Alder

To theRevdex.com, Thank you for contacting us. I understand Mr***'s frustration and I would like to help him, the agreement that we have on file shows 60-month agreement and we have listened to the audio survey that is done with our customers before they are installed to make sure they understand the terms and conditions of the agreement and Mr*** understoodMr*** says that he has a contract that shows 3/18/of expired date, we do request that Mr*** sends us a copy in order to go as far as cancellation. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Marion Free

We are working directly with *** to resolve this issueIf he has any questions, he may contact the Manager of Customer Experience directly, and he has been given that direct number

January 18, 2018RE: *** *** To the Revdex.com, Thank you for contacting usAlthough we did not receive Ms***’s notice of cancellation within the allotted three days we have released her from the contract and refunded her moneyA member of our customer service team
will contact her to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

July 22, RE: *** ***
To the Revdex.com, The complaint as stated by the customer is “An Alder technician, Tyler M***, visited my home June 4, and offered to upgrade my current alarm systemHe purposely deceived us into believing Alder was somehow affiliated with our existing service providerI learned of this deception beyond the three day grace period.” In the call that I attached in our original response the question is asked of Mr*** “Do you understand that Alder does not have, nor has ever had, any relationship with ***?” Mr*** responded “yes.” This call was made before the system was installed and the three day right of rescission began the day afterRegardless of what MrM*** may have said to Mr***, the claim that he was not informed that we were a separate company from his previous provider has been proven to be incorrect We are still willing to pay the remaining balance of Mr***’s agreement with his previous provider and to help in any other way that we can but we are unable to cancel the agreement at this time Sincerely, Brandt N*** | Alder Compliance Manager

RE: *** *** Customer account number:*** Tothe Revdex.com, Thank you for contacting usIn response to Mr.***'sconcern, Alder would like tonot only waive the past due of $but we would also like to keep him on
the same month to month monitoring service he has hadsince his contract expired in Octoberof 2017.Thisconditionof month to monthservice was specified by one of our agents during apreviousconversation with Mr***. We would also like to offer the monitoring services at a lower rate than what he currently has.Atthis point, we have tried reaching out to Mr*** andit appears as thoughhe may not be taking calls from our phone numberWe have left a voice message on an alternate phone number we have on fileMr*** may respond by any method he deems fit

October 13, 2017RE: *** *** To the Revdex.com, Thank you for bringing this to my attentionI immediately cancelled the account and issued a full refundPlease allow 3-business days for the funds to appear in the bank accountPlease let us know if anything
else is needed.Sincerely, Brandt N*** | Alder Compliance Manager

February 22,
RE: *** ***
To the Revdex.com,
Our records indicate that we have done everything we
promised Ms*** we would doA technician has not been dispatched because
Ms*** entered into an agreement with another alarm company who replaced
our security system with their ownIt is our desire that Ms*** is content
with our agreement and we believe that what we have offered her is more than
fairIf she would still like to be released from the agreement we will agree
to do so on condition that she pay 50% of the past due balance which is
$***, her portion being $***If this is acceptable we will proceed
accordingly
Sincerely,
Brandt N*** | Alder
Compliance Manager

Thank youOur scheduling department will contact you shortly

To the Revdex.com, Thank you for contacting usMrs*** is scheduled for a technician to come out to her home on 7/19/between am - am to pick up the equipment, once we have our equipment, she will receive her reimbursementplease let us know if she has any other
questions. Sincerely,

Complaint: ***
I am rejecting this response because: There was five payments not three and they were all there in the paper work
Sincerely,
*** ***

August 22, RE: *** *** To the Revdex.com, Our records indicate that the $fee has been refunded to Ms***
I have also attached a copy of her contractWe are still unsure why she wasn’t able to receive our original email, please confirm the attachment has gone through Sincerely, Brandt N*** | Alder Compliance Manager

November 30,
RE: *** ***
To the Revdex.com,
We would like to offer Ms*** two months of
service at no
charge and a reduced monthly monitoring rate of $*** to
compensate her for any inconvenience she has experiencedWe would also like to
offer to send a technician at no charge and at her earliest convenience to fix
any issues the alarm system may be having
Sincerely,
Brandt N*** | Alder
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I do not wish to ever do business with this company againI do not ever want their services againI do want my refund of payments that they stole from me since February until now.
Sincerely,
*** ***

May 16, RE: *** *** To the Revdex.com, Thank you for contacting us regarding this issueWe are happy to
accommodate Mr*** and apologize if he was lead to believe otherwiseWe would like to reduce his agreement from months to which would make the ending date 7/23/We are also willing to forgive the past due of $and begin anew 6/1/If this is acceptable we will proceed accordingly Sincerely, Brandt N*** | Alder Compliance Manager

August 18, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe are currently discussing this issue with Mr*** and we should arrive at a resolution shortly.Sincerely, Brandt N*** | Alder Compliance Manager

We apologize for the missed appointmentAs compensation, we have credited Ms*** months of service at no chargeThank you for your assistance with this matter

January 4,
RE: *** ***
To the Revdex.com,
Ms***’s account has been cancelled as she
requested and we ask that she please allow time for her refund to arrive before
rejecting our responseDue to the holidays the delivery time will likely be
longer than anticipated
Sincerely,
Brandt N*** | Alder
Compliance Manager

September 28, 2017RE: *** *** To the Revdex.com, The document Ms*** sent in her second communication is not what we
received originally, but with this additional information we were able to locate her accountHaving looked over Ms***’s circumstances, which we were only recently made aware of, we agree to release her from the contract and wish her the best during this difficult time. Sincerely, Brandt N*** | Alder Compliance Manager

July 28, 2017RE: *** *** To the Revdex.com, Thank you for contacting usOur sales representatives don’t use Android and are unable to perform a hard credit check without the customer giving them their social security numberThere are many inconsistencies in this
complaint and the customer is repeatedly referred to as “homeowner.” We have tried reaching Ms*** to discuss this issue but have been unsuccessfulWe would like to speak with Ms***Please have her contact me at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager