Airbnb

Complaint: [redacted] send this telephone number to business to find account [redacted] **Sincerely, [redacted]

Dear Revdex.com: As regard with my complaint ID # [redacted] against Airbnb Inc., my case has been resolved beautifully by the credit card company, [redacted] I have been refunded full amount for my bookingAs a result, I would like to cancel my complaint with Revdex.comThank you so much for your help Sincerely, [redacted]

January 2(, Revdex.com Inc [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: Once again Airbnb has not addressed anything about our complaint. They refuse to enforce the standards the advertise on their website. We ask that they respond to our questions. Sincerely, [redacted]

We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response However, we have issued our final decision for this case and we will disengage from further discussion on this topic Be well, [redacted] Airbnb

We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I followed up directly with the complainant on April 18th, to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

August 1, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because:there has been no resolution to this issue [redacted] has basically locked my account so I am unable to properly communicate with current guests, make changes to their trips, etcI'm very unhappy with the fact that they are making a profit on our listings, but I'm not able to use the accountThe customer service I received pertaining to this issue has been poor and the account remains paused until June 20th Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I am requesting that AIR BNB forward to my email address every and all correspondancesAlso please provide the bookings that were confirmed through air BNB and could not reside at that address due to the actions of the Air BNB guestBy providing this information to me directly out side of the Revdex.com I will be able to frame my complaint in preparation to discuss further the specific issues as it applies to this claim Regards Please view below loss of rent Air BNB , Please take note the verbiage as it establishes that Air BNB will pay for bonfire confirmed bookings with Air BNB but then goes on to state : (contracts or agreements in force prior to the established time of loss) by you, as a Host,) I did have contracts and I did have agreements to offer for lease the subject property with different vacation lease platformsPlease note that Air BNB representative only noted the first part of sentenceIt clearly makes no mention to the exclusion of only Air BNB bookings or agreements as clearly the subsequent contracts or agreements are not pertaining to confirmed bookings by Air BNBTo recap I have have contracts with other vacation sites to which I did have confirmed bookings and I also had agreements to have this location ready willing and able to lease to someone utilizing that respective travel siteI had a covered loss through Air BNB by one of its confirmed guest that had caused the home to become inhabitable and in doing so I am damaged by each and every day the home is uninhabitable as I have fully executed co tracts and agreements with those above mentioned site Booking Income Loss” is the loss of booking income from the booked portion of a Covered Accommodation (according to bona fide Airbnb confirmed bookings, contracts or agreements in force prior to the established time of loss) by you, as a Host, resulting from a Covered LossBooking Income Loss does not include non-continuing charges and expenses or any loss of booking income during any period in which the Covered Accommodation would not have been tenantable for any reason other than a Covered LossThe Booking Income Loss will be measured by Airbnb’s insurer starting from the time of occurrence of the Covered Loss and ending when the Covered Accommodation can be made ready for habitation under the same or equivalent physical and operating conditions that existed prior to the damageSent from my iPad

Complaint: [redacted] I am rejecting this response because: Thank you for the responseI would appreciate a response that addresses my questions in my prior communicationI would appreciate it if someone could forward it to the appropriate representative to address themThank you

On August 4, Airbnb emailed: "Evan here at Airbnb, I hope my message finds you wellI am following up with you regarding your Revdex.com case # [redacted] .Thank you for your detailed feedback and we're sorry to hear of your experienceRest assured, we'll complete an audit of the experience and provide the appropriate feedback as needed.Your voucher (code: [redacted] ) is still active for $and you have until to use it.User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb.We thank you for your patience and hope you continue to be an active member of our community." Should you continue to questions on your account - please call ###-###-#######-###-#### (toll-free)

Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On January 23, Airbnb sent the following to the guest: “Hi ***, [redacted] here at Airbnb, I hope my message finds you wellI am following up with you regarding your Revdex.com case Thank you for your detailed feedback and we're sorry to hear about your experience Reviews are designed for our users to share their experience with the community and to assist fellow travelers and hosts in making informed decisions when bookingIn order to ensure that reviews are constructive and uphold the spirit if the Airbnb community, we have basic guidelines that apply to all reviews posted on our site Guests are not allowed to use reviews as leverage when requesting that their host provide a refund, additional compensation, or a reciprocal positive reviewBased on the information we have seen, including the message "I am sort of hoping that you might see your way to refunding us for (at least) Friday night's rental feePerhaps we can 'make a deal' whereby you refund us something and in return I will not post anything on AirBnB about your rentalI hope that is a 'fair compromise'." you sent to your host, it is in our community’s best interest to remove the review you posted as it breaches our policies and standardsYou may view our Review Guidelines here: [redacted] Best regards, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 8, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

We are sorry to hear that the complainant is disappointed in our original response to the case We regret any inconvenience that this process may have caused We wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 26, We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors [redacted] Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors [redacted] Airbnb

November 24, Revdex.com Inc [redacted] Oakland, CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 12, with a full refund of A$to the VISA ending in for reservation [redacted] We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: Airbnb continues to state that the invoice for repairs to damages cAused by one of their guests was not verifiable or on company letterheadThis is not accurate as an official invoice was submitted and is easily verifiable through contact on the phone number reflected on the invoice Airbnb simply continues to deny responsibility for payment of the damages caused by one of their guestsAirbnb should be held responsible to pay for the damages I appreciate your assistance with this matter in holding Airbnb responsible for the damages caused by one of their guests Sincerely, [redacted] ***

July 27, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb