Airbnb

Revdex.com Inc[redacted] ***Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 6, We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavorsDanielle [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

We are sorry to hear that the complainant is disappointed in our response I am truly sorry to hear that your reservation was canceled -- When browsing listings, make sure to review all the photos, read the entire description and house rules, and ask the host any questions you haveI recommend you contact several hosts before bookingOnce you hear back from a host that a listing you like is available, then click Book It in the message thread or on the listing's page to head to the checkout pageAs mentioned in the cancellation email you received, you will see that the payment from your original reservation has been transferred, and we have provided an additional rebooking credit for up to 10% of that amount, to help you find a place you'll love We regret any inconvenience that this process may have caused We wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 13, We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors [redacted] Airbnb

July 20, Revdex.com Inc[redacted] [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolutionIn accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.Sincerely,***Airbnb

Complaint: [redacted] I am rejecting this response because:Airbnb did not resolve this issueThey did not call me as they said they would, they did not provide a alternate location to stay as they promised they would and I have not been contacted by Airbnb with resolutionSincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/06) */ As a one time concession we have refunded the complainant the equivalent of $dollars a day for days, or $ We thank her for her input and feedback and wish her the best in all her endeavours Kindly, ***

Complaint: [redacted] I am rejecting this response because:NO resolution or additional contact has been made as stated in above responseSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

December 18, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors[redacted] Airbnb

[redacted] [redacted] I just wanted to inform you that claim # [redacted] has been resolvedAfter weeks Airbnb has finally refunded me for all unauthorized chargesI never receive any call or update from them but was recently refundedI am glad that is done withPlease close this case or let me know what I need to do to close itThank you so much for all your time and helpHave a wonderful day [redacted] ***

Complaint: [redacted] I am rejecting this response because business did not provide any solution and simply disregarded my complaint all together.Sincerely, [redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 1, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolutionIn accordance with our privacy policy, I reached out directly to the complainant today to address their concernsWe regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavorsSincerely, [redacted] Airbnb

January 23, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of January 10, We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because:They are not willing to compromise, they are promoting fraudulent behaviour, not taking down these listings and not willing to compensate or even help with informationSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Greetings, We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response However, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: your case manager cancelled the reservation without providing the full refundYour representative did not seek prior approval from me to make this change without fulfilling what I requested Please have the case manager issue the full refund I have already provided the handicap license from the DMV and the doctor’s bill for the knee surgery My dad is a U.Sveteran and gets treatment at the VA Hospital, and they are completely booked for the next three monthsSincerely, [redacted] ***

January 16, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb