Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
May 5, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** | Original Creditor: *** *** Creditor Account #: ***
Dear Revdex.com: EOS CCA is in receipt of *** ***’ complaint regarding the above-referenced accountWe have reviewed the information provided and our findings are set forth below Our client *** ***, placed Ms***’ account with our office for collections on 03/29/Our records indicate that our office made three attempts to contact Ms***; however, all three attempts resulted in the line being busy. In addition, our only contact with Ms*** took place on 05/02/where Ms*** contacted our agency and requested an itemized breakdown of the balance owed. The itemized bills were obtained from our client *** *** and mailed to the address of record for Ms*** to review At EOS CCA, we believe in operating within the highest level of professional and ethical standards and each representative is trained to follow all debt collection laws and deal with consumers in a courteous and professional mannerWe did not find any evidence of threatening language being used during our interaction with Ms*** on 5/2/and our investigation demonstrates that all calls made by EOS CCA were in compliance with all state and federal laws. In addition, we have determined that the phone number, 1-*** provided in Ms***’ complaint is listed to another company, that is not affiliated with EOS CCAAs a result, we are not able to address the issues mentioned in the complaint regarding the phone calls and conversations that took place between Ms*** and this other entity We have documented the account accordingly and have since placed it into a cease calls status as requested by Ms***If you have any questions, or concerns please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
December 20, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** | ** *** *** Original Creditor: *** *** | Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of Mr
*** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, ** *** ***, placed the above account with our office for collections on 06/16/with a delinquency date of 11/06/not In an attempt to further assist Mr***, we have obtained Itemized Statements from *** ***, which is the original creditor on the accountThese statements have been mailed via USPS for his reviewThe statements are dated from 11/09/through 01/08/and show that the balance of $has been due since 01/08/The account has been documented accordingly with Mr***’s dispute and remains open with our office in a temporary status that will cease communications which will allow time for him to receive and review the forwarded informationIf you have any questions or concerns, please contact our Consumer Relations Department at 1-844-709-for additional assistance Sincerely, EOS CCA Consumer Relations Department
The bill was sent to the wrong addressThere is no *** *** *** *** ***As a result we never got itWe never recoved mail at that address.*** *** had our correct addressThey just sent correspondence to me there It is not unlawfulto add a collection to someone'so account when they have never received a dunning reportEOS CCA has never verified this account adequatelyIt is not our fault that they mailed the bill to an address that is incorrect when they all along had the right address for usWe would have paid the bill on time had we received itPlease see evidence attachedIt even has the wrong reporting date of March on the reportsThis alleged debt is from Dec I ask that it be deleted off my report for violation of the fair debt collection actWe are even willing to pay this, but we want it off our reportsYou can see the correct address the letter was mailed to, evidencing that *** *** has the correct info all along, you can see the address of the account , and you can see yet the different address with suite being addedHow would I have ever received this to pay it? Eos CCA has never mailed any correspondence to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Letters sent by organization were not sent to current addressAddress their letters were sent to are under ownership of different entityCollections company claimed to of sent letters the final being in Feb to an address in which I lived in for a short periodI never received any correspondence to my new address as not only did I move to another city but I moved twice in new city since cancellation of service the collections agency is trying to collect onThey refuse to revoke their action of reporting this to the credit agencies and refuse to acknowledge I never received the correspondence since I had no legal right to check the mailbox of where the letters were sent since my lease had terminatedI wanted to have them delete reports of "unpaid balance" to credit agencies and allow me to pay in full resolving the matter. I am willing to pay this account IN FULL (or settlement percentage) if you agree to immediate deletion of this account from any and all credit reporting agencies (***, Experian and TransUnion)The purpose of this settlement is merely to have this item removed from my credit filesIt is not to be construed as an acknowledgment of liability for this debt in any form
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
September 1, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** Original Creditor: *** *** * *** *** Creditor Account #: *** Dear Revdex.com: EOS CCA has received *** ***’s response in regards to the above referenced accountAs previously stated in our original response dated 08/25/15, EOS CCA has obtained itemized bills from the origianal creditor regarding the past due balance and mailed these statements to *** ***s address of record for reviewPrior to the original complaint filed on 08/19/15, our records indicate that EOS CCA made numerous call attempts to the phone number provided by our client to discuss the past due balance, however we were unsuccessful in contacting *** ***In addition to the call attempts, on 03/31/15, EOS CCA mailed the first demand notice to the address of record to advise *** *** of the amount due and the options availableThis letter was not returned and we did not receive any supporting documention from *** *** that indicated the account was in dispute and therefore collection efforts continuedEOS CCA’s investigation demonstrates that all collection activities on the above-referenced account were made in compliance with the FDCPA. The account remains open with our office in a temporary status that will cease communications which will allow time for *** *** to receive and review the information If you have any questions, please contact our Consumer Relations Hotline at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
July 24, 2015 Re: Complaint ID: *** | *** *** | EOS CCA #: ***Original Creditor: *** | Creditor Account #: *** Dear Revdex.com:Our client, ***, placed the above referenced account with our office on 12/31/2014. Per the
clients request, the account has been closed as of 07/01/2015, and as such, our office will not contact *** *** any further. Please be advised that this matter was not closed as resolved and was still showing a balance due of $The balance may be subjected to additional collection efforts at the clients discretionPlease contact the client directly for additional information.If you have any questions or concerns, please contact my office at ***, extension ***. Sincerely,*** ***Consumer Relations Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
To Whom It May Concern:I received a letter today, which was dated February 14, stating that you have not received a response from me in regards to my complaintHowever, I overniga letter VIA *** on February 8, I was informed that there was a mechanical error during the delivery, so the letter wasn't delivered to your facility until February 12, On the delivery day, the letter was left at the receptionist desk at 10:AM and signed for someone with the last name of ***.The tracking number for my response letter is as follows: ***You can confirm my claims regarding shipment if you chose to track the letter with the tracking number on the *** websiteAs a result, you did in fact receive my response two days prior to the dated letter you sent out which claimed that you did not receive my responseBecause of this, I would like to ensure that the complaint has not been closed out.I have attached the letter that you should have received on February 12, Please confirm receipt of this email.Sincerely, *** ** ***
Dear Revdex.com:As Mr*** *** has requested, we have placed the above referenced account intoa cease communications status, and as such, our office will not contact Mr*** *** anyfurther.If you have any questions or concerns, please contact my office at ###-###-####,extension
***.Sincerely,EOS CCA Consumer Relations Department
June 9, Re: Revdex.com Case #: EOS CCA #: 20-| ** *** *** Original Creditor: *** Wireless | Creditor Account #: *** Dear Revdex.com:
EOS CCA is in receipt of Mr*** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, ** *** ***, placed the above-referenced account with our office on 04/11/2017. We have investigated Mr***’s concerns regarding the information provided to the credit bureaus and we have determined that the information that was reported is accurateThe dates listed, refer to the date the account was placed with our office for collections which was 4/11/and according to the original creditor’s records, the date of 1st delinquency on Mr***’s account is 02/18/In addition to the above-referenced complaint, we also received a dispute from *** through ***, and as a result of our investigation, the account has since been closed and returned to the original creditor, and as such, our office will not contact Mr*** any further. We have notified the credit bureaus to delete the above referenced account from their recordsIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
Revdex.com: I would like a letter from EOC CCA saying satisfied paid in full
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
July 20, Re: Revdex.com Case #: ***- *** *** EOS CCA #: ***| ** *** *** Original Creditor: *** *** *** | Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s
complaint in regards to the above referenced accountWe have reviewed this matter and our findings are set forth belowOur records indicate that on 05/18/17, EOS CCA mailed Ms*** as requested a copy of the Loan Applicaton, Promissory Note and Truth-In-Lending Disclosure Statement obtained received from *** *** ***, which is the original creditor on her accountIn an attempt to further assist Ms***, we have mailed a 2nd copy of obtained information to her address of record to review via *** The obtained statements are for the *** Technical College dispursements dated 04/25/& 05/14/totaling an amount of $Since the account has been in our office, it has accrued interest as a result, the balance now due is $ The account has been documented accordingly with Ms***’s dispute and remains open with our office in a temporary status that will cease communications to allow time for her to receive and review the forwarded information If you have any questions or concerns, please contact our Consumer Relations Department at ***for additional assistance Sincerely, EOS CCA Consumer Relations Department
12/19/ Re: Revdex.com Case #: *** | *** *** EOS CCA #’s: 10-*** & 10-*** Original Creditor: *** *** | Creditor Account #’s: *** & ***
Dear Revdex.com: EOS CCA is in receipt of *** ***’s complaint in regards to the above-referenced accountsWe have investigated this matter and our findings are set forth belowOur client, *** ***, placed the above referenced accounts with our office on 04/26/2016. Our records indicate that the accounts have since been closed as ‘Paid in full’ due to the payments Ms*** made directly to our clientPlease be advised that once a balance in our office has been resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accuratelyThe accounts have been documented accordingly and are reporting accurately as paid in full If you have any questions or concerns, please contact our Consumer Relations Department at *** for additional assistance Sincerely,EOS CCA Consumer Relations Department
After reviewing our files, it has determined that *** *** was contacted by our office, in error, while attempting to locate another consumerWe apologize for any inconvenience this may have causedAny phone numbers and/or addresses mentioned in the complaint have been removed, and they
will not receive further contact from us
If you have any questions or concerns, please contact my office at ###-###-####, extension ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
December 22, 2017 Re: Revdex.com Case #: [redacted] M [redacted] EOS CCA #: 20-[redacted] | [redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of...
[redacted]’s complaint in regards to the above referenced account. We have reviewed the information provided and our findings are set forth below. Our records indicate that on 09/11/2017, Mr. [redacted] contacted our company to discuss his account and the options available to resolve the balance of $681.71 placed with our agency for collections. During this call, Mr. [redacted] agreed to resolve the balance with a settlement in the amount of $341.00 plus the one time convience fee. Mr. [redacted] was offered alternate options to resolve his account to avoid paying the fee but decliened these offers and proceeded to make his payment over the phone. It was also explained to Mr. [redacted], that once the balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accurately. He was also advised that this matter would not be removed from his tradeline but updated accordingly. We have documented the account accordingly and it has since been closed with our office as ‘settled in full’ with a $0.00 balance as of 09/12/2017. The credit bureaus have been updated with this informaiton and are reporting accurately as to how the account has been resolved. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
August 17, 2015 Re: Revdex.com Case #: [redacted] EOS CCA #: xxx-xx-[redacted] | Original...
Creditor: [redacted] Dear Revdex.com: EOS CCA has received [redacted]’s complaint regarding the above referenced account. We have reviewed this matter and would like to advise Ms. [redacted] of the steps taken to assist with the issues mentioned in her complaint. On 08/07/2015, a representative spoke with Ms. [redacted] in regards to her matter with the [redacted] and as a result of this conversation a payment for the balance of $222.14 was setup with the intended processing date of 08/20/15. Due to an unforeseen error, the payment scheduled for 08/20/15 was processed on 08/07/15. We have reviewed this matter and it has been addressed accordingly and a refund request for the amount that was incorrectly deducted has been submitted. On 08/10/15, we were advised by our client that the refund request was received and the funds were returned to Ms. [redacted]’s account. The account has been placed into a hold status and as a result all collection activities will cease until 09/15/2015. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
May 5, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** | Original Creditor: *** *** Creditor Account #: ***
Dear Revdex.com: EOS CCA is in receipt of *** ***’ complaint regarding the above-referenced accountWe have reviewed the information provided and our findings are set forth below Our client *** ***, placed Ms***’ account with our office for collections on 03/29/Our records indicate that our office made three attempts to contact Ms***; however, all three attempts resulted in the line being busy. In addition, our only contact with Ms*** took place on 05/02/where Ms*** contacted our agency and requested an itemized breakdown of the balance owed. The itemized bills were obtained from our client *** *** and mailed to the address of record for Ms*** to review At EOS CCA, we believe in operating within the highest level of professional and ethical standards and each representative is trained to follow all debt collection laws and deal with consumers in a courteous and professional mannerWe did not find any evidence of threatening language being used during our interaction with Ms*** on 5/2/and our investigation demonstrates that all calls made by EOS CCA were in compliance with all state and federal laws. In addition, we have determined that the phone number, 1-*** provided in Ms***’ complaint is listed to another company, that is not affiliated with EOS CCAAs a result, we are not able to address the issues mentioned in the complaint regarding the phone calls and conversations that took place between Ms*** and this other entity We have documented the account accordingly and have since placed it into a cease calls status as requested by Ms***If you have any questions, or concerns please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
December 20, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** | ** *** *** Original Creditor: *** *** | Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of Mr
*** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, ** *** ***, placed the above account with our office for collections on 06/16/with a delinquency date of 11/06/not In an attempt to further assist Mr***, we have obtained Itemized Statements from *** ***, which is the original creditor on the accountThese statements have been mailed via USPS for his reviewThe statements are dated from 11/09/through 01/08/and show that the balance of $has been due since 01/08/The account has been documented accordingly with Mr***’s dispute and remains open with our office in a temporary status that will cease communications which will allow time for him to receive and review the forwarded informationIf you have any questions or concerns, please contact our Consumer Relations Department at 1-844-709-for additional assistance Sincerely, EOS CCA Consumer Relations Department
The bill was sent to the wrong addressThere is no *** *** *** *** ***As a result we never got itWe never recoved mail at that address.*** *** had our correct addressThey just sent correspondence to me there It is not unlawfulto add a collection to someone'so account when they have never received a dunning reportEOS CCA has never verified this account adequatelyIt is not our fault that they mailed the bill to an address that is incorrect when they all along had the right address for usWe would have paid the bill on time had we received itPlease see evidence attachedIt even has the wrong reporting date of March on the reportsThis alleged debt is from Dec I ask that it be deleted off my report for violation of the fair debt collection actWe are even willing to pay this, but we want it off our reportsYou can see the correct address the letter was mailed to, evidencing that *** *** has the correct info all along, you can see the address of the account , and you can see yet the different address with suite being addedHow would I have ever received this to pay it? Eos CCA has never mailed any correspondence to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Letters sent by organization were not sent to current addressAddress their letters were sent to are under ownership of different entityCollections company claimed to of sent letters the final being in Feb to an address in which I lived in for a short periodI never received any correspondence to my new address as not only did I move to another city but I moved twice in new city since cancellation of service the collections agency is trying to collect onThey refuse to revoke their action of reporting this to the credit agencies and refuse to acknowledge I never received the correspondence since I had no legal right to check the mailbox of where the letters were sent since my lease had terminatedI wanted to have them delete reports of "unpaid balance" to credit agencies and allow me to pay in full resolving the matter. I am willing to pay this account IN FULL (or settlement percentage) if you agree to immediate deletion of this account from any and all credit reporting agencies (***, Experian and TransUnion)The purpose of this settlement is merely to have this item removed from my credit filesIt is not to be construed as an acknowledgment of liability for this debt in any form
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
September 1, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** Original Creditor: *** *** * *** *** Creditor Account #: *** Dear Revdex.com: EOS CCA has received *** ***’s response in regards to the above referenced accountAs previously stated in our original response dated 08/25/15, EOS CCA has obtained itemized bills from the origianal creditor regarding the past due balance and mailed these statements to *** ***s address of record for reviewPrior to the original complaint filed on 08/19/15, our records indicate that EOS CCA made numerous call attempts to the phone number provided by our client to discuss the past due balance, however we were unsuccessful in contacting *** ***In addition to the call attempts, on 03/31/15, EOS CCA mailed the first demand notice to the address of record to advise *** *** of the amount due and the options availableThis letter was not returned and we did not receive any supporting documention from *** *** that indicated the account was in dispute and therefore collection efforts continuedEOS CCA’s investigation demonstrates that all collection activities on the above-referenced account were made in compliance with the FDCPA. The account remains open with our office in a temporary status that will cease communications which will allow time for *** *** to receive and review the information If you have any questions, please contact our Consumer Relations Hotline at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
July 24, 2015 Re: Complaint ID: *** | *** *** | EOS CCA #: ***Original Creditor: *** | Creditor Account #: *** Dear Revdex.com:Our client, ***, placed the above referenced account with our office on 12/31/2014. Per the
clients request, the account has been closed as of 07/01/2015, and as such, our office will not contact *** *** any further. Please be advised that this matter was not closed as resolved and was still showing a balance due of $The balance may be subjected to additional collection efforts at the clients discretionPlease contact the client directly for additional information.If you have any questions or concerns, please contact my office at ***, extension ***. Sincerely,*** ***Consumer Relations Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
To Whom It May Concern:I received a letter today, which was dated February 14, stating that you have not received a response from me in regards to my complaintHowever, I overniga letter VIA *** on February 8, I was informed that there was a mechanical error during the delivery, so the letter wasn't delivered to your facility until February 12, On the delivery day, the letter was left at the receptionist desk at 10:AM and signed for someone with the last name of ***.The tracking number for my response letter is as follows: ***You can confirm my claims regarding shipment if you chose to track the letter with the tracking number on the *** websiteAs a result, you did in fact receive my response two days prior to the dated letter you sent out which claimed that you did not receive my responseBecause of this, I would like to ensure that the complaint has not been closed out.I have attached the letter that you should have received on February 12, Please confirm receipt of this email.Sincerely, *** ** ***
Dear Revdex.com:As Mr*** *** has requested, we have placed the above referenced account intoa cease communications status, and as such, our office will not contact Mr*** *** anyfurther.If you have any questions or concerns, please contact my office at ###-###-####,extension
***.Sincerely,EOS CCA Consumer Relations Department
June 9, Re: Revdex.com Case #: EOS CCA #: 20-| ** *** *** Original Creditor: *** Wireless | Creditor Account #: *** Dear Revdex.com:
EOS CCA is in receipt of Mr*** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, ** *** ***, placed the above-referenced account with our office on 04/11/2017. We have investigated Mr***’s concerns regarding the information provided to the credit bureaus and we have determined that the information that was reported is accurateThe dates listed, refer to the date the account was placed with our office for collections which was 4/11/and according to the original creditor’s records, the date of 1st delinquency on Mr***’s account is 02/18/In addition to the above-referenced complaint, we also received a dispute from *** through ***, and as a result of our investigation, the account has since been closed and returned to the original creditor, and as such, our office will not contact Mr*** any further. We have notified the credit bureaus to delete the above referenced account from their recordsIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
Revdex.com: I would like a letter from EOC CCA saying satisfied paid in full
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
July 20, Re: Revdex.com Case #: ***- *** *** EOS CCA #: ***| ** *** *** Original Creditor: *** *** *** | Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s
complaint in regards to the above referenced accountWe have reviewed this matter and our findings are set forth belowOur records indicate that on 05/18/17, EOS CCA mailed Ms*** as requested a copy of the Loan Applicaton, Promissory Note and Truth-In-Lending Disclosure Statement obtained received from *** *** ***, which is the original creditor on her accountIn an attempt to further assist Ms***, we have mailed a 2nd copy of obtained information to her address of record to review via *** The obtained statements are for the *** Technical College dispursements dated 04/25/& 05/14/totaling an amount of $Since the account has been in our office, it has accrued interest as a result, the balance now due is $ The account has been documented accordingly with Ms***’s dispute and remains open with our office in a temporary status that will cease communications to allow time for her to receive and review the forwarded information If you have any questions or concerns, please contact our Consumer Relations Department at ***for additional assistance Sincerely, EOS CCA Consumer Relations Department
12/19/ Re: Revdex.com Case #: *** | *** *** EOS CCA #’s: 10-*** & 10-*** Original Creditor: *** *** | Creditor Account #’s: *** & ***
Dear Revdex.com: EOS CCA is in receipt of *** ***’s complaint in regards to the above-referenced accountsWe have investigated this matter and our findings are set forth belowOur client, *** ***, placed the above referenced accounts with our office on 04/26/2016. Our records indicate that the accounts have since been closed as ‘Paid in full’ due to the payments Ms*** made directly to our clientPlease be advised that once a balance in our office has been resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accuratelyThe accounts have been documented accordingly and are reporting accurately as paid in full If you have any questions or concerns, please contact our Consumer Relations Department at *** for additional assistance Sincerely,EOS CCA Consumer Relations Department
After reviewing our files, it has determined that *** *** was contacted by our office, in error, while attempting to locate another consumerWe apologize for any inconvenience this may have causedAny phone numbers and/or addresses mentioned in the complaint have been removed, and they
will not receive further contact from us
If you have any questions or concerns, please contact my office at ###-###-####, extension ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
December 22, 2017 Re: Revdex.com Case #: [redacted] M [redacted] EOS CCA #: 20-[redacted] | [redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of...
[redacted]’s complaint in regards to the above referenced account. We have reviewed the information provided and our findings are set forth below. Our records indicate that on 09/11/2017, Mr. [redacted] contacted our company to discuss his account and the options available to resolve the balance of $681.71 placed with our agency for collections. During this call, Mr. [redacted] agreed to resolve the balance with a settlement in the amount of $341.00 plus the one time convience fee. Mr. [redacted] was offered alternate options to resolve his account to avoid paying the fee but decliened these offers and proceeded to make his payment over the phone. It was also explained to Mr. [redacted], that once the balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accurately. He was also advised that this matter would not be removed from his tradeline but updated accordingly. We have documented the account accordingly and it has since been closed with our office as ‘settled in full’ with a $0.00 balance as of 09/12/2017. The credit bureaus have been updated with this informaiton and are reporting accurately as to how the account has been resolved. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
August 17, 2015 Re: Revdex.com Case #: [redacted] EOS CCA #: xxx-xx-[redacted] | Original...
Creditor: [redacted] Dear Revdex.com: EOS CCA has received [redacted]’s complaint regarding the above referenced account. We have reviewed this matter and would like to advise Ms. [redacted] of the steps taken to assist with the issues mentioned in her complaint. On 08/07/2015, a representative spoke with Ms. [redacted] in regards to her matter with the [redacted] and as a result of this conversation a payment for the balance of $222.14 was setup with the intended processing date of 08/20/15. Due to an unforeseen error, the payment scheduled for 08/20/15 was processed on 08/07/15. We have reviewed this matter and it has been addressed accordingly and a refund request for the amount that was incorrectly deducted has been submitted. On 08/10/15, we were advised by our client that the refund request was received and the funds were returned to Ms. [redacted]’s account. The account has been placed into a hold status and as a result all collection activities will cease until 09/15/2015. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department