Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 9, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe appreciate Ms***’s recommendations and we will take them into considerationAs a sign of gratitude for being a loyal customer for five years we have submitted a refund to her bank for the
payment mentioned in her letter as well as the December and November payments from the previous yearPlease let us know if she needs anything else.Sincerely, Brandt N*** | Alder Compliance Manager

July 22, RE: *** ***
To the Revdex.com, The complaint as stated by the customer is “An Alder technician, Tyler M***, visited my home June 4, and offered to upgrade my current alarm systemHe purposely deceived us into believing Alder was somehow affiliated with our existing service providerI learned of this deception beyond the three day grace period.” In the call that I attached in our original response the question is asked of Mr*** “Do you understand that Alder does not have, nor has ever had, any relationship with ***?” Mr*** responded “yes.” This call was made before the system was installed and the three day right of rescission began the day afterRegardless of what MrM*** may have said to Mr***, the claim that he was not informed that we were a separate company from his previous provider has been proven to be incorrect We are still willing to pay the remaining balance of Mr***’s agreement with his previous provider and to help in any other way that we can but we are unable to cancel the agreement at this time Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: Their response is in conflict with what they have been telling me on the phone. Alabama has had problems with predatory alarm companies and now requires them to be registered. I trying to determine if the name change from Alabama Alarm to Alarm Protection Alder was because Alabama Alarm was one of the fraudulent companies. So, first. Alder has only provided one page of a multi-page contract. Please provide a copy of the complete contract.Second, provide documentation that Alabama Alarm was operating legally in Alabama at the time of the 'name change'
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Plenty of explanation and examples where given as to MrWydicks behaviorI am not sure what is unclearThe reason my daughter knows everything is because my husband and I went to her with our concerns about being scammed and bullied into a service we did not did wantWe asked her to speak on our behalfWe have no problem contacting a lawyer as well as the local TV station concerning the way in which we were taken advantage of and scared into this contractWe are trying to keep this between us but would be ok with taking it as far as it needs to go and as public as it needs to go to remove this from our home and get out of this contract
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I would like a early termination package sent to my homeI am not keeping the servicesI also will inform others to stay away from this company
Sincerely,
*** ***

July 29, RE: *** *** To the Revdex.com, I have attached the contract that was signed and the list of equipment
we agreed to providePlease let us know which of these items you have not receivedAdditionally I have credited your account months of service at no charge to cover the free month you mentinoed in your complaint and the activation fee you were charged Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:As of today's date, we have
yes, been in contact and are discussing a resolution, however nothing has been finalized yet. While I am pleased we have been in contact and things appear to be looking positive, until the resolution is 100% complete, I will not close the case.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like a written letter from the company stating such to prevent any future incidents
Sincerely,
*** ***

Tothe Revdex.com, Thank you for contacting us,in a response to Ms*** we have agreed to release Ms*** from the agreement with Alder with no penaltyWe will be sending out a return shipping labelIf Ms*** caretaker would rather have a technician
to come out to pick up the system, they will need to contact our scheduling department at 888.278.3008 EXT Thank you. Sincerely, SomalyY.| Alder Compliance Supervisor

February 22, 2017RE: *** *** To the Revdex.com of Utah, Thank you for bringing this matter to our attentionBelow are the allegations made by Mr*** as well as our response to them.Allegation 1: “I was told that if the alarm goes off, that I
would receive a call to check on the status of the alarmIf I set it off or if I have a breakinThat never happened when I set the alarm off.”Response: Mr*** called us on 8/24/asking why he hadn’t received a call and we explained that because the alarm was disarmed within seconds a call was never madeThe system allows the individual seconds to disarm it to differentiate between someone returning home and an actual intruder.Allegation 2: “The customer service people will not help with fixing the problem, they pass you back and forth.”Response: The notes on Mr***’s account show that we have tried troubleshooting with him over the phone to fix the problems to avoid charging him the cost of dispatching a technicianThe notes from 2/6/state that Mr*** informed us that he didn’t believe the door sensor was placed correctly and after we were unable to resolve it over the phone the representative stated that he was sending a technician at no charge to fix the problem.In addition to the dispatch of the technician we will credit Mr***’s account months of service at no charge as a gesture of goodwillThank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

March 14, 2017RE: *** *** To the Revdex.com, Ms*** did have a couple of instances where a technician needed to be dispatched but the account has been delinquent for some time now and we needed Ms*** to show a willingness to begin paying for
the system in order for us to dedicate more time and resources to herSo although we respectfully disagree with Ms***’s recounting of events we will honor her wishesA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this
response because: I did not sign this exact documentI’m signed a form when they come to activate the system and to change the pass codesI was never informed it was a year contract, nor were we promoted the contract to read itThis is a form a plagiarism.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:As I stated previously, my mother is over years old and is on a fixed incomeShe informed me that she was told by the company representative that they were merging with her previous service provider and her payments would ultimately be going to themShortly thereafter my mother learned that her previous service provider was not joining with them as she was erroneously toldAdditionally, she found that she, several other elderly, and low income Black families were told the same informationThis behavior is surely a scam perpetrated against a certain segment of a given community to lock them into a five year contract and make moneyIt is my understanding that her previous provider only required - months, it was their optionAlthough we were not familiar with this company in our area, we were able to conduct research through the internet, media sources, members of the law enforcement community, and Department of Defense legal offices to determine if this company has a pattern of behaviorit was evident, through even basic media that my mother is not the first elderly person to succumb to this activityIn addition, shortly after completing the paperwork with this company, whether it was someone within the company or persons unknown usurped her identity and began using it for illegal purposesAt (I mistakenly stated in the previous message), she is a member of the elderly community and in her particular area of Cleveland, it is well known that companies and individuals have targeted the elderly and low income personnel for illegal gainWe humbly request that this company cancel her service, withdraw any past due fees, collection actions, and remove her name from within the companies record systemsTherefore, since numerous persons have been part of this action, we also (if not mentioned before) plan to file a claim with the U.SBureau of Consumer Protection and the Ohio Attorney General's Office, Consumer Protection Section.
Sincerely,
*** ***

Please provide us with some information to locate your mother's accountThe account number or an address would be bestThank you

March 21, 2017RE: *** *** To the Revdex.com, We spoke with Ms*** and were able to come to an agreementThank you for your assistance with this matterSincerely, Brandt N*** | Alder Compliance Manager

We have spoken with Mr*** and the representative involvedWe appreciate this being brought to our attention and wish Mr*** the best

Complaint: ***
I am rejecting this response because: Mrs*** want this contract to be cancelled because she was not told how many years and that there was a contract and was told could cancell as long cancell as long as it was before day which is what mrs*** didand was told it would be a month so the representative lied about everything because they are charging a month this representative of this company falsely gave information on purpose to get a sale which to me is unlawful.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for taking the time and reviewing my complaint's and concerns
Sincerely,
*** ***