Alder

July 20, RE: *** *** To the Revdex.com, We apologize if there was a misunderstanding as to the purpose of the
document Ms*** signedWe would like to offer to reduce the years to as well as lower her rate from $to $However, if Ms*** would still rather cancel we will honor her wishes and release her from the agreement Sincerely, Brandt N*** | Alder Compliance Manager

October 6, 2017RE: *** *** To the Revdex.com, Thank you for contacting us and we apologize if there has been any miscommunication on our partI have submitted a refund of $to your bank, totaling months of free service, to compensate you for the two months
mentioned in your complaintRegarding the contract, you participated in a video survey that explained the terms of your agreement and which required you to say and select yes to each of the termsAs these surveys are recorded I was able to watch the video file and everything seemed to be clearly explained and you agreed to all of the termsConsequently, I don’t see how the allegations that you were completely unaware of the month contract can be truePlease let me know if you have any questions.Sincerely, Brandt N*** | Alder Compliance Manager

October 26, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe called Mr*** to see if he had received his refund yet but we were unable to reach himBecause it was sent more than a week ago we assume it has arrivedPlease let us know if that
is not the case.Sincerely, Brandt N*** | Alder Compliance Manager

Alder is attempting to contact this customer to resolve this issue but has not yet been able to speak to them since the complaint was openedWe will continue the attempts to contact

Complaint: ***
I am rejecting this response because: The response does not address the statements made to secure the contract. Nor does it excuse asking a vulnerable adult on a fixed income to sign a contract without explaining that Alder gets 90% of the completed contract cost whenever it is terminated. As to the offering made, I have contacted Alder times and on my last two calls I was told, "the alarm cannot be silenced anytime and without entering the code." The pendant was not the cause of the alarm but rather a radio frequency from another source. Mrs *** refuses to wear the pendant and is terrified the alarm will sound again and like before she will have to sit for minutes until someone comes to turn it off. Why charge someone for something they are unable to use and have limited funds to pay for?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: No one has reached out to me or spoken to me whatsoeverI am not switching to a new company nor do I plan toI simply would like for alder to release me from my contract with them and cancel my services.
Sincerely,
*** ***

February 25,
RE: *** ***
To the Revdex.com,
We have spoken to the customer and addressed all the
concerns
listed to our mutual satisfaction
Sincerely,
Brandt N*** | Alder
Compliance Manager

September 13, 2017RE: *** *** To the Revdex.com, It is our understanding that the following is what qualifies the representative as aggressive, intimidating, atrocious, and to be labeled as a predator: He knocked on the door at 8PMHe spoke quicklyThe customer was put on speaker phone with our corporate officeThe system was installed immediately after the contract was signed and the welcome call was completed.The representative accidentally wrote down the login incorrectly.The day right of rescission wasn’t explained The electronic signature was signed and sent to our office at 8:PM meaning that everything had been explained and agreed to by thenIt is our understanding that this is within community guidelinesWe apologize for the mistake of the representative writing down the login incorrectlyIt is our understanding this has been resolvedWe instruct our representatives to explain the three day right of rescission, however, the customer was given two copies of the cancellation form where the policy is written in regular sized font in a concise, understandable formatIf there is anything we have overlooked please feel free to contact me at 385-218-It is our desire to keep the ***’s as happy customers and we are ready and willing to do everything we can to make sure they areBut to say the ***’s were preyed upon based on what has been discussed here seems to be unjustified.Sincerely, Brandt N*** | Alder Compliance Manager

October 16, 2017RE: *** *** To the Revdex.com, We have released Ms*** from the agreement as requestedA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder
Compliance Manager

September 7, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe daughter of Ms*** states that MrW*** was rude, intimidating, and took advantage of her parents handicap but doesn’t provide any examplesWe want to stress that we do not tolerate
this type of behavior from our sales representatives but we are also concerned with general accusations such as “atrocious behavior” without an explanation of the behavior, especially from an individual who wasn’t presentPlease have the author of this complaint explain why they believe the representative was at fault so that we can perform a proper investigationThey may reach me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

June 7, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usThe account has been canceled as requestedHowever, we are unable to install ***’s system for technical and liability reasonsLastly, our records indicate MrJones has not allowed us
to retrieve our equipment and we are therefore unable to issue his refundOnce the equipment is received we will process the refund. Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usI have reviewed Ms***'s account and have decided to release Ms*** from her agreement with no penaltiesThe equipment has been removed from her home and we have sent a letter to her home address to confirm the
cancellationAdditionally, we will be refunding the initial payment made in April of $22.35, that will be refunded to her credit card that ends in 2072, as well as the full payment of $that was made in May and that will be refunded back into her bank accountMs*** should expect to see those refunds within 7-daysWe hope this is sufficient for Ms***, if she needs any additional assistance please have her contact us. Sincerely, Charlotte L.| Alder Compliance Specialist

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** He told me he only had the year contracts on hand but he would write a notation on the work contract stated 3/18/expires.I told alder I will give them a copy when they pick it up with their equipment.I feel like they take advantage of disabled clients but my mom didn't raise any fools

December 15, 2017RE: *** *** To the Revdex.com, Based on our records it appears that we have spent a significant amount of time trying to resolve this for Ms***The issue appears to have begun on 11/9/when Ms*** called us because she had just bought a new phone and was no longer able to connect with her doorbell cameraWe immediately tested the system and everything appeared to be working correctly. A technician was sent to her home shortly afterward to see if there was anything that could be done on our end, however, troubleshooting seemed to indicate that the issue was the result of a setting or limitation of bandwidth by her cell phone providerA week later a technician at our corporate office spent nearly hours on the phone with Ms*** trying to help her resolve the problem, which again, appears to be an issue with her cell phone service planAdditionally, we waived Ms***’s $past due balance and gave her two months of service at no charge as a courtesy. We feel we have been more than fair with Ms*** and if she would like, we can remove the doorbell camera from her system and reduce her monthly monitoring rate, however, we are not able to cancel her contract at this timeShe may contact me directly at 385-218-with any questions or concerns.Sincerely, Brandt N*** | Alder Compliance Manager

November 4, 2016RE: *** ***To the Revdex.com, We will honor the request
of Ms*** and cancel the renewalThe contract will revert to the original terms which expire on 5/29/Please let us know if there is anything further we can do for the ***’sThank you for your assistance in this matterSincerely,Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usWe have cancelled Mr***s account with AlderPlease let us know if he has any questions Sincerely, SomalyY | Compliance Supervisor

February 12,
RE: *** ***
To the Revdex.com,
As a sign of good faith we will release Ms***
from the
agreementA member of our customer service team will contact her
shortly to schedule a time to retrieve the equipment
Sincerely,
Brandt N*** | Alder
Compliance Manager

July 19, 2017RE: *** *** To the Revdex.com, Ms*** was sent the attached contract which she signed and returnedWe are unsure of how we could have “swindled” her into signing an agreement that arrived in the mail and which she could study for as long as she
wishedIt doesn’t seem fair to use the system for nearly years and, after the home was auctioned, claim she was lied toAdditionally, Ms*** called us in May asking for a lower rate and we agreed to $a month, a rate that is far below the standardAs a gesture of goodwill we will allow Ms***’s agreement to expire on the original expiration date of 4/9/18, rather than 9/2/20, but we will not be able to end the contract before that.Sincerely, Brandt N*** | Alder Compliance Manager

To the Revdex.com, Thank you for contacting usWe have cancelled Mr***s account with AlderPlease let us know if he has any questions Sincerely, SomalyY | Compliance Supervisor

July 27, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe spoke with Ms*** and agreed to release her from the contractThank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager