Alder

January 17, 2018RE: *** *** To the Revdex.com, Thank you for contacting usMr*** signed an agreement with Alder on November 10th, Mr*** was given valuable equipment based on the condition that he would honor the terms of the contractWe cannot release him
just two months after the contract was signed and with the account already being past dueWe have tried to contact him to see what his concerns are, as they are not listed in his complaint, but have been unsuccessfulAt his convenience, please have Mr*** contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

July 18, RE: *** *** To the Revdex.com, The cancellation process requires that a written notice of
cancellation be sent (not necessarily received) within business days to our officeWe have not received a letter from Ms***Regarding the claim that she didn’t sign the agreement; please have Ms*** send us a copy of her drivers license so that we may compare the signature to the one on our contract and we will get back to her with what we are able to determine Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:to whom it may concern,I reject this offer, the reason we canceled was that we can't afford the contract we are on a fixed income and can't renew the contract we told them this and we don't owe any money they are charging for a new contract which we did not renew they renewed it after we told them we were not renewing we can't afford it that's why we went to the Revdex.com,they are trying to force us to take another contract which we can't afford,that is not right we have been trying to get out of the contract for over a yr.and they told us to sell the contract to someone else ,so I told them I would stay until the contract was over then I called and they said I had to call again in oct.then they said they needed to speak to my husband and then they told him that they were renewing themselves and I told them no and they did anyway I find that wrong ,I don't want the contract and they keep adding payments to a contract I did not ask for.,that's why I need your helpbecause I paid all thru oct.2017,when the contract was over.Alder terminated the service we do not have any sevice from them they are charging but they did terminate the service with us yes they offered a lesser service for a while but right now we can't afford it and because they want to force us I realy don't want it that's not right,my no.is if you need to speak to me,please feel free to call
Sincerely,
*** ***

Please have Mr*** contact his bank to verify the refund and inquire regarding their policy of refunds submitted to closed accounts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Alder has deposited the required amount in my account This was verified late yesterday I want to thank the Revdex.com for their invaluable help in resolving this matter.
Sincerely,
*** ***

February 16, 2018RE: *** *** To the Revdex.com,Thank you for contacting usOur records show that Ms*** has only scheduled one appointment rather than sevenAlso, prior to the installation of the alarm system we explained that it is her responsibility to cancel with her
previous providerWe apologize if this wasn’t clear.As a gesture of goodwill we have waived Ms***’s past due balance of $and given her months of service at no chargeOur customer service department will contact her shortly to schedule a technician to come to her home.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usWe have reviewed Mr**'s account and at this point will not be releasing him from the agreementHe did verbally renew his agreement for months in and is still receiving monitoring services to the residence in AlaskaMr** has
been a great customer with us and for that, we would like to offer him a lower rate at $a month in addition to waiving his past dueIf this resolution is acceptable to Mr**, we ask that he calls back in order for us to make these changes and help him with whatever else he might need Sincerely, DanielC | Alder Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to make them aware in this writing, however that I will my renew my contract once it is completeI would also like to request a Monthly bill be sent via email being that I might have to change my method of payment from time to timeI do not feel I should be charged for a monthly bill email.
Sincerely,
*** ***

May 5, RE: *** *** To the Revdex.com, The representative confirms he spoke with you but at the end of the conversation you agreed to keep the system on condition that he reduce your rate to ***We apologize that this change was not made in time for your April invoice but it has been correctedI have also taken the liberty of crediting your account a month of service at no costPlease let us know if there is anything else we can do for you Sincerely, Brandt N*** | Alder Compliance Manager

November 23, 2016RE: *** *** To the Revdex.com of Utah, Ms*** signed the month contract on 2/3/With having just begun the sales representative mistakenly wrote on one line of the
agreement that it was but everywhere else on the contract and the website which displays when her system went online shows Ms*** also dated the agreement next to her signature as being 2/3/The contract end date is 8/3/and we will be happy to release her at that time if she so wishes. Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting usThe copy of the letter we have received for those cameras shows $we will be sending the client a check in that amount, there has been a return shipping label to the site address we have on filePlease have Mr*** send all our equipment's back. If Mr*** would like a confirmation on when the check is mailed out is this email correct? "***Please let us know Thank you

June 27, RE: *** ***
To the Revdex.com, We require a bill from the previous provider showing the amount owed in
order to send out a checkWe received Ms*** bill on 6/7/and we are in the process of getting those funds to herLet us know if there is anything else we can assist with Sincerely, Brandt N*** | Alder Compliance Manager

March 23, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe reached out to the ***s several times after the installation to make sure everything was working well for themOn one occasion we were hung up on before we could explain the reason for our call
The next time an individual yelled at us to “lose his number” after which he disconnected the callA month after our final attempt Ms*** called upset that her previous contract hadn’t been resolvedWe explained that we needed a copy of her contract and the final billOnce we received these documents we issued her a check in the amount of $275.28.Despite the past due balance we are willing to send a technician at no chargeAdditionally, as a sign of goodwill, we have waived the ***’s past due balancePlease let us know if we can do anything else for the ***s.Sincerely, Brandt N*** | Alder Compliance Manager

November 22, 2016RE: *** ***To the Revdex.com of Utah,We spoke with Ms*** on 11/21/and she expressed frustration for having to pay a service fee in order for a technician to be dispatchedIn order to be accommodating we agreed to send her a technician at no chargeThank
you for your assistance in this matter. Sincerely, Brandt N*** | Alder Compliance Manager

July 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Mr*** and were able to come to an agreementThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: there equipment has not been
working from the second day they installed itI was assured also that if I could not make the payments they would come get the equipment and re sell it to some one else at no cost to mei just want them to come get there stuff out of my house and be done with them at no cost to me ,(their equipment has not been working rite anyway since it was installed I haven't touched it at all and the notifications has not worked for months ,that leads me to believe they have it turned off on their end.) so please come get your stuff and do what you said you would do in the first placethank you!!!
Sincerely,
*** ***

March 30, 2018RE: *** ***To the Revdex.com, Again, this deal was done on February 27, and Ms*** stated she discovered the alarm a few days laterThen the alarm was moved to her home on August 7th, and now, two and a half years later these allegations are being madeIf Ms*** believed we took advantage of her mother and that this account was set up dishonestly why have us move the system into her own home? We deny the allegations but we would also like to remind Ms*** that we are dedicated to serving her mother and to please contact us if she needs anything.Sincerely, Brandt.N | Alder Compliance Manager

Unfortunately we are unable to cancel Ms***'s account at this time