Alder

March 9, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe appreciate Ms***’s patience while we get a technician sent to her homeTo compensate her for the week of downtime we have given her two months of service at no charge.Sincerely, Brandt N*** |
Alder Compliance Manager

To the Revdex.com, Thank you for contacting usIn a response to Mrs*** her account remained active because the new homeowner decided to go a different route, which means that Mrs*** is still responsible for her contract with AlderHowever there is a past due balance
of and her contract does not end until 6/20/Mrs*** request that we cancel her account we ask that she pays to terminate her contractSincerely,

To the Revdex.com, Thank you for contacting usour concerned about this complaint that Mrs*** says that she cannot read English or write English and therefore couldn’t understand the terms of the agreementHowever, the complaint written by Mrs*** is in EnglishPlease have
Mrs*** contact us to better understand her position Sincerely,

October 3, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe explained to Ms*** that she would need to sign and send in the notice of cancellation letter we gave her at the time of the sale in order to cancel her accountWe received it on
September 29th which is ten days past the alloted timeHowever, we still honored her request and canceled the accountThe filing of this complaint was unnecessary as we never told Ms*** we were not going to release her despite her sending the cancellation notice late.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
There was no contract entered into on October 2, for *** *** ***, Selma, Al and when I told the representative that I didn't have service with themthey insisted on me giving them my password but wouldn't tell me who they were monitoring for, and sent police to my house anyway.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: like I said I was not home to sign anything I was at workIf you telling me that some one forged my name I need a copy of that agreement ASAPLike I said it’s going to be hard to prove I was at two places at the same timeYou should have no signature from me I need that agreement sent to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will comply with their request for more info
*** ***

Complaint: ***
I am rejecting this response because: I do not want the security systemI do not remember any video that they claim to watchI had no knowledge of being recorded, nor that I was signing a contractI would like my $ returned & the contracted ended & nulled and Send someone to get their equipment asap.
Sincerely,
*** *** ***

April 3, 2018RE: *** ***To the Revdex.com, If Mr*** would like to be released from the agreement we will honor his wishes on the condition that he return the $he was given to payoff his previous contract.Sincerely,Brandt.N | Alder Compliance Manager

May 11, RE: *** *** To the Revdex.com, The agreement Mr*** signed was for five years, we confirmed that he
understood this during a recorded phone call prior to the installation of the alarm systemIn Mr***’s letter he says that this second representative named Jeff M., who he thought was from our company, told him he was there to upgrade his alarm system and proceeded to replace our equipment with his own, even though Mr*** was still in a contract with usBased on these facts this complaint should be filed on the company Jeff Mworks for, Alder / Alarm Protection has done nothing wrong and is unable to settle a dispute between Mr*** and this other alarm companyWe are happy to assist in any way possible but we strongly recommend he contact the company he refers to as *** *** ***, LLC to discuss what took place and how to rectify it Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. In a response to Ms*** We would like to get this situation handled promptly please have her provide her mother's account number or site address of where the alarm system is currently
locatedThank you

November 16, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have attached a copy of the contract signed by Ms*** which states the duration of the contract and the monthly monitoring rateWe have also attached a copy of the phone call between Ms
*** and our customer service representative where these terms were explained to her verbally as well. We have reason to believe that Ms*** may have been approached by another alarm company seeking to undercut the contract that is already in place and attempting to get it dissolved by filing a complaint with your officeWe have attempted to contact Ms*** to discuss this matter but we have been unsuccessful in reaching herIf Ms*** has any questions regarding our response or if we can be of service to her in any way she may contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

January 31, 2018RE: *** *** To the Revdex.com, This issue was already resolved through another agency. Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me, but I will NOT be completely satisfied and close this complaint until I have received all the money owed to me by AlderI do not yet see any credits in my bank account for free months.
Sincerely,
*** ***

To the Revdex.comThank you for contacting usIn response to Mr*** I do apologize and the reason I am requesting for the bank statement is to show confirmation that amount that was automatically withdraw has settledYour payment will be refunded tomorrow morning and will take about 7-business days to show in your bank account, it may be sooner depending on your bank, again I do apologize for your frustrationPlease let us know if you have any questions

March 15, 2018RE: *** *** To the Revdex.com,Thank you for contacting usMr***’s refund was submitted to his bank on March 7thPlease let us know if we can do anything else for him.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting uswe are not able to locate *** * ***'s account Please provide the account holder's name on the account or account number, or the address *** previously lived at.

March 28, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe have released Mr*** from the agreement and refunded the $on March 8th that was paid toward the camerasPlease let us know if anything else is needed.Sincerely, Brandt N*** | Alder
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe will accept the reduction of our agreement from years to and reduce her monitoring rate from $to $44.99. Sincerely,
*** ***

August 25, RE: *** *** To the Revdex.com, The system was installed July 7th and the Notice of Cancellation was received July 12thAlso, it was written clearly on the agreement that the document must be received by the 11thWe would appreciate the opportunity to have a technician look at the problem and if it is unable to be fixed we will reconsider releasing Mr*** from the agreement Sincerely, Brandt N*** | Alder Compliance Manager