Alder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would also like to include that due to no fault of my own and since Alder Alarm/ Alder Holdings LLC has been lagging in their time frame to resolve this matter with a sense of urgency that no negative remarks get reported to the major credit bureaus in my name from Alder Alarm
Sincerely,
*** ***

December 17,
RE: *** ***
To the Revdex.com,
Our records indicate the agreed upon rate was $39.99,
as $is
rather low for the services we are providingHowever, as a sign
of good faith, we will reduce Mr***’s rate to $going forward
Sincerely,
Brandt N*** | Alder
Compliance Manager

Complaint: ***
I am rejecting this response because: I actually contacted this company numerous times during the past four years, but did not have sufficient room in the Revdex.com complaint to notate everything. The latest call in which we spoke on the phone for almost an hour, was just the last straw. I have even had *** pursue this from their end, because they told me this company has a 'history' of misrepresenting themselves as a reputable installer for ***, although they are not.I accept their agreement to terminate our contract, but, not surprisingly, there is no Date mentioned when they will cease in collecting my money. I would appreciate it to occur immediately
Sincerely,
*** And *** ***

Complaint: ***
I am rejecting this response because: Again, this complaint is for Valerie Buffington which was incorrectly spelled as Valrie T Sparkman account number ***This is a senior who is unable to handle businessAs stated in the complaint,the issues happened to herThe complaint was documented and written by myselfDetailed information was given including the account numberAs of date, it continues to get re-directed to me, daughter and writer
Sincerely,
*** ***

August 29, RE: *** *** To the Revdex.com, I have credited you a month of service at no charge bringing your
account currentLet me know if there is anything else I can do for you Sincerely, Brandt N*** | Alder Compliance Manager

To The Revdex.com, Thank you for bringing this to our attention, it looks like we have sent out the return shipping label and once we have received our equipment this account will be cancelledThere will be no funds being pulled from Ms***’s accountPlease let us
know if she has any questions Sincerely,

December 18, 2017RE: *** *** To the Revdex.com, We appreciate Mr*** bringing this to our attentionMr*** signed up with Alder on 11/23/and before we installed the alarm system we spoke with him over the phone to make sure he understood the conditions of his
agreementOne of the questions we asked was if he understood that his contract has a term of months and he confirmed that his representative explained that to himI’ve attached a copy of the phone call for your reviewTo compensate Mr*** for the system issues he has experienced I have given him two months of service at no chargeHe also mentioned that his monthly rate was a little higher than expected so I have reduced it from $to $Thank you for your assistance with this matter.Sincerely, Brandt N*** | Alder Compliance Manager

March 30,
RE: *** ***
To the Revdex.com,
As Ms*** has mentioned the cost of the alarm
system may be more
than she can afford we are willing to reduce her monthly
rate from $*** to $***If this is an acceptable arrangement we will
proceed accordingly
Sincerely,
Brandt N*** | Alder
Compliance Manager

We have been working with Mr& Ms*** to find a resolution to this issueWe have been told that they are transferring their contract to the new homeowner and are working to speak with them to verify this resolution

September 2, RE: *** *** To the Revdex.com, We have been trying to reach Mr*** to schedule a time for us to
install the thermostat he has been waiting forWe apologize for the delayWe have given Mr*** his first month of service free due to the inconvenience and we anticipate that by the time he starts making his monthly payements everything will have been installed Regarding the contract, Mr*** signed an electronic agreement and it was sent to the email we have on file which is the same as the one listed on the complaintI have sent it a second time, please confirm its reciept Sincerely, Brandt N*** | Alder Compliance Manager

March 16, 2017RE: *** *** To the Revdex.com, Thank you for contacting us regarding this matterWe have been speaking with Mr***’s wife and we have issued a credit of $to the account and a technician has been out to their home to fix the
problemsThank you for your assistanceSincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would also like to include that due to no fault of my own and since Alder Alarm/ Alder Holdings LLC has been lagging in their time frame to resolve this matter with a sense of urgency that no negative remarks get reported to the major credit bureaus in my name from Alder Alarm
Sincerely,
*** ***

July 7, 2017RE: *** *** To the Revdex.com, We apologize if there was a misunderstanding regarding Mr***’s addendumWe have cancelled the renewal and his account has reverted to the original terms of the contract.Sincerely, Brandt N*** | Alder
Compliance Manager

Please reply with your mother's name or phone number so we know which account you're referring to

Revdex.com: The companies name should appear if calledThey also already have my email address. Prior to contacting me, I would also like Alder to acknowledge through Revdex.com receipt of the contract cancellation notice already faxed (fax receipt showed transmission OK) to them so that there will be no misunderstanding when the five year contract period is up
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 1, RE: *** *** To the Revdex.com, It looks like Ms***’ last letter was cut offThe last sentence we received states “I told them one time before and the representative told me...” Please have her resend the message so we can respond appropriately Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:*** **1:PM (minutes ago)tomeI wish to reopen the complaint as the company has not completed their end of the arrangementSincerely,
*** ***

Complaint: ***
I am rejecting this response because:I should not have to sent my license and plus I call on yesterday to the company and they sent me amade up letter stated what should I doI told the gentlemen Jeremy the acct manager that I ask for a copy of the agreement/ contact and copy where they said I sign forHe stated that the contact stated it was for year and I am lock into it no matter whatI either paid or paid Either way they still get there money and the guy said yesEven if I return the equipmentI was so upset I could not believe this company will do this to me or any customerI do not wanted anything from them but to get out of this so call contact that I did not sign and they took advance of my motherThe guy Jeremy said he was going to sent me the information but if do not for sure believe him because of first account manager was suppose to sent me the same informationI told by my mom that the guy did not stated how long the service will b
Sincerely,
*** ***

June 28, RE: *** *** To the Revdex.com,
The original contract was still valid, Ms*** expressed a desire to cancel but then rescinded before going through the cancellation process so there was no need to send another agreementMs*** doesn’t owe $as stated in her complaint, she is past due $We are willing to forgive this past due amount if Ms*** agrees to pay the reduced monthly rate of $going forward Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. The amount of $has been refunded into Mrs*** checking account on 5/16/which should show in 7-business days from that date, there has been a request for a shipping label mailed to the site address
Please let us know if you have any further questionsThank you for your time.