Alder

August 18, 2017RE: *** *** To the Revdex.com, We have released Ms*** and submitted a refund to her bankThank you for your assistance in this matter.Sincerely, Brandt N*** | Alder Compliance Manager

August 4, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMr***’s check for $was sent on 7/31/Please have Mr*** contact us if it is not received in a timely mannerThank you for your assistance.Sincerely, Brandt N*** | Alder
Compliance Manager

Thank you for bringing this matter to our attentionPlease respond with the address or account number of your parents so we can locate their accountThank you

March 9, 2018RE: *** *** To the Revdex.com,Thank you for contacting usWe attempted to reach Ms*** to discuss the issue but we were unsuccessful in contacting herA technician went to her home on March 8th and resolved the issue with the systemAs a gesture of
goodwill we have given Ms*** two months of service at no charge.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I would like to know the results of investigations and actions taken

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe will accept the reduction of our agreement from years to and reduce her monitoring rate from $to $44.99. Sincerely,
*** ***

September 29, 2017RE: *** *** To the Revdex.com, Thank you for contacting usOur records indicate that the door lock was reprogrammed and Ms*** was given a free month of service for the inconvenienceThank you for your assistance.Sincerely, Brandt
N*** | Alder Compliance Manager

August 1, RE: *** *** To the Revdex.com, Mr***’s request for the cameras to be removed and the
reduction to his monthly rate was already granted on 7/25/Please let us know if there is anything else we can do for Mr*** Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for cancelling the contract and voiding any balance since the notice of cancellation.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I do, however, want to point out that there was no pre-installation telephone call, recorded or otherwise. The Alder representative showed up, uninvited, at my residence, without prior notification, and proceeded to install Alder's security equipment
Sincerely,
*** ***

At this time, we have an appointment set with a technician to come to your home and ensure that every piece of equipment is working and will be in top shape before he leaves.While we do understand that this service has not yet taken place, due to the Revdex.com standards, we must reply before the service has occurredPlease let us know if, after the service has taken place, we can be of any further assistance

October 30, 2017RE: *** *** To the Revdex.com, Thank you for bringing this to our attentionAttached is a copy of Ms***’s contract as requestedAlso, it is our understanding that Ms*** is possibly being billed by her previous alarm companyIf
this is the case, please have her send us the final bill from her previous provider and we will issue her a check to pay the remaining balanceIf Ms*** or her daughter have any additional questions they may contact me at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:I checked with my bank to see if the refunds had been issued to my account. ONE refund for $had been issued. Alder Security still owes me more refunds for $each, and when I called yesterday to find out where the other refunds are, they told me it will be another week before I get them. If they were any kind of decent company, they would have processed them all at the same time, as well as compensation for me having to deal with the stress of being out $(approximately) and for the damage to my ceiling and wall from the equipment that was installed. Before telling me to "please allow time for her refund to arrive before rejecting our responseDue to the holidays the delivery time will likely be longer than anticipated," he should also review my account and see that I sent in my cancellation paperwork in September, November, and again in December and was charged months of service when I did not even have the equipment in my house. The equipment was picked up the day after installation, yet Alder Security felt the need to charge me service fees for September, October, and November. Now it's January and I am still FIGHTING for my money to be returned to me. I will be sure to tell everyone I know through word of mouth and social media just how Alder Security has treated my family.
Sincerely,
*** ***

To the Revdex.comThank you for contacting usIn response to Mr*** I do apologize and the reason I am requesting for the bank statement is to show confirmation that amount that was automatically withdraw has settledYour payment will be refunded tomorrow morning and will take about 7-business days to show in your bank account, it may be sooner depending on your bank, again I do apologize for your frustrationPlease let us know if you have any questions

November 17, 2016RE: *** ***To the Revdex.com of Utah, We spoke with Ms*** and played back for her the phone call between her and our corporate office where the terms of the agreement were explained to her and she acknowledged that she understoodWe also discussed that
the terms were written in the contract that she signedNevertheless, because Ms*** no longer wished to have the alarm system in her home we agreed to release her from the contractSincerely,Brandt N*** | Alder Compliance Manager

March 14, 2017RE: *** *** To the Revdex.com, Ms*** did have a couple of instances where a technician needed to be dispatched but the account has been delinquent for some time now and we needed Ms*** to show a willingness to begin paying for
the system in order for us to dedicate more time and resources to herSo although we respectfully disagree with Ms***’s recounting of events we will honor her wishesA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:I would like a early termination package sent to my homeI am not keeping the servicesI also will inform others to stay away from this company
Sincerely,
*** ***

August 4, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe account has been canceled and the the refund was submitted on 7/31/Please allow 3-business days for it to show up in your bank accountPlease let us know if you need anything
else.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: I am not accepting Alder's response because I'm not satisfied with the treatment I received from the company and their lack of communicating with me in a timely manner . Phone call were not returned or answers to questions were not recognized until payment was withheld. Now they can call to times daily and texts as well
Sincerely,
*** ***

To theRevdex.com, Thank you for contacting us. I understand Mr***'s frustration and I would like to help him, the agreement that we have on file shows 60-month agreement and we have listened to the audio survey that is done with our customers before they are installed to make sure they understand the terms and conditions of the agreement and Mr*** understoodMr*** says that he has a contract that shows 3/18/of expired date, we do request that Mr*** sends us a copy in order to go as far as cancellation. Sincerely,