compliance Manager

January 12, 2018RE: *** *** To the Revdex.com, Thank you for contacting usWe tried contacting Ms*** to discuss the issues raised in her letter but we were unable to reach herWe are able to pay the balance of her previous contract but we need paperwork to verify
the amount owedIf Ms*** will send us bank statements showing the amount she paid we will send a check to reimburse herMs*** also expressed concerns regarding her monthly rate and the length of the contractAs a sign of goodwill we have reduced her monthly rate from $to $and the length of the agreement from months to Thank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usThis information has been forwarded over to the Manager in Virginia, will be taken care ofThank you for providing this information

Complaint: ***
I am rejecting this response because:I am *** *** with case #*** it was a miscommunication please reopen case b/c very disappointed & want to come of the month contract Regards
Sincerely,
*** ***

January 25, 2018RE: *** *** To the Revdex.com, We apologize if there was a misunderstandingMs***’s past due balance was waived as a gesture of goodwill but she is expected to make the payments going forwardTo reiterate, Ms*** has made two payments out of and we have waived the months she neglected to payWe are happy to send a technician to her home and, as a one time courtesy, we will waive the fee but this is the most we can do for Ms*** at this time.Sincerely, Brandt N*** | Alder Compliance Manager

January 24, 2018RE: *** *** To the Revdex.com, Thank you for contacting usIn accordance with Ms*** wishes the renewal has been cancelled and we have given her a month creditThank you for your assistance with this matter. Sincerely, Brandt N*** |
Alder Compliance Manager