Alder

June 29, RE: *** *** To the Revdex.com, We received a call on 8/7/from someone claiming to be the son of Ms
*** stating the agreement needed to be cancelled because of Ms***’s medical conditionWe asked the individual, who evidence suggests was actually Ms***’s husband, to send in medical documentation and we would consider cancelling the contractDocumentation was never received and the account is currently $past dueWe are willing to help Ms*** but the conflicting information we have received has made it difficult to determine the proper approachThe remaining balance of Ms***’s agreement is $but we would be willing to release her from the agreement if instead she pay the past due of balance of $If this is acceptable we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

April 11,
RE: *** ***
To the Revdex.com,
Ms*** requested to cancel based on her accusation
that our representative said he was there to upgrade the alarm system because
we had taken over her old company and that he took advantage of her because she
is elderlyWe found no evidence to support these claims, and the recorded
phone conversations between Ms*** and us indicate that such was never said
Our records also indicate that Ms*** is not a senior citizenFor these
reasons we are unable to release her from the agreement but we are willing to
reduce her monthly monitoring rate as a sign of good faith as mentioned in our
previous response
Sincerely,
Brandt N*** | Alder
Compliance Manager

Tothe Revdex.com, Thank you for contacting us, based on our research it looks like our customer loyaltyspecialist had tried to call Mr*** back but the call did not go through, they have requested that Mr*** email in a written notice of cancellation
letter and he can send it to [email protected] once that has been received we will go ahead and cancel the account and we will be able to refund the funds back into Mr*** automatic checking account we have on file. Sincerely,

The refund was submitted to our accounting department on the 8th of September, it's possible the check is still in transitPlease allow a few more days for it to arrive

August 25, 2017RE: *** *** To the Revdex.com, We have canceled the renewal as Ms*** requestedMs*** was a wonderful customer throughout her entire agreement and we wish her the best.Sincerely, Brandt N*** | Alder Compliance Manager

September 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usI left Ms*** a voicemail and sent her an email with instructions of how to resolve this issueI am waiting her reply.Sincerely, Brandt N*** | Alder Compliance Manager

August 4, 2017RE: *** *** To the Revdex.com, Thank you for contacting usAttached is the phone call between Ms*** and a member of our customer service team which took place prior to the installation of the alarm systemMs*** is specifically asked if
she understands that Vivint is still in business and she responds “yes.” If Ms*** will send us her final bill from Vivint we will issue her a check to pay the remaining balance. Sincerely, Brandt N*** | Alder Compliance Manager

RE: *** ***Customer account number: ***To the Revdex.com,Thank you for contacting usIn response to Ms***'s concern regarding her system wewould like the opportunity to send a technician to her home to fix the panel and to make surethat the doorbell camera is working
properlyWe are looking to get out traveling techs out therehowever, it may take to weeksIn the mean time we can credit her months for the systemdown timePlease let us know if this is something we can do

July 20, RE: *** *** To the Revdex.com, We apologize if there was a misunderstanding as to the purpose of the
document Ms*** signedWe would like to offer to reduce the years to as well as lower her rate from $to $However, if Ms*** would still rather cancel we will honor her wishes and release her from the agreement Sincerely, Brandt N*** | Alder Compliance Manager

August 4, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe account has been canceled and the the refund was submitted on 7/31/Please allow 3-business days for it to show up in your bank accountPlease let us know if you need anything
else.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usIn regards to Ms*** account, we have had a technician go out to fix the issue with Ms***' system, and additionally credited her account two free months as a goodwillBecause her system is fully functioning we will not be releasing Ms*** from her agreementWe want to help Ms*** and make sure she is satisfied with her service with us, so please have Ms*** contact us if there are any additional concerns she may have with her system Sincerely, Charlotte L.| Alder Compliance Specialist

July 18, RE: *** *** To the Revdex.com, The cancellation process requires that a written notice of
cancellation be sent (not necessarily received) within business days to our officeWe have not received a letter from Ms***Regarding the claim that she didn’t sign the agreement; please have Ms*** send us a copy of her drivers license so that we may compare the signature to the one on our contract and we will get back to her with what we are able to determine Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:I am *** *** with case #*** it was a miscommunication please reopen case b/c very disappointed & want to come of the month contract Regards
Sincerely,
*** ***

RE: *** ***Customer account number:*** Tothe Revdex.com, Thank you for contacting usIn response to Ms. ***'s concern, at the time that Ms*** signed up with us our company was Alarm Protection
Technology, or APT, however in our company changed names to Alder, and a letter was sent out to our customers to inform them of the name changeHer original agreement with APT is still the same agreement as with Alder, nothing has been changedWe would like to do some simple trouble shooting with Ms*** to try to solve any issues she may be having with her system, and if needed we would be happy to send out a technician to her at no costAdditionally, as a gesture of goodwill and to thank Ms*** for being a loyal customer of Alarm Protection and Alder, we would like to offer to lower her monitoring rate with us to $Please Ms*** respond back to us if this is acceptable or if she has any questions

November 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usOften we are able to pay the remaining the balance of a customer’s prior home security agreement which is sometimes described as a “buyout.” It’s conceivable that this resulted in a
misunderstanding between the representative and Mr***However, to accommodate Mr*** we have honored his wishes as stated in his complaint.Sincerely, Brandt N*** | Alder Compliance Manager

November 10, 2017RE: *** ***
To the Revdex.com, Thank you for contacting usAn individual recently contacted us fraudulently claiming to be *** *** and requesting to cancel the contractWe immediately tried contacting her afterwards but have not been able to reach
herWe have reason to believe the individual that called was a representative from one of our competitors and we will not cancel Ms***’s contract under such suspicious circumstancesIf Ms*** has any concerns she may contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me
Headline! Revdex.com has clout! Thanks Revdex.com for reversing injustice and protecting vulnerable seniors like meSuch speedy resolution!
Sincerely,
*** ***

January 13, 2017RE: *** *** To the Revdex.com, Thank you for bringing this matter to our attentionMs*** has been released from the agreement and her refund is currently being processedThank you for
your assistance with this matter. Sincerely, Brandt N*** | Alder Compliance Manager

December 5, 2017RE: *** *** To the Revdex.com,Thank you for contacting usAs Ms*** mentioned the cost is too high we have reduced her rate from $to $Please let us know if we can do anything else for Ms***.Sincerely, Brandt N*** |
Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Local Authorities have been notified of this companies total disregard for public safety.They do not have the proper permits to conduct sales in LAKE CITY,SC.Their employees are inadiquitely trained and the proper background and criminal checks have not been done.I'm contacting my local State representative to work on a law to require them to POST A BOND before conducting buisiness in South Carolina!