September 8, 2016 Re: Revdex.com Complaint #: [redacted] – [redacted] EOS CCA #: [redacted] |Original Creditor: [redacted] Creditor Account #: [redacted] Dear Revdex.com: We are in receipt of [redacted]’s response to our findings in regards to the above account. Our records indicate that due a payment made directly to our client, [redacted], the account has been closed and returned as paid in full as of 09/08/2016. As a result, our office will no longer attempt to contact Mr. [redacted] any further. Please be advised that once a balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accurately. Providing the payment is not returned for any reason, Mr. [redacted]’s account owing to [redacted] is listed on our records with a $0.00 balance. If you or Mr. [redacted] should have any questions, please contact our Consumer Relations Department at ###-###-#### for additional assistance. Sincerely, EOS CCA Consumer Relations Department
March 1, 2017
Re: Revdex.com Complaint #: [redacted] – [redacted]
EOS CCA #: [redacted] | [redacted]
Original Creditor: [redacted] | Creditor Account #: [redacted]
Dear Revdex.com:
EOS CCA is in receipt of [redacted]’s complaint in...
regards to the above referenced account. We have investigated this matter and out conclusions are set forth below.
Our records indicate multiple letters have been mailed to the address of record in an attempt to assist Mr. [redacted] in resolving this matter. In addition, EOS CCA has no record of a conversation with Mr. [redacted] regarding the account.
In addition to these findings, EOS CCA has since mailed an itemized statements from our client, [redacted], in regards to this balance to Mr. [redacted]’s address of record. The statement is dated from 09/23/2010 through 12/22/2010 and shows that the balance of $261.26 has been due since 01/17/2011.
EOS CCA’s investigation demonstrates that all collection efforts have been made in accordance with all applicable laws.
The account has been documented accordingly and remains open with our office in a temporary status that will cease communications to allow time for you to receive and review this information.
If you or Mr. [redacted] should have any questions or concerns, please contact our Consumer Relations Department at ([redacted] for additional assistance.
Sincerely,
EOS CCA Consumer Relations Department
June 4, 2015 Re: Revdex.com Case #: [redacted] – [redacted] EOS CCA #: [redacted] | Original Creditor: National Grid/ Mass Electric Creditor Account #: [redacted] Dear Revdex.com: We have reviewed Mr. [redacted] response to our findings regarding his complaint originally filed on May 27, 2015. We regret that Mr. [redacted] was dissatisfied with our findings. We take complaints of this nature very seriously and we have investigated this matter further and would like to advise Mr. [redacted] of the steps taken to resolve his complaint. EOS CCA received Mr. [redacted] matter on 11/18/14 from our client National Grid/ Mass Electric. On 11/18/14, we sent Mr. [redacted] an initial letter with proper validation notice to the address on file which was provided by our client. The letter was sent to [redacted], [redacted], MA [redacted] and our records show that it was never returned to us or deemed undeliverable. On 12/22/14, an address search was conducted and the account was updated with Mr. [redacted] current address of [redacted], [redacted], VT [redacted]. On 1/7/15 a 2nd letter was then mailed to Mr. [redacted]. EOS CCA has also sent itemized bills to this address as well on 1/12/15 in response to Mr. [redacted] original complaint dated 1/7/15. The account is reporting as “Disputed” to the credit bureaus and it remains open with our office in a cease communications status. At the present time, EOS CCA has received and responded to Mr. [redacted]’ disputes on 3 different occasions. We have forwarded all of our findings to Mr. [redacted]’ and as such we feel that our investigation demonstrates that the actions taken on the above-referenced account were made in compliance with the FDCPA and the FCRA. If Mr. [redacted] has any questions or concerns regarding the validation that has been provided, please have him contact our Consumer Relations Department at ###-###-#### for additional assistance. Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I am awaiting confirmation that this collections charge has been determined to be incorrect & will be retracted accordingly.]
Regards,
[redacted]
[redacted]
[redacted] Dear Revdex.com: EOS CCA has received [redacted]’s dispute. As part of our reasonable investigation, we have sent our client a request to obtain an itemized bill in an effort to validate the total charges placed with our agency for collections. Once this information has been obtained we will forward it to [redacted]’s address of record for review. In addition, this letter serves as confirmation that a request to delete the above referenced account information has been submitted to the credit bureaus. The account remains open with our office in a ‘disputed’ status that will cease communications which will allow time for [redacted] to receive and review the information. The credit bureaus typically process a deletion request within 7 days. However, please allow the credit bureaus up to 60 days to process the request. If [redacted] has any questions or concerns regarding information that has been provided, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
August 4, 2017 Re: Revdex.com Case #: [redacted]- [redacted] EOS CCA #: [redacted] |Original Creditor: [redacted] Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s response to our findings in regards to the above account. We have reviewed the additonal information provided and our findings are set forth below. Our records indicate that our office receieved a letter from Ms. [redacted] dated, 05/19/2017 stating that Ms. [redacted] refused to pay the account and requested no futher contact. As a result, the account notated accordingly and placed into a cease and desist status and our office has not contacted her since. We have included a copy of this letter for Ms. [redacted] to review. Please be advised that the requested itemized statements for the above account have been obtained and mailed via [redacted] to Ms. [redacted]s address of record for her review. The mailed statements obtained from [redacted], the original creditor of Ms. [redacted]’s account are dated 01/06/13-02/05/2013 and reflect a past due balance of $262.79. We have documented the account accordingly with Ms. [redacted]’s dispute and it remains open with our office in a status that will cease communications to give [redacted] for Ms. [redacted] to receive and review the obtained information. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Please be advised that I've attached the letter that I received from the company. The company states one thing in the letter, however, charges something completely different. I was never advised of any credit card transaction fees and they failed to mention these fees in the letter. Furthoermore, when I disputed with the credit agencies, I was informed that the company requested that this stay on my report until December 2020- again this is not what was conveyed to me. To make matters worse, the company states in this email that they updated all credit agencies advising them that the balance was paid in full- again, this is not true; my credit reports reflect that the company reported it was "paid in full less than the amount owed". I've written them a very lengthy letter which is attached but never received a response. It is important to note that the name is also spelled incorrectly- I've brought this to their attention numerous times. My last name is spelled "[redacted]" however, the company continues to spell it "SHAD" which is incorrect. At this juncture, I am once again requesting that EOS respectfully remove this derogatory account from all credit reporting agencies immediately. I will continue to remedy this issue with all options available to include but not limited to litigation should it reach that point, as I have been denied a mortgage, based on their false reporting and failing to respond to my inquiries. However, I am hoping that the matter will be resolved after this.
Regards,
[redacted]
EOS CCA #: [redacted]| US Asset Management Original Creditor: [redacted] Mobility| Creditor Account #: [redacted] Dear Revdex.com: Our client, US Asset Management, placed the above referenced account with our office on 08/13/2012. The account has since been closed in our system as well as in US Asset Management’s system, and as such, our office will not contact [redacted] any further. We have notified the credit bureaus to delete the above referenced account from their records. If you have any questions or concerns, please contact our Consumer Relations Department at ###-###-#### for further assistance. ...⇄ ...⇄ ...⇄ ...⇄ Sincerely, EOS CCA Consumer Relations Department
June 2, 2015 Re: Revdex.com Case #: [redacted] Dear Revdex.com: After reviewing our files, it has been determined that Mr. [redacted] was contacted by...
our office, in error, while attempting to locate another party. Any phone numbers and/or addresses mentioned in the complaint have been removed, and he will not receive further contact from us. If you have any questions or concerns, please contact our Consumer Relations Department at ###-###-####. Sincerely, EOS CCA Consumer Relations Department
Revdex.com:This bill has been with many different agencies. The original creditor [redacted] had this charged off in aug of 2009. Again I have not even been sent proof that the company even owns the dept as another agency contacted me a month ago claiming they owned this bill. I will be sending a copy of this to the ftc with my complaint.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
February 10, 2016
Re: Revdex.com Complaint #: [redacted] - [redacted]
EOS CCA #: [redacted] | [redacted]
Original Creditor: [redacted] | Creditor Account #: [redacted]
Dear Revdex.com:
EOS CCA is in receipt of [redacted]’s response to our findings in regards to the above referenced account. Please be advised, in an attempt to assist with the issues mentioned in Ms. [redacted]s complaint, EOS CCA has forwarded a copy of the Itemized statement received from [redacted], to her address of record via [redacted].
If Ms. [redacted]s has any additional information regarding this matter or would like further assistance, please contact our Consumer Relations Department at [redacted] ext. [redacted], so we can discuss this matter further.
The account remains open with our office in a temporary status that will cease communications which will allow time for Ms. [redacted] to receive and review the information.
EOS CCA #: [redacted] | [redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of the complaint in regard to [redacted]’s above referenced account. As previously stated in our initial response to the Revdex.com complaint received on 12/07/2015 , our client, [redacted], placed the above referenced account with our office on 08/13/2012. The account has since been closed in our system as well as in [redacted]’s system, and as such, our office will not contact Mr. [redacted] any further. We have notified the credit bureaus to delete the above referenced account from their records. If you have any questions, please contact our Consumer Relations Hotline at [redacted] for additional assistance. ...⇄ ...⇄ ...⇄ Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
Unacceptable to contact me at all regardless of the accounts.
Regards,
[redacted]
After speaking with EOS CCA in person and hearing the same story from them, I contacted [redacted] directly and spoke to a [redacted] in the LA Department. My case # at [redacted] is [redacted] stated that the equipment was received in their [redacted] office as of February 27th. The tracking # is [redacted]. I spoke to both EOS and [redacted] before contacting the Revdex.com regarding this issue. It appears that EOS "supposedly" contacted [redacted] but they must not have as good of contact information as I do, a common small customer, as I received much more information regarding this issue than they did. It actually appears that EOS did not even attempt to contact their client, but rather issued a "canned" response so they can continue to try and collect on a bogus claim.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As stated in the correspondence attached to the complaint. EOS CCA never provided documentation re invoice account number, telephone number and dates of service. in addition they sent statements out with numerous amounts due starting from 206.69 up to $315.29. I wish for them and their associated to leave me alone and stop harassing me over this. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
June 12, 2015 Re: [redacted]
[redacted]
[redacted] Dear Revdex.com: Our client, US Asset Management, placed the above referenced account with our office on 08/13/2012. The account has since been closed in our system as well as in US Asset Management’s system, as settled in full, and as such, our office will not contact [redacted] any further. We have notified the credit bureaus to delete the above referenced account from their records. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted] for additional assistance. ...⇄ ...⇄ ...⇄ ...⇄ Sincerely, EOS CCA Consumer Relations Department
I'd like to thank everyone for taking the time to mediate on this matter; however, I don't believe that I will get proper resolution to the matter on this venue. Instead, I will wait for results from my escalated complaints with the FTC and the Florida Office of the Attorney General. In response to EOS CCA asking for supporting documents, those are on the way and should arrive today (Registered Mail). Thank you again, and have a fantastic day! Sincerely, [redacted] Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
January 8, 2018 Re: Revdex.com Case #: [redacted]- [redacted] M [redacted]EOS CCA #: 20-[redacted] | [redacted]Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com:EOS CCA is in receipt of [redacted]’s response to our findings in regards to the above referenced account. We have reviewed the information provided and our findings are set forth below. On 09/11/2017, Mr. [redacted] contacted our company to discuss his account and the options available to resolve the balance of $681.71 placed with our agency for collections. After a review of the call recordings it has been determined that Mr. [redacted] agreed to resolve the balance with a settlement in the amount of $341.00. During the payment verificaiton process, Mr. [redacted] was advised that there would be a one time convience fee in additon to the previously agreed upon $341.00. Mr. [redacted] was then offered alternate options to resolve his account to avoid paying the fee but he decliened these offers and authorized the charge of $341.00 plus the fee of $7.50. Our invesitgation has also determined that Mr. [redacted], was advised numerous times that once the balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accurately. He was not advised that the information would be removed from his tradeline and he acknowledged this information during the conversation dated 09/11/2017. The account remains closed with our office as ‘settled’ with a $0.00 balance and the credit bureaus have been updated accordingly to reflect accurately as to how the account has been resolved. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely,EOS CCA Consumer Relations Department .
July 24, 2017 Re: Revdex.com Case #: [redacted]- [redacted] EOS CCA #: [redacted]| [redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s complaint in regards to the above referenced account. We have reviewed this matter and our findings are set forth below. Our records indicate that on 05/18/17, EOS CCA mailed Ms. [redacted] as requested a copy of the Loan Applicaton, Promissory Note and Truth-In-Lending Disclosure Statement obtained received from [redacted], which is the original creditor on her account. In an attempt to further assist Ms. [redacted], we have mailed a 2nd copy of obtained information to her address of record to review via [redacted] The obtained statements are for the [redacted] Technical College dispursements dated 04/25/2007 & 05/14/2007 totaling an amount of $6823.04. Since the account has been in our office, it has accrued interest as a result, the balance now due is $8264.99. The account has been documented accordingly with Ms. [redacted]’s dispute and remains open with our office in a temporary status that will cease communications to allow time for her to receive and review the forwarded information. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
September 8, 2016 Re: Revdex.com Complaint #: [redacted] – [redacted] EOS CCA #: [redacted] |Original Creditor: [redacted] Creditor Account #: [redacted] Dear Revdex.com: We are in receipt of [redacted]’s response to our findings in regards to the above account. Our records indicate that due a payment made directly to our client, [redacted], the account has been closed and returned as paid in full as of 09/08/2016. As a result, our office will no longer attempt to contact Mr. [redacted] any further. Please be advised that once a balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accurately. Providing the payment is not returned for any reason, Mr. [redacted]’s account owing to [redacted] is listed on our records with a $0.00 balance. If you or Mr. [redacted] should have any questions, please contact our Consumer Relations Department at ###-###-#### for additional assistance. Sincerely, EOS CCA Consumer Relations Department
March 1, 2017
Re: Revdex.com Complaint #: [redacted] – [redacted]
EOS CCA #: [redacted] | [redacted]
Original Creditor: [redacted] | Creditor Account #: [redacted]
Dear Revdex.com:
EOS CCA is in receipt of [redacted]’s complaint in...
regards to the above referenced account. We have investigated this matter and out conclusions are set forth below.
Our records indicate multiple letters have been mailed to the address of record in an attempt to assist Mr. [redacted] in resolving this matter. In addition, EOS CCA has no record of a conversation with Mr. [redacted] regarding the account.
In addition to these findings, EOS CCA has since mailed an itemized statements from our client, [redacted], in regards to this balance to Mr. [redacted]’s address of record. The statement is dated from 09/23/2010 through 12/22/2010 and shows that the balance of $261.26 has been due since 01/17/2011.
EOS CCA’s investigation demonstrates that all collection efforts have been made in accordance with all applicable laws.
The account has been documented accordingly and remains open with our office in a temporary status that will cease communications to allow time for you to receive and review this information.
If you or Mr. [redacted] should have any questions or concerns, please contact our Consumer Relations Department at ([redacted] for additional assistance.
Sincerely,
EOS CCA Consumer Relations Department
June 4, 2015 Re: Revdex.com Case #: [redacted] – [redacted] EOS CCA #: [redacted] | Original Creditor: National Grid/ Mass Electric Creditor Account #: [redacted] Dear Revdex.com: We have reviewed Mr. [redacted] response to our findings regarding his complaint originally filed on May 27, 2015. We regret that Mr. [redacted] was dissatisfied with our findings. We take complaints of this nature very seriously and we have investigated this matter further and would like to advise Mr. [redacted] of the steps taken to resolve his complaint. EOS CCA received Mr. [redacted] matter on 11/18/14 from our client National Grid/ Mass Electric. On 11/18/14, we sent Mr. [redacted] an initial letter with proper validation notice to the address on file which was provided by our client. The letter was sent to [redacted], [redacted], MA [redacted] and our records show that it was never returned to us or deemed undeliverable. On 12/22/14, an address search was conducted and the account was updated with Mr. [redacted] current address of [redacted], [redacted], VT [redacted]. On 1/7/15 a 2nd letter was then mailed to Mr. [redacted]. EOS CCA has also sent itemized bills to this address as well on 1/12/15 in response to Mr. [redacted] original complaint dated 1/7/15. The account is reporting as “Disputed” to the credit bureaus and it remains open with our office in a cease communications status. At the present time, EOS CCA has received and responded to Mr. [redacted]’ disputes on 3 different occasions. We have forwarded all of our findings to Mr. [redacted]’ and as such we feel that our investigation demonstrates that the actions taken on the above-referenced account were made in compliance with the FDCPA and the FCRA. If Mr. [redacted] has any questions or concerns regarding the validation that has been provided, please have him contact our Consumer Relations Department at ###-###-#### for additional assistance. Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I am awaiting confirmation that this collections charge has been determined to be incorrect & will be retracted accordingly.]
Regards,
[redacted]
June 3, 2015 Re: [redacted]
[redacted]...
[redacted]
[redacted] Dear Revdex.com: EOS CCA has received [redacted]’s dispute. As part of our reasonable investigation, we have sent our client a request to obtain an itemized bill in an effort to validate the total charges placed with our agency for collections. Once this information has been obtained we will forward it to [redacted]’s address of record for review. In addition, this letter serves as confirmation that a request to delete the above referenced account information has been submitted to the credit bureaus. The account remains open with our office in a ‘disputed’ status that will cease communications which will allow time for [redacted] to receive and review the information. The credit bureaus typically process a deletion request within 7 days. However, please allow the credit bureaus up to 60 days to process the request. If [redacted] has any questions or concerns regarding information that has been provided, please contact our Consumer Relations Department at [redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
August 4, 2017 Re: Revdex.com Case #: [redacted]- [redacted] EOS CCA #: [redacted] |Original Creditor: [redacted] Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s response to our findings in regards to the above account. We have reviewed the additonal information provided and our findings are set forth below. Our records indicate that our office receieved a letter from Ms. [redacted] dated, 05/19/2017 stating that Ms. [redacted] refused to pay the account and requested no futher contact. As a result, the account notated accordingly and placed into a cease and desist status and our office has not contacted her since. We have included a copy of this letter for Ms. [redacted] to review. Please be advised that the requested itemized statements for the above account have been obtained and mailed via [redacted] to Ms. [redacted]s address of record for her review. The mailed statements obtained from [redacted], the original creditor of Ms. [redacted]’s account are dated 01/06/13-02/05/2013 and reflect a past due balance of $262.79. We have documented the account accordingly with Ms. [redacted]’s dispute and it remains open with our office in a status that will cease communications to give [redacted] for Ms. [redacted] to receive and review the obtained information. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Please be advised that I've attached the letter that I received from the company. The company states one thing in the letter, however, charges something completely different. I was never advised of any credit card transaction fees and they failed to mention these fees in the letter. Furthoermore, when I disputed with the credit agencies, I was informed that the company requested that this stay on my report until December 2020- again this is not what was conveyed to me. To make matters worse, the company states in this email that they updated all credit agencies advising them that the balance was paid in full- again, this is not true; my credit reports reflect that the company reported it was "paid in full less than the amount owed". I've written them a very lengthy letter which is attached but never received a response. It is important to note that the name is also spelled incorrectly- I've brought this to their attention numerous times. My last name is spelled "[redacted]" however, the company continues to spell it "SHAD" which is incorrect. At this juncture, I am once again requesting that EOS respectfully remove this derogatory account from all credit reporting agencies immediately. I will continue to remedy this issue with all options available to include but not limited to litigation should it reach that point, as I have been denied a mortgage, based on their false reporting and failing to respond to my inquiries. However, I am hoping that the matter will be resolved after this.
Regards,
[redacted]
June 5, 2015 Re: Revdex.com Case #: [redacted]...
EOS CCA #: [redacted]| US Asset Management Original Creditor: [redacted] Mobility| Creditor Account #: [redacted] Dear Revdex.com: Our client, US Asset Management, placed the above referenced account with our office on 08/13/2012. The account has since been closed in our system as well as in US Asset Management’s system, and as such, our office will not contact [redacted] any further. We have notified the credit bureaus to delete the above referenced account from their records. If you have any questions or concerns, please contact our Consumer Relations Department at ###-###-#### for further assistance. ...⇄ ...⇄ ...⇄ ...⇄ Sincerely, EOS CCA Consumer Relations Department
June 2, 2015 Re: Revdex.com Case #: [redacted] Dear Revdex.com: After reviewing our files, it has been determined that Mr. [redacted] was contacted by...
our office, in error, while attempting to locate another party. Any phone numbers and/or addresses mentioned in the complaint have been removed, and he will not receive further contact from us. If you have any questions or concerns, please contact our Consumer Relations Department at ###-###-####. Sincerely, EOS CCA Consumer Relations Department
Revdex.com:This bill has been with many different agencies. The original creditor [redacted] had this charged off in aug of 2009. Again I have not even been sent proof that the company even owns the dept as another agency contacted me a month ago claiming they owned this bill. I will be sending a copy of this to the ftc with my complaint.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
February 10, 2016
Re: Revdex.com Complaint #: [redacted] - [redacted]
EOS CCA #: [redacted] | [redacted]
Original Creditor: [redacted] | Creditor Account #: [redacted]
Dear Revdex.com:
EOS CCA is in receipt of [redacted]’s response to our findings in regards to the above referenced account. Please be advised, in an attempt to assist with the issues mentioned in Ms. [redacted]s complaint, EOS CCA has forwarded a copy of the Itemized statement received from [redacted], to her address of record via [redacted].
If Ms. [redacted]s has any additional information regarding this matter or would like further assistance, please contact our Consumer Relations Department at [redacted] ext. [redacted], so we can discuss this matter further.
The account remains open with our office in a temporary status that will cease communications which will allow time for Ms. [redacted] to receive and review the information.
Sincerely,
EOS CCA Consumer Relations Department
January 14, 2016 Re: Revdex.com Compliant #: [redacted] – [redacted] #[redacted]...
EOS CCA #: [redacted] | [redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of the complaint in regard to [redacted]’s above referenced account. As previously stated in our initial response to the Revdex.com complaint received on 12/07/2015 , our client, [redacted], placed the above referenced account with our office on 08/13/2012. The account has since been closed in our system as well as in [redacted]’s system, and as such, our office will not contact Mr. [redacted] any further. We have notified the credit bureaus to delete the above referenced account from their records. If you have any questions, please contact our Consumer Relations Hotline at [redacted] for additional assistance. ...⇄ ...⇄ ...⇄ Sincerely, EOS CCA Consumer Relations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
Unacceptable to contact me at all regardless of the accounts.
Regards,
[redacted]
After speaking with EOS CCA in person and hearing the same story from them, I contacted [redacted] directly and spoke to a [redacted] in the LA Department. My case # at [redacted] is [redacted] stated that the equipment was received in their [redacted] office as of February 27th. The tracking # is [redacted]. I spoke to both EOS and [redacted] before contacting the Revdex.com regarding this issue. It appears that EOS "supposedly" contacted [redacted] but they must not have as good of contact information as I do, a common small customer, as I received much more information regarding this issue than they did. It actually appears that EOS did not even attempt to contact their client, but rather issued a "canned" response so they can continue to try and collect on a bogus claim.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As stated in the correspondence attached to the complaint. EOS CCA never provided documentation re invoice account number, telephone number and dates of service. in addition they sent statements out with numerous amounts due starting from 206.69 up to $315.29. I wish for them and their associated to leave me alone and stop harassing me over this. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
June 12, 2015 Re: [redacted]
[redacted]
[redacted] Dear Revdex.com: Our client, US Asset Management, placed the above referenced account with our office on 08/13/2012. The account has since been closed in our system as well as in US Asset Management’s system, as settled in full, and as such, our office will not contact [redacted] any further. We have notified the credit bureaus to delete the above referenced account from their records. If you have any questions or concerns, please contact our Consumer Relations Department at [redacted] for additional assistance. ...⇄ ...⇄ ...⇄ ...⇄ Sincerely, EOS CCA Consumer Relations Department
I'd like to thank everyone for taking the time to mediate on this matter; however, I don't believe that I will get proper resolution to the matter on this venue. Instead, I will wait for results from my escalated complaints with the FTC and the Florida Office of the Attorney General. In response to EOS CCA asking for supporting documents, those are on the way and should arrive today (Registered Mail). Thank you again, and have a fantastic day! Sincerely, [redacted] Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
January 8, 2018 Re: Revdex.com Case #: [redacted]- [redacted] M [redacted]EOS CCA #: 20-[redacted] | [redacted]Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com:EOS CCA is in receipt of [redacted]’s response to our findings in regards to the above referenced account. We have reviewed the information provided and our findings are set forth below. On 09/11/2017, Mr. [redacted] contacted our company to discuss his account and the options available to resolve the balance of $681.71 placed with our agency for collections. After a review of the call recordings it has been determined that Mr. [redacted] agreed to resolve the balance with a settlement in the amount of $341.00. During the payment verificaiton process, Mr. [redacted] was advised that there would be a one time convience fee in additon to the previously agreed upon $341.00. Mr. [redacted] was then offered alternate options to resolve his account to avoid paying the fee but he decliened these offers and authorized the charge of $341.00 plus the fee of $7.50. Our invesitgation has also determined that Mr. [redacted], was advised numerous times that once the balance in our office is resolved, the credit bureaus are provided with an update to reflect the appropriate paid status to ensure that this matter is reporting accurately. He was not advised that the information would be removed from his tradeline and he acknowledged this information during the conversation dated 09/11/2017. The account remains closed with our office as ‘settled’ with a $0.00 balance and the credit bureaus have been updated accordingly to reflect accurately as to how the account has been resolved. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely,EOS CCA Consumer Relations Department .
July 24, 2017 Re: Revdex.com Case #: [redacted]- [redacted] EOS CCA #: [redacted]| [redacted] Original Creditor: [redacted] | Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s complaint in regards to the above referenced account. We have reviewed this matter and our findings are set forth below. Our records indicate that on 05/18/17, EOS CCA mailed Ms. [redacted] as requested a copy of the Loan Applicaton, Promissory Note and Truth-In-Lending Disclosure Statement obtained received from [redacted], which is the original creditor on her account. In an attempt to further assist Ms. [redacted], we have mailed a 2nd copy of obtained information to her address of record to review via [redacted] The obtained statements are for the [redacted] Technical College dispursements dated 04/25/2007 & 05/14/2007 totaling an amount of $6823.04. Since the account has been in our office, it has accrued interest as a result, the balance now due is $8264.99. The account has been documented accordingly with Ms. [redacted]’s dispute and remains open with our office in a temporary status that will cease communications to allow time for her to receive and review the forwarded information. If you have any questions or concerns, please contact our Consumer Relations Department at 1-[redacted] for additional assistance. Sincerely, EOS CCA Consumer Relations Department