Alder

Ms***, In speaking with you over the phone today, I have discussed the fact that Alder is holding up our side of the contract and that by accepting the offer to lower the proce by 30% a month, your Notice of Cancellation was voided as by accepting the offer, this implies that you wish to
keep the services and not cancelAlder held up our end and your price has been dropped to the price of #34/a month and services are being provided.In a gesture of goodwill, when I spoke with you over the phone, I also offered to drop the contract to just a year contract which was declined over the phoneAt this time, I would like to re-offer to drop the contract length to months instead of 60, take care of your past due amount which is #104.97, essentially giving you the past months for free, and I will also offer to drop the monthly rate to $29.99.I have given you my direct numberYou may call to discuss this offer at any time and, if I am not at my desk, please leav a messge and I will get back to you. Thank you, Travis C***Alder SecurityManager of Customer Experience

November 22, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs*** signed up with Alder on 4/29/and has never mentioned these allegations to us in all that timeWe have attempted to reach Ms*** to discuss this matter but we have been
unsuccessfulI left a message on her voice mail with my direct number and I would be happy to discuss this with her anytime that works for her.Sincerely, Brandt N*** | Alder Compliance Manager

November 23, 2016RE: *** *** To the Revdex.com of Utah, Ms*** signed the month contract on 2/3/With having just begun the sales representative mistakenly wrote on one line of the
agreement that it was but everywhere else on the contract and the website which displays when her system went online shows Ms*** also dated the agreement next to her signature as being 2/3/The contract end date is 8/3/and we will be happy to release her at that time if she so wishes. Sincerely, Brandt N*** | Alder Compliance Manager

RE: *** * *** To the Revdex.com, Thank you for contacting us. We spoke with Mr*** and agreed to release him from the contract without penaltyWe will be sending a shipping label to Mr*** home to collect our
equipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, please cancel my contract thank you
*** ***

Complaint: ***
I am rejecting this response because:Alder has failed to provide proof that our credit card information has been permanently removed from their automated billing system
Sincerely,
*** ***

June 29, 2017RE: *** *** To the Revdex.com, Thank you for contacting usOur records show that the two free months were applied to Ms***’s account and that she is sending us her final bill from her previous providerOnce we have received the bill we will
issue a check for the remaining balanceThank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

November 3, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have honored Mr***’s wishesA member of our customer service team will contact him shortly to schedule a time to retrieve our equipment.Sincerely, Brandt N*** | Alder
Compliance Manager

Complaint: ***
I am rejecting this response because: It does not tell me if the lowering of the monthly rate is for the balance of the original contract that expires in June of 2020 or does it extend it for another months. I want it in writing that if I accept the lowering the rate from to a month DOES NOT EXTEND THE CONTRACT. Lowering the rate was not fully discussed with Dillon. Another customer rep did say they could probably lower the rate for another month contractNO WAY. For the balance of the June contract only which would be fulfilled in June of
Sincerely,
*** ***

To the Revdex.com, Thank you for contacting usWe would like to help the client regarding her father's account, please have her provide an address or phone number, so we could locate his account and further assist regarding this complaintThank you

June 26, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usMs*** daughter had informed us she was sending in medical documentation which we were waiting to receive before canceling the accountHowever, as a sign of
goodwill, we will cancel the agreement and waive the past due balanceA member of our customer service team will contact Ms*** shortly to schedule a time to retrieve our equipmentThank you for your assistance. Sincerely, Brandt N*** | Alder Compliance Manager

June 28, RE: *** *** To the Revdex.com, We apologize for the inconvenience Ms*** has experiencedI have credited her account months of service at no chargePlease have her contact us if anything else is needed Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:I'm replying to this because they are clearly lyingThat is an awful way to do businessThe fax sheet states that it went through on 6/14/to cancel, there is no way it got there several days laterI am attaching a file with my bank statement showing the payment coming out on July 19th as well as in JuneI finally did a dispute with my bankIf Alder rejects this dispute I will be contacting Revdex.com againThis has been such a nightmare with them and I am glad I have paperwork to back up what I'm saying, and proof of their lies
Sincerely,
*** ***

May 11, RE: *** *** To the Revdex.com, The agreement Mr*** signed was for five years, we confirmed that he
understood this during a recorded phone call prior to the installation of the alarm systemIn Mr***’s letter he says that this second representative named Jeff M., who he thought was from our company, told him he was there to upgrade his alarm system and proceeded to replace our equipment with his own, even though Mr*** was still in a contract with usBased on these facts this complaint should be filed on the company Jeff Mworks for, Alder / Alarm Protection has done nothing wrong and is unable to settle a dispute between Mr*** and this other alarm companyWe are happy to assist in any way possible but we strongly recommend he contact the company he refers to as *** *** ***, LLC to discuss what took place and how to rectify it Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Ms***’s account has been cancelled and there will be a shipping label sent to her home address to send our equipment back, If Ms*** still has the system up and needs a technician to take it down please have her call our HQ office EXT We
have refunded $back into her Credit Card she had on file and it should take about 7-business days or sooner to showThank you for contacting us Sincerely, SomalyY | Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as this company honors what they are saying and I would love to see a better response time on issues because days is unacceptable on repairing a broken alarm system.
Sincerely,
*** ***

September 21, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Mr*** prior to installing the alarm and during that conversation we explained that we are not affiliated with ADTAdditionally, Mr*** never contacted us about
these allegations which are supposed to have taken place on 6/23/However, to accommodate Mr*** we will release him from the agreementA member of our customer service team will contact him shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

October 18, 2017RE: *** *** To the Revdex.com, I have cleared Ms*** past due balance, reduced her monthly rate from $to $54.99, and given her months of service at no chargeWe have been extremely generous with Ms*** and she will not even answer our callsWe have more than compensated her for the inconvenience she has experienced and we will not be canceling the contract at this timeIf she would like a technician to look at her system she will need to contact our customer service department as she is not answering our phone calls.Sincerely, Brandt N*** | Alder Compliance Manager

Mr***'s account has been cancelled and there is no remaining balanceI do not know what document he is referring toIt's possible that a bill was sent before the cancellation was finalized but any such documentation may be discarded and ignored

To the Revdex.com, Thank you for contacting us. We have released Ms*** from her agreement with Alder with no penaltyWe will be reaching out to set up an appointment to pull our systemThank you Sincerely,