Airbnb

August 25, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: they refuse to cooperate with me and issue a refund after I have sent them more than enough proof that I was in an unsafe and unsanitary living space for the week. How can they allow and rent a place where their clients have loud [redacted] in the living rooms. It’s very unnatural. Sincerely, [redacted] ***

You have been issued a full refund of $to your VISA ending in on May 29, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavorsSincerely, [redacted] Airbnb

Dear [redacted] , Cordial greetings We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant on April 25th, to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

Hi ***, Here are a few other things to keep in mind if your coupon code isn’t working:~ Only one coupon can be used for a reservation.~ If your coupon has expired, there is no way to re-activate it.~ Coupons can only be used once. If you cancel a reservation that used a coupon, the coupon... is also no longer valid.~ We only accept coupons issued by Airbnb.~ If you don’t use the full amount of a coupon, you won’t receive the difference.~ Coupons can't be applied retroactively. Best,

November 6, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of November 3, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors [redacted] Airbnb

December 18, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

September 4, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: Airbnb hasn't EVEN TRIED to resolve the issueThe company's pitiful "customer experience" department is an unfunny joke comprised of non-investigators who largely ignored the visual evidence I presented here -- [redacted] -- and who did not bother to contact the available 3rd-party witnesses to the host's wrong-doingAirbnb's failure to grant a more substantial refund (50% would have been adequate) contradicts an earlier precedent in which I presented evidence of a host's [redacted] misrepresentation of a property (cross-reference [redacted] ***) and the company gave me a 100% refundAll Airbnb has demonstrated is how morally corrupt its organization is.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/12/09) */ December 9th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant on December 9th to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb

Revdex.com: Thank you very much for handling my complaint ( [redacted] ) AirBnB has contacted me, refunded two-thirds of my reservation money, and issued vouchers to cover the remaining one-third of the reservation money I am satisfied with the resolution.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: AIRbnb have not taken any responsibility for their part in placing young travellers at risk; inns hate descriptions of areas and misleading policy statementsSincerely, [redacted] ***

July 6, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: my right as a costumer was violated, and decision the company maid is illegalSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have responded to Airbnb directly and pointed out that their response still has not answered to my complaintThe main content of the messages are pasted below for your reference: "I am afraid that you have not answered the complaintI have not authorised the paymentAirbnb took the payment out of a card on my account which is not the default payment card and not in the default setting of currencyAirbnb should not have taken that payment at allTherefore it is neither my nor my bank's responsibility to deal with Airbnb's mistake I am looking to Airbnb to put the situation back as to the money has never been taken, that is to refund the amount that includes the differencePlease note that I do not accept any voucher from Airbnb as a form of refund." I have not received the difference up to dateI specifically requested that I do not accept their voucher as a form of refundMy position remain the same Sincerely, [redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 21, I can confirm that the users account has been deleted, but we do not provide any credit monitoring We suggest you contact the major credit companies to add notifications to your accounts We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > In accordance with our privacy policy, an Airbnb representative is following up with the guest who booked the reservation directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because Airb is totally responsible for us transfering dolars to a fake ownerThis is fraude, and they are responsibleThe e mail address of the "owner" of the house we wanted to rent, appeared in the pictures of the house of Airbnb web pageIf they have no control of this , it is their responsibilityThe owner urged the interested people to contact him to check availabilyty as he said that the calendar was not connected to the web pageAnd his is how he started contact My whole family lost the possiblity of holidays, as we spent all owr savings in this house Airbnb is responible, for not being able to control de information that appears in their web pageWe want whole refundWe deserve our money back Sincerely, [redacted]

July 20, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb