Alder

Revdex.com:
I have reviewed the response made by the business to close the account in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 30, 2017RE: *** *** To the Revdex.com, Although the contract states months, as a sign of good faith we have reduced the length of Mr***’s agreement from to monthsAlso, Alarm Protection changed its name to Alder in but Mr
***’s account never left usHe is still with the same company he originally signed up with.Sincerely, Brandt N*** | Alder Compliance Manager

The description of the complaint begins with "next month." It appears that the beginning of the complaint was cut offBefore we respond we would like to make sure we have received the full complaint

February 2, 2018RE: *** *** To the Revdex.com, We have never gone by the name Alabama AlarmThe company's original name was Alarm Protection and later was changed to AlderMs*** can rest assured that we have always operated legally in Alabama and that the name change was made strictly for marketing purposesAgain, we have waived Ms***’s past due balance of $as a sign of goodwill and we look forward to serving her for the remainder of her agreement.Sincerely, Brandt N*** | Alder Compliance Manager

June 21, RE: *** *** To the Revdex.com, Our records indicate a technician recently came to Ms***’s home
and addressed the issuesPlease let us know if there is anything else that is needed Sincerely, Brandt N*** | Alder Compliance Manager

January 11, 2018RE: *** *** To the Revdex.com,Ms***’s complaint listed the following concerns:Customer Service hold times.Phone calls not returned.Technician wait timesAs mentioned in our previous response, we offered to send a technician on December 21st but Ms*** said that wouldn’t work for herI asked her to send us a date and time through your office so she doesn’t have to call in and that doesn’t work for her eitherWe have given Ms*** multiple months of service at no charge and have been trying to resolve her issues but she won’t allow us toOur offer to send out a technician at no charge still stands but we are unable to cancel the contract at this time.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us We are than more than happy to reimburse Mr*** for those months, we will need a bank statement showing those transaction made Vivint, while being monitored by Alder

August 4, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMr***’s check for $was sent on 7/31/Please have Mr*** contact us if it is not received in a timely mannerThank you for your assistance.Sincerely, Brandt N*** | Alder
Compliance Manager

November 8, 2016RE: *** *** To the Revdex.com, Thank you for bringing this matter to our attentionWe attempted to contact Ms*** but were unsuccessfulBased on the information provided in her letter I have reduced her monthy rate from $to $39.99, her renewal
from years to years, and instructed our service department to install new equipment in her new home at no chargePlease let me know if anything else is needed. Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: They told an out right lie in regards to the part that I dated the the agreementMe nor my husband dated the agreementThe sales manager dated the agreementThey're very deceptive in their practices in trying to keep you held in their contractThe Salem and put two different dates on this contractIt clearly says that contract was enter into on But when you go below its signed in Not to mention when I kept asking them about the contractThey kept giving me the run around about itTelling me I'm not privileged to that information over the phoneSo I asked them to mail this information to me if not over the phoneAnd this went on for several monthsI never got nothing in the mailThese are wolves in sheep clothesI wouldn't refer them to none of my friends and familyIt's been nothing but a head with this companyAnything that goes wrong with the systemYou have to paid for the service call before they would even come out to take a lookalarm services would charge it to your billOr charge maintenance fees just in case something was to happenThis company is not honestAnd their very deceptive in their practice in keeping you in their contractsI would tell anyoneBuyer bewareIf they come back to my neighbor againI'll call the policeAnd advise my neighborhood association to do the same.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me
Headline! Revdex.com has clout! Thanks Revdex.com for reversing injustice and protecting vulnerable seniors like meSuch speedy resolution!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:to whom it may concern,I reject this offer, the reason we canceled was that we can't afford the contract we are on a fixed income and can't renew the contract we told them this and we don't owe any money they are charging for a new contract which we did not renew they renewed it after we told them we were not renewing we can't afford it that's why we went to the Revdex.com,they are trying to force us to take another contract which we can't afford,that is not right we have been trying to get out of the contract for over a yr.and they told us to sell the contract to someone else ,so I told them I would stay until the contract was over then I called and they said I had to call again in oct.then they said they needed to speak to my husband and then they told him that they were renewing themselves and I told them no and they did anyway I find that wrong ,I don't want the contract and they keep adding payments to a contract I did not ask for.,that's why I need your helpbecause I paid all thru oct.2017,when the contract was over.Alder terminated the service we do not have any sevice from them they are charging but they did terminate the service with us yes they offered a lesser service for a while but right now we can't afford it and because they want to force us I realy don't want it that's not right,my no.is if you need to speak to me,please feel free to call
Sincerely,
*** ***

October 6, 2017RE: *** *** To the Revdex.com, Thank you for bringing this to our attentionWe attempted to contact Mr*** to see if the ring has been found and to get a better understanding of the situationAlso, Mr***’s son is the one who has been
requesting that we cancel the account and because of the email address that was provided with this complaint, “***,” we believe he is the author of the complaint filed with your agencyBecause the account belongs to Mr*** we will need to speak with him before making any changes to his agreement with AlderIn the meantime, we recommend filing a police report and we will be happy to assist with this matter in any way that we can.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: of the disregard to have a technician come out and look at the system On September 12, , Jerron (technician) was supposed to come to the house to repair the broken system Received a call stating that he wouldn't be able to come so someone else was going to come on September 13, 2015, but when I called the company later that afternoon, upon no one showing up, and was told that no technician comes on a Sunday, so maybe they'll come out on September 14thNo one has come to look at or fix the system since, or made attempts to do so.
Sincerely,
*** ***

August 1, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe reached out to Ms*** to discuss this issue but we were not able to reach herWe would appreciate the opportunity to discuss this matter at her convenienceShe can reach me directly
at 385-218-As a sign of good faith, we have waived the past due balance of $and reduced her rate from $to $34.99, as the complaint mentioned she felt she was paying more now than with her previous providerWe look forward to speaking with Ms*** to see how we can be of further assistance to her. Sincerely, Brandt N*** | Alder Compliance Manager

March 16, 2018RE: *** *** To the Revdex.com,Thank you for contacting usMr*** never informed us that his system was having issuesOur customer service team will contact him shortly to diagnose the problem.Sincerely, Brandt N*** | Alder Compliance Manager

May 23, RE: *** *** To the Revdex.com, We have spoken with Mr*** and in order to maintain good customer relations we agreed to
release him from the contract Sincerely, Brandt N*** | Alder Compliance Manager

August 25, RE: *** *** To the Revdex.com, We spoke with Mr*** on a recorded phone call prior to the
installation of the alarm system and specifically asked if he understood that Alarm Protection was not affiliated with ***He confirmed that he understood and then we proceeded with the installationAdditionally, the events in question took place on 12/12/and if there issues with the sale why were we not notified years ago? We understand Mr*** is moving and it is our desire to be accomodatingWe can waive the move fee and possibly even reduce his monthly ratePlease advise if either of these are something he would be interested in doing Sincerely, Brandt N*** | Alder Compliance Manager

January 17, 2018RE: *** *** To the Revdex.com, Thank you for contacting usMr*** signed an agreement with Alder on November 10th, Mr*** was given valuable equipment based on the condition that he would honor the terms of the contractWe cannot release him
just two months after the contract was signed and with the account already being past dueWe have tried to contact him to see what his concerns are, as they are not listed in his complaint, but have been unsuccessfulAt his convenience, please have Mr*** contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***