March 25, Re: Revdex.com Complaint #: *** EOS CCA #: *** | ** *** *** Original Creditor: *** *** | Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s rebuttal in regards to the above referenced accountAs per our previous response in regard to the matter, as part of our reasonable investigation, we sent our client a request to obtain an itemized bill in an effort to validate the total charges placed with our agency for collectionsOnce this information has been obtained we will forward it to the address of record for*** *** to review. In addition, this letter also serves as confirmation that a request has been submitted to delete the above referenced account information to the credit bureaus was submitted on 03/11/The account remains open with our office in a temporary status that will cease communications which will allow time for *** *** to receive and review the informationIf you have any questions, please contact our Consumer Relations Department at 1-844-709-for additional assistanceSincerely, EOS CCA Consumer Relations Department
July 26, Re: Revdex.com Case #: ***- *** *** EOS CCA #: ***| ** *** *** Original Creditor: *** *** Corporation | Creditor Account #: *** Dear Revdex.com: EOS CCA is
in receipt of *** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth below. Our records indicate that the Ms*** co-signed for student loans with our client, *** *** Corporation in for *** University. In an attempt to further assist with this matter, we have obtained and forwarded via *** a copy of the Promissory Notes from *** *** Corporation, which is the original creditor on the account for Ms*** to reviewThe account has been documented accordingly and as requested by Ms***’s we will cease communications and no longer contact her regarding this matter If you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
EOS has danced around the overall complaintPlease pull my phone call for verificationI was given and misleading information to get me to settleI would even say they were using fraudulent collections tacticsI was told that this would be removed not just updatedI want this account removed from my credit report
Regards,
*** ***
March 9, Re: Revdex.com Complaint #: *** EOS CCA #: *** | ** *** *** Original Creditor: *** *** | Creditor Account #: *** Dear Revdex.com:
EOS CCA is in receipt of *** ***’s complaint in regards to the above referenced accountAfter a thorough search of our system, our records indicate that EOS CCA did not receive any correspondence from *** *** prior to the Revdex.com complaint filed on 03/05/2016. In addition to these findings, our investigation has shown that there have been numerous letters mailed in regards to this matter to the address on file. The first letter was mailed on 11/07/and the last of additional letters mailed was sent on 01/08/As part of our reasonable investigation, we have sent our client a request to obtain an itemized bill in an effort to validate the total charges placed with our agency for collectionsOnce this information has been obtained we will forward it to the address of record for*** *** to review. This letter also serves as confirmation that a request has been submitted to delete the above referenced account information to the credit bureausThe account remains open with our office in a temporary status that will cease communications which will allow time for *** *** to receive and review the informationIf you have any questions, please contact our Consumer Relations Department at 1-877-395-for additional assistanceSincerely, EOS CCA Consumer Relations Department
June 28, Re: Revdex.com Case #: *** *** ***
** *** *** *** ** *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s complaint regarding the above referenced addressAfter reviewing our files, it has been determined that Ms*** was contacted by our office, in error, while attempting to locate another consumerAny phone numbers and/or addresses mentioned in the complaint have been removed, and should not receive further contact from our companyIf you or Ms*** should have any questions or concerns, please contact my office at ***, for additional assistance Sincerely, EOS CCA Consumer Relations Department
January 30, Re: Revdex.com Case #: ***- *** ** *** EOS CCA #: *** |Original Creditor: *** *** *** Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of *** ** ***’s complaint in regards to
the above referenced accountIn an attempt to further assist with this matter, we have forwarded additonal information from our client, *** *** *** for *** ** *** to review regarding the balance placed with our agency for collections on 08/17/2016. The account has been documented accordingly and remains open with our office in a temporary status that will cease communications which will allow time for *** ** *** to receive and review the requested informationIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As stated in my initial complaint, EOS CCA and their "client" ** *** *** are the same company so, claiming they will contact them to obtain itemized billing is part of their unethical collection tacticsThe attached fraudulent billing EOS CCA/ ** *** *** provided obviously wasn't provided by *** as evidenced by the attached legitimate centuylink sample billI have no knowledge of these alleged accounts and fully intend to pursue the fact that EOS CCA/** *** *** are violating my rights per the FDCPA and Texas Finance Code with their fraudulent, deceptive and misleading representations of the alleged debts
Regards,
*** ***
September 28, Re: Revdex.com Case #: ***-*** *** EOS CCA #: *** | ** *** *** Original Creditor: ***| Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of ***
***’s complaint regarding the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, ** *** ***, placed Mr***’s account with our office for collections on 07/03/Our records indicate that on 9/05/17, we spoke with Mr*** regarding his account and a request was submitted for an itemized breakdown of the balance due. These statements have been obtained and forwarded to Mr***’s address of record for his reviewThe obtained Itemized Statements were receieved from ***, who is the original creditor of the accountThe statements are dated 10/15/and show that the balance of $has been due since 11/09/We have documented the account accordingly and it remains open with our office in a temporary status that will cease communications to allow time for you to receive and review the informationIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department This communication is from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
December 14, 2015Re: Complaint #: *** - *** *** EOS CCA #: *** | ** *** *** Original Creditor: *** *** | Creditor Account #:
*** Dear Revdex.com:EOS CCA has is in receipt of *** ***’s complaint in regard to the above referenced accountAs part of our reasonable investigation, we have sent our client a request to obtain an itemized bill in an effort to validate the total charges placed with our agency for collectionsOnce this information has been obtained we will forward it to *** ***’s address of record for review. In addition, this letter serves as confirmation that a request to delete the above referenced account information has been submitted to the credit bureausThe credit bureaus typically process a deletion request within days. However, please allow the credit bureaus up to days to process the requestThe account remains open with our office in a temporary status that will cease communications which will allow time for *** *** to receive and review the informationIf you have any questions, please contact our Consumer Relations Hotline at *** for additional assistanceSincerely,EOS CCA Consumer Relations Department
July 7, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** | ** *** *** Original Creditor: ***Link | Creditor Account #: *** Dear Revdex.com:
EOS CCA is in receipt of *** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, ** *** ***, placed the above referenced account with our office on 10/15/In an attempt to further assist Ms***, we have obtained an Itemized statement from from ***Link, previously known as ***Tel, which is the original creditor on the account. This information has been mailed via *** to Ms***’s address of record for her reviewThe account was purchased by ** *** *** on 09/22/and the bill was generated at the time of purchase. Per our client’s records, the balance of $has been past due since 04/04/The service address associated with these bills are *** *** *** *** *** ** *** The account has been documented accordingly and remains open with our office in a temporary status that will cease communications which will allow time for Ms*** to receive and review this informationIf you have any questions or concerns, please contact our Consumer Relations Department at *** for additional assistance Sincerely, EOS CCA Consumer Relations Department This communication is from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have made several calls to *** *** collection center and they have stated to me that this account has been resolved directly with them and should have been removed from my credit file as they state they have sent a work order for the account to be released from EOS CCA I spoke with Customer Service Rep *** employee ID *** on 9/13/at 4:05pm Please remove this account from my credit file immediately as now I am inclined to file a CFPB complaint, Attorney General complaint for both states, as well as a FTC Complaint!!! I would like the account to be removed within days in receipt of this complaint
Regards,
*** ***
May 12, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** | Original Creditor: *** IncCreditor Account #: *** Dear Revdex.com: EOS CCA has received Ms*** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, *** Incplaced the above referenced account with our office for collections on 04/13/The account has since been closed in our systems and returned to *** Incper their requestAs a result, our office will no longer contact Ms*** regarding this matterIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
We regret that Mr*** *** is dissatisfied with the manner in which the account is being administered. We take complaints of this nature very seriously and we have investigated the manner in which his account has been handled. Please be advised that we have suspended the
garnishment as well as submitted a request to refund $due to the garnishment funds taken after the rehabilitation agreement letter was received on March 5, Mr*** ***’s account has been moved to one of our Special Assistance Unit Managers. Her name is *** *** and she can be reached at ###-###-#### ext***She will be happy to work with Mr*** to explore what options may be available to resolve your account. The ** *** ** *** website, *** , is also a resource that he may utilize to learn more about his loans and the programs that are available to assist him. This response is for Mr*** ***’s recordsA copy of this response will also be sent to our client, the *** *** ** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
AGAIN NEVER HAD ATT ACOUNT INJAVE BEEN WITH * *** FOR LIKE years So you will not get a dime from me and an Acct I never had If this is identity fraud we'll maybe I'll look into it but you can stop the harassment And to date I have received zero mail from you so stop the ** or I'm coming with an attorney next Your collection tactics are unethical
Regards,
*** ***
September 11, Re: Revdex.com Case #: ***- *** *** EOS CCA #’s: ***, ***, *** & ***| Original Creditor: *** *** *** | Creditor Account #’s: ***, ***,
***, and *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s complaint in regards to the above referenced accountsWe have reviewed the information provided and our findings are set forth belowOur records indictate that the above accounts have been closed with our office as ‘paid in full’ as of 08/10/Please be advised that once the balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accurately and the information is not removedThis information was explained to *** *** on 08/29/in response to their Consumer Financial Protection Bureau complaint regarding this matterThe accounts have been notated accordingly and are all reporting to the credit bureaus accurately as ‘paid in full’ and reflect a $balanceIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** ext.*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I am writing to say that the complaint against EOS CCA is UnresolvedIt seems that EOS CCA ignored and never responded to the Fair Debt Collections Practices Act, the *** *** Fair Debt Collections Practices Act, the Fair Credit Reporting Act and the *** Consumer Credit Reporting Agencies Act Violations in my complaint letterI am requesting that EOS CCA provide a written response to the violationsI wrote in my complaint letter that: a) EOS CCA failed to send the required written notice within days of Communication as EOS CCA on making the 1/28/EOS CCA Account Review Collection inquiry constitutes communicationAs a result, EOS CCA was required to send the initial written notice no later than 2/2/Instead EOS CCA sent the 2/9/Written Notice Debt Collection Letter days later violating the Fair Debt Collection Practices Act (FDCPA) Validation of debts [U.S.Css 1692e] for the failure to send a written notice within five days of initial contact and violating the *** *** Fair Debt Collection Practices Act Civil Code Section (a) the failure to send me a written notice within five days of initial contactb) EOS CCA wrote in the February 6, Collection Letter “We may report information about your account to credit bureaus.” But EOS CCA failed to include in the 2/9/EOS CCA Debt Collection Letter the required *** Consumer Credit Reporting Agencies Act written notification ‘As required by law are hereby notified that a negative credit report reflecting on your credit record.” As a result, EOS CCA violated the *** Consumer Credit REport Agencies Act Civil Code b & c the failure to provide the required day notification that negative credit information may be reported to the credit reporting agencies with The notice is sufficient if it is in substantially the following form: “as required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.’ Thank you for your assistance with this matter
January 5, Re: Revdex.com Case #: ***- *** M *** EOS CCA #: 20-*** | ** *** *** Original Creditor: *** | Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s response to our findings in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth below Our records indicate that on 09/11/2017, Mr*** contacted our company to discuss his account and the options available to resolve the balance of $placed with our agency for collections. During this call, Mr*** agreed to resolve the balance with a settlement in the amount of $plus the one time convience fee. Mr*** was offered alternate options to resolve his account to avoid paying the fee but decliened these offers and proceeded to make his payment over the phone It was also explained to Mr***, that once the balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accuratelyHe was also advised that this matter would not be removed from his tradeline but updated accordingly We have documented the account accordingly and it has since been closed with our office with a $balance as of 09/12/The credit bureaus have been updated with this information and are reporting accurately as to how the account has been resolved If you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
March 25, Re: Revdex.com Complaint #: *** EOS CCA #: *** | ** *** *** Original Creditor: *** *** | Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s rebuttal in regards to the above referenced accountAs per our previous response in regard to the matter, as part of our reasonable investigation, we sent our client a request to obtain an itemized bill in an effort to validate the total charges placed with our agency for collectionsOnce this information has been obtained we will forward it to the address of record for*** *** to review. In addition, this letter also serves as confirmation that a request has been submitted to delete the above referenced account information to the credit bureaus was submitted on 03/11/The account remains open with our office in a temporary status that will cease communications which will allow time for *** *** to receive and review the informationIf you have any questions, please contact our Consumer Relations Department at 1-844-709-for additional assistanceSincerely, EOS CCA Consumer Relations Department
July 26, Re: Revdex.com Case #: ***- *** *** EOS CCA #: ***| ** *** *** Original Creditor: *** *** Corporation | Creditor Account #: *** Dear Revdex.com: EOS CCA is
in receipt of *** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth below. Our records indicate that the Ms*** co-signed for student loans with our client, *** *** Corporation in for *** University. In an attempt to further assist with this matter, we have obtained and forwarded via *** a copy of the Promissory Notes from *** *** Corporation, which is the original creditor on the account for Ms*** to reviewThe account has been documented accordingly and as requested by Ms***’s we will cease communications and no longer contact her regarding this matter If you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
EOS has danced around the overall complaintPlease pull my phone call for verificationI was given and misleading information to get me to settleI would even say they were using fraudulent collections tacticsI was told that this would be removed not just updatedI want this account removed from my credit report
Regards,
*** ***
March 9, Re: Revdex.com Complaint #: *** EOS CCA #: *** | ** *** *** Original Creditor: *** *** | Creditor Account #: *** Dear Revdex.com:
EOS CCA is in receipt of *** ***’s complaint in regards to the above referenced accountAfter a thorough search of our system, our records indicate that EOS CCA did not receive any correspondence from *** *** prior to the Revdex.com complaint filed on 03/05/2016. In addition to these findings, our investigation has shown that there have been numerous letters mailed in regards to this matter to the address on file. The first letter was mailed on 11/07/and the last of additional letters mailed was sent on 01/08/As part of our reasonable investigation, we have sent our client a request to obtain an itemized bill in an effort to validate the total charges placed with our agency for collectionsOnce this information has been obtained we will forward it to the address of record for*** *** to review. This letter also serves as confirmation that a request has been submitted to delete the above referenced account information to the credit bureausThe account remains open with our office in a temporary status that will cease communications which will allow time for *** *** to receive and review the informationIf you have any questions, please contact our Consumer Relations Department at 1-877-395-for additional assistanceSincerely, EOS CCA Consumer Relations Department
June 28, Re: Revdex.com Case #: *** *** ***
** *** *** *** ** *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s complaint regarding the above referenced addressAfter reviewing our files, it has been determined that Ms*** was contacted by our office, in error, while attempting to locate another consumerAny phone numbers and/or addresses mentioned in the complaint have been removed, and should not receive further contact from our companyIf you or Ms*** should have any questions or concerns, please contact my office at ***, for additional assistance Sincerely, EOS CCA Consumer Relations Department
January 30, Re: Revdex.com Case #: ***- *** ** *** EOS CCA #: *** |Original Creditor: *** *** *** Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of *** ** ***’s complaint in regards to
the above referenced accountIn an attempt to further assist with this matter, we have forwarded additonal information from our client, *** *** *** for *** ** *** to review regarding the balance placed with our agency for collections on 08/17/2016. The account has been documented accordingly and remains open with our office in a temporary status that will cease communications which will allow time for *** ** *** to receive and review the requested informationIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As stated in my initial complaint, EOS CCA and their "client" ** *** *** are the same company so, claiming they will contact them to obtain itemized billing is part of their unethical collection tacticsThe attached fraudulent billing EOS CCA/ ** *** *** provided obviously wasn't provided by *** as evidenced by the attached legitimate centuylink sample billI have no knowledge of these alleged accounts and fully intend to pursue the fact that EOS CCA/** *** *** are violating my rights per the FDCPA and Texas Finance Code with their fraudulent, deceptive and misleading representations of the alleged debts
Regards,
*** ***
September 28, Re: Revdex.com Case #: ***-*** *** EOS CCA #: *** | ** *** *** Original Creditor: ***| Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of ***
***’s complaint regarding the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, ** *** ***, placed Mr***’s account with our office for collections on 07/03/Our records indicate that on 9/05/17, we spoke with Mr*** regarding his account and a request was submitted for an itemized breakdown of the balance due. These statements have been obtained and forwarded to Mr***’s address of record for his reviewThe obtained Itemized Statements were receieved from ***, who is the original creditor of the accountThe statements are dated 10/15/and show that the balance of $has been due since 11/09/We have documented the account accordingly and it remains open with our office in a temporary status that will cease communications to allow time for you to receive and review the informationIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department This communication is from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
December 14, 2015Re: Complaint #: *** - *** *** EOS CCA #: *** | ** *** *** Original Creditor: *** *** | Creditor Account #:
*** Dear Revdex.com:EOS CCA has is in receipt of *** ***’s complaint in regard to the above referenced accountAs part of our reasonable investigation, we have sent our client a request to obtain an itemized bill in an effort to validate the total charges placed with our agency for collectionsOnce this information has been obtained we will forward it to *** ***’s address of record for review. In addition, this letter serves as confirmation that a request to delete the above referenced account information has been submitted to the credit bureausThe credit bureaus typically process a deletion request within days. However, please allow the credit bureaus up to days to process the requestThe account remains open with our office in a temporary status that will cease communications which will allow time for *** *** to receive and review the informationIf you have any questions, please contact our Consumer Relations Hotline at *** for additional assistanceSincerely,EOS CCA Consumer Relations Department
July 7, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** | ** *** *** Original Creditor: ***Link | Creditor Account #: *** Dear Revdex.com:
EOS CCA is in receipt of *** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, ** *** ***, placed the above referenced account with our office on 10/15/In an attempt to further assist Ms***, we have obtained an Itemized statement from from ***Link, previously known as ***Tel, which is the original creditor on the account. This information has been mailed via *** to Ms***’s address of record for her reviewThe account was purchased by ** *** *** on 09/22/and the bill was generated at the time of purchase. Per our client’s records, the balance of $has been past due since 04/04/The service address associated with these bills are *** *** *** *** *** ** *** The account has been documented accordingly and remains open with our office in a temporary status that will cease communications which will allow time for Ms*** to receive and review this informationIf you have any questions or concerns, please contact our Consumer Relations Department at *** for additional assistance Sincerely, EOS CCA Consumer Relations Department This communication is from a debt collectorThis is an attempt to collect a debt and any information obtained will be used for that purpose
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have made several calls to *** *** collection center and they have stated to me that this account has been resolved directly with them and should have been removed from my credit file as they state they have sent a work order for the account to be released from EOS CCA I spoke with Customer Service Rep *** employee ID *** on 9/13/at 4:05pm Please remove this account from my credit file immediately as now I am inclined to file a CFPB complaint, Attorney General complaint for both states, as well as a FTC Complaint!!! I would like the account to be removed within days in receipt of this complaint
Regards,
*** ***
May 12, Re: Revdex.com Case #: ***- *** *** EOS CCA #: *** | Original Creditor: *** IncCreditor Account #: *** Dear Revdex.com: EOS CCA has received Ms*** ***’s complaint in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth belowOur client, *** Incplaced the above referenced account with our office for collections on 04/13/The account has since been closed in our systems and returned to *** Incper their requestAs a result, our office will no longer contact Ms*** regarding this matterIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
We regret that Mr*** *** is dissatisfied with the manner in which the account is being administered. We take complaints of this nature very seriously and we have investigated the manner in which his account has been handled. Please be advised that we have suspended the
garnishment as well as submitted a request to refund $due to the garnishment funds taken after the rehabilitation agreement letter was received on March 5, Mr*** ***’s account has been moved to one of our Special Assistance Unit Managers. Her name is *** *** and she can be reached at ###-###-#### ext***She will be happy to work with Mr*** to explore what options may be available to resolve your account. The ** *** ** *** website, *** , is also a resource that he may utilize to learn more about his loans and the programs that are available to assist him. This response is for Mr*** ***’s recordsA copy of this response will also be sent to our client, the *** *** ** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
AGAIN NEVER HAD ATT ACOUNT INJAVE BEEN WITH * *** FOR LIKE years So you will not get a dime from me and an Acct I never had If this is identity fraud we'll maybe I'll look into it but you can stop the harassment And to date I have received zero mail from you so stop the ** or I'm coming with an attorney next Your collection tactics are unethical
Regards,
*** ***
September 11, Re: Revdex.com Case #: ***- *** *** EOS CCA #’s: ***, ***, *** & ***| Original Creditor: *** *** *** | Creditor Account #’s: ***, ***,
***, and *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s complaint in regards to the above referenced accountsWe have reviewed the information provided and our findings are set forth belowOur records indictate that the above accounts have been closed with our office as ‘paid in full’ as of 08/10/Please be advised that once the balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accurately and the information is not removedThis information was explained to *** *** on 08/29/in response to their Consumer Financial Protection Bureau complaint regarding this matterThe accounts have been notated accordingly and are all reporting to the credit bureaus accurately as ‘paid in full’ and reflect a $balanceIf you have any questions or concerns, please contact our Consumer Relations Department at 1-*** ext.*** for additional assistance Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I am writing to say that the complaint against EOS CCA is UnresolvedIt seems that EOS CCA ignored and never responded to the Fair Debt Collections Practices Act, the *** *** Fair Debt Collections Practices Act, the Fair Credit Reporting Act and the *** Consumer Credit Reporting Agencies Act Violations in my complaint letterI am requesting that EOS CCA provide a written response to the violationsI wrote in my complaint letter that: a) EOS CCA failed to send the required written notice within days of Communication as EOS CCA on making the 1/28/EOS CCA Account Review Collection inquiry constitutes communicationAs a result, EOS CCA was required to send the initial written notice no later than 2/2/Instead EOS CCA sent the 2/9/Written Notice Debt Collection Letter days later violating the Fair Debt Collection Practices Act (FDCPA) Validation of debts [U.S.Css 1692e] for the failure to send a written notice within five days of initial contact and violating the *** *** Fair Debt Collection Practices Act Civil Code Section (a) the failure to send me a written notice within five days of initial contactb) EOS CCA wrote in the February 6, Collection Letter “We may report information about your account to credit bureaus.” But EOS CCA failed to include in the 2/9/EOS CCA Debt Collection Letter the required *** Consumer Credit Reporting Agencies Act written notification ‘As required by law are hereby notified that a negative credit report reflecting on your credit record.” As a result, EOS CCA violated the *** Consumer Credit REport Agencies Act Civil Code b & c the failure to provide the required day notification that negative credit information may be reported to the credit reporting agencies with The notice is sufficient if it is in substantially the following form: “as required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.’ Thank you for your assistance with this matter
January 5, Re: Revdex.com Case #: ***- *** M *** EOS CCA #: 20-*** | ** *** *** Original Creditor: *** | Creditor Account #: *** Dear Revdex.com: EOS CCA is in receipt of *** ***’s response to our findings in regards to the above referenced accountWe have reviewed the information provided and our findings are set forth below Our records indicate that on 09/11/2017, Mr*** contacted our company to discuss his account and the options available to resolve the balance of $placed with our agency for collections. During this call, Mr*** agreed to resolve the balance with a settlement in the amount of $plus the one time convience fee. Mr*** was offered alternate options to resolve his account to avoid paying the fee but decliened these offers and proceeded to make his payment over the phone It was also explained to Mr***, that once the balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accuratelyHe was also advised that this matter would not be removed from his tradeline but updated accordingly We have documented the account accordingly and it has since been closed with our office with a $balance as of 09/12/The credit bureaus have been updated with this information and are reporting accurately as to how the account has been resolved If you have any questions or concerns, please contact our Consumer Relations Department at 1-*** for additional assistance Sincerely, EOS CCA Consumer Relations Department