Alder

We are in touch with Mr*** and have come to an agreementThank you for your assistance

Please provide us with your aunt's address or account number so that we may research this issueThank you

Mr***, I am the Manager of Customer Experience at Alder SecurityAs we discussed on the phone today, Alder does attempt to ensure thatissues of this type do not happenBefore the system is installed, we do a recorded call and ask several questions to make sure that customers who have a
previous system understand that Alder is not affiliated with the customer's previous companyUnfortunately, in listening to that recorded call it is easy to see how these miscommunications occurredDue to this fact, we will be cancelling your account. Thank you, Travis C***Manager of Customer ExperienceAlder Security

February 27, 2017RE: *** *** To the Revdex.com of Utah, We were able to speak with *** and we agreed to release him from the contract and, as a sign of good will, the outstanding balance was forgivenThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usI have tried to reach out to Ms*** regarding her rejection complaint, from our understanding Ms*** explained over the phone when we spoke with her 5/7/that she didn't file the complaint and does not have an email addressThis may be a representative from another company who is filing and rejecting this complaint, until we are able to verify this is Ms*** we will not respond

January 27, 2017RE: *** *** To the Revdex.com, We spoke with Ms*** and agreed to release her from the contractAlthough her description of the events varied somewhat from what was written by Mr*** in his original complaint our desire is for her to be a satisfied customer, even if that means cancelling our agreementSincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This company response is not true. First of all, I was blindsided by the company's representative who took advantage of a Senior Citizen. My daughter made contact to this company by phone and mail regarding this expensive monthly bill and contract. Why would I change my Alarm company when my monthly bill was cheaper than this company and I own my equipment. My daughter called and told them that I was moving out of State and plans to sale the house. I have no need for a move fee to be waived when my daughter already has an Alarm company. Why should I pay for something when I am not planning to live there. I am requesting for this service to be discontinue immediately
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: As reasons stated before, and we have shipped and returned the equipment you installed in my home(white square box)if, there's any other piece of equipmentplease identify it and we will return that also
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

May 5, RE: *** *** To the Revdex.com, The representative confirms he spoke with you but at the end of the conversation you agreed to keep the system on condition that he reduce your rate to ***We apologize that this change was not made in time for your April invoice but it has been correctedI have also taken the liberty of crediting your account a month of service at no costPlease let us know if there is anything else we can do for you Sincerely, Brandt N*** | Alder Compliance Manager

January 4, 2018RE: *** *** To the Revdex.com, Thank you for contacting usAttached is a recording of the phone call that took place just before the installation of the alarm systemDuring the call our customer service representative asks Mr*** if he understands that
his contract has a term of months and he responds “yes.” We have also attached a copy of the contract which shows a term of months including Mr***’s initials acknowledging the duration of the agreementAs a gesture of goodwill I have waived the technician fee Mr*** has refused to pay and given him a month of service at no charge.Sincerely, Brandt N*** | Alder Compliance Manager

December 13, 2017RE: *** *** To the Revdex.com, Attached is a copy of Ms***’ agreementThe paragraph directly above her signature discusses the cancellation policy.Sincerely, Brandt N*** | Alder Compliance Manager

February 16, 2018RE: *** *** To the Revdex.com,Thank you for contacting usOur records show that Ms*** has only scheduled one appointment rather than sevenAlso, prior to the installation of the alarm system we explained that it is her responsibility to cancel with her
previous providerWe apologize if this wasn’t clear.As a gesture of goodwill we have waived Ms***’s past due balance of $and given her months of service at no chargeOur customer service department will contact her shortly to schedule a technician to come to her home.Sincerely, Brandt N*** | Alder Compliance Manager

June 27, RE: *** ***
To the Revdex.com, We require a bill from the previous provider showing the amount owed in
order to send out a checkWe received Ms*** bill on 6/7/and we are in the process of getting those funds to herLet us know if there is anything else we can assist with Sincerely, Brandt N*** | Alder Compliance Manager

July 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Mr*** and were able to come to an agreementThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

August 14, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs***’s account is in the process of being canceled and her money refundedIf Ms*** has any questions in the meantime she may contact our Customer Service department
Thank you.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: Since August 8, 2017, my mother and I have tried contacting MrN*** with no successWe've left voice messages letting him know she's made me aware of everything and he has permission to speak with me, since I am helping her with this matterThe request to cancel the contract with Alder is not my request but, the request of my motherShe was pleased with the security provider she'd had for yearsMy mother would not have made any agreement with Alder if the sales representative hadn't misrepresented herself by claiming to be affiliated with her current security provider and claiming she was there to update her current systemMy mother thought she was signing papers to update her current systemShe was not aware she had signed a contract or changed security providers until she received a bill and asked me to review the billThat's when I made her aware of what Alder had done
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:There was a blatant disregard in the response/answer regarding my complaint from this companyHow is it that they state that each time someone calls they are told they have the wrong number, when I have identified several reps within my statement? Someone is NOT being truthful hereWhenever someone calls which is anywhere between 4-times a day and no messages are leftFirst the calls have caller Id identifying its self as Alden and then directly afterwards they call again but this time the number identifies as an unknown numberI do feel like this is unnecessary and harassmentPlease cease and desistEach time I speak with someone they are questioning me about my bill and paymentI keep saying over and over again THAT I DO NOT WANT TO DO business with this company but no one in giving me a response to thatI DO NOT WANT THIS ALARM SYSTEM UNSTALLED IN MY HOME ANYMORE PLEASE COME PICK UP THE EQUIPMENT.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: there equipment has not been
working from the second day they installed itI was assured also that if I could not make the payments they would come get the equipment and re sell it to some one else at no cost to mei just want them to come get there stuff out of my house and be done with them at no cost to me ,(their equipment has not been working rite anyway since it was installed I haven't touched it at all and the notifications has not worked for months ,that leads me to believe they have it turned off on their end.) so please come get your stuff and do what you said you would do in the first placethank you!!!
Sincerely,
*** ***