Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and are actively working with the user towards a proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Thank thank you for response I am currently out of state however upon my return end of next week will be able to send all the correspondences Some will clearly demonstrate that they had made statements that they will compensate for confirmed bookings Then it was only confirmed bookings on there site platform only however I did have confirmed bookings with other servicesThen my request for arbitration was never addressed then finally as reading the air BNB terms and forwarded to you , the company must make compensation for rental loss for the time the home is left uninhabitable .Would it be also possible to have Air BNB forward to you all correspondences so I can view if they omitted the pertinent emails that bolster my case Regards

April 13, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Thanks so much for your patience throughout this process We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response However, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because:You stole my money and there is no person who works at your company that is willing to resolve thisI may have to just tell my credit card company to reverse the monies I gave youAnd fight from my credit card company.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I still have not received the refund.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Airbnb has not agreed to (nor have they even directly acknowledged) either of my proposed resolution stipulationsFurther, they continue to communicate in an opaque and dishonest manner.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The company is not responding to my complaint/issuesIt is simply stating its decision to do nothing is finalThis does nothing to address the issuesSincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/11/24) */ November 24th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I've reached out directly to the complainant directly to address her concerns on November 24th, We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 29, We regret any inconvenience that this process may have caused and we wish the complainant the best in their future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: This issue has not been resolvedWe have over $ties up in Cooper River Brodge run tickets, we have been training for a year for this raceThis issue is that we still don’t have a place to stay in Charleston, SCAirbnb cancelled our reservations without our approvalAirbnb needs to find us a place in Charleston/Mount Plesant that is acceptable for us to stay in and it must have at least bedrooms and baths and it must be a clean place like we bookedWe booked a $500,000+ house and Airbnb is offering us a $100,house to stay inUnacceptable Airbnb! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I was partially refundedSure them offering me money would be their response to the issue but I still want to make sure that this doesn’t happen againThere are many others this has happened to as well and it needs to end.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: my email address for my account is [redacted] My phone number is ###-###-#### and my name is [redacted] ***Please do not tell me that you can not find my account when I just made a reservation two weeks ago and have called your customer service number several times for tis issueSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was advised by the company that when one of my accounts was not working do to technical issues and I called inThey advised me to sign out of that account and create and new one at which point I was then told that I was essentially being banned or permanently deleted in their system which to me is completely uncalled for as they advised me to take the steps which caused me to be permanently deletedI have wanted to use then for work trips which I take weekly and because of their incompetence I was permanently deleted from their systemand their explanation is very vague in not taking responsibility for their actionsSincerely, [redacted] ***

Hello there, I filed a complaint against AirbnbI am pleased to say that Airbnb just issued me the refund which I was due of 50% of unstayed nightsI think it is thanks to the complaint being sent to the business as it had been over a month that I was chasing themThanks for your assistance and I wanted to let you know so that you could close the caseBest wishes, ***

Complaint: [redacted] I am rejecting this response because: you need additional informationmy email with airbnb.com is [redacted] , my phone number is [redacted] , and the reservation code for the reservation is [redacted] Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept the offer of two nights and a cleaning However, I still think that they should have paid me for nights and a cleaning as I was not notified of the cancellation I will accept the nights plus cleaning as this will help me pay for my expenses Someone did stay in my unit for two nights and I did incur cleaning expenses However, my unit was blocked for nights and the renter had complaints regarding the public beach, restaurant and her cell phone reception, none of which were related to my condo Airbnb did not notify me that they cancelled my unit after two nights I am not happy with Airbnb as they were not going to pay me anything after they allowed someone to use my unit for two nights They really should have been for nights, and they agreed to pay for nights and cleaning after Revdex.com intervened I am grateful that Revdex.com intervened Thank you so much.Sincerely, [redacted]

We are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have caused Airbnb responded on January 30, with: 'I apologize if I am not explaining our policies clearly for youHere is a direct link to our Guest Refund Policy you may view.Guest Refund Policy [redacted] With this policy we require documentation, such as communication in the Airbnb message thread, photographs taken, or other official documents to support the guest claim.When a guest has a concern about their reservation, we require the guest to message the host in the Airbnb message thread so it is documented and to contact Airbnb hours from the claim.When these steps are followed, we can quickly and efficiently support a guest claim as it is aligned with our Host Standards.More about our Host Standards [redacted] When we receive a claim either during a reservation or in a resolution center case, we will require documentation from the claim maker to align with the above policiesIf we do not have any supportive documentation, we cannot process the request.Since we do not have supportive documentation about the amenity issue with the hot tub or the wifi, I cannot process your refund request.I want to prevent future claims like this from happening again and have educated [redacted] about our policies, proper steps to collect additional fees to prevent future claims from happening.' Additionally, Airbnb offered a $coupon for future use Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: this isn't a resolution - you're just saying "we'll follow up." And you're probably going to have your representative state the same thing your customer service has been telling me - which is that it's in the hands of the Collections agencyI will not close this case as satisfied until I know exactly how you guys are going to resolve this.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They have not responded to any of my follow up emails regarding my accountI was the victim of a fraudulent seller on ***, who had sold many airbnb gift cardsAirbnb closed my account and refused to respond to messages and phone calls for over a weekIn that time, I had no idea that the gift cards were fraudulentThey could have assisted in stopping the seller instead they made it possible for them to withdraw the money from with their paypal account that I paid them from the sales of these "suspected fraudulent" cardsI would like an actual response and resolution to this situation rather than just a "good luck in your endeavors" Sincerely & continually disappointed with the lack of customer service from airbnb, [redacted]