Airbnb

Complaint: [redacted] I am rejecting this response because:Airbnb did not, at any point, address my concern as to money being removed from my account without my authorizationAlthough the money was supposedly refunded, the $was vacant from my account for more than total daysAt no point did they take responsibility for the unauthorized charge, but did offer a $credit which is not a reasonable offset considering the charge and unreasonable time I spent trying to resolve this matter with themSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ December 9th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) December 14th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] I appreciate ***'s offer of a representative following upUnfortunately, in the past this has not succeeded in resolution(We requested a refund on 11/8/15)Furthermore, we have not heard correspondence from a representative since December Additionally, Air Bnb is requesting further payment (and have sent several emails despite this ongoing dispute) Since a representative fails to provide the assistance and timeliness necessary to resolve this issue, here is our proposed middle ground: We pay for the total nights we are there and used the facilities (nights x $= $1,264) We paid $2,already and the middle ground is a refund for the difference which is $1, Sincerely, [redacted] Final Business Response / [redacted] (4000, 9, 2015/12/18) */ We have resolved this matter with the complainant Again, we apologize for any inconvenience that this process caused and we wish the complainant the best in all her endeavors Sincerely, [redacted] B Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/09/09) */ September 9th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

Revdex.com IncBroadway Suite 625Oakland, CA 94607Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and are currently working with the user towards a proposed resolution.In accordance with our privacy policy, the [redacted] representative will continue to following up with the complainant directly to address their concerns.We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors[redacted]

Complaint: [redacted] I am rejecting this response because: airbnb and the host are fraudsI will ensure everyone I know never uses airbnbI will Perdue other avenues going forwardSincerely, [redacted] ***

We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I directly followed up with the complainant on April 18th, to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] * Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ November 25th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy,I reached out directly to the complainant to address her concerns as of November 25th, We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb

December 1, Revdex.com Inc [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/06/15) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/06/18) */ 6-18- Sent via email: AirBnbB's response has NOT resolved my complaint I have been in touch directly with Airbnb several timesThe only thing they will tell me is that they have made the final and unilateral decision to permanently delete my accountThey will not tell me why they have made this decisionThey refuse to reconsider their decisionThey refuse to discuss it futher or give me any information I have not done ANYTHING to warrant this actionI am a regualar, Airbnb userI used to rent out my apartment as a host, the last few times I rented an apartment as a guestI have always had good relations with all of the people I interacted with on Airbnb and several positive reviewsI believe permanently deleting my account is unwarranted and a bad business practiceWhat possible reason could they have for such drastic action? Perhaps it is discrimination (in which case I could sue Airbnb)? Perhaps another Airbnb user is spreading lies about me (in which case I would have the legal right to sue them for slander)? Perhaps it is an Airbnb internal error which they refuse to investigate? I am not the only one this has happened toI have done some research and have found that other Airbnb users have suffered similar issuesOne user was told that his account was being "permanently deleted" for "multiple violations" despite the fact that he had never actually made an active booking on the Airbnb website beforeHe had to resort to repeated public posts about the issue and threatening to email the CEO before Airbnb finally restored his accesshttp://www.reddit.com/r/AirBnB/comments/2joabq/my_account_has_been_deleted...⇄ I do not want to escalate this situation to a major public or legal issue, I would much prefer to solve it through Revdex.comOne possible middle ground to resolve this dispute would be a temporary suspension of my account (months) and an explanation of how Airbnb believes I violated the terms of their agreementEven if I disagreed, I could learn from the dispute and I would not be so emotionally impacted [redacted] Final Consumer Response / [redacted] (3000, 12, 2015/07/02) */ 7-1- Sent via email: Airbnb has contacted me againAgain, they have refused to tell me why they are permanently deleting my account [redacted] Sent from my iPhone

Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant on April 25th, to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because they have given no explanation whatsoeverAs a customer, they have completely disregarded meA business trip with out of town travelers were left without accommodations the day before a conference with no reason, no explanation, no compensation, and now zero concern for any sort of customer serviceSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The business has not give me an resolution, it says they are viewing the problem, the business try to stall the matterI have opened a case in airbnb 's website, after I had been waited weeks, they rejected to protect my lost This is why I came to Revdex.com looking for a helpIn Revdex.com, they try to redirect the complains to me directly avoiding Revdex.com complains broad The guest they sent to me, ***, has sent me other harassment message and threatened meI enclose an attachment of his message, Airbnb shall do something for a person like this , such like suspension Airbnb states to protect host, I have not see anything they do for a protectionSincerely, [redacted] *

Thanks so much for your patience throughout this process We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response However, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, Airbnb

January 16, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response [redacted] On January 2, Airbnb sent the following to the guest: “Hey ***, unfortunately without any documentation I am unable to process a refund at this time and any refund warranted at the time of checkout would be from the guest cancellation policy [redacted] I can reach out to your host to try and negotiate for a refund but if they are not willing to refund anything I must uphold their cancellation policy*” We have issued our final decision for this case and we will disengage from further discussion on this topic [redacted] Best, [redacted]

We are sorry to hear that the complainant is disappointed in our response We reached out to the complainant on March 14th & March 22nd, to address the complainant's concernsWe have issued the final decision at this time We are sorry for the inconvenience that this process may have caused and we wish the complainant the best in her endeavors Sincerely, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 9, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because Airbnb is not being fair in this caseThe host could have at least given us 50% of the rental fee backWe never stayed on the property and we reached out to the host in good timing and cancelled quickly which would allow the house enough time to find another guestI am completely disatisfied with Airbnb’s decision to support a policy in which this situation should be considered an exceptionI did my due diligence to cancel quickly and communicate the issue with the hostThis is a lot of money and it’s going to wasteI did not even stay on this persons property.Sincerely, [redacted]