Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Will let the company do their investment and get back with me

Tothe Revdex.com, Thank you for contacting us, we understand Mrs*** request and we would like to honor that request we would need a copy of the recording of the voicemail Mrs*** says she has from the sales rep, typically our sales reps do not handle account cancellations with our customers it is done through our corporate office. So, if Mrs*** was promised otherwise we would need that recording.

Complaint: ***
I am rejecting this response because: I spoke with an Alder representative yesterday, and they have agreed to close our account with no fees, along with refunding the months of service. Our account is officially closed as of yesterday, April 24, 2018.
Sincerely,
*** ***

To the Revdex.com,Thank you for contacting usWe have spoken with Mr*** regarding the complaintand going to send a technician out to his home to install outdoor cameras, door sensors and keepingthe rate the same and crediting Mr*** account for months for the
inconvenience

Please have Mr*** contact his bank to verify the refund and inquire regarding their policy of refunds submitted to closed accounts.

To the Revdex.com,Thank you for contacting usWe have been reviewing Ms*** account, I noticed that she has some concerns about her contract and equipment now that she has moved to her new homeI have been working with our technical and scheduling team to find out the optionsMs
*** states that the system will not work in her home, but I was able to check our coverage and her system will work in the home she is in, now as far as the cameras I would like to know who her internet provider is so we can see if we will be able to tell whether the cameras would workWe are more than happy to get a technician out to Ms*** home free of charge to install the new alarm system with no fee nor any renewal neededIf Ms*** internet provider is not well enough for her new area, we may lower her rate to $and adding any extra doors or window sensors or a motion whatever she needs to feel safe in her home We will wait for her response before proceeding Sincerely,

July 18, RE: *** *** To the Revdex.com, The cancellation process requires that a written notice of
cancellation be sent (not necessarily received) within business days to our officeWe have not received a letter from Ms***Regarding the claim that she didn’t sign the agreement; please have Ms*** send us a copy of her drivers license so that we may compare the signature to the one on our contract and we will get back to her with what we are able to determine Sincerely, Brandt N*** | Alder Compliance Manager

November 9, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe refunds have been submitted and should appear in Mr*** bank account within the next few business daysWe appreciate the opportunity it was to have served him and we wish him the
best.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is in response to complaint #*** with AlderIt has been resolvedOur account has been canceled and a technician came and removed the security systemThank you for your help.Sincerely,
*** ***

Revdex.com:I received a call from Alder todayI would like all communication with this company to cease as well
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

March 16, 2018RE: *** *** To the Revdex.com,Thank you for contacting usMr*** never informed us that his system was having issuesOur customer service team will contact him shortly to diagnose the problem.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:to whom it may concern,I reject this offer, the reason we canceled was that we can't afford the contract we are on a fixed income and can't renew the contract we told them this and we don't owe any money they are charging for a new contract which we did not renew they renewed it after we told them we were not renewing we can't afford it that's why we went to the Revdex.com,they are trying to force us to take another contract which we can't afford,that is not right we have been trying to get out of the contract for over a yr.and they told us to sell the contract to someone else ,so I told them I would stay until the contract was over then I called and they said I had to call again in oct.then they said they needed to speak to my husband and then they told him that they were renewing themselves and I told them no and they did anyway I find that wrong ,I don't want the contract and they keep adding payments to a contract I did not ask for.,that's why I need your helpbecause I paid all thru oct.2017,when the contract was over.Alder terminated the service we do not have any sevice from them they are charging but they did terminate the service with us yes they offered a lesser service for a while but right now we can't afford it and because they want to force us I realy don't want it that's not right,my no.is if you need to speak to me,please feel free to call
Sincerely,
*** ***

August 28, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have released Ms*** as she requestedA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory I have an appointment april I hope they keep it seems like a nice gesture to me from Adler alarmsI guess bad Apple is not indicative of their whole business
Sincerely,
*** ***

Ms***, We have been in contact with you regarding this issueAt that time, we requested verification of the Notice of Cancellation which was sent within the days, whether as a fax verification sheet or a forwarded email with theNotice of Cancellation in it with verification that the
email was sent within the day time frameOnce we have that information, we will be glad to further review the facts of this case and then we will be able to find a resolution to this complaintWe look forward to receiving this information. Thank you, Travis C***Alder SecurityManager of Customer Experience

To the Revdex.com, Thank you for contacting usMr *** once you have received the documentation from the doctors, Please mail to our head quarters office and make attention to Somaly.Y and also email me at [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Alder has deposited the required amount in my account This was verified late yesterday I want to thank the Revdex.com for their invaluable help in resolving this matter.
Sincerely,
*** ***

September 9, RE: *** *** To the Revdex.com, We spoke with Mr*** *** who requested that we cancel the agreement
with his mother, *** ***After researching the account we have agreed to release Ms*** from the contract as a gesture of good will, though the conclusion of our research suggested we were not at fault and the local police department had been notified promptlyWe have also waived all the cancellation fees and Ms*** is no longer under any obligation to Alder Please feel free to contact me at 385-218-with any questions or concerns Sincerely, Brandt N*** | Alder Compliance Manager