Airbnb

Complaint: [redacted] I am rejecting this response because: There has been no attempt at resolution.Information requested by [redacted] account name: [redacted] & [redacted] email: [redacted] phone: [redacted] Sincerely, [redacted]

Revdex.com Inc [redacted] Re: Case # [redacted] Regrettably, we are still unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the reservation code associated with this issue Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ August 11th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) As the response claims AirBnB is reviewing the complaint - but has not yet made an effort to address the complaint I hope that they address my complaint in a timely mannerThis should not be considered an actual response and AirBnB should still be held to the August 20th deadline for a full response and resolution Final Business Response / [redacted] (4000, 14, 2015/08/20) */ 8/19/ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish his the best in all his endeavors Sincerely, [redacted] Airbnb Final Consumer Response / [redacted] (2000, 16, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 5th and again on May 12th We regret any inconvenience that this process may have caused and we wish the complainant the best in their future endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] Oakland, CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On April 23, Airbnb sent the following to the guest: “Hi [redacted] , Thanks for reaching out to usMy name is [redacted] , and I'm a Senior Trust and Safety specialist at Airbnb The $charge was for a booked reservation on your duplicate accountThe reservation was then canceled after cheby someone who had access to your accountAfter a complete review of your account, we have not found any signs of fraudulent activityThe cancellation reason was an extenuating circumstance, however, no specific reason was providedFor those reasons, the last-second cancellation does not qualify for a refund under our guest refund policy Your experience and request for a refund have now been taken into careful considerationGiven the information provided by all parties involved, our original decision will be respectfully upheld and this case is now considered closed Best, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because:as of 5/9/18 I have not received the payment in my savings account. AIRBNB has said it will take until 5/12, so as of this point, I do not have a satisfactory resolution.Sincerely, [redacted] ***

[redacted] We have reviewed the facts related to the case number and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] * Airbnb

December 8, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and are actively working with this user on a proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because the business, Airbnb, did not agree to do anything regarding my complaint They re-iterated the same unsatisfactory claims that led my to ask the Bureau for help in the first place.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/08/11) */ August 11th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolution in the response from AirbnbIt is jsut saying that they are looking into the matter and need more time to properly assess the claimI can only respond once they look into the matter and reply accordingly Best Regards, [redacted] Final Business Response / [redacted] (4000, 14, 2015/08/25) */ August 24, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Final Consumer Response / [redacted] (2000, 16, 2015/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) AIRBNB has returned my all the money they charged for the service feeThe money has been credited to my cardI am so gratefull to Revdex.com and thank AriBnB as well Best regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:their response was to refund $ As shown by the above picture $is dueSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I contacted air bnb before I make the decision of leaving the house when I see my self in a impossible living situaction I keep my word with the host that is manager of airbnb I keep my room clean and locket and the host keep enter into my privacy and using the bathroom and the roomI send her a message and talk to her of the living situacion and does not change anything in the house For me airbnb didnt accomplish what the company offerd and be side this, they have a policy that if the host doesn't accomplish what they agreed airbnb will pay you back for all the troubleIm not asking money that is not mineIm asking airbnb to return my money that I didn't use because I have to move out for my well been Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

December 21, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We are continuing to review the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

We are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have caused We wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: The business has done absolutely nothing to resolve the issueI don't know why we're still going back-and-forth but I want to make it clear that I am dissatisfied with their response and have no intention of accepting it.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Due to Ethical Misconduct and have sought other legal remedy via an alternate course of professional responsibility against the business, the violations engaged can be interpreted as various jurisdiction(s) due to what is interpreted as corruption and mismanagement. False Advertising, etc. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I of course still have not spoken with anyone AirBnB please call BEFORE you attempt to close the complaint, not after.Sincerely, [redacted]

December 26, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On November 29, Airbnb sent the following to the guest: “Hi ***, Thank you for contacting us As explained in our previous email, for an incident like this to be eligible for payment using the security deposit, a host must report the damage or loss to Airbnb within fourteen (14) days of the reservation’s checkout date or before the next guest checks in, whichever is earlierIf we aren’t notified within this timeframe, we cannot identify the responsible party, and therefore cannot be sure the reported damage or loss was caused by an Airbnb guest In this case the claim was open after days This information is provided in our Help Center, here: [redacted] All the best, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

September 20, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb